Musti, Thank you…read moreagain for the beautiful diamond necklace you created for Sasha. The craftsmanship is exceptional, and the attention to detail is evident throughout the piece. I looked at it through a loop - perfectly done and polished. I'm excited to give it to her. Thank you again for creating something elegant and special. Paul

The service here is great, you can tell by his clientele that he knows what he is doing and is…read morehighly valued and holds long-term customers. You will not regret coming here for your jewelry. He fully understands your vision and can create something as simple or complex as your heart desires.

I bought a gold mono hoop for my guy, and about a year later, he accidentally (somehow) managed to…read morebend the clasp part that keeps it hooked. Brought it back to Moondance for repair, fully expecting to pay for it, and they ended up comping the service, which honestly made my week. And if/when he breaks this one too, sales-gem Muni has already shown me the next upgrade. I love going back to a store that treats people so nicely. Makes me want to spend more money at their store, which is either a wonderful or terrible thing, depending on my wallet.

I've been shopping at Moondance for about 20 years and have consistently been pleased with my…read morepurchases and experiences. In an environment where online shopping has thrived and small local businesses have suffered, Moondance is proof that in-person shopping experiences and relationships are more relevant than ever when done right! The staff have been there for years which in and of itself says something! I've highly valued their knowledge, serviceability, and willingness to go above and beyond for me. Moondance has become one of my primary go-to local jewelry boutiques for gifts at all price points -- whether it be gifts for myself or others.

I live out of state, so I make all of my orders online or over the phone. The customer service is…read moreexemplary, and the jewelry is always beautiful. I most recently needed a gift for a friend, and I was concerned about whether I'd ordered early enough to receive my order in time (my friend is moving, so we were facing a hard deadline). Everyone at the store was super helpful, and my order was received swiftly. (I paid a little extra for expedited shipping) They offered to send me pictures of different pieces to consider, so I'd know exactly what I was getting, and they helped me find the perfect gift in my price range. The quality of their jewelry is superb, and there's a ton to choose from. Ele and her team clearly love what they do, and it shows. They're friendly, knowledgeable, and helpful. Their positive energy can be felt in the jewelry as well. Customer for life over here!

What an amazing place and people. Ele personally spent time helping me find exactly what I wanted,…read moreand helped me find a solution when I accidentally broke the original necklace I bought from her earlier. Ele and her team were incredibly kind, patient, generous and communicative through the whole process. A special place I'll certainly come back to.

TLDR: don't trust this place with your precious jewelry…read more I had a ring band repaired here last year and it went fine. No issues. Recently, on my second visit to Curated LA, I brought my antique wedding ring in to have it resized. It is a Victorian era ring (very old but well maintained). They said it would be ready in a few days. The next week I reached out to see if it was ready and they said that the prongs needed to be secured, which would cost an additional amount. I agreed and they said they were working on it that day. 3 days later I checked in to see if it was ready for pick up. She said they were still working on it and she'd contact me the following week. The following week she said they were still working on it. It was finally ready 2 weeks after I'd originally brought it in. She said it looked like new. When I picked it up we were heading out of town to evacuate the Palisades fire so I was in a rush, but quickly thereafter noticed the prongs looked misshapen and it was snagging on things. I was planning on bringing it back in when we got back to town. Before I had the chance to a small diamond fell out. I messaged Curated LA that a stone had fallen out and I was very upset - they had just adjusted the prongs (which I hadn't even brought the ring in for). I was told to bring the ring in to have them look at it. No apology. Also no apology for the delay on getting it back to me in the first place. When I voiced frustration she said that they do so many repairs each week she can't keep track, my ring wasn't in good condition, and that stones fall out all of the time - from new rings and vintage ones alike. Regardless, I am not bringing my ring back to Curated LA. It is not about the money (the repairs didn't cost much). They never offered to refund it or to replace the missing stone. I'm bringing it to a jeweler that has a workshop in house and does it themselves rather than outsourcing it. Don't trust your valued jewelry for repairs with this shop.

If you're looking for the best in fine jewelry, Curated Los Angeles is the place to go. Liz is…read moreincredibly kind and knowledgeable, always going above and beyond to help you find the perfect piece. The selection is truly unmatched, featuring pieces from 20 talented local designers that you won't find anywhere else. The quality is exceptional, and their prices are fair for the craftsmanship you're getting. I always shop off of what Kat is wearing, too--she has impeccable taste and makes it easy to spot standout pieces. I trust them completely with my jewelry and wouldn't go anywhere else. If you want something unique and beautiful, Curated LA is the spot!

TL;DR - L'Oliphant sold us a FAKE men's wedding band that was listed as 14KT solid white gold (for…read more$1,000!). We found out AFTER our wedding that it was some alloy of iron and nickel covered in gold. When we went to the shop, BJ didn't take any responsibility. After my husband pressured her she did eventually refund us for the original amount. However, we still suffered losses paying for the ring authentication AND the increase in gold price from last year. Oh and now we know we had a FAKE ring in our wedding and all of the photos for the rest of our lives. You can see in my Yelp history that I normally avoid writing reviews like this, as I understand how bad reviews can impact certain businesses. I already know that the owner BJ is going to write and deny all of this but I feel that I'm truly doing the public a disservice by not saying anything because we got scammed. The only thing that would have prevented me from leaving this review is if she took FULL responsibility and went above and beyond to make it right. Clearly, we are all reading my review right now so she did NOT make it right or even take an inkling of responsibility. We were recommended L'Oliphant's services for custom engagement and wedding bands. The entire process took a few weeks in 2024. The process was not as smooth as I would have preferred - their receipt system is absolutely a mess, and we had to drive across town numerous times for appointments or to review designs in person. What really was the kicker - we purchased a men's white gold wedding band and we were assured it was solid gold. Priced at $1000. When we received it, it had an imperfection on it that we pointed out several times to BJ but she kept insisting that it was just an issue with the casting and refused to fix it. Anyways, we were sick and tired of driving all the way across town every week so we just accepted it and assumed we could polish out the imperfection later. Because how were we supposed to know? A few months after our wedding, we took a necklace to a different jeweler down the street for some work. Asked him if he could polish the imperfection on the ring. Immediately he knew it wasn't solid gold. Showed us on the microscope - the imperfection was actually a CHIP in the top layer of gold and there was some non gold metal underneath. He also did a scratch test for us to show that the metal underneath was not gold. I've attached a photo of the imperfection under the microscope and you can clearly see, it is not gold underneath. We called L'Oliphant to ask them, Christina picked up the phone and was very kind and assured us they would make it right but that we could take it to an independent coin shop that does gold scanning to be sure. We followed her recommendation and paid $50 for the written report. The gold shop scanned the ring right in front of us where the imperfection was and showed us that it had nickel and iron in it. No gold ring should have nickel or iron, and the shop owners actually told us that they wouldn't even buy that kind of ring because the gold layer on top is essentially worthless due to the alloy content inside. This gold shop is a highly reputable business with 500+ Yelp reviews and a 4.8 star rating - so we have no reason not to believe them. I've attached a video of the scan (sped up, as Yelp does not allow videos over 30s). When we brought the scan proof and ring back to L'Oliphant, BJ took zero responsibility and immediately denied everything, stating that "other jewelers have it out for us here" and that "some people put acid on their jewelry" and also that "the scanner may not have been calibrated correctly" so she needed to test it herself. She took out a literal magnet and showed us that it did not stick to the ring. Amazing. I asked if she had her scanner or even some microscope to look at it in store and she said no, that she'd have to take the ring and scan it within the next two weeks. My husband pushed her to refund us the original amount, which she did, but that was the BARE MINIMUM in making this right for us. BJ took the ring and told us she would test the ring HERSELF. This is the only test we've had without transparency where we won't be able to see the results with our eyes. To add insult to injury - she had one of her shop associates call us to tell us a week later that, miraculously, the ring is solid gold based on her tests. I already know she will respond to my review denying this - she can deny all she wants but we took the ring and had it verified by TWO independent sources and both sources confirmed it was not solid gold. The worst part was - the imperfection on the ring was already there the day we bought it. It never should have been sold to us like that, but I'm truly grateful it was there, as we probably would not have found out that the ring was fake until years later. I would not recommend doing business with L'Oliphant.

Have shopped at this store for many many years and things have gone down hill. Selection, quality,…read moreand most notably, customer service. Owner is quite grumpy and unpleasant.

I'm giving 5 stars because this store has amazing customer service and a great selection of…read moremerchandise. I stopped in yesterday with my friend. We were looking for bracelets and I have a very small wrist so it's hard to find ones that fit with out chains hanging down. The owner offered to take out links for me which was so nice and I may go back to get the bracelet that I loved. In addition, the Valentine's merch was so over the top cute that I wanted to buy everything from socks to chocolates and everything in between. Merchandise is all displayed very nicely and prices are very reasonable. I didn't snap any photos but I highly recommend this store if you need a great quality gift and you're on Montana Avenue!

This is a cute little shop on a corner of Montana Avenue. It has a small town vibe which I…read moreabsolutely love. The outside of the shop had a beautiful bed of flowers and a gorgeous window display decorated for the Fourth of July holiday. Such cute decorations to display in your own home! The inside of the store was surprisingly smaller than expected but that added to its charm. I just came here to browse this time but I did find some nice items that would make great gifts!

I bought a switch and silver off of them both Sebastian and David were incredibly nice. Sebastian…read morewas kind enough to charge the switch for me and David helped us out with the purchase and even gave us a discount.

I had a wonderful experience at Santa Monica Jewelry & Loan! Damien, the Assistant Manager, was…read moreincredibly professional, efficient, and gave me a much better price for my gold and silver than I expected. The entire staff is so friendly and welcoming. Highly recommend this shop if you're looking for a special piece of jewelry, or if you have nice jewelry sitting around that you never wear--why not turn it into cash? I will definitely be back!

One of the Worst Experiences I've Ever Had - DO NOT RECOMMEND!!!!!…read more The entire process with Brilliant Earth has been a nightmare. What should have been a simple resizing turned into a months-long ordeal that has completely ruined special time in our lives and STILL end up with NO RING. To summarize a very long and frustrating story: On May 12, my boyfriend dropped off my engagement ring at the Santa Monica store (originally purchased at the La Jolla location) to get it resized. We were told the process would take a couple of weeks, but the ring wasn't ready until June 13, more than two weeks later than promised. When we went to pick it up, we were shocked to find that they had completely altered my ring, changing the metal from yellow gold to white gold. It was an entirely different ring. This wasn't a miscommunication, it was a major mistake caused by incorrect instructions submitted by Dimitri Nardini, the associate at the Santa Monica location who processed the ring. That error alone turned the entire experience into a disaster. We had to send the ring back and wait again. Even worse, no one from Brilliant Earth reached out to notify us of the mistake. We had to chase updates ourselves, doing our own follow-up just to get any answers. Dimitri did not reply to follow-up emails from my boyfriend asking for clarification and support. There was zero communication or accountability from him. We had to follow up ourselves not only with employee of the store but with corporate just to get basic answers. The lack of professionalism and basic courtesy was astounding. On July 3, we returned again hoping to finally pick up the corrected ring, but the craftsmanship was just awful. The side stones were asymmetrical, the prongs were all different sizes, and it looked sloppy and poorly made. See three attached photos below, which I took in store. Once again, we had to escalate the issue ourselves because the sense of urgency in communication to us as paying customers was nonexistent. Eventually, we got someone from corporate involved, Jillian J., Customer Experience Associate, Resolutions, hoping that corporate oversight would fix the problem. It didn't. We were sent photos of the "corrected" ring, on July 28th, and the quality was still terrible. The attached photos ("professional" photos at warehouse) show the ring after corporate stepped in, which is honestly a joke. If this is the standard Jillian and the corporate office signs off on, it says everything about how little this company actually cares. She might want to reconsider whether she's in the right role, because we saw no resolution and no urgency to fix what had become an exhausting, months-long issue, other than offering empty words of sympathy. Brilliant Earth markets itself as a premium brand, but what we experienced was sloppy work, poor internal communication, and total disregard for the emotional importance of an engagement ring. I would rather go to Kay Jewelers. This review could easily be three pages long if I outlined everything in detail but I've wasted too much time on this company. I would NEVER RECOMMEND Brilliant Earth to anyone. They've wasted our time and energy. They have caused so much heartache. Lost memories. A complete disappointment from start to finish. Sidenote: I originally (and accidentally) posted this review under Brilliant Earth's West Hollywood Yelp page, but that location had my review taken down. Apparently even West Hollywood doesn't want to be associated with the disaster that is the Santa Monica store. Though the fact is, my review applies to the entire company and brand.

Just wanted to start by saying off that Kat was amazing to work with! She really sat down with me…read moreand my fiancé and worked through ALOT of rings to see which one best fits the image I want. I did not feel rushed or pressured to buy anything. It was such a pleasant experience and she helped us find the ring of our dreams!