these guys are pros nothing but good here !!!!!!!!!!!…read morethis place fixes the other things the rest of shops cant!!!!

Thank goodness for Ronnie! Our serpentine belt broke on a lonely country road late at night. Ronnie…read moreanswered the phone a little after 7 am the following day. We set an appointment for 9 am. By 9:20 he was finished. Completely reasonable prices, great customer service and super fast. We were back on the road in no time. Thank you!!!

They overcharged me by about 50%. Probably because I had out-of-town plates, although I had moved…read morehere, recently. Isn't anyone honest? Anyone?

All six of my family members have been "patients" at Mike's (prior to Rob of Elk Mountain buying…read morehim out) for at least a decade. Rob has followed Mike's tradition of honest, fair auto repairs. Won't say they're the cheapest but my family can attest that many, many of the others are far more expensive. I will always put my money on honesty and dependability to avoid the horror stories that abound. The premises are spotlessly clean, the mechanics are attentive, and Rob is clarity itself in explaining problems.

From the owner: Elk Mountain Motors is a full-service auto shop in Asheville NC specializing in European, Asian,…read moreand vintage automobiles.

As an elderly, disabled woman with no local family, I rely on Jimmy's Automotive to keep my only…read moremeans of transportation - my car - running smoothly and reliably. I get very anxious when something goes wrong or I don't understand something about my car and the staff at Jimmy's is always patient and gracious to answer and explain, even if I ask silly questions. (And I do ask silly questions - a lot of them.) Jimmy's mechanics keep my car in good shape and help me have peace about its upkeep and maintenance. Jimmy's staff does great mechanical work and they really care about their customers. The Customer Service reps (at the desk) are really great, they work with me regarding appointments and the repairs that I need. I am so thankful to be a Jimmy's Automotive customer for several years and I'll keep coming back. I recommend them highly.

I am sure they had the best intentions; however, we brought in an old car with what seemed to be a…read morebusted radiator. They said they were busy, but they would do a thorough inspection. We said "we just need it running". One week later, we get a thorough list of things to fix, including "polishing the headlights" all with a sum total of more than we paid for the car ($4500 on a 2004 car that was worth $4000). That should have been our clue to go elsewhere, but we trusted them and moved forward with the critical repairs, unaware of any risks. In their defense, they did say it could also be the gasket, but we do not know what that means or what it costs. After spending $2000 we learn that yes, the gasket was blown and that would cost $3000 to fix. (meaning, if they had their way, we would have spent $7500 on a car that was worth $4000.) If we had been made aware of this potentially LARGE risk, we would not have approved of the initial repairs, we would have just sold the car for parts. But instead we were stuck with paying $2k for a car that wouldn't run or adding another $3k for a car that still would need a few things. They claim to excel in customer service; however I do not feel confident in their motives. To me, good customer service involves working together with the customer to find a solution that makes the most sense, and helping the customer make the best decision while understanding the risks. It's not selling a cake for 2000 people when you're only expecting 50 guests. We took the car elsewhere to complete the repair, not because of the price, but because we didn't feel we could trust them to provide information for us to make a decision appropriate for the age of our car.

Used them to repair our CRV after reading excellent reviews and am glad we did. Very professional…read moreand reliable and did quality work. Excellent communication from start to finish and they handled dealing with our insurance company, making the process very easy for us. Highly recommend them!

We have spent thousands of dollars having our Mercedes wagon painted and repaired here. Without…read moreexception, we have been fully satisfied and pleased with the work done and the personal service we received. You may count on the company owner's honesty, skill, and determination to do an excellent job. Jim Bishop, Black Mountain, NC

At the time the car had broke down and we called but the phone number that was online, it was not…read moreworking so make sure u have a number that will go through

I had a radiator burst on me on the way to go RVing on a Friday night. Limped the truck home and…read morestarted calling repair shops in the morning. Most shops were a week out and half were not open on Saturday. I needed to get my vehicle fixed by Monday morning. I have never used a mobile repair specialist in the past so I figured I would give it a try. I googled mobile repair specialists and called several with no answer and had to leave messages. John from Auto 911 answered the phone on the third ring and was ready to help. I called him at 9:00am and he was to my house by 10:15 on a 10:30 estimate. He looked over the truck, tested the truck, found the parts (several miles away), retrieved the parts and finished the repair in less time than it took me to find him on Google. The price was comparable with a brick and mortar shop without the hassle of getting your broken down vehicle to a shop. So to sum up my experience with John and Auto 911 of WNC, I would highly recommend them to anyone!

Had an unfortunate experience with Valer. Hired them come out to fix the broken A/C in my vehicle…read more When they said it was all set, we paid and went to get the car. Once we got the car back, the A/C was in the exact same condition as when we left it with them. After letting them know it wasn't fixed, they stringed us along for over two hours on when they could look at it again to the point we couldn't wait around for re-service. They knew of our prior commitment so this felt intentional. Another concern is that he accidentally sent us a voice note when speaking with his associate saying that there was a leak but "we'll worry about that another time." In later texts, he explicitly lied to us by writing they checked everything and there were no leaks. After this, we had a reputable company look at the issue, who diagnosed it within five minutes as a leak. I've approached Valer to work something out considering they knew the problem but ignored it and charged us anyways, based on the accidental voice memo. In my attempt to get some type of refund, they lied again, stating that they sat there for 30 minutes with the A/C on to ensure it worked, however, the entire service call didn't even last 30 minutes. The third lie was when we were told they warranty all of their work, but haven't done anything to remedy this situation. Since there was no resolution despite their "We don't do refunds we get results (with an arm emoji)" text when giving the company the fair chance and time to make it right, this review is being shared as neither of those outcomes have been met.

Roy and Dave are def = great mechanics just didnt like the secretary's attitude i mean arent you…read moresupposed to make your customers comftrabke not pester them