Andrea Byrd-Doak, PA-C is one of the most amazing healthcare providers at this office! She always…read moregoes the extra mile for her patients, listens to them and is always there to answer questions. She is one of those providers that will call to check on her patients. We Love Her!!

The ower Ms.Lizz is a very nice person who is very caring who really cares about her residents the…read morefacility is clean and very nice the residence seem to be very happy there. The food is great. We treat the residence like family because they are a part of our family.

This location is the worst I'be seen. The manager constantly yelled at my brother and was…read morecontinuously rude to me. His personal belongings went missing. When I called for a status update, she replied he's not here. When I asked where he went, she hung up on me. The manager is shockingly unprofessional. If possible, I highly recommend not placing your loved one here.

Impeccable staff- immediate warm welcome, apparent knowledge regarding front desk and communication…read morebetween insurance and doctors. Doctor Michelle is kind, well educated, and very good at her job. I highly recommend seeking treatment at this office.

This rating is based on the service that Stacy, the nurse that took care of my Mom the night of…read moreher, supposed to be a day surgery, overnight stay. She was the BEST! She was all about caring! This hospital could use a lot more of nurses like her. She never got frustrated and treated us like family!

My mother moved into the then brand new Brandon Wilde. She loved her apartment and found a "best…read morefriend" she was with daily and that all made me very happy that she was so happy there. The place was beautiful and I thought she would have the life care they promised so it was a win for her and me until the truth came out. I did find it annoying that when a light bulb blew it would be replaced with a lower wattage bulb giving less light so I would replace the replacement with a higher wattage bulb and wondered if the electric bill was more than they expected hence the lower wattage. But that was a minor correctable problem. Things hit the old fan when my mother must have had a mini stroke leaving her confused and she was not allowed to go back to her apartment. So OK, that happens but instead of moving her to the next step of supervised care she was moved to nursing where she was miserable and afraid of her room mate. I expressed that but she still remained in the same room. They told me she wasn't eating and I wondered how hard they were trying to feed her. I was told that the middle or supervised living unit was full then learned that they were taking people from outside of Brandon Wilde for the extra income. So much for buying in for life care. At the time I had my hands full with a life partner that said they wanted to go back to Connecticut otherwise I would have sought legal advice to address the broken promise of three levels of care promised at Brandon Wilde. I pulled my mother out of there and she lived with us for a while in SC until the move. My mom had been in diapers at Brandon Wilde supposedly because she said she was constipated and they were giving her a laxative but with us I was able to get her to eat and no more diapers and she was using the bathroom normally. We all went back to CT where my mother lived with us happily and soon recovered to a degree where she was quite functional but not able to live alone or independently. A few years later when she must have had another mini stroke and then she needed nursing because her brain told her she could no longer walk. All in all it was a heartbreaking time because my mom loved her apartment and cried when she couldn't return to it and she was so miserable in nursing. I don't know if things have changed there but I would make it a point to get an iron clad guarantee that a full three levels of care will be offered so nobody ever has to go from independent living to nursing when there is no need for that drastic a move. I would also say to checkout the intermediate level of care as my recollection recalls that I was never given a full tour and it seemed minimal to me especially when I asked and was told that mom could only have one piece of small furniture she had in her apartment. Not seeing it all was my mistake but my impression was that it wasn't that different than the nursing section. The place was beautiful, new and had enough to enjoy but perhaps not that well organized back then so I'm just saying to use due diligence, ask questions and tour the other areas where your loved one could end up. Obviously this is just one review of my experience from around 1991 so take it as that. Just be sure you know what you will be getting now and when a loved one can no longer be safe without supervision.

I worked here for less than a year in (2019) HS after volunteering with their nurses. I would never…read moreput my parents here. Some of my favorite residents were put in situations I wouldn't force upon my own family. I have nothing against the nurses, they were stellar, especially Ms. Tonya. (if she's even still there). It had gotten progressively worse after the virus hit and quarantined residents would roam, touching surfaces, and cough on my coworkers and I. At the time new management had not done much for the safety of the residents or the workers (exceeding only to-go or delivery orders for foodservice (my dpt.) and hand sanitizer in the kitchen). Hopefully they have recently met the standard for the safety of their employees as well as the residents I had grown to love.

I almost don't want to let the cat out of the bag on this one. If everyone knows how great my…read moredoctor is, I'll never get an appointment! Seriously though, Dr. Wolff is amazing. He's an extremely knowledgeable rheumatologist and is very personable. He was a surgeon in the Army and has his own battle with medical issues. Yet, he comes into work with a smile and truly cares about his patients. Dr Wolff will sit and actually listen to hear what you have to say without making you feel rushed. 10 out of 10 would recommend. Elizabeth Keen is the nutritionalist at the clinic, and she is great as well. She's very sweet, knows what she's talking about, and wants to help in any way she can. She works out of the downtown office and the wheeler office as well. I've been very pleased with my care here and can not say enough good things.

As a nurse I've never seen a facility run so inefficiently. If your goal is patient care and…read moresatisfaction you really need to focus on the quality of the individuals hired to include medical oncologists. I've listened to scheduling people say they don't answer the phone when the clinic opens at 0830, they don't answer their phone until close to 0900-0930. The same individuals also openly admitted to no longer answering phones close to closing time =30-45 minutes prior to closing. This seems to be the pervasive attitude at this facility- I had a nurse "resolve " numerous patient message requests without ever speaking to me personally. When I threatened to speak to a patient advocate suddenly she was able to call me personally and communicate with me about my concerns. Which very easily could have been communicated in the patient portal. I saved the best for last: then you have the oncologist who is supposed to be the one that cares the most, right? Far from it. This oncologist is happy to let you wait for an unknown amount of time to have a surgeon or anyone but her reorder scans to check the status of said cancer even though she is medically managing said cancer. She doesn't care that I have no surgeon assigned to order said scans and no surgeon in the foreseeable future as my surgeon retired. She is happy to inflict unnecessary mental anguish, stress and anxiety on a cancer patient who has been anxiously awaiting the 6 month scans to determine the status of cancer. Her excuse is the surgeon knows the strength of the MRI and imaging machines he wants. BS my primary care has ordered almost every set of scans up to this point. So why won't my primary order these follow-up scans? Oh, because he referred me to the medical oncologist (the one listed above who refuses to order them and has been asked numerous times) to manage it. Who is being lazy and passing the buck onto another specialist. Well maybe medical oncologists don't order scans only surgeons do? Nope- there are multiple well known practices in Augusta that the Medical Oncologist orders the follow-up scans. Actually recently met with my new Medical Oncologists office and guess what one of the many things they will be ordering for me: follow-up scans to determine the status of cancer they will be medically managing. Refer to above comment before about the medical oncologist at this practice = she is being lazy and passing the buck. Honestly, there needs to be a special place in hell for individuals such as MDs or others that are given this "authority" and masquerading around in caring professions doing the exact opposite of that = not caring! This isn't a practice that genuinely cares about humanity and individual lives!!! I'm sorry I wasted so much of my time here. I am seeking care elsewhere with providers that might actually care about their patients not just about the profit that comes from our being unwell!!! You couldn't pay me to bring my worst enemy to this organization!! In short if you hope to be cared for by the individuals at this facility, especially specific medical oncologists - RUN don't walk from this place. They only care about the revenue that your sickness brings to their practice. But hey your revenue ensures said medical oncologist gets to drive a pretty sweet ride that she parks very close to the handicap parking in patient parking spots. So if you struggle to walk you may have to park farther away because the medical oncologist took the one closest to the door when she arrived before the clinic opened....

I absolutely love Cory , Jennifer and the other PA's , and especially Dr. Downey . My first visit…read morealmost 3 years ago , I was in so much pain , I had 3 surgeries already and I ended up with a reverse shoulder replacement , the pain I was having was the worst , but now thanks to the people in the back , I can work , style my own hair and cook for my family , I'm still recovering but with out so much pain , thanks you guys

I love Dr. Downey. He's the absolute best and he really listens and is concerned. But the front…read moreoffice staff are horrible. They treat you like you're beneath them. If it wasn't for patients, you wouldn't be needed. Do better.

Dr. Blakeney is one of the best physicians I have ever seen. She cares about her patience and is…read morevery thorough. She has moved to a new location and I truly miss her but wish her well. She is definitely missed.

Dr. Blakeney is a great physician so far!!! She is easy to talk to and explain my health concerns…read morewith. I am able to discuss my medical history with her without judgment or making me feel uncomfortable. She is thorough in her examination and has great recommendations on how I can improve my overall health. On my first visit, she found some things that have been going awry in my health and quickly rectified the situation. Her staff is very professional and accommodating to me while I'm in their care. The office is very modern and beautiful as well. The wait time to see Dr. Blakeney is never long and I'm always out within 30 minutes. Within a year I should be in tip top shape as far as my health is concerned while in her care. I'm so glad that I found a doctor who cares about my well being and respects me as a human being. I feel so much better daily since I have been following her advice and recommendations. She has a patient for life with me!!!!

I enjoy my Doctor Audrey Henderson. She cares and encourages me to stay healthy when I am not…read morededicated to do it for myself. I appreciate her guidance in taking care of me. I think she is a God sent. This is her God giving gift. I enjoy her staff as well very kind and well matter. Thank you Dr. Henderson and her staff.

Unprofessional doctor and staff! Do not go here she is uneducated and do not care for her patients.read more