Really rude drop off staff for the donations line. They were not helpful, made us sort our own…read moreitems and then when I asked for a receipt he said I was holding up the line and yelled at me.

My mom and I dropped off some clothes today, 12/11 around 12:25ish. This one guy that was taking…read moredonations was rude. He didn't say hello. They helped the person ahead of me expertly. When that person drove off, they made my mom and I waited a little bit while they talked and laughed. When they got to me and my mom, they took our clothes, threw it in the boxes. Then asked if we wanted a receipt. My mom who is elderly said yeah and then he's like well you're gonna have to get out and get it in there. He was just rude. Lacked in customer service 100% with us, I don't know what the issue was. We said no that's OK and then he's like all right and just walked off ! No have a good day or thanks for the donations. Nothing. Just Rude! It would help if they gave everyone the same type of customer service.

A place where they find people furniture when they need it most. In 2025 they had their first bed…read morerace and they created beds on wheels and encourage people in the community to dress them up and it was a lot of fun to see the races with people dressed up. What a nice way to raise money and get donations for a great cause. We came to donate and get the cute TS for $25 each and they had a raffle. They pick up unwanted furniture and donate to those who need it.

**Horrible Virtual Appointment Experience with Chicago Furniture Bank**…read more I had a virtual appointment today with Chicago Furniture Bank to select furniture. My agency paid $450 for the service. Although I appreciate any help being offered to families in need, my experience today was very disappointing. After the appointment, I told them to cancel the delivery. Now I feel really bad that my agency may still have to pay a $100 cancellation fee. In my opinion, that feels very unfair. I was told I was approved for a furniture package, meaning a living room set, dining room set, beds, dressers, rugs, lamps, and household items. But what I saw during the virtual appointment and what I was actually allowed to choose from did not feel like a real furniture package at all. The lady doing the virtual appointment came late, was going extremely fast, and had a very nasty attitude. I felt rushed the entire time. There were a few items I saw that I wanted to ask about, but I was afraid to ask because of her attitude. Even my social worker looked highly disappointed, although she did not say anything. Most of what I saw on the video was the worker's feet, the floor, and her walking fast through the building. She was moving so quickly that it was hard to really see the furniture or ask questions. The way she acted during the appointment was horrible, especially knowing agencies are also present during these virtual and in-person appointments with their clients. Why would workers behave that way in front of the very agencies who are paying you to help their clients? That makes no sense and is just plain unprofessional. Most of the furniture had stains, scratches, and looked worn out. The furniture I saw was mismatched, scratched, worn out, and some items looked very beat up. I understand the furniture and merchandise are donated, but people who need help should still be treated with respect. Just because the items are donated does not mean families should be treated rudely, rushed through the process, or given items that are too damaged to use comfortably. It also did not make sense to me that there were things I could see during the virtual appointment, but I was not allowed to choose them simply because I was doing the appointment virtually. I was told during the virtual appointment that I could only get household items if I came in person. I saw pots, pans, and other household products, but she walked right past them on the video. If families are doing virtual appointments, they should still be allowed to choose basic household items, especially when they have a large household. I have a large household with mostly teenagers who are taller and bigger than me, but I was only allowed to choose one full-size or queen-size bed. I was told I could only get one queen or full-size mattress and box spring, and the rest had to be twin beds. That does not make sense for older teenagers because kids nowadays are often taller and weigh more than their parents. Families should be allowed to explain what size beds they actually need. I also saw nice chairs and just a few better-looking items, but I was not allowed to choose the nicer ones. Some of the merchandise looked so damaged and worn that I turned some items down. Since I turned some items down, I feel I should have been allowed to choose something else to replace them. Instead, I ended up picking old dressers, a scratched table, no TV stand, and not the right mattress. Honestly, my agency paid $450 for this, and I feel like I could have done better on my own by searching Craigslist, OfferUp, Facebook Marketplace, and local freebie groups. I have actually found like-new and even new living room sets, bedroom sets, and mattresses from sites like that before. A person could rent a truck for under $100 and pick up free furniture that is in way better condition. A lot of times, you can get new or like-new furniture for free or very cheap. The only problem is needing someone to pick it up and help move it. I would tell people to think carefully before using this service, especially if they are doing a virtual appointment. Compare your options first. There are free items online that may be in much better condition, and you may have more control over what you choose. The YouTube videos are misleading compared to what I experienced. Now I see why DCFS never wanted to refer me and my family here. They would rather pay thousands of dollars getting families new items than send them to a place where people are rushed, disrespected, and offered furniture that looks this worn out. All I can say is, if Chicago Furniture Bank does not change how they treat people and improve what they offer during virtual appointments, anyone who receives products from them may be very disappointed. I would discourage any agency from paying these high fees for their clients to receive terrible-looking furniture while being disrespected, mistreated, and rushed during a video appointment.

I can find more affordable stuff at the Gap Outlet then here...overpriced "used" crap from Target…read moreand Old Navy... I am apalled they claim to be a thrift store because the prices are outrageous calling themselves a THRIFT store is honestly misleading. Thrift shopping is supposed to offer affordability, especially for those who need it most. Instead, this felt like a resale boutique with thrift store branding. Charging premium prices for donated, secondhand goods is not just bad business--it's out of touch and disappointing. Save your time (and money) and dont expect to find reasonable prices

Terrible immature management. Not fit for any job in the real world. Pay their employees little…read morewhen they get everything for free, and don't do nearly enough for them. That alone prompts me to deter me and everyone I know away from this place. Everyone in the community goes here but we're gonna have to be aware of their practices moving forward.

This one is by far the one I return to time after time. From the first visit I got the feeling…read morethat the employees are content there and they work hard to keep things clean and organized. Very friendly staff, good selection of items and more. Pricing is decent for home goods and clothing. My fav location in the Chicagoland area

This location is awesome! The cleanest Goodwill I've been to; literally, from the parking lot to…read morethe fitting rooms. Very organized and great selection!

Am I into resale shops No - But this space is cool. It used to be the former Calo Theater, a…read moreSpanish Baroque Revival Theater built in 1915. When you see the theater area - you'll feel how cavernous it is. There are still see some of the architectural details left from its original form. I do like the CD selection and the couch lounge is just so inviting. Plus it's hot and humid outside this midsummer fest in Andersonville and this place has AC. Also the people watching isn't bad they really have all kinds here.

First, how many resale stores have you been to that were once a theater? This location of the Brown…read moreElephant was once the Calo theater, built in 1915 on the Spanish Baroque Revival design, and you can still see vestiges of its former glory (even if you aren't interested in looking for clothes, check out that room because you can see the most of the historic theater remains). Now, onto the store! It's huge and it's been around forever. Lots of clothes and lots of furniture too. There are also two other locations, but if you are doing the "antique crawl" along Clark, this is the one to hit.

This place is a gem! I moved to the neighborhood not long ago and entered thinking, seriously, that…read moreI wasn't going to find anything. I'm so glad I was wrong! I saw a vintage sofa and fell in love with it. Then walked around and ended up buying a couple of other things :) The sales person, Cristina, even helped me find people to carry the couch to my apartment close by, so no UHaul required. If you are looking for work clothes, something vintage for your apartment or just wanna check it out I highly recommend it. For all thirft shop lovers, this place has well kept clothes and electronics too.

Got really awesome goodies here over the years. I got an littlest pet shop toy for $2, some manga…read morealso for $2-5 and cute bags here

I had never noticed this shop in the past, so I was excited to check it out. They have shoppers…read morecheck backpacks and the like at the door, which is understandable. Overall, the space is really crowded, but that just means more treasures to unearth. I did not have a lot of time to check out much of their clothing selections, but the few pieces I looked at seemed overpriced for resale. For example, a pair of LL Bean cargo pants was $14. Though, there are apparel deals on certain tag colors, with the best of these discounts being $1 for a certain color on the day I was there. I suspect if one took the time, there are good clothing deals to be found utilizing the discounts. Their housewares and organization-type items seemed to be priced excellently. I found two great kitchen storage containers for $1 each. I'm a sucker for statement necklaces, and it seemed their costume jewelry was fairly priced as well, with many of the neat necklaces I looked at being priced at $3.

Wow -- if you're a thrifter, you need to check out this location on Grand. The inventory has been…read moreimpressive, the staff is friendly, and the entire store is clean, organized, and genuinely inviting! I keep coming back because every visit has been lovely. The location is newer so i hope the standards stay the same. Each time I've gone in for something specific, and I've actually walked out with exactly what I needed. On my last trip, I was hunting for oversized picture frames and ended up finding three in great condition, all priced fairly. This place has not disappointed.

This is the cleanest and nicest Goodwill I've ever been in. It's organized and very clean. It has…read moreclean bathrooms. It even smelled good. It almost felt like a regular store and not a thrift store. As far as merch, there are a lot of decent brands, but they're mixed in with a lot of cheap labels and they're sold similarly. SHEIN is a dirt cheap label and should be marked as such for thrifting. Not listed similarly to better brands. I'd return though. I found a skirt that I liked for only $4. I'm a lot pickier than a lot of thrifters and I still found something to buy