Management couldn't care less regarding concerns. Maintenance, diys problems instead of properly…read morefixing them. Staff is rude.

This is a great place for price only... very affordable for the area... but you get what you pay…read morefor. Parking lot is worn down, pot holes. Apartments have a musty smell, rust spots, old/worn carpets. In desperate need of upgrades, but I'm sure that would increase price....

New tenant. I looked at a lot of apartments both downtown…read moreand in Henrietta/Brighton east side. Many looked great in pictures but fell way short in person. Generally one sniff and I'm out. The separate entrances and huge closets for a 2-bed under 2K were what sold me. Added a garage for $100. Pool, sauna and gym on site - have yet to use. Staff are very professional and took care of some issues I noticed right away. The only downsides are the typical things you have to ignore/deal with re other tenants who do not take care.

The apartments are really nice, with centralized AC's, and balconies. I enjoyed my 1 year stay…read morethere.

We have terrible neighbors who are out of control. I have to listen to loud tv programs at night,…read moreand kids programs at 6 am from my side neighbors, as well as pounding every night as their other children throw bath tantrums. Real classy people. The upstairs neighbors are moving out in the middle of the night because they don't want to pay their rent, too. How do I know? Because instead of handling business privately, they post the eviction notices on the main door for all to see. The bathroom fan does not work well, so when I take a shower yellow water droplets drip down my walls from previous tenants that smoked there. The smoke smell never really leaves the main hallway, either. Lord forbid I should need a hot shower, either, because I lose all hot water or get burned depending on what my neighbors upstairs do. I moved in to a broken closet light and dirty apartment too! A gift from my godparents was stolen right out of the hallway where all packages are left; we may have access to an amazon hub but its never used to secure packages. Paying $1500 a month to live here is absolute robbery.

When I moved there, it looked okay. It has free heating and hot water services which made it…read moreappealing. However, I soon realized the place has no active ventilation system. Many times I and my wife felt choking due to lack of fresh air. I contacted leasing office to know if there was a switch that regulate ventilation but was told to open the window in order to make air come in. Imagine what will happen if one leave the window open when the outside is far below sub-zero? It wa then that I realized that the apt does not have an active ventilation system and I felt disappointed and angry. Fresh air is one of the free gifts of nature. Mold is another issue due to lack of active ventilation, in addition to being forced to hang damp cloth inside due to the laundry being inefficient at drying cloth. Walls and floors of aparment is thin that one can hear runing tap and sound of shoes from adjoining apartments. Basement was dirty, damp and at times over flooded. Although basement has been cleard of rusted things, it is still over flooded at times. A positive thing I like about the place is that it is quiet and the lawn is lush green and well mowed. However, the lawn has lots of dog poo that it is an eyesore. I hated playing on it with my kids. Finally, the leasing office can be exploitative when one is moving out. I was told that they would send a mentenance to tell me what need to be taken care off before moving out. I waited and waited but no mentenance personnel came. I dropped off my kee and two weeks later I got a letter from a collection agency that I owe about 1400 for cleaning bill. I was mad. A room I cleaned and they are supposed to send mentenace to take a look but failed to. I drove to the leasing office to find why I send an outrageous bill. The leasing manager just resumed. Mentenance personnel was supposed to have looked at my apt before I vacate but failed to. Inspite of this, they refused to listen to me. I disputted the bill with the correction agency. Later, I decided that I need to have my peace. So I stopped disputing it and paid it. If you are living there, ensure they send maintenance personnel to look at the apt in your presence and list all that should be cleaned before you hand over the key or else they will send you an outrageous cleaning bill. Take pictures and of the list and get the personnel to sign it. I do not recommend this place because the place is not ideal to live and and the staff refuse to take responsibility for their failing.

The elevators in 2 buildings are not working. They claim they are waiting for supplies or they are…read morewaiting for a contractor. They have been down since November 2024. They say 12 to 16 weeks. Ridiculous! Especially to those who live on the 3rd floor! In the meantime they put up charging stations which to me isn't necessary and all of the light posts! Come on let's get these elevators working!

ZERO MAINTENANCE, To these builds, they're are careless and rude to the tenants And very…read moreunprofessional. They are careless regarding MOLD HAZARDOUS! A spread massively! through the builds due to water high moisture levels. That's crazy! PEOPLE TAKE AWAY FROM HERE!

great place to live. Property is well taken care of. Pool on site lots of parking.read more

I didn't think to write a review until a guest told me they have a 2 star overall review - which is…read morevery wrong. I've rented from 4 places over the last 5 years and Westbrooke is the best one yet. Great room layouts, fun staff, and quick to fix even the smallest things (pull string light fixture, bee hive in backyard, smart thermostat, broken blinds). The price is decent but considering the surround apartment costs, the price is pretty great. The biggest con is the lack of sidewalks in the neighborhood and along busy roads nearby which make walking and biking to places more difficult.

Park Point is extremely overpriced for what you receive. The buildings are poorly maintained and…read morewhen you try and get something fixed, you are sent to a student run office. i feel sorry for the students. the owners need to buck up and hire seasoned repair people who have worked in their field for several years and who know what they are doing. The quality of workmanship is extremely poor in everything they do. The buildings are also poorly insulated making them cold. Management does not care because the students pay the utility bills and if the bills are high, it does not affect management. Park Point is just a huge Cash Register for the owners and they could care less about the students. it's unfortunate that they are allowed to rent to RIT students, they deserve better. It seems like people are starting to get the message because Park Point has a high vacancy rate. Students are voting with their feet and choosing to rent elsewhere.

This place is awful. Extremely overpriced for what you get and honestly a disappointment. I went…read more5 days with a door that didn't lock which is a security threat before management decided it wanted to do something about it. On top of the 900 dollars a month you are guaranteed at least 50 bucks extra per month in hidden fees and allowances that did not get exceeded but we still get charged for. Highly recommend for anyone who feels RIT isn't enough stress as is and needs some more in their life. Would put zero starts if it was an option. Steer clear!!

Electricity bill scam at Province. You will pay 100 to 150 dollars extra for electricity even you…read moredidn't use anything or lock you apartment and went for a vacation. It is a biggest scam and I pad 1500 dollars in 1 year leave only for electricity bill. Please stay away.

Renters beware- months after move out, you will get fined for "cleaning" charges despite a fully…read morecleaned apartment. Got hounded for a bathtub that stained during unoccupied months because of a leaky faucet that maintenance refused to fix, yet was perfectly clean when keys were turned in. If you notice anything like this during move in, demand it be fixed before move out or you'll be fined for their own mal-intent. Don't let office staff convince you "not to worry about it" as I was falsely misled. Aside from outlandish charges, staff is incredibly difficult to work with and apartments quickly grow mold (even after maintenance is notified & attempts to resolve it). If you're lucky enough to pay top dollar for a 1-bedroom with balcony layout, also beware that the monthly electrical allowance likely won't be enough to cover your winter heating bills (heating is central and electric). USPS mail (and packages) is intercepted by the office, so it can take an extra day or two for it to reach your regular mailbox. Convenient to campus, but that's about it.

I have lived at Erie Station Village for almost 3 years now and I cannot say enough about how…read morePhenomenal Renee the Rental Office Manager is and also Carrie who is I believe the Assistant Director of Maintenance. They have both helped me out whenever I needed anything and they're response is always very quick. Also, within the numerous conversations I have had with them, I can say that they're just overall great people. Because of these things, I am planning on staying here for as long as they'll have me. I also want to say that the maintenance team (Lester, Scott, Gary) have been extremely accommodating and professional when they come to fix any issues, which I am very appreciative for. Overall I can say that the teams that the have here at Erie Station Village are great and I plan on planting my flag here for a long time.

I have a 2 bedroom on the bottom floor and been here for three years. Neighbors are friendly and…read morevery respectful of noise level. Apartment is so spacious, high ceilings, laundry in apartment makes things so convenient. The office staff are so professional and friendly! The only downfall I have is not having assigned parking, had to call and complain about not having a spot. Staff always takes care of it. Also I miss the old maintenance staff, new guy has hit the mailbox and trash room with the snow plow and doesn't seem to care. He's not very professional, he needs to move on!