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    Hepner Tire & Auto

    4.2 (6 reviews)
    Closed Closed

    Services - Hepner Tire & Auto

    Auto brake repair

    Auto engine repair

    Hepner Tire & Auto Photos

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    2 years ago

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    5 years ago

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    5 years ago

    I trust this shop. They are honest, friendly and their waiting area is clean and homey feeling.

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    6 years ago

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    12 years ago

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    County Transmissions

    County Transmissions

    4.8
    (105 reviews)

    Overall: 15/10 An honest and professional shop that has…read moreearned my lifelong business. Service: 10/10 My primary contact was Mike, however I spoke with many other staff in person and over the phone over the course of a week after I had my Crosstrek towed in with a destroyed transmission system. Everyone was courteous, helpful, and responsive. The new transmission they procured was practically brand new and installed professionally. The experience they provided me as a customer was as excellent as the final bill and they are now my go-to shop for transmission and suspension work. Thus, I strongly recommend this business. When I had my car towed in, it was after hours, but conveniently they had an overnight key/car drop off system that was secure and easy. The lobby was clean, organized, and offered free cold water.

    Had my vehicle being serviced at local mechanic and they notified me that the PTU (Power Transfer…read moreUnit) that is part of transmission on all-wheel drive vehicles was leaking badly and needed to be replaced. They did not work on transmissions and advised me to take it to a transmission repair shop. Called the Ford dealership and they told me to replace it would run around $3300. For comparison I called some transmission shops and got ahold of County Transmissions and spoke with Hampton. He told me that it would run $2300 including labor if it needed to be replaced. They had good reviews so I decided to take it to them and save the $1000. Took it there on a Monday and Hampton told me they would have it done in several days. By Friday had not heard from anyone so I called them and was told that it was next in line to be looked at which would be the following Monday. My vehicle had been there five days and had not been looked at. On the following Monday, Hampton called me and said that it did need to be replaced and to replace it would run $3200. This was $1000 more than $2300 as he had initially told me and about the same as what the dealership would charge. Mentioned this to him and he said that the $2300 was for a used PTU that they would get from a salvaged vehicle, and a new one was $3200. He had not told me this when I first called and I had of course assumed the initial quote of $2300 was for a new one. Didn't even know they would consider putting a used one a vehicle because how would you know it didn't have issues. In light of this new information and for the fact I feel it was a bait-and-switch, I decided to take my vehicle to the Ford dealership and have them do the repair. The dealership's warranty on the PTU was much better and I know am getting a genuine Ford part. With an independent shop am probably getting a cheap aftermarket part. If I moved to another city or say was traveling and had an issue with it, I could take my vehicle to any Ford dealership and they would honor the warranty. If County Transmissions had done the work, then I was out of luck. Had to take an Uber back to County Transmissions and pick-up my vehicle and then take it to the Ford dealership. This costs another $50 on top of the $50 Uber charge had already incurred when I took my vehicle there and had to take an Uber to get back home as I live far from them. I opened up my SmartTag GPS tracking app as had placed an Android SmartTag GPS tracking device inside the vehicle awhile back. Was very surprised to see my vehicle had been driven around Vienna and appeared they were using it to run errands as it was stopping at various locations. So in the end I was out $100 in Uber fees, they had my vehicle for a week and nothing was done after Hampton telling me they would get to it in several days, plus they apparently used it to run errands. I would certainly not recommend this company in light of everything that happened. Note: Saw that Hampton had posted a rebuttal on my initial review where he states that the initial quote was an estimate to repair the PTU, but this is not true. The PTU is something that is replaced, not repaired, and he gave me a quote of $2300 to REPLACE the PTU. Plus they didn't need to be driving it around to determine where the leak was coming from since it was obviously leaking when I took it in and it had to be replaced. When I called him on Friday he said they hadn't looked at it yet; however they had been driving it around before that Friday. He mentions that they have a shuttle service and I asked about this but was told it didn't go to where I live.

    AAMCO Transmissions & Total Car Care

    AAMCO Transmissions & Total Car Care

    3.9
    (15 reviews)

    Tyler and his dad did good work. Explained everything and were timely in their work. Strongly…read morerecommend this shop.

    I had an issue with my transmission running hot intermittently and dropped off my vehicle for a…read morediagnostic of the issue and asked if they could check the pressure in the cooling lines as I thought that's a good place to start. I specifically asked to be notified before anything was dropped, transmission, pan, etc... Well the only diagnosis was they dropped the trans pan anyway without authorization, sent a short video of very fine metallic particles that gather in all transmissions and said you need a new transmission for $5500-$6000. There was no other diagnosis to come to that conclusion, it shifts fine, just is throwing error codes due to a specific failing part, not an entire transmission needing replaced. Regardless, when I went to pick it up the next day after declining their offer of a new transmission based on that expert diagnosis, thankfully I noticed the brand new leak under the transmission otherwise the transmission would have been toast. The service tech only screwed in the drain bolt 3 turns, if I would have left the parking lot all my fluid would have came out within a few miles and I would have needed a new trans immediately. Thankfully I could use my fingers to screw it back in until I could get home to get a wrench. In addition to that I now have a leaking transmission pan gasket from where the unauthorized pan drop was done and am a quart low on fluid. And I paid for that diagnostic service to have it come out worse than I brought it in with the original problem never even looked into. Even the check engine lights weren't reset that it came in with. It would have been better if they had done nothing at all. Please steer away from this transmission shop at all costs.

    Hepner Tire & Auto - autorepair - Updated August 2026

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