Came here while in town for my Godson graduation. I didn't have time to visit my usual guy but…read moresince we had 3 hours to kill I found this salon on Yelp. I stopped in and John took care of me. He trimmed nails, filed well, cut cuticles but not too much and painted nicely. I was impressed. If in area again and need a gel manicure, I'm coming to John lol. Nice guy who knows what he is doing. Small cozy salon with relaxing music. Stop here for your manicure. Everyone was so nice.

WORST. PEDICURE. EVER. From the incompetent and resentful nail tech to the owner totalling ignoring…read moremy request for a refund or a new pedicure. Horrible experience. - Nail polish left on skin - Unsanitized nail instruments (one fell on the floor and it was used without sanitizing) - Cuticles barely pushed back - Did not clean under nails - Polish does not meet cuticle/skin on bottom/ sides of nails. Large visible gaps - There was no foot massage - The entire pedicure took less than 20 minutes from the time I walked through the door to the time I was under the dryer - The floors weren't exactly clean I agree with @Jessica Latour Isler. I, too, had a horrible pedicure there a year or two ago. Tried them again hoping it would be better. It was not. Owner had lots of questions when I came in for a mutual resolution to an unsatisfactory service performed. I answered each question until he had no other questions. I've read the owners' LENGTHLY replies to negative reviews from other customers and it's always the fault of the customer. Never the owner or their incompetent staff. Hmmm.... Makes you wonder.... BEWARE.

I haven't been back to Kiki's in 5 years! Since I got my "nightmare before Christmas" nails. It's…read morejust as good as I remember! Prices are good/Fair. For these nails I got something for spring, since it's just around the corner. $78+Tip, I don't do my nails often but choosing Kiki every time I do want nails.

Love this place! It's clean and they have great massage chairs and great foot massages when you get…read morea pedicure -- plus, they have the cutest little shop dog They also are less expensive than some of the other nail salons in the area, and in my opinion, do a better job. As long as I live in the area, they will be my forever spot for all my mani/pedi needs. Thanks Kiki for all that you and your family does

Came in from out of town & was looking for a spot to just get a pedi and relax. What a lucky pick!…read more (I get uncomfortable walking into nail salons for same reasons as most, foreign language slander, awkward stares, random up-charges & just overall rudeness of most nail salons /: ) Upon walking in there was the friendliest staff that was actually eager to greet and assist which was nice. When she told me the enhanced spa pedi was only $30 I was surprised but also little hesitant. That's so cheap compared to home, would it be good quality..? So I went for it. HANDS DOWN.. best pedi I've ever gotten. The massages were amazing (legs, upper body, etc) and the hot stone massage that's included was just out of this world! Beautiful pedi also, very skillful staff. There's a 10 day guarantee on the manis and pedis! That's something I never heard of before and is such an amazing policy that shows their confidence in quality! The staff was also very diverse which was very refreshing! Love this spot and I definitely will have to swing by everytime I come to town. Thank you for your hospitality and professionalism! (:

Pedi/Massage therapist was great as usual, but major mix up with Appt and Timing and I got cut…read moreshort, couldnt finish the services. Hope the next time its better. I travel far to get there, because the Pedicurist / Therapist rocks. Thx Mayra.

I always leave feeling better than when I arrived! Roger and Tracy go out of their way to give…read moreamazing service.

Always a pleasure!!! if I have to wait for an appointment I will wait once you find your people you…read morecan never go back. Not to mention my nails are always perfect.!!

Went w mom to get her a pedicure and I got a massage. Best one I've ever had. Ahn was an expert and…read moremom had a great experience with pedicure and 30 minute massage with Ken. Would totally recommend and go again!

I called and made an appointment for 4:45 pm. When I arrived at 4:30, I was told they couldn't see…read moreme because they close at 5 pm. The owner had taken my appointment info over the phone and neglected to tell me this. I won't be back.

Ellen & Max and their team are the best. They are professionals who provide a trusted service,…read morein a very clean environment (no smell, no dust), and I won't go anywhere else.

After the state of CT being closed for the blizzard of 2026 yesterday, Ellen was able to fit me in…read morefirst thing this morning for my requested nail treatment. Ellen did a beautiful job as usual. The salon is relaxing with nice music and HGTV. Ellen & Max are local residents and run a clean salon with talented technicians. Why would you go anywhere else? They're the best!

Monica is fantastic. Does a great job And truly cares…read moreabout her customer. A lovely woman . I'd give her more than 10 gold stars. Excellent!

My first massage experience and it was truly so amazing! Jeff was so helpful and made me feel so…read morecomfortable for my first massage! I almost fell asleep a couple times! Can't wait to go back!

I drove down from NH for a mother and daughter day. I purchased a gift certificate for my daughter…read morefor Xmas - a facial and Swedish massage package that included a 20 % tip $333.53. When I called and book a massage and facial for the both of us, I NEVER requested an 80 minutes massage. It was a 12:45pm appointment. She took me in around 1pm for the facial and my daughter went in for the massage. When the beautician asked me what I wanted I told her a facial. She looked at my skin and ask me do I have regular facial as my skin looks clean, I told her no. She then said that she recommended a fire & ice facial and a dermabrasion. I have only had 1 facial last year so I thought this was normal. NEVER did she say anything this would be upcharge! The facial was approx. 50 minutes just as I expected. According to your website an pamphlet a Fire & Ice facial @ $200 for s 50 minutes and a dermaplaning @$105 is 25 minutes. You charge us $255 for 50 minutes. So apparently, we had a rush job of 2 treatments. We I called on Saturday June 20 to discuss how the two treatments only took 50 minutes she said dermaplaning only adds 5 minutes to the facial. When it was my turn for the massage my daughter went in for the facial. The massage was approx. one hour as it was when I left the room after getting dress and my daughter was already waiting for me. So how did someone decide to charge us for an 80-minute massage. When I called to question the charges, she said it includes clean up time!!!!! What would a customer have to pay for clean-up time? We were both charged approx. $450 for the 2 services plus we gave a $30 tip to both beauticians, it was approx. $515 each for a 2-hr. session at the Spa! I did not want to argue when they were telling us our charges as it would have ruined our mother / daughter time, however we both left questioning what just happen and how do we get charge so much. As far as I am concerned, we both were over charge $160!!! What you advertise for services are very misleading!!!!! I will be posting this on social media sites / Yelp and any site I can find so others can be aware not to be taking advantage at the Spa in Litchfield Hills!

My sister and I got manicure and pedicures together on Mother's Day. We made an appointment so…read morethat makes for smoother service. We had a nice time away from kiddos. They gave us roses too!

My friend and I have been going to this nail salon for a few years now. We aren't regulars, but we…read moredo come in time to time. This had to be the worse experience we have had here. We both got regular pedicures and gel manicures. We were in and out in an hour! Felt like we were being hurried out as they wanted to close. Conflicting websites with different closing times 6pm or 7pm. My friends gel manicure started chipping after 4-5 days. My gel manicure is uneven, showing striations and my pedicure has started to chip. The gentleman that did my pedicure, the paraffin wax for my heels was on for only a minute or two.

Attention to detail today was lacking- my mom and I went to get gel pedicures and even though the…read morestaff was attentive and lovely, we are noticing bare edges that weren't painted, and it hardly looks like the callous on my big toe was worked on. I go to a place in East Hampton now that costs about the same for a gel pedicures and with just a "classic" (no frills) service, they INCLUDE a 5 minute massage of each leg (set a timer and show you) and you get the exfoliating as well as some lotion- you feel like a million bucks after (or a billion, with inflation these days)... Nail House doesn't seem "worth it" anymore by comparison. With that being said, its conveniently located (not the most ideal parking lot) and is very clean, friendly and accommodating.

I absolutely do NOT recommend this nail salon. My mother and I went in for scheduled pedicures,…read moreboth of us requesting gel polish. What we received was nothing short of a disaster. First off, my mom's nail tech had no clue what she was doing. She started scrubbing my mom's feet without even submerging them in water--how is that even possible for a proper pedicure? Then, when it came time to paint her nails, my mom had two broken nails. She repeatedly told the tech they were broken and needed acrylics, but the tech ignored her and then accused her of not mentioning the issue. Seriously? The situation got worse when the owner stepped in. Not only did they leave my mom sitting there with no one working on her for 20 minutes, but she was surrounded by all the techs, talking in a different language, making my mom feel extremely uncomfortable. Finally, someone came over to finish her pedicure--but by then, my mom was already distressed and humiliated. Then came the bill. The owner charged us $175 for two pedicures--and swiped my mom's card without even confirming the price or services with us. We were told the gel polish would be $55, but clearly, that wasn't the case. To top it all off, the nails started falling off 24 hours later. This place is not only unprofessional but downright rude and money-hungry. The owner is a condescending liar, and the entire experience was horrendous. Save yourself the stress and DO NOT go here