Fahad was great. My Tesla Y was dead in my garage on Mother's Day morning. He was contacted via Tesla roadside assistance to tow the vehicle. He arrives less than 30min later, knew how to jump the car enough to allow me to get it out of my garage and onto his tow bed. He was polite, knowledgeable, and efficient. While I hope I never need any roadside assistance again, I'll happily call Fahad and Henry's Towing the next time I'm in a bind. read more

Geico specifically put in their note I needed a wheel-lift or dolly tow truck because I am in a parking garage. First they were late which I understand but they kept pushing back the time. Second, it took nearly 40 minutes for him to just find me and get to my car. Then after being late and having trouble finding my car, they told me they were unable to because they only brought a flat bed tow truck EVEN THOUGH IT WAS SPECIFIED IN ALL OF THE NOTES THAT WHAT WAS NEEDED WAS A WHEEL-LIFT OR DOLLY. I wouldn't recommend this company to anybody honestly. read more

Fahad was my tow truck driver and he was great. He drove all the way out to Long Beach and towed my car to South Orange County. We had a great chat during our long trip and he was very nice. He was able to help me with my car once he got it to my house which I was pleasantly surprised since I was expecting to do a lot more work. Fahad was able to turn my bad morning into a good day. I can't thank him enough for his great service. read more

Tesla Service sent Henry's Towing to bring our car to the Tesla service center. Alfredo was assigned to our request, and he is fantastic. Alfredo promptly called us, once Tesla connected us to their towing service. Alfredo arrived at our location within 20 min. We live in a parking garage, and he was able to maneuver through the tight turns like a true professional. He managed to pull our Model 3 out without scraping underneath (the car rides low + we parked hovering over a concrete curb). He is very very informative with Teslas and was able to nail the correct diagnosis. He is a very kind and genuine worker who made this stressful event, not so stressful. So glad we were connected with Alfredo, he needs a raise within the company. Thank you so much Alfredo, you really saved the day. read more

Henry's Towing - Alfredo handled our Tesla Model 3 perfectly - Towing Near Me - Santa Ana, California

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Stoopid mthrfukn Yelp app deleted my review, so here is the short version. Henry's tow truck via Toyota Roadside Assistance showed up 1:15 after the originally scheduled time, and 45 min after the revised ETA. I received no call in the interim. I told the driver to take a hike. I called AAA and a truck from Mandic showed up in half an hour. Moral to the story is, don't call Henry's unless you want an unreliable provider that doesn't keep you informed. read more

Henry's Towing - I called Toyota Roadside Assistance @ 1:30 pm, and driver didn't call until 3:45 pm: Fuk U Henry's!!!! - Towing Near Me - Santa Ana, California

My car was stuck in middle of street. Luckily just around corner from home. Called AAA and they sent Henry's. Fortunately the driver that contacted me was greatly able to cut the arrival time and got me home quickly. He was friendly and very knowledgeable. I wish I could remember his name because he needs a bonus or raise. read more

Been waiting on the side of the freeway for a tow because my vehicle broke down, literally on the freeway. It's been an hour and 30 min, still no tow truck. No one seems to know how far they are, or why it's taking so long, but I told them I was on the freeway and I'm pretty pissed they are taking so long. The first update said 55-65 min and had no truck in route. I called after it had been an hour and 15 minutes with no tow truck in site and they said they were almost here and would call me. They didn't. 10 min later I called USAA and they told me they called them and it's going to be 25 more minutes. I got another text wand now the app shows them in route, 25-36 min away. This is insane! Someone owes me an explanation. I should not have to wait 2+ hours for a tow!!!!!! Update, I waited 2 hours and 15min. The driver was not sympathetic whatsoever and just shrugged and said I was lucky, the last guy had to wait 4 hours! So unprofessional! I'm just praying my car makes it to the shop before they close! If you can avoid calling them, avoid it at all costs! read more

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Worst service have ever experienced in a business. ToyotaCare sent this service to me, and they have been nothing but a nightmare to deal with. They've replaced my battery twice, and I'm in the middle of dealing with them for a third time as I type this. The battery keeps dying, but it's under warranty. Otherwise I would definitely go somewhere else. During this most recent time they sent someone to jumpstart the battery, but that didn't fix the problem. Rather than replacing the battery on the spot, I had to put in another maintenance request to send someone to repair the battery. They wouldn't even tow my car for me. Also, the women in the phone are extremely rude. I would avoid dealing with them at all costs. Next time ToyotaCare tries sending this clowns I will insist on someone else. I don't care how much longer the wait is. read more

I used their services thru my AAA,the driver was very helpful.After multiple tries for the vehicle to start,he tried one Way of dolly, because needed the dolly in order to move the rear Wheels.Prior to sent them, another provider had tried to help me,but couldn't.Henry's towing did it.the driver was very patient,polite and friendly.thank you. read more

Told me I needed a battery for my Prius and tried to sell one to me off their back of their truck. Their app their technicians used said I needed to replace the battery at 8%. I said no and told them my battery was only 9 months old. After they jumped it and left, my car as been fine for nearly a month. Hmph.. read more

I scheduled a tow truck pick up for 8am morning the next day. I even called at 730am, to make sure they would arrive on time. I call at 8:15am, and dispatch tells me he will call and arrive shortly. 8:40am, Dispatch now tells me he should arrive 15 mins. 9am, Dispatch finally decides to call - tells me is about to leave Ladera Ranch,...40 mins away... I could already tell this place is garbage and the dispatchers are stupid little b!+c#es who don't care, and can't be bothered to do there jobs. 10am- still no word for the tow truck guy. 10:20am - tow truck guy comes, says he brought the wrong tow truck, and I need to call my insurance and start over again..... Dispatchers tell me they have to hang up on me if I keep yelling and cursing at them.... I tell them to FK OFF YOU DUMB C()*T..!!! and hang up on them. I deal with my insurance and they cannot beleive the service I am receiving. And takes care of it for me. read more

I have no idea where to start. I got kicked out of my car at 9:39 am. I called for service and was told it might take no more than 2 hours. I called within an hour and then I was told he is running begins and might take an additional 68 min now it's already been from 9:39 to 11:30 I have been waiting. It only gets worse. Every time I call I am sure it's the same girl that said she is the supervisor and she had just got there. Well next I call back working the hour and do not get a call back but text at 1:56pm with updated arrival time additional 45 min. I am furious. At 3:38 pm another update saying it will be another 60 min. If I was told it would be all day I would have taken an UBER home got my keys and avoided the trouble and head aches. Well my car did not get open till 4:40 Pm. Missed meeting lunch and cutoffs. AVOID THIS TOWING COMPANY. NOT RELIABLE read more

I was broken down with a flat tire on the 405 and harbor blvd in Orange County. My insurance Gieco Had Henry's towing come out and help me with my tire issue. Great service. Qusay the driver was amazing and had me back in the road within 10 minutes. Gieco please keep these guys on the program forever. Thank you Henry's towing. read more

12/14/2021 Decided to try them out under prepaid maintenance with Tustin toyota. Sent a request for a jump start at 5:03 PM, got a confirmation text and link saying ETA is within 90-105 min. At 6:42 PM (nearly 120 min??) the link said help was "arriving soon". Called the provided number to get an update, lady who answered cut me off before I finished asking a question and said "its gonna take another hour, were really behind". Okayyy? I just cancelled and called geico instead and within 5 min OC roadside assistance called me that they're coming in 10-20 min. And they actually showed up on time. Yea I dont recommend henrys read more

My husband went surfing after work and got out of the water only to realize that he needed Roadside Assistance. We pay for this service through State Farm. State Farm called Henry's Towing to respond to our call at 4:21 pm tonight. We initially received an estimated time of 5o minutes. Henry's has an ETA app that tells you of their arrival so after the 5o minutes we kept getting an "arriving soon." We finally called only to have a female who answered the phone state that it would be another 60 minutes. 60 minutes later, my husband called again and was told it would be another 30. The last message we received from Henry's was at 7:32 pm stating that it would be yet another 60 minutes. We finally called AAA and they arrived in 15 minutes! We will be calling State Farm in the morning to complain about this company. Roadside service should be fast and reliable. I can't imagine if this had been our daughter who was stranded and needed roadside and wasn't close to home. Absolutely ridiculous!!!! read more

What an amazing experience... I had the opportunity to get Camaro towed by Henry's Towing and their driver Nick helped me out. I was given an courtesy call by the dispatch rep and soon as the driver Nick was close, Nick also gave me a call. Nick also gave me the option to ride with him or follow behind. Super nice guy, and we were chatting about cars. I will referring all my friends and family to Henry's Towing for sure in the future. read more

Henry's Towing - Towing Near Me - Santa Ana, California

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I had a shredded flat and needed a tow truck to tow to tire store and AAA sent out Hadley towing. After confirming with Hadley Towing dispatch that I didn't have a spare and needed a tow truck i waited over an hour. Hadley driver called me on the way and they did not have a tow truck and did not have a spare. After blaming AAA and Hadley Tow dispatch being completely bullying and rude I asked AAA to send another service. Henry's Towing showed up faster than they said and were completely professional and very nice. The driver was amazing in fact. Would totally recommend. read more

Ask for Estaban. He is the real deal. very empathetic, professional and fast. We were stranded with a Turo Car that had poor engine maintenance and was not safe for driving. We were stranded for 5 hours with super delayed turo service. Multiple tow trucks dispatched and none showed up except for Estaban from henrys towing. He provided helpful information, made sure we were safe and that the uber reached this location on the highway to pick us up. he also followed specific location drop off directions for the towed car perfectly and followed up with me afterwards. Highlight of my day. Grateful for his service. read more

Henry's Towing - estaban loading up turo car. professional. Estaban provided helpful information and ensured we were safe and picked up by Uber. - Towing Near Me - Santa Ana, California

Had me wait all day for and then wouldn't take it cause they decided they didn't want to go that directions Beyond lazy read more

I received roadside assistance by henry's through state farm for flat tire. They installed my spare tire while I was at work. The driver over torqued the lug nuts and cross threaded one nut. My spare is stuck on my truck until I can get it fixed. I called henry's and tried to explain what happened and they immediately put me on hold without saying a word. I stayed on hold and eventually hung up. I sent two requests via their website to get a driver back out to remove the cross threaded lug nut and they never responded. They don't even deserve 1 star... read more

Assigned to them by manufacturer roadside assistance. Received notification that they would arrive in 60 minutes. After an hour I called and they told me they weren't coming. I had to then call back my roadside assistance and be reassigned to a different tow company. Wasted over an hour of my time in the middle of the night. Looks like I am not the only one to be screwed by Henry's Towing. read more

My car got rear ended in Orange County couldn't find anyone else but Henry's towing that was open luckily for me they picked me in 40 min and I was home safe. Thank you guys definitely life savers!!! read more

Daniel provided great assistance: quick assessment, timely resolution, and advisory on my next steps. He explained things in a simple manner, brought levity to a stressful situation and saved me money. He is a bright spot for this company. Daniel should get five stars, but to no fault of his own, his peers cannot match his service. If talent spirals upward, then hopefully his peers will take note of what he is doing and raise their performance to match his expertise and service. read more

Driver Christian was delightful, prompt and courteous. However, I wouldn't recommend getting a battery from this merchant. After only 5 months the battery died. When I called to request a replacement the dispatcher didn't tell me they charge a $90 replacement fee. It was supposed to be covered by an 18-month warranty (label on the battery clearly states 18 MONTH FREE REPLACEMENT). read more

This place has no regard for any form of customer service. If you ask for a tow you apparently get put on a list and they can cancel your appointment at their whim. Call Henry's only when you have all day to wait for a tow. And then you should probably expect to wait until tomorrow. read more

One of your 'professional drivers' couldn't help but merge into my lane on 76 and tailgate me with his BRIGHTS ON for over two miles, unable to contain his road rage. Thanks for having the sticker on your truck, I'll remember who NOT to call in the event I need help. read more

In a bind? Stuck in traffic? Need a tow? Don't worry Henry's got you, 4+ hours later. Need an update on the status of the tow truck? Say less, call the energetic ladies that love their jobs at their office. Seriously though, save yourself a headache and avoid these negative people. read more

If i could give them a 0 stars I would. We use AAA and Friday 5/20/22 we had my husband because truck stopped in Anaheim, California. They told him to wait 1 hour, he waited, no truck driver, he called again they told him 1 hour, he called again, he was told 1 hour. This happened for the next few hours. Around 3pm, I called AAA dispatch center because this had already gone for 5 hours and no truck had shown up. No communication from AAA or the trucking company: I called Henry's Towing from Santa Ana to see where the truck was and the lady who answered, just said "HOLD ON" i got disconnected and called back and she answered with, "I SAID HOLD ON" and put me on hold, I just hung up at that point. I was very upset because he was stuck on the side of road. I spoke the AAA dispatch person and she was apologetic but at the same time she just told me they can't control what the tow trucking company tells them, and well she just said he has to wait. He did not get picked up until 5pm. That is 7 HOURS!! He was 1 hour from home. This is unacceptable. NO one should have to wait 7 hours for a tow AND AAA should not deal with dishonest and flaky tow trucking companies. He didn't get home until 7pm because now he had to wait in traffic for 2 hours because it was rush hour on a Friday. I am very dissatisfied and disappointed with he service we received. read more

Henry's Towing, which is under new management as of this posting, is an overall good towing company. I would have given the company 5 stars if it was not for the "Con" listed below. Notes/ Timeline: 1. My vehicle is a 2016 Lexus ES 350, with less than 40K miles (as of this posting). 2. I called my insurance for a jump start for a dead battery in February of 2022. Henry's Towing was the service provider. 3. The battery was replaced with Henry's Towing recommended 30 month warranty battery for my Lexus (see photo of new battery which was installed in February 2022). Quincy was the technician who replaced the battery. Excellent customer service, polite, thorough, informative, detail oriented, and tested the car's alternator with a smile. Thank you Quincy for a job well done! Individuals such as yourself are a blessing to those who are stranded without an operational vehicle. 4. The new battery which was installed in February was dead in May 2022. I called Henry's Towing directly (not through my insurance) since the new battery was still under warranty. Technician came and jump started my car. This was no fault of Quincy's instillation. All good so far... 5. The battery was dead again. This time in August 2022. I called Henry's Towing directly to have a battery swapped since the battery died twice while under warranty. 6. Spoke to Edwin (dispatcher) on 08/04/22 to schedule a battery swap for 08/12/22. He offered to also send a technician out in the meantime to jumpstart my car so that I would not be stranded. I informed him - all is good, I'll use my other car in the meantime and to keep my appointment for 08/12/22 for the swapping of the battery for the Lexus. Excellent customer service Edwin. It is because of individuals such as yourself business have repeat customers. 7. I called Henry's Towing on 08/11/22 to confirm my battery swap for 08/12/22. I spoke to Janisa (dispatcher) who transferred me to Mohamad (who identified himself as the manager). If Mohamad was not his actual name - then disregard the name going forward. 8. This is where things go off the rails with Mohamad. He demanded I take a photo of the battery which was installed by Henry's Towing back in February 2022 and send it to him. I explained, all I'm doing is confirming my appointment for the battery swap for the next day. He refused to listen to my situation. Instead, he was belligerent, rude, and aggressive on the phone. He demanded, I take a photo of my battery and send it to him because he DID NOT believe the battery was under a 30 month warranty. I informed him I was not with my vehicle to take the photo and send it to him. He said, "When you get to your vehicle to take a photo and send it then." Indicating he did not believe the battery was under a 30 month warranty. I was not going to wait 10 hours (until I was with my Lexus) to prove to Mohamad the warranty with a photo. I informed him that Henry's Towing records and invoice should indicate the battery instillation on February of 2022 with the type of battery and other pertinent details of the service which was done - I as the customer should not have to prove to a business who "should" have detailed records of services of their customers. He and I continued to have a heated circular discussion of my service appointment confirmation for 08/12/22. I can't believe Mohamad is so ill mannered, naive, unintelligent, and irresponsible. He definitely gives Henry's Towing a bad reputation for customer service. He eventually hung up on me. Mohamad see the PHOTO. 9. I called back on 08/11/22 after the "manager" hung up on me. I spoke to Janisa (dispatcher) and she confirmed my battery swap. She was awesome and VERY helpful. Thanks Janisa. 10. 08/12/22 Edwin called me at 9am to confirm my battery swap around 10:45am. Thanks Edwin. 11. 08/12/22 battery swapped by Eduardo. Excellent customer service. Pros: Excellent dispatcher customer service from Janisa and Edwin. Scheduling and estimated time for service were accurate. Technicians Quincy and Eduardo - Excellent. "Cons:" Mohamad or the manager. The manager does not belong in customer service. The President of Henry's Towing (according to BBB) - Marina, needs to ensure customer service is of the upmost priority since safety of individuals on roads, freeways, etc. are above all other circumstances. read more

Henry's Towing - Towing Near Me - Santa Ana, California

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If i could leave no stars I would. I was teamed to Henry's via Toyota Roadside assistance. When I pushed my SOS button because my tire ripped from the rim and torn off something and looked lodged in the wheel mount. I have no clue about cars, tires, damage, or towing, but I knew it might not be just a simple tire change, and I said so. Henry's texted, saying 60 to 70 minutes for assistance to arrive. After 40, Marina called. She said the call noted said I might need a tow or tire change and if I thought it might need a tow she needed me to call back the emergency road side number and change it to just tow. I asked why she couldn't just send the tow truck and if it was just a tire change they could do it and be on their way. Ahhhh the argument and back and forth ensued in which Marina was less than kind, service oriented or professional. I have never been talked to or treated so poorly in a situation for which patience might not only help but should just be implied. She canceled my call, which was fine with me. I had to walk back to my car in tears alone at night ( I am a female and had just my work clothes on, I was cold and more than stressed at this point) . I would never recommend Henry's service to anyone and I suggest Marina find a new job which does not require her to work with the public. read more

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I'm still waiting for my tow 2 hours later. Original estimate was 1 hour. They have no drivers available yet they pick up the job from my fleet dispatcher. read more

Are you kidding?!?! I used this through kia roadside assistance. Took him almost 4 hours to get here. Once he got here extremely rude! Tried to charge the battery after me telling him I don't think it's the battery. Then he tells me it's not the battery maybe starter and I need to get a tow. But yet this was a tow truck!?!?! I'm so pissed. This is on New Year's Eve abs the fact he took so long I dint have the ability to tow it to a Kia since they are closed now. This man was one of the rudest humans. Do not use this service!!!!! read more

My car broke down in Santa Ana and my insurance referred me to Henry's Towing. After I placed the service the dispatcher called me to confirm all of the information and told me the driver would be with me in about 30 minutes. The driver showed up on time, loaded my car and got me where I needed to go. They were very helpful and friendly! read more

Henry's Towing sent a repair technician to my house to install a new car battery in my car and offered me an 18 month warranty. The battery failed yesterday (Sunday) and I subsequently learned that it is the wrong type of battery for my car and absolutely not recommended by the manufacturer of the battery or vehicle. Henry's provided an 18 month warranty on the installation (parts & labor) at the time, but now refuses to honor it, stating that they no longer service my location and that I should have driven to the battery distributor in Garden Grove (with my dead car, no less) and taken the issue up with them. I called the business to speak with an incredibly rude supervisor who talked over me, refused to help, and finally hung up on me. She asserted that the battery they installed was just fine, despite any easily searchable and publicly available information from the auto maker and battery manufacturer explicitly stating otherwise. easily proving otherwise. Absolutely awful folks on staff that don't live up to their obligations. Do not use. read more

This is absolutely the worst towing company I've ever dealt with. Had a scheduled service at 9 am through Subaru roadside assistance. After waiting, I alled 3 times I was told driver would be there in 45 minutes to an hour and never showed! Day 2 much of the same. Completely unreliable! read more

David who rescued me, was absolutely wonderful!! After sitting in my hot car stuck on the 55 Fwy for 4 hrs. He stopped and asked me if I was alright. Then proceeded to toe me and my car to the Subaru dealership. I can't speak highly enough of this young man. His employer should be very proud to have him on his payroll. A true gentleman!!! Thank you David!! read more

The tow employees are rude and bad drivers. They are not careful with property. Use a different service.

Worst service ever. Don't do business with them. I told my svc provider they need to cancel their contract; the provider agreed. We'll see what happens. BE WARNED. read more

Was supposed to show up in an hour, delayed for another 30, and now two hours in they decided to cancel on me. Extremely unhelpful and useless company. Doesn't even deserve a single star. read more

Needed to get my pick up to the dealer and Henry's was dispatched by FCA roadside service. Daniel was the tow truck operator was very friendly and great sense of humor!! He was very careful in securing the vehicle and promised to take good care of it. Very glad to meet him and have a great experience. read more