They want 3 times the rent in monthly income?? The process for application is utterly ridiculous…read more They held onto our application for a horribly long time, only to deny us a few days before move in, leaving us stranded with no place to go. I've had to couch hop ever since this incident. They ruined my life.

New tenant. I looked at a lot of apartments both downtown…read moreand in Henrietta/Brighton east side. Many looked great in pictures but fell way short in person. Generally one sniff and I'm out. The separate entrances and huge closets for a 2-bed under 2K were what sold me. Added a garage for $100. Pool, sauna and gym on site - have yet to use. Staff are very professional and took care of some issues I noticed right away. The only downsides are the typical things you have to ignore/deal with re other tenants who do not take care.

Every year we get a new manager and new rules. We pay $75 a month to have amenities that no one…read moreuses. Pool is only open about half the time and since Covid it's been closed more than open. You can't have a bike unless you put it in your apt. You can't have any electric vehicles. You can't have only chairs on your porch. Nothing else. In 8 years my rent doubled. They don't clean anything except vacuum hall once a month. A/c doesn't ever get cleaned. They won't paint even if you been here 10 years. They don't upgrade apt, unless you move out. I pay as much as everyone knew and they got upgrades. In the winter they plow a path and you do the rest. They never clear sidewalks. The place is not sound proof at all. God help you, if you live with kids above you. I have had 33 neighbors in my building come and go. Each time they lose rent money. So many things need help here and they are run by idiots. We are people!!!!!!!!!

We have terrible neighbors who are out of control. I have to listen to loud tv programs at night,…read moreand kids programs at 6 am from my side neighbors, as well as pounding every night as their other children throw bath tantrums. Real classy people. The upstairs neighbors are moving out in the middle of the night because they don't want to pay their rent, too. How do I know? Because instead of handling business privately, they post the eviction notices on the main door for all to see. The bathroom fan does not work well, so when I take a shower yellow water droplets drip down my walls from previous tenants that smoked there. The smoke smell never really leaves the main hallway, either. Lord forbid I should need a hot shower, either, because I lose all hot water or get burned depending on what my neighbors upstairs do. I moved in to a broken closet light and dirty apartment too! A gift from my godparents was stolen right out of the hallway where all packages are left; we may have access to an amazon hub but its never used to secure packages. Paying $1500 a month to live here is absolute robbery.

They lie about the prices and availability. They lie about communication and never call or email…read moreyou back. They lie about the pricing and it's actually expensive as if you are in Manhattan NY. It's not all of that for that place. They ain't never got to worry about me

Hi my name is herminio . I've been living in stonewood village apartments for 15 years and I would…read moreto start off by saying that through my experience I would like to say stonewood village apartment is a good place with a great safe environment to raise my children . I like the diversity of the place and it gave me an opportunity to meet different people of different cultures around the world . It makes you feel right here at home . The administrator by the name of Donna Hughes is a very kind hearted and treats you very well and makes sure that your living situation is right safe and comfortable as possible . The property is well maintained and taken care off . The office always follows up with you . When anything needs fixing it's fixed less than 24 hours that it was requested . The school district is the best in the region .

The elevators in 2 buildings are not working. They claim they are waiting for supplies or they are…read morewaiting for a contractor. They have been down since November 2024. They say 12 to 16 weeks. Ridiculous! Especially to those who live on the 3rd floor! In the meantime they put up charging stations which to me isn't necessary and all of the light posts! Come on let's get these elevators working!

ZERO MAINTENANCE, To these builds, they're are careless and rude to the tenants And very…read moreunprofessional. They are careless regarding MOLD HAZARDOUS! A spread massively! through the builds due to water high moisture levels. That's crazy! PEOPLE TAKE AWAY FROM HERE!

great place to live. Property is well taken care of. Pool on site lots of parking.read more

I didn't think to write a review until a guest told me they have a 2 star overall review - which is…read morevery wrong. I've rented from 4 places over the last 5 years and Westbrooke is the best one yet. Great room layouts, fun staff, and quick to fix even the smallest things (pull string light fixture, bee hive in backyard, smart thermostat, broken blinds). The price is decent but considering the surround apartment costs, the price is pretty great. The biggest con is the lack of sidewalks in the neighborhood and along busy roads nearby which make walking and biking to places more difficult.

Park Point is extremely overpriced for what you receive. The buildings are poorly maintained and…read morewhen you try and get something fixed, you are sent to a student run office. i feel sorry for the students. the owners need to buck up and hire seasoned repair people who have worked in their field for several years and who know what they are doing. The quality of workmanship is extremely poor in everything they do. The buildings are also poorly insulated making them cold. Management does not care because the students pay the utility bills and if the bills are high, it does not affect management. Park Point is just a huge Cash Register for the owners and they could care less about the students. it's unfortunate that they are allowed to rent to RIT students, they deserve better. It seems like people are starting to get the message because Park Point has a high vacancy rate. Students are voting with their feet and choosing to rent elsewhere.

This place is awful. Extremely overpriced for what you get and honestly a disappointment. I went…read more5 days with a door that didn't lock which is a security threat before management decided it wanted to do something about it. On top of the 900 dollars a month you are guaranteed at least 50 bucks extra per month in hidden fees and allowances that did not get exceeded but we still get charged for. Highly recommend for anyone who feels RIT isn't enough stress as is and needs some more in their life. Would put zero starts if it was an option. Steer clear!!

I received a call from my student who had just got the keys for building 15 asking if we would…read moredrive from New Jersey to come and help clean the apartment. Quite confused as to what wa meant by come help me clean. As parents, long ago we had rented apartments before and never had to clean them before unpacking. One would think you bring your stuff and start unpacking. Yes maybe wipe down the counter perhaps. Not the case here.. The apartment was never never never cleaned from the move out prior. Nor was it even attended to, looked at, anything. We arrived to bugs all over. Some dead, some crawling. The dishwasher never even ran from the gook and I mean gook, from the prior tenants. OLD FOOD AND SLIME ETC left over. Mold around all the windows and in tracks and bathroom showers /tub, also along the floor in the living room. The kitchen underneath the sink, and cabinets was never ever cleaned EVER. There was grease, grime, dirt, slime on the baseboard under neath all the cabinets by sink and stove side. The bedrooms also had mold around the Windows. The mattresses were so old that they were collapsed and also had missing wooden slats. None of the window blinds were even wiped off, dusted etc.. The couch was never wiped down either. It had dirt and grime still left over from prior tenants as well.. Maybe my expectations are to high.. I just ASSUMED that when you pay a transfer fee/security deposit to release you would be getting a clean place. I called maintenance to come and spray for the excessive bug problem. They also happen to be the same people who inspect and clean the apartments at end of lease. They were quite surprised when they came in to check after receiving my phone call of Disgust. They said" OH WOW I GUESS WE MISSED THIS ONE" They were nice enough to order new mattress for all the rooms, as well as replace the broken stools. They then told us to leave the apartment a few hours so they can get the cleaning crew into clean. We pointed out what needed to be cleaned , especially all the vents that were never ever cleaned and the mold issue. We returned hours later to find just the dishwasher was ran. THAT WAS IT. Not even a mop was used, vents Still full of dirt and dust, mold still on floor and around Windows. Cabinets full of dust and dirt and grime, grease . Ants still trailing all over the place upon entry.. So once again I had to get my handy dandy gloves on to clean cabinets, floors, bugs, mold, vents, showers, counter tops, blinds, furniture,, sofa cushions, etc etc etc etc .. I understand this sort of cleanliness goes on in dorm rooms , But not acceptable in an apartment your paying for each month. Very disappointed not only in how the apartment was turned over, but also with how we were told to leave for them to clean only to arrive back with nothing cleaned. They apologized a few times for the place not being cleaned when we arrived and therefore tried to do the right thing to take care of it.. But then to return in same conditions made me loose my patience and respect once again.. These are NOT cheap rents for college students. Just because they are college students doesn't mean they should be taken advantage of. I feel the school should get involved as it being off campus housing to make sure that Their student are being taken care of in the manner they deserve.

You get hounded for cleaning, yet when you move in it's not clean at all. Window in my room doesn't…read moreopen at all and yet had mold. Thankfully they cleaned the mold, but there was no way to get the chemical scent out without running bathroom electricity for 2 straight days or to air it out to the entire apartment. I've been here a week, so let's see how much worse it gets.

I have lived at Erie Station Village for almost 3 years now and I cannot say enough about how…read morePhenomenal Renee the Rental Office Manager is and also Carrie who is I believe the Assistant Director of Maintenance. They have both helped me out whenever I needed anything and they're response is always very quick. Also, within the numerous conversations I have had with them, I can say that they're just overall great people. Because of these things, I am planning on staying here for as long as they'll have me. I also want to say that the maintenance team (Lester, Scott, Gary) have been extremely accommodating and professional when they come to fix any issues, which I am very appreciative for. Overall I can say that the teams that the have here at Erie Station Village are great and I plan on planting my flag here for a long time.

I have a 2 bedroom on the bottom floor and been here for three years. Neighbors are friendly and…read morevery respectful of noise level. Apartment is so spacious, high ceilings, laundry in apartment makes things so convenient. The office staff are so professional and friendly! The only downfall I have is not having assigned parking, had to call and complain about not having a spot. Staff always takes care of it. Also I miss the old maintenance staff, new guy has hit the mailbox and trash room with the snow plow and doesn't seem to care. He's not very professional, he needs to move on!