I wear both glasses and contacts and was ready for a new pair of glasses. I went to Springfield…read moreFamily Vision's website and was pleased to see the option to schedule my eye exam online. Fortunately Saturday hours are available and I immediately booked the 10am time slot availability. They were friendly and prompt, after completing the intake forms there wasn't a long wait to be seen. I really liked the welcoming, pleasant and professional demeanor of the entire staff. I was looking for a specific style frame and they had what I wanted in several color options. For my next eye exam I would certainly continue scheduling here. They are located in a small business complex not far from Battlefield Mall.

Dr. Katie was great. She explained everything along the way. I would recommend her. The office…read moreand front desk staff were also great. Scott did a great job in getting the best glasses for me.

If I could find someone, anyone else in network I would go there. They bill through the hospital,…read moreso now not only does insurance not cover it, they leave you with a whopping huge bill to pay. The mercy ethic doesn't seem to apply to them so they constantly threaten those of us who live on disability or social security (nearly all of their patients) with being sent to collections if we don't pay just exactly when they want in spite of the fact that we are paying on the bill. Not only that, but they seem to enjoy overbooking so you will go in on time and wait for a good 2 hours before you get your 5 seconds of time with the doctor. Very poor. None of this is an exaggeration, by the way. I recommend you go anywhere else if you can.

During the visit, Dr. k. Patrick an optometrist specializing with pediatrics, was going over…read moreprotocol before completing the last part of the exam. At this point she explained and I will include the excerpt from patient review summary: " Asked mother to call the office if the patient is having trouble wearing the rx full time by ~2 weeks for temporary cycloplegic drops to encourage pt to wear the prescription. This was the point at which the pt's mother stated she would not do drops at home if he needed them as she considers that to be "torture to children" even if he was having trouble adapting to the prescription. I stressed the importance of the pt wearing the spectacles full time for best chance at reversing the amblyopia (permanent vision loss) and for ocular protection of the left eye." There are a few things wrong with this statement that makes it falsifying documentation. I know it's 2 years later and I'm still waiting on a call and resolution for this. But back to the gist: when told the above my response and I quote (pulling it from follow up email dated the same date as this summary) "why would I want to do this, it seems torturous to a child, and can't that negatively effect his eyesight for long term use?" She then went on about how it would be negligible for me not to do this. I followed with "there are other ways to promote a child to wear glasses that doesn't involve removing more of their already limited vision. I will see someone else. You're done with Jay today. Do not touch him again. I want you to leave and I plan to report this." I have dug into it and here is the ethical consideration to the impact of eyesight for children with using those dilation drops: " Non-maleficence: This principle requires healthcare providers to do no harm. Using cycloplegic drops in patients without a clear clinical indication to simply "encourage" compliance with spectacle wear could be considered a violation of this principle due to the potential side effects and discomfort." " Beneficence: This principle obliges healthcare providers to act in the best interests of their patients. While cycloplegia can be beneficial for accurate diagnosis and treatment, using it solely for compliance purposes raises questions about whether it truly aligns with the patient's best interests given the potential drawbacks." And lastly " Using cycloplegic drops solely to "encourage" spectacle wear is generally not ethically justifiable due to the potential harm, infringement on patient autonomy, and the availability of more appropriate methods to promote compliance. Cycloplegia is a valuable diagnostic and therapeutic tool that should be reserved for cases where there's a clear clinical indication, and its use should always involve a thorough discussion of risks and benefits with the patient or their guardians." In the entire visit no clear reason other than keep the glasses on was given. I as a mother do not trust her with my child. If you see her I suggest you go elsewhere.

They have a great selection of frames, ample choices of glasses and very competitive prices…read more However, what impressed me the most was the great service, knowledge and professionalism of Melanie. She was great!

Every single person in this location is friendly, helpful and thorough. Karen will give you an…read morein-depth exam and nothing is overlooked. She takes her time, is very honest and willing to answer and explain any questions you have. While I was there, a gentleman was in to get an exam. They actually told him they were not in network with his insurance plan and gave him suggestions of places that accepted his coverage. He was very appreciative that they did not just do the exam and charge him for it. They had his best interest at heart, and it showed. Great customer service!

Really outstanding. The staff seems professional and I have nothing but good to say about the…read moredoctor himself. Highly recommendef.

several things wrong. 1. i was given a test with out…read moreconsent and they charged me a $20.00 fee 2. they would not give me my glasses until i paid that fee. 3. i had another pair of glasses that they "fitted for me" and they broke the arm of the glasses! did NOT tell me just covered it up with a plastic tube type fixer. 4. they have gotten my script wrong, its a bifocal and its hard to see anything It took us a year to get these 2 appointments (my autistic son and myself) 5. the material of the glasses feel thin and not well made. I have tried to get them to fix the problems right after they occurred and they said once i leave the office with the glasses they are not responsible any further. ( after i was told to give it a few weeks to adjust to the new glasses and then come back in)

My mom is a patient here for several years now. I took her to her appointment and was immediately…read moreappreciative of the easily accessible parking, the covered circle driveway for drop off and pick up and the automated handicap accessible doors. She uses a wheelchair so that accommodation is extremely helpful. The facility is much larger inside than I realized and their desk staff is so courteous and professional. My mom's doctor was patient and explained his answers to her questions in terms that she could easily understand without having a degree in ophthalmology. And they are in network with a lot of different insurances which of course is a big plus. They have a nice selection of eyeglass frames but it's a much smaller selection than a LensCrafters store as an example. But my mom tried some really pretty frames and they are definitely worth consideration.

Everyone was incredibly kind, caring and knowledgeable. Had 2 cataracts removed. Would highly…read morerecommend Mattax Neu Prater Eye.

Vision Clinic 3440 S. National Ave - Springfield MO…read more CONS: Need more frame choices. The frames are a little more expensive than other places, but it's worth it for the quality of frames you get. ‍ Ian needs a new desk. PROS: GREAT LOCATION for me. This office is in walking distance from my house to my various doctors I have to see. They connect with my PCP & diabetic dr; sending them the test results. I had the privilege to be seen by Dr. Rice. He and his staff were wonderful. Each person I dealt with was excellent. Amy, Ian, KD and one other front desk girl I dealt with were just FANTASTIC. They were all attentive and caring. Then the atmosphere was modern and edgy. The office and machine they used are on the cutting edge of time. I would strongly suggest this establishment to any of my friends and family. Everyone should check this place out if you looking for caring people with quality care.

Buyer beware... I noticed my prescription sunglasses had two…read moredifferent colored lenses. The Vision clinic on South national would not warranty them because I chose not to pay for all the extra stuff they wanted to put on the lenses. That should have nothing to do with them putting two different colored lenses on the sunglasses . I'm happy to take my business elsewhere.

My mom waited OVER AN HOUR. When I asked for a time to return to get her, the receptionist was not…read morevery nice or helpful, and I was extremely nice. All you MAGAs, as rural healthcare closes, you are going to have to take what you can get, which puts them in power...you are at their mercy for time and service.

I had cataract surgery abt a year or so ago. I'm wishing I never had it done. First, they never…read moreaddressed my problem. My vision goes blurry after looking at things closely for very long. I was told this was my problem. now I have flashing balls, black spots with tails a blurry patch that is just part of my vision now. if the idea is to get away from glasses is one thing. BIG EFFING MISTAKE.

I'm not sure what happened with the people that left the negative reviews. I don't agree with them…read moreat all. Everyone at Heffington's is great. They are super friendly and have created a fun atmosphere. Yes, there are two lovely dogs but they are well behaved and the entire store is quite clean by any standards. Most importantly, I had a very thorough eye exam and left with a perfect prescription and new frames that look great!

more expensive than about any other place, in Springfield. their eye exam cost me $224.00 most…read moreother places charge $79-138 for the same compressive eye exam. medicare will only pay 165 Heffington is over charging people about $60

We are from California and we're on vacation in the Ozarks when my significant other lost her…read moreprescription eyeglasses near Branson. Unable to find them, we called around for an optician and found Queen City. They were able to take our replacement order over the phone, asked me to text a copy of the prescription (which thankfully we had with us) and then drive in the pouring rain to Springfield. Within a hour we got to the store, picked out frames and then waited just 15 more United to get complete glasses. They were literally faster than the McDonald's next door! Great service and great expertise. Highly recommended.

I have been a customer here for at least a decade. Over the past 5 years care has increasingly…read moredeclined. I understand that price is changed with insurance but they would zero my account out every single time on one pair of glasses. Recently they told me my glasses would be completely covered but then they told me I needed $47 to get my glasses for $57 to have the mail to me and I live in the same city. The glasses that I got in August last year are missing rhinestones and when I tried to push the thing of the bridge of my nose the glasses broke in half. They will not replace the frames. Which are a cheap pair manufacturer product with inflated prices. I called them and told them today that because of treatment and decline in quality that I would not be coming back she said okay thank you have a nice day and hung up. I will never go back here beware

Charges fees that are not covered by health plan and were not disclosed at the time the appointment…read moreis made. The additional charge is for a retinal image that i did not ask for and did not want. According to Lenscrafters website, the image is not required. According to the clinic there (at Battlefield Mall), it is. 'Best I can tell, it's just a way to get another $25 out of you. Additionally, the frame selection gets worse every time I've been in there (Wife and I have been going in there for about 20 years). 'Guess we'll be going elsewhere.

Excellent eyeglass provider. Always returns my old eyeglasses back to me when I get new ones in…read morethe event I would need them as a backup pair should my new glasses get lost or damaged.