I've never been to a medical office and billed after my visit and after I had already paid the…read moreco-pay at the office. Apparently, corporate greed runs this company. There are not content with what my insurance paid, so they took my co-pay, my insurance payment, and billed me the difference.

Run from this Center in Albuquerque, New Mexico, as others have done. The Center refused a…read morereferral for prostate cancer care from my Primary Care Physician. The previous referred physician used years-old diagnostic scans (65% reliability) rather than the newer PSMA-PET scan (94% reliability). The Center had no interest in the desire for a better diagnostic scan, saying I had to return to the previous referred physician who wouldn't order one. The Center wouldn't even provide a second opinion. Worse, the Center's representative was impolite and argumentative. I'm now working with my Primary Care Physician to find the best care, locally if possible. New Mexico, sadly, has a reputation for inadequate, substandard medical care for those with significant health challenges. I may have to seek better care out-of-state as others have done.

This Presbyterian facility seems to be a secret. Most of the doctors are good, some very good, and…read moremost of them are trained at MD Anderson. They sponsor cancer support groups. They have a full range of chaplains, social workers, counselors, and financial advisors to help you find the best options. They listen and try to help. Pres is pushing Downtown and Rust on the West side, but you have many of the same doctors here. Your family is welcome to be with you at a doctor's visit. Adequate parking doesn't hurt either. The waiting room is small and pleasant. It's clean. They have their puzzle table. I had trouble with a PCP, and my oncologist got on the phone. The PCP wasn't happy, so my oncologist got hold of PHS, and I got a new PCP that I really like. This is so much better than the hassle driving and parking @ Downtown Pres, and beats the long drive to the West side, Rust Medical Center. It's right by the I-40-Wyoming exit.

I had a great experience interacting and getting care with the staff at UNM care for a few…read moreoutpatient operations/procedures this year. It is to note that even though the center is called Cancer Center, there are other non-oncology related specialists who work here as well (so if you got referred to some specialists at this place like I did, don't think it's all about cancer. Some specialists do work specialized in cancer as well as other things). I had 2 different outpatient operations with 2 different specialists (one in ENT and another in Interventional Radiology) at the UNM Cancer Center this year. My experiences in general were positive. The staff (doctor specialist and specialist nurse) really knew what they were doing and took the time to answer any questions/concerns that I had prior to and post my procedures. Both (unrelated procedures) went smoothly and not only they had the pre-procedure meetings with me, they also had post-procedure meetings to make sure everything was going as smoothly as planned. The only thing that I had was...even though the procedures were operated at the main UNM hospital, my appointments related to staff with the cancer cencer did not show up in my UNM patient portal (I guess their systems don't interconnect on patient-facing side), so it was a little annoying to have to keep track of my own appointments in my own calendars vs going to see everything I had scheduled with UNM on that patient portal thing (same thing with UNM dental appointment/physical therapy/rehabilitation appt...they don't show up in patient portal either!!). But overall, my procedures went well. The operations and details to make sure the aftermath of the operation looked as unnoticeable to laymen's eyes were impeccable. I applauded the staff here for spending and dedicating their time serving in NM where it seemed to fail to attract many quality medical professionals.

Dr. Brown-Glaberman is outstanding, very thorough and comprehensive visit. Check in reception not…read moreso great.

I love this place! Dr. Wisner, my oncology team, and the staff are all wonderful people with my…read morebest interest in mind. I am grateful to be a part of their program.

dealing with cancer is scary enough, but to then deal with a doctor with poor bedside manner, acts…read morerushed and dismissive, and doesn't take the time to answer your questions makes the experience 10x worse. There's no use in having a double board certified doctor if they have terrible bedside manner and can't even explain your situation to you in a kind and compassionate way. My family and I had a number of questions for Dr. Finklestein to understand the situation and treatment approach, but she acted as if we were wasting her time. We didn't get all our questions answered and I left feeling more lost and scared. It was an extremely frustrating experience and she could barely acknowledge my support system that came with me to ask questions, get all the info, and help us plan for the future. Cancer is a sensitive speciality, work in research if you don't have the demeanor for patient interaction. 2 stars because the staff is kind and good nurses.

I guess I'll make this a short review. I have come here twice. Once in '09 for an MRI and today for…read morean X-ray. Both times were quick. Staff is friendly. Today I was in and out within 20 minutes! The facility is super clean as well. Choose the west parking lot. It's close to an elevator inside if need be.

Appointment was delayed. Services limited. Providers across board gruff. If you can choose go…read moresomewhere else. We had great experience at MD Anderson. Don't mess around with your health.

Dr McKean is a Colorectal Surgeon. She's very hard to get into but well worth the wait. Wonderful…read morestaff that makes you feel completely comfortable, especially considering her specialty. She is small in stature but don't let that fool you, she knows her stuff. I just can't say enough about the care I have received and continue to receive through her office.

First off, it took about a year to get in, well worth the wait. I encountered 5 individuals at my…read morevisit from the Receptionist, Assistant, Student, Doctor and Checkout Nurse and all were Wonderful. This Doctor is Special, she listens, she's very careful to not cause undo pain. She deals Specifically with individuals with Crohn's Disease. I explained I needed to get back into GI and the wait was long, she assured me she would try to work that out, would check on a new Prep I wanted to take and just was so thoughtful and kind considering what we were dealing with. I couldn't say enough about how thankful I was for this. The appointment took about an hour and half total, not bad for UNM.

I have never experienced a more unprofessional medical practice in my life (I'm 74) than with Andy…read moreGrollman and his urology team at Lovelace. Andy (I won't call him Doctor...more on that below) may be a technically proficient surgeon but he is a terrible human being, lacking in empathy and human compassion, and cowardly to boot. He doesn't care anything for his patients on a human level, and he won't lift one finger to help you once surgery is finished. PLEASE read the reviews online before deciding to have him perform any procedure on you or your loved one. My story: I was referred to Lovelace urology for an issue and was assigned to Andy. Everything seemed to go well, up through having the needed surgery. But that's where it ended. Once I was out of the hospital, it was like Andy and his crew had abandoned me on the curb. There was considerable post-op pain, for which I was prescribed Percocet, enough for four days. When I tried to stop the pain med, the pain went up to a 10. I have never in my life experienced pain like that. The Percocet (which I have never taken except post-surgery) did relieve the pain. But on the fourth day it ran out. I was panicked, as was my wife who witnessed my begging and literally crying for some way to relieve the pain. She started calling Lovelace that next morning at 8 am, trying to get a message to Andy that I needed a little more pain med. We didn't hear back. My wife started calling hourly. It took four and a half hours to get a call back from someone on Andy's team, which may not seem like much, but believe me that when you are in such pain, it can seem like days. Andy's team member was condescending, criticizing me for taking all the Percocet already, even though I took it in the time it was prescribed for. She assured me that Andy would not prescribe any more. Neither would he talk to me. She suggested that I take Advil or go to the ER. I protested. She said she would have a triage nurse call me. No one ever called. Andy didn't care about my pain. He didn't care about my recovery. Otherwise, it would be standard to have someone from urology call a few days after surgery to check up on the patient. Instead: crickets. He insulates himself behind a wall of assistants and techs who are instructed never to let a lowly patient talk to him. And that culture of not caring permeates the team, trickling down from him. A wise man once told me, "If the person at the top is a dummy, eventually everyone in the organization will be a dummy". And seems to be true at Lovelace urology. Among other things, Andy is a "dummy"! Fast forward to the two-week post-op visit. My wife and I did meet with Andy. He went through his script of how the surgery went and what would happen from here. I then told him I wanted to talk to him frankly about my experience in recovering during the last two weeks. As I asked him why he won't return calls, why even his team won't return calls, why he would let me suffer in such pain (which I described in detail), he tried to talk over me, giving excuses or talking about "policy". When that didn't work and I continued to ask reasonable questions, his demeanor changed and he literally ran...RAN... out of the room, telling me I had to talk to his manager. The image I had was of a scared little boy running home yelling "I want my Mommy!" What a COWARD! He not only won't talk to a patient as an adult and a human being, recognizing the person (as opposed to the body to be operated on) he is dealing with, he is terrified of adult communication! That's why I refuse to honor him with the title of Doctor. A real doctor needs to treat the whole patient, understand their needs, and be ready to address those needs. As the head of the team, he needs to train, and require, members of the team to live up to those standards. Andy does none of that. He seems interested only in doing surgery so he can make money. Andy Grollman is what would happen if a robot wanted to be a doctor and then turned into a real boy! Why does Lovelace still employ him? 2

The trays in the bathrooms where you put your urine samples are very dirty with the stains from…read moreprevious patients. They want you to put your urine sample along side other people's urine samples, which is unsafe and unsanitary as well. When i complained, the office manager said that she would not change the way they do things, even if the state health department told them to do so, because as she said, "nothing bad has happened before."

I've been having my mammograms done here for many years. This month I visited twice, once for…read moremammogram and the other a bone density test. I've never had a bad experience. The techs and front desk are always professional and friendly. Waiting area is clean. Techs are caring and explain everything that they will be doing.

My surgery for breast cancer at Lovelace Hospital conducted by Dr Ridgeway was surrounded by Fraud,…read moreWaste. Abuse ad discrimination. I was diagnosed with a small breast cancer and I sought what I thought was the best doctor for this type of cancer and the best hospital for it. Dr. Ridgeway turned out to be the worst. He never asked me how I felt after the surgery I never even spoke to him until his office called me for a telephone discussion 5 months later. His discussion was about how quiet the office and building was due to furloughs of personnel. He talked about what would happen when patients returned and there would be a lack of personnel to assist in treatment. He never asked me how my surgery went, or how I was feeling. He never spoke to me prior to the surgery of what h e was going to do or what I could expect, nothing! He finally reminded himself that he needed to schedule a mammogram and followup He scheduled the mammogram for November 2020 and a review for December 2020. I had my surgery in Jan 2020. I asked him what he did to me since I could not fit into a Bra,all he did was laugh for 3-4 minutes and never answered me. In August 2020 I received a call from his office informing me that Dr. Ridgeway scheduled me for a mammogram to be conducted in 2 days. After the mammogram I asked the radiologist if he noticed any reconstruction and he responded NO. Dr. Ridgeway he removed half of my breast and the good one he spread the tissue until the flatness matched the one he removed tissue from. He has no reason to touch the good breast. The radiologist placed a picture of 2 fried eggs sunny side up and told me this is what my breast now look like. I will need reconstruction of my breast. I asked the Dr Ridgeway why did he do this he remarked why should I be upset with his action. To make this story short Dr. Ridgeway charged my insurance $82,000 for unnecessary mutilation and scarring of my left breast and a sloppy surgery to my right breast. I don't understand why he is still at Lovelace, or any where else. This Doctor is half blind. This whole situation if so bad that even another doctor advised me not to return to that clinic for anything.

I had a calm and comforting experience with the Women's Specialists of New Mexico Clinic. The…read moreprovider I visited with is Heather Vietch. I felt she listened and addressed my concerns with professionalism and compassion. I was so pleased with my care today, that I am returning to see a general physician here as well. The offices, waiting room and facilities are clean and well kept. I recommend this clinic to anyone seeking great women's health in the Albuquerque area.

It took me three months of excruciating pain before I could get in to see a doctor. Then I go in…read morethe nurse was really nice asked a bunch of questions. When I actually got to see the doctor I was met with distain and no compassion didn't want to figure out what was wrong. Just wanted to refer me to other people so I went and started again going online trying to figure out my own symptoms. Based on my lab work that was done that the doctor had access to, so I have some type of infection could have prescribed me something based on that ordered some test. I was looked at now just oh well you have a small fibroid and nothing is gonna help your pain. We can maybe try this and maybe try that maybe try this but didn't wanna actually figure it out. Just wanted to refer me somewhere else so hopefully the excruciating pain she put me through for the test actually get run so I can get the results and hopefully get a doctor that will actually try and figure out what's wrong and help instead of criticizing and treat me like I didn't matter