Parking is IMPOSSIBLE!!!!!!Rarely able to drop off in front of building because no one monitors leaving empty vehicles blocking drive. Be prepared to walk. We have had to walk in pouring rain last 3 appointments.(we require weekly appointments) very difficult for my elderly mother. Always a long line to check in, SLOW but once you reach a person they are always helpful, friendly and knowledgeable.. X-ray techs, cast girls, PAC's & Doctors great! Parking makes it a miserable experience. There used to be an awesome security guard BRIAN that met you with a SMILE & a wheel chair kept traffic moving an made it a 5star experience. We miss him. New security guard is hard to find. read more

I was AMAZED at how nice and welcoming everyone was. It was honestly a breath of fresh air. I sat down in the waiting area for a total of 2-3 minutes, then they got everything rolling. I was in and out within an hour... X-rays and all. From the woman who checked me in, to Ryan who asked questions/background information and took me in for X rays, John (?) the X-Ray tech, to Dr. Medellin, the woman whom I gave my discharge papers, and the woman who scheduled an MRI and Occupational Therapy for me; everyone was absolutely amazing. Hats off to you, Henry Ford Allegiance on outstanding patient care. Above and beyond!! read more

We we referred to next day treatment by IEP emergency clinic. 3 days later -call. After calling twice and waiting over an hour on hold, we were told our referral was on review. 6 hours later after 20 minutes on hold, the answer was the same. Upon further inquiry, the receptionist put us on hold "hang up". Calling back, the answer was to refer back to the on call surgeon of 3 days prior. Stating this was not an option and he had to get in, the receptionist said she would call right back. The next day there was a message referring back to the surgeon on call. Luckily, I called and obtained an appointment with our regular physician who obtained an appointment with the preferred orthopedic doctors in the Chelsea area for the next day. This confirmed...never go to orthopedics at Henry Ford Jackson. This is after physical therapy experience, shoulder experience, and femur experience. Never, ever, ever consider this clinic/hospital/doctors. read more

I originally came into Henry Ford through the trauma ward. On call that night was Dr. Mark Morris. I cannot begin to tell you what an awesome doctor he is. He takes the time to listen to you and spends time needed to assess additional injuries. I don't feel like just another patient and he doesn't rush through to get me out of the office, in fact he takes the time to answer my questions in laymans terms so I understand what is going on and why we are doing what we are doing. He gives a personal touch and makes me feel like a priority every time I am in the office. My experience with this office has been awesome. I have gotten the referrals needed as well, due to extensive injuries to multiple parts of my body, and from the front desk to the assistants in the back, I have been treated with kindness and respect. I highly recommend this office and specifically Dr. Morris. read more