While no one ever wants to need a tow, Aliso Viejo Towing & Recovery has been a lifesaver for me…read morerecently. First, they helped when my battery died near my home. Since I had purchased my previous battery through them, it was still under their 3-year warranty, and they replaced it entirely for free. Two weeks later, my transmission light came on. They arrived promptly, handled the situation professionally, and towed me 15 miles to RSM Honda--even letting me ride along to the shop. Thank you for being there for your customers and making a stressful month much easier!

0 stars if I could. Absolutely terrible experience…read more AAA Roadside Assistance contracted AV Towing to tow my car to my mechanic last night, and this has been one of the worst roadside assistance experiences I've ever had. When the tow truck driver arrived, he initially told me that I had to be physically present at my mechanic to receive the car because the shop was closed. I called AAA and put them on speakerphone with the driver. AAA explained to him that I did not need to be physically present if the mechanic had a key drop box. The driver could simply leave the car in an appropriate spot and put the keys in the drop box. At that point, the driver explained that if there was no space available in the mechanic's lot, he couldn't just leave the car somewhere outside the lot because it could potentially be towed. AAA then explained the policy: if there was no appropriate place to leave the vehicle at the mechanic, the driver was supposed to take it back to the towing yard and store it overnight, with me responsible for the storage fee. The car would then be towed to the mechanic the following morning. The tow truck driver acknowledged that I would have to pay the storage fee, and I said, "Yeah, that's fine." At that point, it was already around 8 p.m., I had been waiting over an hour for the tow truck, and I have two young children, ages 4 and 6, who needed to get home for dinner and bedtime. I just wanted to be done with the whole situation. I was completely fine with paying the storage fee for the night -- just take the car back to your yard, store it overnight, and we'll figure it out with the mechanic in the morning. I left assuming that was exactly what was going to happen. Except that isn't what happened. This morning, I called my mechanic and was told my car was not there. I then called AV Towing, and that's when I found out that the driver had apparently left my car in the parking lot next to the side of the road where my car originally broke down. Not at my mechanic. Not at the towing yard. And despite the fact that he had my phone number and knew the situation, he never called or texted me to tell me where he had left my car. So now I'm left having to drive over there and hope my car hasn't been towed from the private parking lot where it was left. I then called AAA again to have the car towed to my mechanic, and I was told that they now needed me to be physically present to receive the car. At that point, it honestly felt like they were simply refusing to provide the service I pay for. I don't understand how this is acceptable. AAA gave the tow company clear instructions, I agreed to pay the storage fee if necessary, and instead the driver apparently decided to leave my vehicle somewhere completely different -- without notifying me. I'm now left dealing with the consequences of their failure to follow instructions and communicate with me. I've filed a formal complaint with AAA, and I'm going to do everything I can to have AAA's contract with AV Towing terminated so other AAA members don't have to experience what I did. This has been an unbelievably frustrating experience from start to finish. I pay for roadside assistance specifically so I don't have to deal with situations like this, yet somehow I'm the one who has had to spend even more time and effort trying to locate and get my own car to my mechanic. Absolutely unacceptable.

My husband and I have used Alpha a handful of times. Great service with friendly dispatchers and…read moredrivers. Very reasonably priced. Hopefully we won't need another tow... but we know who to call again if we do!!

Wow - incredible customer service by Alex and Ryan. Alex went out of his way to gather up personal…read moreitems and deliver them to me! Thank you for going above and beyond.

Dispatch guy was very rude and not helpful. I was texting him since morning but was lagging…read morethroughout and when I finally got a call he kept asking the same questions and would cut me off when I answered. Very passive aggressive throughout the whole conversation too. I don't usually give yelp reviews even for bad experiences but I would put 0 stars if I could lol

Great employee. They ran into a problem and delayed my appointment but professionally handled. I…read morewould recommend their service.

Thank goodness for South side towing. Came to the recuse I…read moremade a call to AAA no response no ETA for 2 1/2 hours Thank you Southside towing came And assisting with the towing fast service. God sent us an Angel. thank you so much. Highly recommend their towing service. Thank you so much, Angel .

A predatory towing company with accomplice, fake OC patrol breaking California law. Shady, shady,…read moreshady their grandmas must be so proud of them.

June 20, 2026: Requested a tow via AAA, and was dispatched an ERS unit. Both the driver Austin and…read moretheir dispatch called to collect information from me and provided me with an accurate wait time. Wanted to give Austin a big shoutout for making the tow a smooth experience. Great communication skills and solid work ethic.

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My…read moreGerman Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir.

Sea Country Towing treated us well! Nicest drivers I believe I've ever met and I worked for a…read moretowing company a few decades ago. On Friday, 8/28, had to have someone come out to check out the battery in my car. We ended up buying a new battery, and Darius S. Was the driver that came out and helped us. OH MY GOSH!!! What a personality on him! He was very professional and personable and treated us very kindly. Today, had to call for a tow. Our driver was Ahmad and he too was very personable and professional! Made the pain of money being spent, seem less painful, when he calculated the towing fee past the free 7 miles, LOL. Thank you, Sea Country, for hiring awesome employees!!

I have to say I had the best experience for the first time ever with a towing company. Johnny was…read moreso helpful and gave us actual helpful insight and advice and was SO NICE. It was the nicest experience I had that day especially being a rough start on my birthday. THANK YOU JOHNNY!!!!!!!!

I highly recommend Reza for all your local Towing needs. I've used them multiple times and he is…read morevery prompt professional and nice. Try him out you will not be disappointed . Damon Block

Archer Towing showed up quickly to pick us up on the side of the freeway. We had a miscommunication…read moreand accidentally called two tow trucks so, we didn't actually get towed by archer towing, but we were still impressed with his great attitude and quick arrival. Would definitely call him again.

We had the best experience with Imad. He arrived quickly for a late night call around 1am. He…read moreloaded and unloaded our car and we got home safely. We were stuck on the side of the freeway for hours because we had a terrible experience with Orange County Motor Club through AAA and CHP. After this experience we plan on canceling AAA and only using I Tow U! Thank you Imad!

I had a bad towing service ever. They moved my dead tesla without dolly and left the tire damage…read more To the owner if you don't have time please don't take the reservation.

edgar is such a great driver such an amazing attitude . very helpful and understanding. he…read moreseriously needs a raise .... thank you mission towing for existing i totally recommend .

Predatory towing fees. Complete disregard for reasonability. If 0/10 for reasonability. $580 charge…read morefor 1 day. Just because they can, but should absolutely not be legal. Also, for some reason a flat bed truck is ALWAYS the "only available truck we had at the time" to justify the ridiculous cost.

Blair's Towing responded to my call right away, and Brian arrived within 20 minutes to pick up our…read moreclassic Corvette for transport to a corporate event. Brian was extremely conscientious with our car and clearly knew exactly what he was doing. He was friendly, attentive, professional, and took great care handling the Corvette. Excellent service from start to finish. I highly recommend Blair's Towing--and Brian in particular!

Brian came exactly on time. He was super nice and knowledgeable…read more And the best part is that he jump-started my dead battery in less than a minute so I was finally mobile again!!! Thanks Blair towing for the super service!