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    Helping Hands Philly

    3.4 (139 reviews)
    Closed 6:00 am - 10:00 pm

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    I booked them as an add-on from the uhual site when I booked my truck, as I was moving from one apartment to another both in philly, 10 mins apart. First off HelpingHandsPhilly (HHP), says to allow a 3hour window for their movers to show up, unless you pay an extra fee for them to be there on time. I didnt pay the fee and the 2 movers I booked only showed up about 15 minutes after my time. I was totally fine with that (but imagine waiting around for 2.5 hrs for your movers to show). Anyway, the guys were decent enough. At one point, one of them left to go to the store to get waters without mentioning it to me, I had waters for them if he asked. It was super early in the move so I hadnt offered the waters to them yet. They did move pretty swiftly besides that and were polite. My biggest gripe is the dents/scrapes at my destination location. Apparently they have it in their contract that if everything isnt completely wrapped up, then they will not be held liable for any damage to walls or the items being moved. So HHP didnt offer any discount or compensation for the damage they caused in the pictures (not even a discount if I use them again, which I wont). The rep on the phone basically told me that I shouldve had my stuff wrapped up and since I didnt, the damage wasnt their problem. Great customer service. So did my stuff get moved? Yes. Am I happy with the damage to the buildings hallway/staircase walls that I will have to pay my landlord to fix? Definitely not. Buyer beware, read the fine print.

    Emme C.

    DO NOT USE THIS COMPANY Helping Hands Movers has been the worst moving experience I have ever had. Our previous move from across the country was better than this. Daryl (the owner) was only professional when making the appointment and when requesting payment. I scheduled for a simple local move from the 4th floor in my building to the 2nd floor. The reason we wanted help moving was because our furniture is large and we needed additional assistance. 1. When first making the appointment, I scheduled it for a Friday. But due to some changes, I had to reschedule to a Saturday. This was done with no problem. It wasn't until I received a phone call from Helping Hands about a deposit and then they notified me they don't do moves on Saturdays. (This should have been stated to me when I first made the reschedule) 2. When the day of the move came, only one mover came when we had scheduled for two movers during a 2 hour time. After numerous phone calls with various people, they had two more movers arrive outside of the 3 hour waiting period time. (We were scheduled to move at 11 and they didn't arrive until after 2. 3. The movers arrived and appeared under the influence of some type of substance. They also broke the fire extinguisher holder in my building. When contacted about this, Daryl said it was not within my contract for the moving company to pay for this damage since my contract didn't protect damages. My stuff wasn't damaged, but my building's fire extinguisher was, and they didn't have the decency to cover that. (We will have to pay for it ourselves) *See picture of the damage* 4. The lack of professionalism is absolutely outrageous. I don't understand how they have so many good reviews on here. I did my research and I thought this was going to be a great company, I am incredibly disappointed. I will not be recommending them or using this company again.

    WOMAN BELONGINGS "HELPING HANDS MOVING" TRIED STEALING.

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    1 year ago

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    6 months ago

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    1 year ago

    They were right right on time, fast, and very efficient. Excellent job, very kind and helpful.

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    6 years ago

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    Darryl B.

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    11 years ago

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    Review Highlights - Helping Hands Philly

    Darryl was very professional from our initial phone conversation, providing detailed information and taking the time to answer all of my questions about my upcoming move.

    Mentioned in 54 reviews

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    Online payment system doesn't always work. Rates increased incrementally by about $55 since 2023.read more

    Bait & Switch, deceptive practices…read more I went into the office at 510 S Henderson Rd., King of Prussia to inquire about a drive up storage unit. Tiara Roberts-Howard said those were at the other location at 318 S Henderson Rd, King of Prussia but she'd do the paperwork for me then send me there. She stated the rental fee would be $133 per month with tax. I said ok but I'd barely afford that because I'm on disability. Looking at the contract I told her I couldn't see it clearly because I have cataracts & asked if there was anything to change and I'd assume they take the rent automatically. She said yes but no changes. She said she'd email the contract and I told her again I can't see that on my phone either. Cataracts cause double vision when I'm reading. She then pressed me to write her a positive review. She even tried to get me to do it right then. After 3 months my rent increased $80 without notice. She claimed to have sent registered mail but none was sent and no signature was returned. Two very specific times during our conversation she should have told me about this increase. I would not have stayed if I had been told of this giant increase coming. I had had to hire movers to get my property into the unit. I spoke to her after the took so much more from my account & she denied her deceit and hung up on me. I then spoke to Joe Stringer. He accused me of knowing about this increase but I told him she never said it even when I explained my financial limitations and inability to read the fine print and said he would speak to the owner stating several times "I care". He was to call me the next day. That was 16 days ago. No call. Beware of these bait and switch practices. They take advantage.

    Helping Hands Philly - movers - Updated May 2026

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