Every year we get a new manager and new rules. We pay $75 a month to have amenities that no one uses. Pool is only open about half the time and since Covid it's been closed more than open. You can't have a bike unless you put it in your apt. You can't have any electric vehicles. You can't have only chairs on your porch. Nothing else. In 8 years my rent doubled. They don't clean anything except vacuum hall once a month. A/c doesn't ever get cleaned. They won't paint even if you been here 10 years. They don't upgrade apt, unless you move out. I pay as much as everyone knew and they got upgrades. In the winter they plow a path and you do the rest. They never clear sidewalks. The place is not sound proof at all. God help you, if you live with kids above you. I have had 33 neighbors in my building come and go. Each time they lose rent money. So many things need help here and they are run by idiots. We are people!!!!!!!!! read more

We have terrible neighbors who are out of control. I have to listen to loud tv programs at night, and kids programs at 6 am from my side neighbors, as well as pounding every night as their other children throw bath tantrums. Real classy people. The upstairs neighbors are moving out in the middle of the night because they don't want to pay their rent, too. How do I know? Because instead of handling business privately, they post the eviction notices on the main door for all to see. The bathroom fan does not work well, so when I take a shower yellow water droplets drip down my walls from previous tenants that smoked there. The smoke smell never really leaves the main hallway, either. Lord forbid I should need a hot shower, either, because I lose all hot water or get burned depending on what my neighbors upstairs do. I moved in to a broken closet light and dirty apartment too! A gift from my godparents was stolen right out of the hallway where all packages are left; we may have access to an amazon hub but its never used to secure packages. Paying $1500 a month to live here is absolute robbery. read more

When I moved there, it looked okay. It has free heating and hot water services which made it appealing. However, I soon realized the place has no active ventilation system. Many times I and my wife felt choking due to lack of fresh air. I contacted leasing office to know if there was a switch that regulate ventilation but was told to open the window in order to make air come in. Imagine what will happen if one leave the window open when the outside is far below sub-zero? It wa then that I realized that the apt does not have an active ventilation system and I felt disappointed and angry. Fresh air is one of the free gifts of nature. Mold is another issue due to lack of active ventilation, in addition to being forced to hang damp cloth inside due to the laundry being inefficient at drying cloth. Walls and floors of aparment is thin that one can hear runing tap and sound of shoes from adjoining apartments. Basement was dirty, damp and at times over flooded. Although basement has been cleard of rusted things, it is still over flooded at times. A positive thing I like about the place is that it is quiet and the lawn is lush green and well mowed. However, the lawn has lots of dog poo that it is an eyesore. I hated playing on it with my kids. Finally, the leasing office can be exploitative when one is moving out. I was told that they would send a mentenance to tell me what need to be taken care off before moving out. I waited and waited but no mentenance personnel came. I dropped off my kee and two weeks later I got a letter from a collection agency that I owe about 1400 for cleaning bill. I was mad. A room I cleaned and they are supposed to send mentenace to take a look but failed to. I drove to the leasing office to find why I send an outrageous bill. The leasing manager just resumed. Mentenance personnel was supposed to have looked at my apt before I vacate but failed to. Inspite of this, they refused to listen to me. I disputted the bill with the correction agency. Later, I decided that I need to have my peace. So I stopped disputing it and paid it. If you are living there, ensure they send maintenance personnel to look at the apt in your presence and list all that should be cleaned before you hand over the key or else they will send you an outrageous cleaning bill. Take pictures and of the list and get the personnel to sign it. I do not recommend this place because the place is not ideal to live and and the staff refuse to take responsibility for their failing. read more

I loved this apartment. We had a two bedroom, one bathroom apartment on the second floor. When we moved in they had just put in brand new Berber carpets and they even allowed us to paint the apartment. The rent for what you get is also pretty cheap. I lived with my boyfriend and another couple and even though it was kind of tight when it came to bathroom usage it was by far the best experience renting I have every had and would move back there in a second. Our place was toward the back end of the complex and had an awesome view of trees and some of the playing fields of the nearby middle school. There is a dumpster for recycling in one of the parking lots near the office with bins surrounding it for paper and cardboard recycling. Otherwise there are garbage dumpsters near every two buildings. The office staff are nice, and most of them live on the premises. Downsides to this place is the laundry machines they have in the basement that can get a little flooded at times. The machines are old and coin operated. They get the job done if you can't get out to the laundromat and need to get your stuff done in a pinch. The dryer sometimes needs to be run twice to get a normal load of clothes dry. read more

Hey Henrietta Highlands, how about CARE about your tenants? I'm getting crickets/stink bugs in my apartment that leisurely stroll on in from our GIANT gap under my front door so I have to stuff a towel under it which is annoying and gross nonetheless. The main hall when you first enter the building smells absolutely horrid( dog drool, dander, smoke and general foot traffic) There are stains all over the carpet and the white walls which they look like they paint right over instead of properly clean. The basement is terrifying. Dripping pipes everywhere, also we've had literal BATS hiding in the corners. The washer/drying units work barely and the washer only goes for 22 minutes of wash time for 1.50 per load. Our basement floods all the time and mould is visible everywhere. Our storage unit is not secure and people can access them. Lots of previous tenants have left MOUNDS of old decorations and crap all over the floors that sit in the water pools of the dripping pipes and management had yet to clean them up. We've had tenants let their dogs CRAP all over the floors of the basement before without cleaning it up too. In our apartment our water pressure is off and on all day. Expect your showers so shit out on you mid wash and have the setting of burn your skin off hot or Antarctica cold. We've called about this and they've never changed it. Also in our apartment the sealing on the windows is horribly cracked and BLACK MOULD bubbled around the entire window and sill in every room of the house. I have to clean this frequently but I shouldn't have to! Also for the rent increases? What the hell does guarantee for me and my family? This place is in literal shambles. Even on the outside the long columns that hold up a part of the roof has completely fallen on multiple buildings and currently sit in the grass with no one attending them or seeing that they get replaced. How about get central air too? Summer in H.H is not fun with my single air unit that only makes my living room cold and my electric bill skyrocket. I'm leaving after this lease is up. read more

I moved into the Henrietta Highlands in June 2016. The rent seemed reasonable for what was included, the location was great for my situation, and I liked that the area had residential streets nearby for walking, a pool, and the office staff at that time was really nice. It is now June 2018 and I deeply regret renewing my lease here. Let me tell you why. Over the course of these two years there has been a drastic decrease in the quality of the services offered, while management has seen fit to keep increasing costs. Take a gander at the photos I am including with this review to get an idea of the way Morgan Management chooses to take care of their buildings and tenants. The basements are disgusting. The basement storage is a joke of totally unsecured walls, so don't think you'll be storing anything valuable there, assuming your basement doesn't flood, as many of them do. The common areas of the building are horribly maintained. The carpeting is moldy, stained, and old. The stairway railing wiggles, the stairs do too for that matter!, and the management allows tenants to leave personal items all over the outdoor areas and yards. Both the front and back doors are not secure. I've complained numerous times about how both of them don't shut/lock properly. Still not fixed. There are no peepholes in the apartment doors, so if someone random gets buzzed in because your neighbors buzz in whoever without checking, you can't see who is now knocking on your door. The intercom to the door doesn't work. I was promised before I moved in that my bathroom would have updates done, including the flooring and counter. Nothing got fixed or updated. My first year here another tenant smoked in their bathroom ALL THE TIME. Most of the buildings are not non-smoking, and you get to enjoy the second hand smoke floating into the hallways under the HUGE GAP under the apartment door, or through shared walls and the bathroom venting. I have asthma and was getting sick EVERY DAY I showered. Management's solution was to just run my bathroom fan 24/7. This is unacceptable. I also had to have my bathroom fan replaced THREE TIMES before I got one that worked. Luckily those people moved and the second hand smoke has decreased in my place, but it isn't totally gone. Lord knows when they last had the air conditioning units serviced/cleaned out too. The cool air doesn't make it into the bedrooms either, so get ready to set up a fan system to try to sleep without sweating. The summer of 2017 I had a stink bug infestation in my air conditioner. I asked multiple times for them to do something about it. Nothing. Got. Done. Eventually I got smart and put screening over the portion that is inside my apartment. I was promised maintenance would clean/screen off the outside of mine too. Never happened. They did have pest control come spray . . . something . . . but did not follow through on their promises. This is thematic of the care Morgan Management takes with their tenants. The final straw was the lease renewal this year, and the latest notice I got yesterday about the addition of in-unit washer/dryer. Hurray! No more gross basement or paying to use machines that barely clean! WRONG. After raising rent, while removing previously included utilities (you now have to pay separately for trash, sewage, and water - which is NOT metered per unit), Morgan wants $50 A MONTH for you to RENT one of their washer/dryers for in your unit. That is $600 a year to have access to an appliance that should have been installed YEARS ago and should be included as part of the already too high rent. This will also decrease storage space to install them. This is absolutely the last straw for me. Conditions of the building have decreased, maintenance is terrible, management doesn't return calls, snow removal was NON-EXISTENT 2017/2018, they've removed included utilities while raising rent, and now have the gall to ask $600 a year extra for you to rent an appliance, while providing HORRIBLE conditions to do laundry in. Do whatever you can to find somewhere better to live. read more

The hallways are filthy and embarising. Even if the floorplans and apartment on display look ok, the owners need to keep up the entrance presentation. The maintanance men are never on time and they claim to come when you are away, but things are still broken. There's a new process for getting issues resolved and it's horrible. Customer service sucks- get use to speaking to voicemails and waiting for responses from underpaid workers. To be fair... the heat and hot water is free and that's the only plus. But for the hassle, personally, its not worth it. read more

My husband, my two girls and I just moved in about a month ago and we absolutely love it here. I love that we get to paint our apartment and when we moved in it was clean, also my favorite part they installed NEW carpet. The dumpsters are near, the maintenance hasn't been an issue. Wiring got screwed up and we were having heating problems, they sent maintenance right away. Lots of people but Noone bothers anybody. My only downfall is living downstairs, you hear the people upstairs walking around but hey its just normal apartment stuff. Like I said I love living here, I'd recommend to anyone. It's not huge but it's a perfect two bedroom one bath. Almost forgot there us also a swimming pool! read more