So I came here a couple times to try on glasses frames. Let me tell you..... Dean is a star! The…read moremoment I opened the door, he was so happy to get me started. I soon found out that Dean is a personal stylist there and he does a fantastic job connecting with people and helping them find the perfect pair of glasses. You can really tell he enjoys his job! The African American woman, hands down love her! She's down to earth, funny, personable, and also connects to customers very well. The manager, shes lovely and very welcoming too. The only odd ball of the group is Alan, one of the opticians. He's one of those "one of these things is not like the other". They sat me down with him so he could input my info, and it was like talking to an automation machine. To be honest, it doesn't seem like he fits with the culture there. I'm asking him questions about what my vision insurance covers and he's giving non detailed answers and kept asking if I wanted to finalize and purchase. Almost like he didn't want to be there and trying to end the conversation. Major turn off. I was so happy when I walked away from his table. Nobody wants to deal with that negative space. One bad apple shouldn't ruin the overall bushel so I'm going to keep the 5 stars listed because everybody else was amazing and really made me enjoy my glasses hunting experience.

So, let's start off being treated like family when coming into any establishment is a major plus…read moreMarianna (Owner) is such a hands on boss, working the floor as her customers are being assisted. Faith was my optician and she wasn't anything less than Phenomenal especially with her recommendations. Dean helped assist as my optician helped get me out in a timely fashion. The Direct optical team (Marianna, Mar, Faith, Dean and Alan ) were all such a delight that I left out knowing everyone's name. lol The Dr was great as well and very knowledgeable (we had a great conversation) Love this Place

I have been wearing the Kawasaki Sarah Palin glasses and just love the style. Since the eye stores…read morein my town do not carry this brand I looked on line and found Urban Optiques. I cannot say enough how well my requests were handled by telephone and receiving exactly what I was looking for. Tom who helped me was outstanding and provided such wonderful help and getting my glasses ordered perfectly for the size and demo glass. Wish I was closer to actually go into the store. I recommend this company for any and all online or telephone orders if you live out of state. Thank you for your excellent service. I have ordered twice and Tom remembered who I was as a long distance customer and received my new frames super fast. I was totally shocked. Will definitely order with them again. Donna D.

More than just being a cute place and having some great-looking eyewear, this place goes out of its…read moreway for its clients. I was impressed with the way Dr. Cardwell made room in her schedule at the drop of a hat to see me when I had a vision disturbance, and was very thorough in following up with me - even calling me on the weekend to see how I was doing. In subsequent visits, the office has always been incredibly accommodating. Despite it's downtown Northville location, I've never had an issue with parking. My only wish would be that they had more seats in their busy office, as the waiting room is often filled and the seats are few. Having moved recently from Ann Arbor, I was looking for a new optometrist. I'll be doing all my eye business here from now on, and can't wait to get some new cute glasses from their phenomenal collection!

I had a great experience from making my appointment to selecting and receiving my glasses.read more

Very, very Unhappy. I bought a pair of glasses here but cannot see through them. It was a bad…read moreexperience from the time I ordered my glasses. They took a whole month to get my glasses because they lost my prescription. Then when they made my glasses, I have had problems with them ever since. I have had them adjusted many times, but they just don't seem right. Their 45 day return policy is garbage. After the 45 days, they offer a full price exam and a 70/30 split. Which .means you might as well go get glasses someplace else if you want a good pair.

I had been considering contact lenses for a while, but I wasn't sure if I was a good candidate for…read morethem or if I could handle touching my eyes every day! Dr. Levin was incredibly patient and answered all of my questions in detail, making sure I was comfortable with my decisions and also making sure I understood the best contacts for my eyes and how to properly use and maintain them. The clinic staff was also amazing as they taught me how to put in and remove the contacts, keep them clean, and keep my eyes healthy. No matter how many questions I had, it was always clear to me that my health and comfort was the most important thing to everyone I worked with in the office. I tried two different brands of lenses and then Dr. Levin re-examined my eyes to ensure everything looked good. I am so happy with my choice and so grateful that Dr. Levin cares so deeply about his patients and their comfort.

Note: I went to this clinic after not being able to reach my prior eye doctor. My goal of coming to…read morethis doctor was to get an exam to see if my vision had changed since early in the pandemic, to get new glasses because my old ones, while working great, were a bit beat up, and to get an updated contact lens prescription because those prescriptions expire (far too quickly in my opinion). Beginning with the callous way Dr. Levin informed me of the tragic passing of my previous eye doctor (hence why I couldn't reach my prior doc), I probably should have guessed this experience wasn't going to be great. I was shocked and visibly upset (we loved our previous doctor; he was a young family man gone far too soon). Dr. Levin's demeanor was awful and lacked empathy, especially in a snide comment about my deceased prior doc's approach to my vision correction. Even beyond that, his approach was incredibly off putting and paternalistic. And he did not listen to me when I asked explicitly for what I needed, including no interest in correcting a very minor astigmatism that was never corrected before and has never affected my vision. When the lens came, they were far too strong. I could not read with them (as I can with my prior prescription from years previous; my prescription has been very stable). New lens were ordered. These were better but not ideal. I asked repeatedly (prior to the new lenses) to just replicate my old prescription since it worked so well for me - I work on a computer or reading all day, I'm not a sniper, I don't need 20/15 distance vision at the expense of not being able to read up close. And I've never needed readers, as I can read and work perfectly without glasses on. For now, the glasses I ended up with are ok, but I still have trouble reading and just take my glasses off. I feel that I was trying to be upsold for progressives or a second set of glasses for reading, but again, I have never needed them in the past (my old glasses are on my face as I type this and work exactly as I need them to). Meanwhile, I was trying contact lens trials at the same time, to zero in on that prescription. This also did not go well. First, I was corrected for the minor astigmatism that I explicitly said was never an issue and was never corrected for previously (hence, his snide comments about my previous doctor "missing it"). Second, I could not read at all with the new contact lenses - everything was a blurry mess. And as they're in my eyes, I can't take them off to quickly read. I tried two other trials, each time explaining exactly what I needed, and never got the lenses I needed. The last set are still blurry while reading or using a computer, but I can see read a road sign an extra 1/2 mile away! Completely unnecessary. This was over a six month period, delayed because I have a busy schedule. I'm writing today out of frustration (they'll STILL taking up my time). Today, I called again to maybe finalize the issue, to check if the prescription of my ok-but-not-perfect glasses could simply be replicated in my contact prescription. It was rudely explained that the "glasses and contact prescriptions are never the same, because one touches the eye and the other doesn't". It went on. I get it! I didn't need to be talk to like a child. I'm not versed in your jargon, but I think you know what I meant - regardless of prescription, I want contacts that work like my glasses. The patient should not be held to the same technical standard as a co-worker in the industry. Pedantic and rude! This final conversation was via a returned call. The caller began by telling me they were dismissing my case (assuming also dismissing me as a patient) and mailing my final (not correct) prescription to me. Much of the conversation is detailed in the above paragraph. I will never return to this office, nor will I recommend it to anyone. I train young people who are learning to become healthcare providers. I would be mortified to know that any of them would act in their future practices the way Dr. Levin (or the technical staff) acted with me. Thankfully, my previous doctor's practice has been purchased and reopened, and I hope that I can return there when my next appointment comes around. In the meantime, I'll muddle through with these less-than-ideal glasses and contacts until my insurance is available to try again. Likely, I'll just continue to use my glasses prescription from years ago!

Staff is terrific here and Dr Andy does a great job. I would highly recommend them if you are…read morelooking for an optometrist.

I stopped in to see types of eye glass frames they had. Was greeted warmly and squeezed me into…read moreschedule at that moment. Was very taken back to the great help selecting a pair of frames. One of the front desk receptionist got to work on my insurance that was locked by another eye glass place. I was handed off to an optician that was really great. I appreciated her having my insurance coverage all printed out showing coverage for different options in black in white. Everyone was friendly and warm, was told glasses to arrive 7-10 days. Received in 8 days and fitted right after stepping in door. I am so happy with lenses, glass frames and service.

The Vision Center treated us okay overall. My baby needed glasses, and the staff helped us pick out…read morethe right pair. They made sure the fit was perfect for my little guy, which gave me peace of mind. The process wasn't flawless, but once they focused on us, they took care of everything. My son loves his new glasses so far, and seeing him happy makes the experience worth it. Damn glasses $250 that's wild to me

Have been coming here for over 10 yrs, Dr Pierce and Dr Jack have always accommodated us if there…read morewas an emergency ie. Contact lenses scratching my eye. Kids always get glasses from here and contacts. They take our insurance so we dont really have to worry much on costs. My son broke his frame while playing at school, it was with in the year they replaced it with copay no hassle. They have branded luxury frames if you want those or basic that wont cost much are also stylish. A++ on service.

I really try to support local business when I can, which is what drove me to Suburban Eye Care a…read morefew years ago. I've had a few small problems with them, including pricing issues and communication issues, but I was willing to overlook them. However, the last straw for me was at my most recent eye exam. During some routine tests, the tech sat me in a chair in a darkened room, explained the upcoming test to me, then nonchalantly told me that the test would be an additional $45 charge, without giving me an alternative or the option to reject the test. However, I interrupted her and told her that I wanted to reject the test. The tech then said that I would need to have my eyes dilated if I rejected the test, and I agreed to that. Then, she handed me a form and told me that I needed to read it, as I was sitting in the dark without my contacts in or my eyeglasses on, in order to reject the test and opt for dilation. Later, when we returned to the exam room, I was asked to sign the form, again, without my contacts or glasses. It seems to me that asking a patient to read and sign a consent form without their contacts or glasses, in a dark room, is ethically dubious. It also seems like really shady sales practices to make a test with an additional $45 charge the default, when a no-cost alternative is also available. I don't think I can trust Suburban Eye Care to have my best interest in mind after an experience like this. I sent this feedback to Suburban Eye Care soon after my negative experience and received no response from anybody at the practice, so it seems clear that my concerns are not important to them.

Be aware of this place specifically the vision therapy department, poor communication,…read moreprofessionalism, and questionable intentions - left feeling scammed. The vision therapy manager requested 12k out of pocket costs confirming my insurance would not cover. As soon as I raised concern about cost, they instantly provided a $4k reduction. The vision therapy manage was annoyed with me questioning the cost when come to find out my insurance coverage had never been checked! My insurance company had to reach out to them to get them to even check my insurance. They even called me back to let me know something seemed odd about their conversation with Suburban Eyecare Vision therapy manager. Sharing this experience as I'm honesty at a loss as to why this was such a difficult, confusing experience when it was easily avoidable with a little work - that I ended up doing in having my insurance company contact them. I ended up choosing not to go here given this experience and also after researching this isn't the first time this place has been involved in scams with the owners history of being indicted on many felony charges of writing illegal prescriptions. Avoid this place!

Seems to be one of the few eyecare shops that get high marks. Virtually most listed out of 10 or so…read morein alphabetical order rank above a 3! In 2014, I got new glasses in San Francisco by older tradesman that was excellent in all facets, understood how to make a quality set of 'Progressive' lenses and the cost was reasonable. Back here in Southeast MI., getting quality work at a reasonable price seems elusive and not hassle-free. Based on other reviews, I would certainly consider a 25 mile drive to Novi for a quote.

eye exam was good execution and service are very poor. definitely go somewhere else for glassesread more