I've lived in the Manchester area for ~ 6 years now and have used Pro Plumbing before, with varying…read moreresults. However, this last time I fear is my last. We had a clog that was impacting our bath, dishwasher and kitchen sink. We called them in seeing if they could possibly unclog. They were unable. I'll be honest in I'm unsure if this is due to them or the previous people who I suspect also did incorrect work. Instead of admitting this, they continued going forward with different actions. They couldn't fix the drain and so put a ton of silicone down it (and all over the base of the tub without cleaning up) and said "I can't tell you it won't leak" Which is, obviously, upsetting and means that the tub is still unusable. The next plumber assured us it is definitely leaking under the tub now. They then tried quoting us $3,000 to fix it. We denied this and went with a different plumber, who unclogged the line in less than 30 minutes for $250. So now we have a functional kitchen sink and dishwasher, but an unusable tub due to the pro plumbing plus service. The new plumber also quoted less than a $1000 to fix the now messed up tub. To note: They didn't charge us anything. We usually get a visit fee of "we looked at it" so I'm unsure if they knew they had messed it up or what.

I wanted to install a utility sink in my garage, so got some quotes from some of the local…read moreplumbers. Chris from Pro Plumbing gave me a good price and we bought the sink, called the shop and got the work scheduled. Chris came out the next day and got everything hooked up, and with no leaks too. Highly recommend Pro Plumbing, and Chris too.

Very friendly and professional service. Was pleased with their charges also. Their fees were fair…read moreand reasonable. I hope I don't need a plumber again for a long time, but if I do I will definitely call them again. I highly recommend if you need a plumber in the Franklin County area.

Wayne has done work for me on multiple occasions. He is an excellent honest plumber and a wonderful…read moreman. Due to the nature of my problem he squeezed me into his busy schedule. After he was done this past time he told me I'd have to replace my sewer line in the future. It wasn't for him to get additional work, it was a warning so I was prepared for the inevitable. When I thought I needed to replace the kitchen faucet he saved me money after telling me he could rebuild the existing one and it works like new. I can't thank Wayne enough for his quality work, fast response and most of all his honesty. He is so a nice man and his prices are extremely fair. From the moment he walked in my door for the first time it was very clear his first and main priority is the customer and fixing the problem. I'm a repeat customer and Wayne is the only plumber I will ever use. Thank you for everything Wayne. I appreciate everything you have done for me. Joe Mintz

I was having a septic line issue that came out the following morning on time and took care of my…read moreproblem. Very professional Reliable great service thank you guys.

Today is December 14th, 2025. On December 1st, Roscoe Brown came out and replaced a part on our…read moreHVAC that was broken to fix our furnace. Our furnace stopped working yesterday. Today is the coldest day of the year. Despite saying that they are open 24/7 for emergencies, I have been trying to get in touch with them since 8AM. Here is what has happened: 1. The Tullahoma number hangs up on you as soon as it gets through the "Your call might be recorded" message. 2. The main number for the Murfreesboro office doesn't have anyone answering the phone 3. The online chat to get in touch with someone has no agents manning it and all of the chats end with no response 4. Their physical office, despite saying they are open 7:30AM to 4:30PM on Sundays, is closed and locked and no one is there. Do not depend on Roscoe Brown because their "repairs" last barely two week and then they will NOT respond to you in an emergency. Use literally ANYONE else.

I'm stuck between a rock and a hard place. My unit was serviced because it wasn't cooling properly…read more Tech came out and put in 3 pounds of Freon because it was low. Total cost $372. Suggested I have a test done where dye is injected to see where the leak was. Cost $150... suggested to wait a while for the dye to circulate. About 30 days later I contacted them stating that the unit was continuously running and not shutting off. Tech came out and diagnosed the evaporator coil was bad but under warranty. The cost of labor is $1.050 to replace a part under warranty. How does this make sense. Help me understand this.

5 Stars for sure! Called AirMax late on a Saturday and he arrived 20 minutes later. He walked…read morethrough the problem and tested everything. He got us up and running within an hour. Dale even had the parts on hand to fix the problem. I will definitely call on him and Garrett again. Thanks for such great service!

My HVAC system died. Air Max came out and really talked to me about I wanted and what they felt was…read morebest. With my work schedule, they came out and installed the new unit on a Saturday. They also found my upstairs office was not up to building codes. They will come back, to fit my work schedule, to add more insulation and add more airflow for all my computers.

REAGAN!! 10/10 give…read morethat man a raise! FANTASTIC customer service!! Didn't have time for my HVAC shenanigans, but made time! appreciate it so much! -Wiseman Road.

My AC had not been working for two days, the weekend, of course. I left a message Sunday nigh with…read moretheiranswering service and they returned my call early Monday morning. I live in Winchester and Austin came out to look at my unit. He is not only talented in his field, but is also kind and doesn't bother me asking him questions. He.came in a very timely manner and is also coming back to check on it again. The Freon is leaking and he wants to specifically find where it is. I would highly recommend Palmer's for your air-conditioning needs!

Hired Peter is take over for a contractor that lacked in quality and professionalism and got the…read moresame thing from Tri-South. None of the contracted work was completed, yet he's expecting me to pay full price for work that was shoddy, not done up to code, poor craftsmanship and never inspected by Peter, the general contractor with the license to perform services. Did not get a permit as required by Hamilton County. Came out to the job site once after the work started and only because I insisted due to the poor tile installation where his idea of quality control was me sending him a video of all the tiles taped in blue where they were uneven, had joint variances outside the allotment as indicated by the tile install compliance specs, and even though they used spacers none of the spacing was consistent. That was 95% of the tiles - see pictures attached. His crew backed out of the job after I complained about the poor tile install and about the hardwood floors finishing being blotchy and having t-bar marks all over the floor. He sent the hardwoods guys out to fix the t-bar marks and he only made it worse with his sanding and then expressed that mixing the top coat with amberizing makes it very hard to apply evenly and he really needs to sand the whole 1st level and redo all the slopes to make it even, after the fact, even though as "the expert" that was the application his chose. The sheen doesn't match at all (matte) compared to the original hardwoods (gloss to semi-gloss) as he never did samples so I could approve the sheen first. See attached photos. Peter decided to quit the job as he said their work would never live up to my expectations so it was better to part ways. Great customer service! Peter won't provide me with an itemized invoice for the work he claims was complete even though I asked many many times. He sent me an invoice for all the credits back for the things he didn't get to, even claiming the pantry was done when the door hadn't even been ordered and none of the shelving installed. To top it off, his crew left hot wires hanging in the attic, switches dangling (knowing I have young kids), exposed breaker panel boxes, drywall half finished (no attention to detail on sanding or properly finishing nail holes), open sewer plumbing pipes, and etc.. Horrible experience where I feel like he just took my money and left me high and dry because I challenged the poor quality of work. What's the point of hiring a GC if they don't even oversee and inspect their crews work for quality assurance and customer satisfaction?!? I've asked him to partially refund the payment made for all the incomplete and poor quality work and he went silent...so needless to say I had no other choice but to hire an inspector who specializes in litigation and file a civil suit to recoup my money, costing me more unnecessary expenses. Definitely would not recommend hiring!

Pete and his crew are great! Honest, careful, and quick. I'll be using TribSouth again in the…read morefuture when I'm ready to take on another major home project.