I came in with my MacBook Air, which quit on me in the middle of a project. Panic set in as soon as…read moreI realized Best Buy is no longer open. Thank goodness I found this place, which was so much less intimidating than a big box store. He knew what he was doing, and I trusted him immediately. Long story short; I wound up buying a used laptop from him! It's great!! I observed the way he was with the woman in front of me, and all I can say is, this is a place of integrity and honesty. Good prices without the hassle!!!!

Matt is great. Highly recommend. Great for scrubbing in the event you've been hacked. Super smart…read moreand honest.

Brainstorm fixed my home built complicated computer. I had…read moretried replacing almost everything including the motherboard. They were Responsive Knowledgeable Quick to respond to calls and he kept me informed on progress The cabling job was so much better than I could have done. I had taken it to another place in Kingston where they were slow and totally unresponsive, so I picked it up and brought it to Brainstorm, and glad I did.

David did a great job with my MacBook Pro. He cleaned it up beautifully and got rid of a bunch of…read moreold junk. He will keep me up and running for years to come no need to go buy a new laptop when my 2018 is perfect after David's kind attention.

Absolutely atrocious company to deal with under the new leadership, I believe by Cyber Guardian…read moreConsulting Group. Terrible customer service, was hung up on several times for threatening to post my company's displeasure on social media. Escalated the situation to Mark at Cyber Guardian who instructed me Alexandra at HRT would contact me back. When she finally did, she hung up on me AGAIN, this time when I asked if we could move forward and if HRT wanted to keep my company's business. LITERALLY. Stay as far away as possible!!

I am beyond frustrated and deeply disappointed with the appalling service we received from Hudson…read moreRiver Technologies. For years, this company provided exceptional support, and we trusted them completely with our IT infrastructure. Unfortunately, since their recent change in ownership, that trust has been destroyed. The new management demonstrated a shocking lack of professionalism and accountability. They refused to transfer access to our Microsoft365 account, effectively holding our business hostage. As a direct result, our email service was shut down for five full days. For any business, this would be disruptive--but as a healthcare provider, this is completely unacceptable. We rely on timely communication to access up-to-date medical records and respond to patient needs. This outage severely impacted our ability to provide proper care and support to our patients and clients. What makes this situation even worse is that Hudson River Technologies created the problem in the first place, yet refused to resolve it unless we paid a fee upfront as well as sign a multi-year contract for support we don't need, with huge monthly fees. This feels less like customer service and more like coercion. After years of loyalty, we were treated as though our urgent needs--and the well-being of our patients--were irrelevant. This experience has been incredibly damaging, both operationally and professionally. I would strongly caution any business, especially those in critical fields like healthcare, against relying on this company.

Super knowledgeable, helpful, patient.. prices seemed fair compared to other places.. really good…read moreexperience. Would definitely recommend.

Please do yourself a favor and do not waste your time or money going to this place under any…read morecircumstances. I brought my computer here to be fixed since it would not turn on, and when it did the battery sign on my screen showed up with an X instead of a percentage. The customer service is a whole problem within itself, usually only having 1-2 people working at a time on "consultations" with customers for 20+ minutes each without acknowledging anyone waiting to be serviced, and stopping to answer lengthy phone calls as they go. My computer was here being "repaired" for 2 WEEKS and they never contacted me to let me know my computer was done, I had to repeatedly call to ask for updated information. Once I finally come in to pick it up I ask to buy a charger since my old one was broken, and the man working plugs one in for me to buy, saying that he wants to make sure it's working...this seemed odd since he was planning on charging me $80 for an apple charger without the box and he seemed unsure it would work? And sure enough when my computer turned on the X on the charge was still there... 2 WEEKS in the shop and they didn't fix the one thing I had brought it in for, and yet said it was ready for me to pick up. I asked them why this happened and they said there was a "miscommunication" about what was to be fixed, which is complete BS. They also said that there was evidence of liquid damage on my battery, and had written it down in the file on my computer, but in the entire two weeks they had it they never contacted me to ask if I wanted this fixed and put my computer with the rest that were finished for me to pick up??? The man there was extremely rude when I questioned him why this would happen and even walked up and interrupted me on the phone to correct what I was explaining to my mom about what had happened to my computer, who had driven me to pick it up. I brought my computer to a different repair shop and found out there was ZERO liquid damage to my computer, and they had the battery problem fixed within 3 HOURS. Now I have my computer back and there is something wrong with my keyboard reading the buttons I press...causing me to not be able to use my volume or brightness buttons correctly which no doubt happened when the people at tech smiths haphazardly took my computer apart and put it back together incorrectly. I would not waste more of my time writing this lengthy review if it was not in the best interest of anyone reading this to AVOID THIS PLACE at all costs. If I could give this place zero stars I would!

Great experience here! My phone went dark on a trip. They were able to fix it within 30-45 mins…read more They were super kind and it was worth it to have it fixed so quickly and easily. They have a nice waiting area there so you can wait while they fix it. Would recommend coming here!

Rapid replacement for my smashed Google Android 6 screen - they did it while I waited. Thank you !read more

I used these guys a few years ago - I'm about an hour from them to come do some work on my…read moreproperty. The asked me to buy a bunch of expensive equipment ($400!) for them to install and come set up a wireless network between 2 buildings. They came for 2 days and gave me a bill for $1500, but in the end they couldn't make it work! I do understand that they did travel to me and did spend time here, but you shouldn't take jobs that you can't do! After talking to them, the "best" they could do was split the cost with me, but I still had to buy the equipment! I will NOT be calling on these guys again.

Company advertises a 9 to 5 work day. No answer to the phone X3 times and no one in the store when…read moreI drove there. Doors locked, no sign on the door. Still it advertises a 9 to 5 time. I would think that customer service would be important, but not for these folks. Find someplace else

Some big employee named Arjun was rude to my wife here,she went to return a few items for Amazon…read moreand he totally ignored her while being on his phone

I had to go in today to ship a lot of packages and Nikeena (sorry if I spelt it wrong) was amazing…read more She was so patient, kind and never made me feel bad. We got to talking and bonded. She was amazing and I hope everyone gets to work with her!

We were Verizon customers we decide to switch over to T-Mobile. What an exceptional experience…read morefrom the time we walked in the door to the time we left. Our sales technician was l Norman and he was professional, courteous, and helpful beyond expectations. We upgraded to iPhone 17 and the transfer of information was painless. In gratitude Justin & Lynn

ZERO STARS. Been with Verizon for 15+ years. Went to upgrade phone. Should've been simple. The…read moreemployee told us he had a great deal! We trusted him... can't trust anyone at Verizon. Was scammed into adding our landline as a new line (saying it would be free) WAS NOT. Charged double after two months. Went back to see if this was a mistake. First employee said it must be a mistake. "Manager" named Brett usurped our appointment and accosted us- saying we signed up for this plan. When we asked who would sign up for this? He said "I don't know, you did." Brett was extremely rude, condescending, and unkempt. Smelled bad. Maybe high? Would not recommend this store to anyone. Or VERIZON. Go to AT&T! Also spent hours on the phone with untrained employee whose only remedy to our situation was to cancel our phone lines completely?! Or buy back our phone at triple the retail cost. Time to go off the grid. JEEZE.

This place needs shut down. A bunch of scammers. This is the closest Best Buy to me, and it's a 45…read moreminute drive. I'm searching for a new TV, find a bunch of their open box TVs, walk up to one of the workers who is behind the counter on his cell phone and ask him if he's helping anybody. Without saying a word, and without breaking eye contact with his cell phone, he shakes his head yes. Another customer says " wow... Maybe this guy will help you after he's done with me." that employee says he can't because he's going to help someone else and radios for someone to come help me. 25 minutes later the same guy that radioed for help finally decides to help me. He sold me an open box TV that was labeled excellent condition. I get at home and it's only the TV. There's no remote control, there's no feet to set it up on, and there's no power cable. I am freaking livid. Avoid this garbage place.

MS Security update corrupted my nee Lenovo win11 laptop, all troubleshooting options failed to…read moreresolve, I brought it in to geek squad, , laptop was 100% restored & they spent 10+ min at drop off and pickup going over final tweaks needed to sych onedrive which needed my cellphone to enable, I would highly recommend accordingly