There was difficulty getting my appointment coordinated with this crew. After receiving payment…read moreprior to the work, not only was the job never done, but the owner refused to return my inquiries by phone or text. Cristina Cason is a swindler and a thief.

I called 5 days in advance and specified that I wanted a deep cleaning since I was moving into a…read morenew house. The people before us had not completed many of the spring cleaning type of activities plus we did some remodeling, so need less to say we knew it wasn't going to be a normal cleaning. I told them over the phone the situation and the said that will be fine but it will be extra $25. When the cleaning crew(2 of them didn't speak a word of English) showed up I walked them through the house pointing out each and every area I wanted cleaned. Once we reviewed the house they asked for $150 more than what I was quoted on the phone. I called the company and they said the charge would be $250 based on my specifications. I had to leave to work while my mother came to watch over. When my mother would point out items that were not cleaned properly the lady would talk back and told her to do it herself. Once I came back from work and saw what was completed I called the company immediately complained. Jessica picked up the phone and told me to send pictures of what was not cleaned. Said she will try her best to work something out. Next day I called back and she said I would have to wait for the "owner" to come back to Dallas as she is currently overseas she said she will check the availability of one of the other cleaning crews. A day later I called back and then the tone changed saying the pictures I sent don't show any dirt which they clearly do. I mentioned over the phone that the areas I was showing were not even touched at all (inside kitchen cabinets, tub, shower, above the kitchen cabinet, blinds and etc...).. Then I was told these areas are not on the list, to witch I stated I know that's why I paid $100 more to ensure these items are taken care of. Make a longer story shorter they would not respond and asked me to stop calling. All I wanted was for a crew to come out and clean what I paid for. I wasn't even seeking.a refund just wanted the job I paid for to be completed. STAY AWAY FROM THIS COMPANY, THEY ARE SCAM ARTISTS

Did a great job on the wood floor and vacuuming the furniture, also picked up garbage and extra…read moreboxes but the bathrooms were not finished cleaning nor were our first stairs vacuumed and my bedroom well vacuumed. If they had finished their cleaning, I would have given them 5 stars. I paid a lot extra because I knew there was a lot to be done but was left disappointed because of the incompletion of the job.

Great deep cleaning! As busy professionals with chronic…read moreillness, the energy and time to do a deep spring clean was absent. The team (two professional cleaners) took their time cleaning and left the place sparkling at a reasonable cost. A minor issue came up during the cleaning and the owner helped us resolve and plan for how to address it, my feedback was well received. I consider this a great experience.

I schedule a deep cleaning service with them because I was told I needed to do that before they…read morecould come out biweekly. Big mistake. Scheduling was a pain. The earliest they could do was nearly 2 weeks out from the time I called, but I figured if they were good and reasonably priced, it was worth the wait. Then the snow storm came and we needed to reschedule (no one's fault). They finally came out 5 days later and 2 women came out to get to work. They were allotted 4.5hrs a piece to clean our home, but only used 2.5. During that time, they did a half-assed job. When you schedule a deep clean, you expect the team to be very detailed and very thorough, especially with the money you're paying. We got none of that. The areas they did clean were either cleaned or cleaned decently, but not quite satisfactorily. And I say that because you can see streaks of where they did and didn't wipe/clean on many surfaces. They also didn't wipe down any of our table surfaces, dusted some areas but completely missed others within their reach, and cleaned only 3/4 of the kitchen and left some white residue all over the gas stove that was a pain to get off. On top of that, they didn't put anything they moved back; didn't respect my property (my cameras caught them playing with my gym equipment); used our supplies to clean when we didn't agree to that (ladder, paper towels, plastic bags); and during the 2.5 hours they were in our home, used a whopping 36 gallons of water (we have an app, it's great)! That's over half of what my husband and I use in 1 day. I mean, I want a clean home but not at the expense of a higher water bill. And I understand they want to mop the floors with fresh water, but it was overkill and we were under water conservation orders so they should've abided by that better. Of course, I sent an email letting them know about all the issues and they offered to send someone out to clean it. I declined since I'd already handled everything to my liking. But to add insult to injury, after I settled the score with them and canceled any additional services, I discovered multiple scratches on my new fridge that weren't there before they cleaned. I don't know what products they used or if the cloth has something abrasive on it, but it was not appropriate for a stainless appliance. It's pointless to complain to them now since it's outside the 24 hour window and I probably won't be compensated, but if you hire them, check your fridge when they're done. Just so this isn't a complete put-down post, they did leave my home smelling nice, the women were friendly-ish, and they showed up during the window they said they would.

Not happy with the service. Spent $380 for 1880 sq ft(2bed 2bath) scheduled on 3/11/2021. Thought…read morewould be an amazing clean due to the reviews but but turn to be below average. 3 ladies showed up, Mira, Jasmine, and Taylor. Mira and Jasmine did a great job cleaning the bedroom and the bathroom; however, Taylor spent 2 hours working on the kitchen herself. I did communicate with Mira and her supervisor about Taylor's efficiency in the meantime but she's still been working really slow, which made Mira and Jasmine to do most of the work. Taylor also spilled alcohol on my countertop but didn't clean it before she leave and the island is dirty as shown in the pictures. I also tried to talk to their supervisor when I see the alcohol spill but haven't heard from them. This is the first service with them and will be the last one because it's not worth $380. *Updates: Did communicate with the customer service but they ask me to provide "video footage" to show that their maid spill the alcohol. That was TOTALLY insane. I've also enclosed the message below. They keep saying I have feaces but it's just some dog pees near my dog's cage. Clearly, My dog was a bit too "excited" to see the maids. I didn't ask the maids to clean it the first places and ask them not to get close with that area. Overall, really disappointed with their customer service and will NOT recommend their service to anyone.

I hired a professional to do move out clean of my house. It is was a 650 sqft one bedroom…read moreapartment. I was charged $130 for 2 hours and 30 mins cleaning . You know in this allotted slot she cleaned only restroom and kitchen. I promise those two rooms were not in that bad state to take the whole time. But that's their strategy. Every one hour after allotted time is $75. They want me to extend. I told the lady to do fast and not to be so in detail, but she just replied that how I work and continued her work. I have given two stars only because whatever she cleaned she cleaned it perfectly. I am not complaining the quality of work. I am complaining about the strategy followed to extract money in unfair way. Do you think, miss bubbles the money you make in this way from people will serve you in good way ??

The cleaning was requested with short notice and on a Sunday. This was completed to a good level…read more The Service lets you know they have up to one hour from the time of starting to arrive. The Cleaner did just arrive within that window and hence I removed 1 star... It would have been helpful to have them start at the time requested but it was within the range the company told me...

Buyer beware! Graceful Maids is a mess of a house cleaning…read morecompany. They trashed my brand new cooktop that was less than three months old and my new kitchen sinks that were only six months old after a full kitchen renovation. Whichever of the three ladies that cleaned my kitchen TRASHED my cooktop and double sinks by using a scrubber that left both items completely scratched. I don't even use one of those sinks. It's my drying sink. Deep scratches everywhere. I'm just glad she didn't bother to clean the the fridge doors, dishwasher and microwave. Thank god! She would have killed those too! But listen...I can't prove it. I dont have cameras. So I can just live with the damage or re-buy $1800 worth of new kitchen items. They offered me a free cleaning...hard pass! Stay out of my house! Thanks Graceful Maids...for nothing. Your employees are liars. She absolutely ruined my cook top and sink.

Scheduled first visit - they called to change the day - ok, fine. Then 11 hours before they were…read moresupposed to be here, they wanted my cc info. It was just luck that I even saw the text. I found them through Angi so even more odd! I understand when there's a big outlay of cash - just had my house painted and paid 1/2 ($5k) before start of the work - but this is not the same. I'm not sure what the situation is, but wanted to warn others in case it's some kind of scam.

Hired to clean house after moving out. Took realtor word house was clean so we didn't go back for…read moreseveral months. When we did go back, saw they did a horrible job of cleaning an empty house. They left the oven without wiping out the oven cleaner, kitchen and utility room sinks were dirty, baseboards weren't wiped off, drawers were left dirty. They were supposed to clean out all cabinets and drawers. Some of the closets were never vacuumed. Very disappointed. After complaining, they came back out and cleaned again. The sinks and oven looked lots better, but we mopped floors again and water was very dirty. They could not have mopped it again.

Loved Wicky Clean! On time, professional, and paid attention to the details for our deep clean. BJ…read moremade the scheduling process so easy and Luz left the house spotless and smelling fresh! The owner Dave even stopped by to make sure everything went smoothly. Will be scheduling regular cleanings.

The ladies showed up in masks and were quick and efficient. I have used Pop In Maids for several…read moreyears and highly recommend them. Antonia & Eva are great!!!

Nope. Called at the last minute, 30 minutes before they were to be there and couldn't show up…read more First service.

My daughter paid to have this group come do a deep clean on my house and it was. My house is not…read moreeven 2000 ft.² and they charged us $300 and my bath tub look like they I don't know it looked worse when I got home then it did when I left and I got the comment out and cleaned it. It took me like 10 minutes, but they also mopped my tile floors and laid all the rugs down on the tile so when you pick up the rugs, there's pools of water underneath the rugs. I was very disappointed in their services. I would not recommend. in the pictures the picture with the brown all around the shower bat is what it look like when I came home after they cleaned it the other picture is after I cleaned it w comet

Five stars is not enough to rate the excellent service Bella's Professional Cleaning provides. We…read morehad them come out yesterday for the first time to clean our house. We couldn't be more pleased. The team consisted of 4 ladies that worked non stop until the house was sparkling clean. Every room was cleaned from top to bottom. They even cleaned the inside of our refrigerator and oven. Wow what a great service! Becky Castillo, the owner, was very professional on the phone and followed up with us to make sure everything was to our satisfaction. I highly recommend Bella's Professional Cleaning to anyone seeking excellent cleaning and an affordable price. We will be using them for our house cleaning needs.