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    Helping others Prosper Miami

    5.0 (1 review)
    Open Open 24 hours

    Services - Helping others Prosper Miami

    Food banks

    Homeless shelters

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    4 years ago

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    Covenant House Florida

    Covenant House Florida

    (6 reviews)

    The staff is ignorant and lazy. They do not offer some of the basics necessary for them to even run…read moreas a shelter for these children. Talk about the blind leading the blind. Sometime it's not the thought that counts - actions speak louder than words. Why offer a service that is entirely insufficient to those in need unless it is one of those profitable "Non Profits". It is on prime real estate next to the Ritz Carlton but staffed with low quality employees. They can't even get their paperwork correct yet act like everyone who contacts them is in the wrong. They are too lazy to look at the residents files. They allow the kids to do many things they shouldn't and then prevent them from doing the things they should - place is bass ackwards. I'm glad they offer this service to people in the community but c'mon folks - really - you gotta do better than that.

    I volunteered for Covenant House for six months in the jobs preparation section. I write this…read morereview after two years of reflection about my experience. Let me start by saying their Mission is noble. They take kids off the street -- some of the most abused, victimized, vulnerable and difficult youth -- and give them a place to clean up, a short or longer term place to stay, and recognizing the need to provide some level of the psychiatric, drug abuse, job-skills, life skills help and educational opportunity in a safe "sanctuary", they try to provide these services. These services are both laudable and necessary and an organization like this needs all the help they can get. They are, however, piecemeal and uncoordinated, in my view. I'm not a child psychologist nor a social worker, but I am a professional management expert with 40 years of experience and training. And based on my observations as a volunteer, the management at Covenant House is extremely weak. And when management is very weak, even noble goals will not get accomplished. And the way the institution evaluates its own performance, the indicators it uses and provides to donors, don't seem to correspond to the stated goals. I would urge a re-examination of how to evaluate such an institution's performance. Although much of the staff is well-intentioned, many of the professionals are only beginning their careers. I think some of the unkind comments I've seen are unjustified. I think the weaknesses come from inexperience and poor supervision and training, and not from poor attitudes, although there is some of that, too. As a result, one of the previous observation above, to my mind, is justified: Youth are sometimes punished for doing things they should be allowed to do and are let slide on things they should not. I was told by one of the counselors that the skills teaching only starts to stick after the fifth in-and-out rotation of the youth. While it might raise intake numbers, if judged another way, it would look like inefficiency. Further, they work at bare bones resource levels and it shows. They need help and trained volunteers could make a great contribution. But this does not seem to be the view of the management. In full disclosure, my volunteer experience was not a positive one. The volunteers are given minimal training and seem to be oriented to keep their expectations low, which can hardly be good for the youth being trained. About four months into my tenure, and with none of the professionals to be found, I had a disturbing encounter with one of the youth, who taunted me and gathered a crowd of youth around him to enjoy it. I was caught off-guard and definitely upset. One of the teachers I immediately mentioned the episode to, said that the kids were allowed to get away with too much and I should report it to the supervisors. I was expecting to be told why these things happen, what the particular situation with the youth in question was, and what to do the next time. Instead, I was told (like they do with the kids) to go home, take the summer off, and think about it, then, decide if I wanted to come back. This is not how to incentivize volunteers nor how to build capacity. And of course, I didn't go back. So, the message is, if it's between the youth or you, THEIR sanctuary requires they can bully or do what they like to the volunteers. And to the volunteers, you don't need to be supported or informed, you just need to accept it is somehow your fault. And keep your expectations low. They very much need volunteers and good staff. But until management changes are made and demonstrated, I would not recommend volunteering or supporting Covenant House.

    Helping others Prosper Miami - foodbanks - Updated September 2026

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