Just Do It! First rate service and tour of Road to Hana! We…read morewere picked up promptly at our resort and our Driver/ Tour guide Tom was personable, fun and extremely knowledgeable about the islands history and the people of Maui. Food and drink were provided which was better than expected and plenty of it, along with plenty of bathroom breaks. The van was comfortable and limited to 8 guests and we had a good group. We were so glad we didn't drive it ourselves because Tom showed us sooooooo many things we would have driven right by. If you're not sure about taking the tour or driving yourself...do yourself a favor and take the tour and enjoy the Road to Hana!!!

In response to the owners lies - (Original reviews in…read morephotos. Yelp said I reached my character limit capacity. Added more photos for our proof). There was no one else on the tour except one couple, whom we had no issues with. The 7 people on the bus was my family of 5 and one couple. 1. There was a hiccup in your booking system, you allowed us to book a tour because you did not close your online reservation window. If you were sold out why did the website allow us to make a reservation? Hence the "hiccup". After we booked the tour, we did move a flight around so this person could make the tour that we had a confirmation email for. Very unprofessional to email the next morning saying you were sold out AFTER we made the booking. Yes we did book late but if you were sold out you shouldn't have allowed us to make the booking plain and simple. We called multiple times because we were asking about pick up arrangements and were told to keep calling back to see when/if the tour filled up, because only then would they be able to tell us what pick up rotation we would be in. I wanted to know what hotel would be the first pick up, etc. I didn't care that our two parties were not on the same bus, which was why I didn't mention it in the booking. 2. Since you claim to have the proof that he wasnt speeding, why dont you show it? It absolutely does corroborate with the Google maps picture. I did move the camera to get a video of how bumpy the bus was DUE TO HOW FAST THE DRIVER WAS SPEEDING! But I'll include another video straight ahead where you can see how fast he flies past the mountain. As for your lies, you need to come up with better ones. I asked for a Spanish translator due to the fact only ONE person in our party spoke Spanish. The fact that you guys said we were speaking Spanish all day is hilarious because NO ONE IN OUR PARTY SPEAKS SPANISH except my mother in law, who didn't speak the whole trip. Let's add more proof that you guys are racist - when the driver picked us up II asked about the Spanish ear piece translator before my mother in law was there. The driver said no, he said I speak a little Spanish so I will do my best to speak to help you guys out. 5 minutes later he came up to my husband and started speaking Spanish. My husband told the driver he speaks ENGLISH. Louie said oh you were quiet miguel so i figured you were the spanish speaker. we were asking about translation for my mother in law. I'll also add he made multiple claims about how Latinas were "so violent" and people had to watch out for us. let's add to the review that not only are you guys liars, you are racist liars. Your tour driver is a liar, we were all sleeping on the drive back due to how sick/tired we were. Your tour driver is clearly lying to cover his mistakes. 3. We didn't ask the tour driver for ONE illegal thing AT ALL. Due to the fact he was an arrested convict (which you can find proof of by googling it) he made illegal stops on his own! He even mentioned how the rangers loved him and when HE chose to make the illegal stop in front of the waterfalls, the ranger allowed it bc they told him make it quick. We appreciate the opportunity but never asked him for one illegal stop. 4. I never said we missed anything, I said I couldn't help but wonder if we missed something. Since you want to be so detailed, we actually DID miss Ohe'o Gulch / Seven Sacred Pools (D) Charles Lindbergh's Grave / Palapala Hoomau Church Kipahulu scenic ocean views, St. Joseph Church Kaupo Ranchlands / Haleakala backside views / Maui's Last Lava Flows (D) Maui's Upcountry / Kula (S) 6. The entire tour WAS my family. Let me also add one thing I forgot to the review someone in your company gave our tour guide my number and he texted me twice asking me for his tip which was EXTREMELY unprofessional. This is an extreme safety violation. He unprofessionally texted me "This ***** Just making sure I did venmo right.. If sent tip, I have not recieved..." at 7:27pm. And "If you could let me know.." at 7:56pm. For my safety, I should NEVER have received text asking about a TIP! Even if he was wondering about the tip because he wasn't used to electronics, you still should never text someones personal cell phone number. Since he did mention multiple times that he was a liability I was scared he was going to show up to our hotel since he knew my number, hotel location, etc. Where is the response to the bulk of my review??? Do you have an explanation for how we know all this information about him being fired from his last tour job? How the current owner was only allowing him to drive as a fill in driver as a favor? Why was he a liability? Bc he speeds and risks the lives of passengers? In one of my videos I do have him talking about the story of how his dad gave him money and guns to illegally transport. As I have over 500 videos from this tour, you guys are lucky I don't want to go through and find the hard proof I have. Where is your hard proof?

Stargazing with Epic Tours was an unforgettable experience. Words really can't adequately express…read morehow stunning the stars are from that location on Mauna Kea. They supply coats and blankets, but it's cold up there, so don't forget to dress as warm as you can. I loved being able to learn about the stars and planets and constellations and galaxies and ask all the questions I wanted to ask of Dylan. They use a laser pointer to show us everything, and if you have a question, they hand it to you to point out what you're talking about. They are so knowledgeable and have really thought of it all to make the experience special. James has some really impressive camera equipment and took some of the most stunning pics I've ever seen. (I tried to take a couple with my phone, but they were all blurry, so I was so happy to have a bunch of gorgeous pics sent to me.) The whole experience was absolutely beautiful and I would do it again in a heartbeat.

Once-in-a-lifetime opportunity! I have never seen so many stars in my entire life and having a…read moreprofessional who was super knowledgeable made it the perfect experience! We went as a group of eight and had a blast! My one piece of advice would be to dress SUPER warm! I've never been so grateful for layers!!! (They provide parkas/jackets but dress warm under!). Definitely recommend!

Kailani Tours is a first rate business. Our tour was wonderful. Our driver (Thaia I believe) was so…read morekind, informative and enthusiastic about our tour. The van is very comfortable. We enjoyed our Kona Coffee stop and of course the stop to the "southernmost bakery in the USA". Dinner was good. Not very flavorful for ordering the blackened fish, but good. Travelling into the National park at night was so cool. We enjoyed walking down into the lava tube and then back to the lodge to view the crater. The tour is a solid 11 hours. But it goes fast. I highly recommend for everyone. As long as you're up for an adventure.

Everything was amazing and way more then was described Our…read moretour guide Thia was unbelievable her knowledge and her wonderful personality just made the day I have taken tours all over including Europe and this was by far the best

Great place to try some free macadamia nuts!…read more I didn't realize how many flavors of macadamia nuts were available. The staff was super friendly and generous on giving away samples. Nice tour of the factory, gift shop and small eating area. The back has a nice wildlife sanctuary.

Everybody knows the infamous blue box of Mauna Loa Macadamia Nut…read more While this blue box might not be as expensive as Tiffany's, your recipient will be just as thrilled receiving this box. Mauna Loa is a premier Hawaiian brand famous for pairing dry-roasted macadamia nuts with rich chocolates. Founded in 1949 and based on the Big Island of Hawaii beneath its namesake volcano, the company is now owned by Hawaiian Host, Inc. Come here, buy some chocolates, do a tour, have some samples, and have fun.

Just the right kind of bus tour for people who don't want to be crammed into a gargantuan bus with…read morea driver who won't stop talking. Our tour (to see Kilauea crater after dark, with stops along the way) was on a 10 passenger van, and our driver/guide Nathan was outstanding. He was funny, had a great personality, and didn't feel the need to talk all the time. He knew all about the places we were driving through and was happy to answer questions. We were there primarily to see the volcano, but the stops at the Rainbow Falls, candy factory, macadamia nut place and orchid growers were nice touristy things to do. And what the heck, we were tourists. It rained most of the day, so Nathan modified the tour a bit. By the time we got to Kilauea the sun had come out, so that was perfect. I'm going to recommend this tour to our friends who want a nice laid-back experience.

From the owner: We can provide tour & transportation in Hawaii. We can cater to all your needs. Whether it's a…read morefamily trip or business, call us.

I usually rely on a combination of a ride to Elburn and public transportation to get to Midway when…read moreI'm out in DeKalb. But realizing that I might miss my flight if any public transportation issues were to arise brought to mind an ad for Electric Limo that I had recently seen in the DeKalb New Values magazine (I ask my boyfriend to never throw those out - they're a great resource for keeping abreast of new businesses!). A flat rate to the airport in an all-electric vehicle may cost more than using public transportation, but finding a Yelp Deal inspired me go ahead and give the new company a shot. I called to reserve a taxi around 10pm on a Monday. But calling a small company at such a time probably wasn't a good idea: I didn't get an answer, and I was reluctant to leave a message because I wanted the piece of mind of a confirmed taxi pick-up in the morning before going to bed. I therefore gave Electric Limo's website a try, where I reserved a ride and received an email confirmation about 20 minutes later. Yay! A driver named Ryan picked me up the next morning in a timely and professional fashion in an awesome Tesla sedan. Electric Limo may not have the scale of a taxi fleet in a larger city - I'm used to calling cab companies at any time to arrange a reservation and paying at the end of the ride. But small interpersonal considerations underline how Electric Limo is a technologically forward-looking business with small town charm. Ron, the owner, contacted me to ask for my credit card number again because the one I provided online was incorrect. I feel a larger business would have cancelled my reservation right there. Ryan, my driver, also contacted me well before my scheduled pick-up time to notify me that flights might be delayed because of fog in the area. Overall, I had a great experience, and I definitely see myself using Electric Limo for taxi services in the future when I don't feel like lugging a suitcase through Metra and CTA trains en route to the airport.

These guys are responsive and offer a fun ride to the airports. You will even learn a little about…read moreTesla's and electric cars along the way!

A week before our trip to Maui I had a question about changing into swimsuits for our scheduled…read moreRoad to Hana tour and sent an email to the company. I received a reply within 30 minutes. The answer was Yes, one can change into swimsuits during lunch before the black sand beach visit and then change out of them at a stop after the waterfall stop to be dry for the ride back to the hotels. A few days before our tour I received an email confirmation that included other useful information, such as bring along swimwear, towels, water shoes and a light jacket for the air conditioned van. I had not considered the A/C and I'm always cold, so that is a very welcome heads-up. On the day of our tour we received texts that the driver was on his way. Pretty close to the scheduled meeting time the van pulled up to our resort. The van was spacious with huge windows. Our tour was full with all 12 passenger seats occupied. Our driver/guide was Travis. He was born and raised in Hana and was a wealth of knowledge about Hana, Maui, and Hawaii. He seemed to be related to all the locals he passed on the road. There was not dull moment. Among the stops along the way were Maui Tropical Plantation for breakfast, Auntie Sandy's Banana Bread stand for those that wished to purchase, Wai'anapanapa State Park (black sand beach, also with a lava tube and a blow hole), Pua'a Ka'a State Wayside Park (usually calm enough to swim but the falls were roaring due to rain earlier in the day), and Ho'okipa Beach with turtles on the beach. Travis was an excellent driver and guide. We got great value from the cost of the excursion. One minor thing did bother us. We are Jewish and were uncomfortable during the praising Jesus sing-along. Regardless, we recommend this tour and especially Travis as a guide.

Did the sunrise tour and it was great! Everything ran on time, bus held up to 22 people, the fleece…read morelined ponchos they handed out help with the wind and cold and the views were breathtaking! I would highly recommend this tour company and the sunrise tour. Breakfast food at the end was good too! There were three options but I only got a picture of 2. The 3rd was a fruit plate with yogurt.

My job comes with two main challenges: 1) coordinating logistics for different days, times,…read morepickup/drop-off locations, passenger counts, and vehicle types, and 2) managing all of this remotely. Working with Brian, communication was murky from the get-go. I sent multiple emails with detailed breakdowns for each day, but it would have been helpful to receive confirmations along with driver details and pricing in advance. Due to this, on our largest passenger count/day requiring 6 vans, Brian had to frantically find drivers at 6:20 AM, as he missed this request (Pick-up being 7:00 AM). Thankfully, the drivers pulled through, but the coordination was unnecessarily stressful. Driver wise, the drivers were all incredible, especially Alan who helped lead the other drivers. Alan had excellent communication, professionalism and kept our team feeling safe and on-time.

I have been looking for a company that can help us with pick up logistics…read more Ray and Brian gets 10 stars in my book, not only are they quick with updates and they are the subject matter experts with logistics. Both gentlemen know their backyard. I am very impressed, they know their stuff and they don't just rely on the information you give them, they do their due diligence and researches the flight and know if it's early or delayed. That's customer service. An added service is that the driver's contact information is provided the day before pick up so that both parties can give each other updates in real time. We have multiple day, multiple time airport pick-up. Gold Coast Town Car Services exceeded my expectations. I have contacted a few companies and I am lucky if if I get a timely response. I say when you're in Kona look no further these folks are what you're looking for. I will not hesitate to use their service again.

Staffs at Discount Hawaii Car Rental were very knowledgeable and they were able to give me…read morerecommendations based on two day plan at Hilo coming off a cruise ship. They responded emails and phone messages promptly and they were very helpful in finalizing my plan.

The biggest money saving tip for the Big Island PERIOD: go with DHCR!…read more After a major screw-up on my part, reserving 9 pm instead of 9 am with Thrifty, I called them up two weeks before my trip to correct the time. My weekly rate of $329 soared to ridiculous $889!! What the fudge!! This disaster was going to ruin my entire vacation. I desperately scoured the interwebs for hours on discount sites like Expedia, Hotwire, Travelworm, Cheap Ticket, etc and nothing remotely better was found. About to surrender, I revised my keyword search and 10 mins later, I found Discount Hawaii Car Rental (DHCR). Not believing the incredibly reasonable rates ($200?!!) for a week on the site, I decided to YELP this one. I contacted Miriam W, an ambassor & megastar in the Yelp world, to double check and verify the legitimacy of this company. Indeed, it's the real deal. Thank you, Miriam! In confidence, I booked and reserved on DHCR's website with NO credit card information needed. Within less than an hour, a confirmation email in my inbox popped up and the edges of my lips began to curl upward (turning my frown upside down). An Alamo full sized car rental has been reserved for almost 40% lower price than the one I made 4 months ago from Thrifty!! When I arrived at Kona airport, everything went according to plan. Needless to say, I was a happy camper. Details: Website: http://www.discounthawaiicarrental.com/ Bonus: FREE additional driver included with reservations, NO cancellation fees. If your destination is the Big Island of Hawaii, this must be the ONLY place you should go to rent your car.