The treatment my daughter received from Dr. Nagamani Rao at Clear Lake Women's Center during her…read moreimplant removal was not just unprofessional--it was shockingly disgraceful. After hearing my daughter's account of what happened, we were left stunned at the complete lack of empathy, compassion, and basic patient care exhibited by Dr. Rao.
The procedure began with Dr. Nagamani Rao administering a local anesthetic at Clear Lake Women's Center, but instead of waiting for the medication to take full effect, she rushed ahead as if her schedule was more important than my daughter's well-being. My daughter, in her early 20s, immediately told Dr. Rao that the area wasn't numb and respectfully asked for a few more minutes. The doctor, however, waited for a mere 10 seconds before grabbing the scalpel and beginning the removal, treating my daughter's pain as a minimal inconvenience.
When my daughter spoke up once more, stating that she could still feel everything and requested more time, Dr. Rao disregarded her entirely. As the pain increased, my daughter, in obvious distress, said, "Damn, that hurts." How did Dr. Nagamani Rao respond? Not with compassion or care but with this cold, callous statement: "You can leave my office. I am not going to tolerate that kind of language. I can't just wave a magic wand and get it out; I have to dig for it!"
My daughter was eventually reduced to tears--literally crying--in pain, terrified, and humiliated by Dr. Rao's response. She had no choice but to endure the rest of the procedure in silence, tears streaming down her face as Dr. Nagamani Rao continued with no regard for her pain or comfort. Ironically, by the time the procedure was concluded, the area had finally gone numb--just as my daughter had requested at the start. After reflecting on the possible reasons for this, it was clear that Dr. Rao's impatience stemmed from being 45 minutes behind schedule, putting her poor time management above my daughter's comfort.
When my wife heard what had happened, she immediately called Clear Lake Women's Center. Although the office was closed, she left a message requesting that Dr. Nagamani Rao personally call back the next morning to address the situation. Instead of owning up to her actions, the doctor sent her receptionist--someone who had no involvement in this ordeal--to face our frustration. Dr. Rao herself never called, never apologized, and demonstrated a complete lack of accountability. Any hope that Dr. Nagamani Rao had even a tiny vapor of compassion in her soul was shattered.
This doctor's cold, condescending behavior is shocking. If you value being treated with care, respect, and basic human dignity, I urge you to stay far away from Dr. Nagamani Rao and Clear Lake Women's Center. My daughter's suffering was entirely preventable, but Dr. Rao's disregard for her well-being has left a lasting scar. Don't take the same risk--seek care elsewhere.