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    Hudson River Technologies

    Hudson River Technologies

    (5 reviews)

    Absolutely atrocious company to deal with under the new leadership, I believe by Cyber Guardian…read moreConsulting Group. Terrible customer service, was hung up on several times for threatening to post my company's displeasure on social media. Escalated the situation to Mark at Cyber Guardian who instructed me Alexandra at HRT would contact me back. When she finally did, she hung up on me AGAIN, this time when I asked if we could move forward and if HRT wanted to keep my company's business. LITERALLY. Stay as far away as possible!!

    I am beyond frustrated and deeply disappointed with the appalling service we received from Hudson…read moreRiver Technologies. For years, this company provided exceptional support, and we trusted them completely with our IT infrastructure. Unfortunately, since their recent change in ownership, that trust has been destroyed. The new management demonstrated a shocking lack of professionalism and accountability. They refused to transfer access to our Microsoft365 account, effectively holding our business hostage. As a direct result, our email service was shut down for five full days. For any business, this would be disruptive--but as a healthcare provider, this is completely unacceptable. We rely on timely communication to access up-to-date medical records and respond to patient needs. This outage severely impacted our ability to provide proper care and support to our patients and clients. What makes this situation even worse is that Hudson River Technologies created the problem in the first place, yet refused to resolve it unless we paid a fee upfront as well as sign a multi-year contract for support we don't need, with huge monthly fees. This feels less like customer service and more like coercion. After years of loyalty, we were treated as though our urgent needs--and the well-being of our patients--were irrelevant. This experience has been incredibly damaging, both operationally and professionally. I would strongly caution any business, especially those in critical fields like healthcare, against relying on this company.

    Tech Smiths

    Tech Smiths

    (15 reviews)

    Super knowledgeable, helpful, patient.. prices seemed fair compared to other places.. really good…read moreexperience. Would definitely recommend.

    Please do yourself a favor and do not waste your time or money going to this place under any…read morecircumstances. I brought my computer here to be fixed since it would not turn on, and when it did the battery sign on my screen showed up with an X instead of a percentage. The customer service is a whole problem within itself, usually only having 1-2 people working at a time on "consultations" with customers for 20+ minutes each without acknowledging anyone waiting to be serviced, and stopping to answer lengthy phone calls as they go. My computer was here being "repaired" for 2 WEEKS and they never contacted me to let me know my computer was done, I had to repeatedly call to ask for updated information. Once I finally come in to pick it up I ask to buy a charger since my old one was broken, and the man working plugs one in for me to buy, saying that he wants to make sure it's working...this seemed odd since he was planning on charging me $80 for an apple charger without the box and he seemed unsure it would work? And sure enough when my computer turned on the X on the charge was still there... 2 WEEKS in the shop and they didn't fix the one thing I had brought it in for, and yet said it was ready for me to pick up. I asked them why this happened and they said there was a "miscommunication" about what was to be fixed, which is complete BS. They also said that there was evidence of liquid damage on my battery, and had written it down in the file on my computer, but in the entire two weeks they had it they never contacted me to ask if I wanted this fixed and put my computer with the rest that were finished for me to pick up??? The man there was extremely rude when I questioned him why this would happen and even walked up and interrupted me on the phone to correct what I was explaining to my mom about what had happened to my computer, who had driven me to pick it up. I brought my computer to a different repair shop and found out there was ZERO liquid damage to my computer, and they had the battery problem fixed within 3 HOURS. Now I have my computer back and there is something wrong with my keyboard reading the buttons I press...causing me to not be able to use my volume or brightness buttons correctly which no doubt happened when the people at tech smiths haphazardly took my computer apart and put it back together incorrectly. I would not waste more of my time writing this lengthy review if it was not in the best interest of anyone reading this to AVOID THIS PLACE at all costs. If I could give this place zero stars I would!

    Complete Installation Services - Porch with Skylight Shades

    Complete Installation Services

    (7 reviews)

    Rob Gunther's company name says it all "Complete Installation Services" and every word is true.  We…read morelive in Hudson NY which is a small city below Albany and across the river from Ulster County where Rob is located.  He cheerfully agreed to install four 93"Long Skylight Blackout Shades for us on our glass enclosed porch, to help keep the room cool on sunny days.  Previously we had an awning that covered the sloping roof, but squirrels decided to tear it apart during the Winter to add a little canvas to their nest.  Rob readily agreed to do this project, despite the fact that our very capable handyman was stymied with the project.  Our handyman worked on it for hours and was sure that the manufacturer had botched the order.  When we phoned Rob he agreed that the installation of shades could be daunting, and skylight shades were the most difficult.  He was one of the nicest and most talented workmen we've ever had here and he installed all four shades in record time - under 2 hours which included the removal of old aluminum blinds.  We highly recommend Rob for all window treatment projects as well as audio/video projects.  We will call Rob for all our future projects.  He measures, installs and services all his work.  He charges a very fair price for his services and is friendly - who could ask for more?

    I recently purchased a screen door for my back deck from Home Depot. HD set up the Installation and…read moresent Rob Gunther to do the job. Rob was friendly and courteous and most of all worked quickly and did a great job! He's a stand up guy- he pointed out a small scratch on door that he didn't have to which could have resulted in a returned door. Fortunately, it was barely noticeable and the install was great- Thank you Rob Give him a shout out you'll like him Middletown

    HelloTech - hometheatreinstallation - Updated May 2026

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