While visiting my mother, I noticed her big toe and how horrible it looked. She explained to me…read morethat she just went to the podiatrist "Justin Raatz" at East village. Unfortunately, He was in a hurry and made a few mistakes. Since her toe ended up bleeding all over, he just wrapped it up and told her all is good. She told me that she was in tears when it was over because of the pain. WTF? I was in shock. How could a podiatrist do such a terrible job? My mom has a heart condition and is on blood thinners. Cutting a toe so badly to make it bleed is not a good thing. So for anyone considering this doctor in the future...beware.

The doctor saw me on short notice for a fracture, x-rayed the fracture, which turned out to be two…read morebroken bones, and sent me home in a splint. It healed well. I would have loved to have physical therapy to avoid stiffness that could lead to more issues, but when I called and asked about it, they were happy to see me. I had trouble getting my records because of a lack of response, but I eventually reached them. They said to stop by anytime to pick them up. I was happy to see this independent doctor. He was polite and knowledgeable.

Went in to the office and had two ingrown nails removed. The Dr explained the procedure. The staff…read moreand doctor were very nice and accommodating.

UPDATE: So 1 day after leaving the below review CVP contacted my husband to sign a release of his…read moremedical records so his X-rays can be sent to the specialist. It's unclear why CVP is suddenly able to send them. Either their computer system was updated in the last 24 hours or maybe my husband's PCP (who he contacted asking for new X-rays to be taken & sent to the specialist) contacted CVP asking why they couldn't, or more accurately wouldn't, send the X-rays. Who knows. All I do know is CVP has a lot to learn about how to treat their patients. Very rude, outdated & hostile environment. After my husband was diagnosed with a rare foot disease by one of the doctors @ CVP he was told there was nothing further they could do for him. This disease is so rare that we were unable to find a specialist in our area that could help him so he called CVP again looking for help when he came down with some very serious symptoms. He was rudely told "we told you there is nothing more we can do for you." So we did more research & found a specialist about 100 miles away who agreed to look into his condition & possibly treat him. This new provider requested we have the x-rays from CVP electronically sent to them, but we were told by CVP that their "computer system is not compatible" (whatever that means) so they couldn't forward the x-rays. They wouldn't even let us come to their office to physically retrieve a disc with the x-rays because again their "computer system is not compatible." CVP does not have patient portals as most medical providers do & their computers are not compatible to forward or add x-rays to a disc. Really? CVP needs to update their systems, provide patient portals & hire compassionate staff. Beware!

Dr. Schmerbach's nurse was extremely rude to me. I already have foot pain- I don't need someone to…read morebe nasty to me.

I have never been to a medical network like the Mayo Clinic. This place is absolutely massive, and…read moreI was not disappointed in the care I received here. I first visited to discuss a surgical procedure for my facial nerve. Even with me traveling here from across the country, everything was a well orchestrated symphony. The electronic check in systems gave me exactly what I needed to know, and told me precisely where to go. When I arrived, they even told me where I needed to sit for when I'd be called back. The care team took their time with me and I had all my questions answered and we agreed on next steps. They even got me in, same day, to talk to a physical therapist, since I was from out of town.

The good, I have had excellent care at both the La Crosse, previously in Caledonia, Mn…read more Although, this hospital should really move into the new realities of life in 2026. What I will describe to you is the phone system, the RN or MD calls you, and leaves a VM with the phone number to call back. Alas, you cannot call the number that is provided. I have a heart procedure scheduled, and you would think proper care would involve the hospital providing the patient with an important phone number to call in the VM. Of course, perhaps I am not an international patient who pays cash?? This practice should stop, full stop. I was told by a kind receptionist that the nurse ( who called 4 times within 10 minutes while I was teaching) leaving an accurate phone number to call back, was possibly a HIPA violation. What is going on here? This is ridiculous! Is leaving the correct number a HIPA violation, I think not. If so, how about a modern variation TEXT me the proper information, that is used with many Mayo correspondence. The app doesn't help, when responding to the updated time that was described in the VM. I believe I am not the only person experiencing this problem. Too big to fail ? Maybe

I had my rotator cuff repaired at the center for specialty in December of 2023 by Dr. Dodds and had…read morean amazing experience both preoperative and postop. I am currently 12 weeks PO and am back to working out and playing basketball. The staff was tremendous and very helpful in answering any and all questions. I had ZERO pain for about 3 days after the surgery which made my recovery so smooth. I highly recommend the center for specialty care.

I was given Dr.Welchlin's name by my brother as his family had many surgeries performed by him, so…read moreI called and was in having surgery within 3 weeks from the 1st conversation. His staff is OUTSTANDING, very friendly, and I felt comfortable right away. It's been 3 weeks now and my rotator cuff is improving each day. Dr. Welchlin's record speaks for it's self. If I need another surgery in his field, he will be my 1st choice. I walked out of the surgery on my own 3 hours later with NO PAIN. I doctored at the Mayo for 25 years, the best in the world. Specialty Care was as good as the Mayo.