I strongly discourage anyone from doing business with Helix based on my experience with them because they operate with zero integrity. Please note, this is the same rental business that has now started operating in Fort Collins. The apartment building I was living in was sold to Helix just after I had renewed my lease with the original owners. By law, Helix was required to operate within the terms of the effective lease [read: lease signed with previous owners] until that contract was up. They did not abide by the effective lease, even when I brought to their attention what was stated in my lease: 1) They pressured me to respond to them 6 months in advance of the end date of my lease as to whether I would stay or renew, with only 9 days' notice to make a decision, otherwise my rent would go up substantially. They stated that they were "only" raising the flat-rate utility fee by $25/mo (42%). My lease stated that I only needed to notify the landlord 90 days prior to the end of the term as to my intention to renew or move out. I requested to see a copy of their proposed lease, which was approximately 24 pages long and extremely poorly written. There appeared to be numerous loopholes that could protect the landlord and screw the tenant. 2) My lease and Colorado law states that security deposit shall be returned within 60 days of the termination of the lease. Helix did not return my security deposit until after 60 days. 3) Helix deducted charges from my security deposit that, per my lease, the tenant would not be responsible for. They charged me for a lock change and carpet cleaning. My lease did not state that tenant would be responsible for lock changing fees. Carpet cleaning was only supposed to be charged to the tenant if cleaning was neglected or there was damage beyond normal wear and tear. Per the previous owners, the carpet in my unit was installed in 2008. I noted on my move-in sheet that there were pre-existing bleach stains on the carpet. Helix charged me 3 hours of cleaning, even though the apartment was meticulously cleaned and in move-in-ready condition. I took 58 photos and 1 video to document the state of the apartment upon move-out. When I contacted Helix regarding the charges I was disputing, with photos attached, they would not provide me further information regarding cleaning details, etc. They refused to even address my claim that I should not be responsible for a lock change and carpet cleaning. I contacted Helix via email and certified mail. Chaundra replied to my email, however no one bothered to pick up my letter from the PO box and the post office returned it to me. It was the correct PO box because Helix cashed a check I sent to the same box just one week prior. I feel incredibly insulted by the way that they have conducted business with me. They have absolutely no sense of customer service and appear to be purely interested in making money. Unfortunately, I inherited them as landlords; I NEVER would have chosen to rent with them. Do not recommend. (See attached photos for state of my apartment on move-out that they charged me 3 hours of cleaning for) read more

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Helix purchased my property in December 2019 mid-way through my lease. They are an awful business with horrible customer service. They immediately threated to increase our rent and charge us more utilities unless we signed a new lease (6 months early) in the middle of a global pandemic no less. I was so put off by our first interaction but wow was our move out even worse. Two of their employees were smoking weed at our property when I dropped our keys off at 11:30 am. Then when picking up our bike from the property we saw the cleaning crew hanging out smoking a bong in our vacant unit. The worst part was they charged us a 2.5 hour cleaning fee of $112.50 with the attached photos saying our apartment needed cleaning and that they could have charged us $500 while saying we made the cleaning crew uncomfortable. Maybe they wouldn't be uncomfortable if they weren't smoking bongs instead of cleaning units and having innocent people charged insane cleaning fees. They have now stopped responding to all my emails. I am so disgusted by these slum lords and how they nickel and dime their tenants. NEVER RENT FROM THEM IF YOU CAN HELP IT!!! read more

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I work for a doctor who does a variety of things. One of those things is writing medical marijuana recommendations for children who have hundreds of epileptic seizures each week and people dying from cancer. We needed a new office and called about a property on Craigslist that turned out was being offered through Helix. I told them I worked for a doctor and they said that it was not legal to have a doctor's office in that building due to zoning laws. Luckily, they said the city does not really check on that and they were basically alright with breaking the law. At some point, they realized that one of the many forms our doctor fills out has the word marijuana on it (this is the only thing that makes us a marijuana business) and informed me that they "did not want to go down that road." Pro tip: marijuana is legal and a god send to people suffering diseases so horrible that they have no other options, breaking zoning laws is not. You guys need to realize where you are located, cater to your clientele and abide by the city's laws, not the ones you make up to allow you to maximize profit. I know that one of the many perils of my industry is difficulty renting an office. I was just shocked at how casually this company disregarded actual laws in favor of their own made up law against a substance that nearly 100% of the inhabitants in their office's city voted to legalize. read more

Absolutely horrible response time to concerns of renters. They have bad communication and never apologize for their lack of professionalism. Would NOT recommend. read more

Slum Lords! This company will lie and cheat you out of your security deposit based on ridiculous claims. I was owed $700, and they somehow nickel and dime that with bs claims to where I OWE THEM. also, as a tenant they never responded to legitimate concerns I and during my lease. We couldn't sleep in our apartment for several nights because of a broken water heater, do I get compensated? nope!! Instead, I get charged for every lightbulb to be replaced at $5/ lightbulb, even though I replaced all the bulbs with high efficiency, which I guarantee were not replaced. They simply are not decent people. They are the epitome of Slum Lords. F Helix! read more

Very poor communication about entering and exiting a lease. Underhanded techniques to make you do all the work, then still make you pay all the fees. The woman that checked us out of our apartment should be fired. She behaved so terribly it was offensive. They don't care for the apartments and then make you give all of your deposit to fix mold problems or other issues that you were not responsible for. By far some of the worst people I have ever had to interact with in my life. Just to be clear, I'm not an inconsiderate college student, I'm a working adult. If you rent from these people, be very careful to document everything and expect to go through a lot of trouble. read more

I was looking to rent office space at the Center Green location. I arranged a showing with Kathy, who never showed up, nor called to say she was not coming. After I called her, she sent another person Margaret to show the office. After I agreed to rent the offices, Kathy sent an email saying that Helix would not rent the office space, without any explanation. I then tried calling Helix to inquire, but have not received any call backs from anyone. Extremely POOR customer service ! ! ! read more

The apartments are fantastic. The manager of the property is very very rude to the tenants.