Stay away from this Company! We hired Heritage Builders to install all new windows and do our siding and gutters. We put our 50% deposit with them in April of 2025. The sales person provided us our quote it stated the windows would have grids. I texted him and said we didn't want grids and he ensured me that although it stated grids on the estimate, our windows would not come with them. When the windows finally showed up 3-4 months later they all had grids. When I brought this to the owner Shawn MERY's attention. He said they were not going to get us the windows we asked for since the contract stated grids. I had a text chain with his sales person to collaborate our story, yet the only way we could have tried to get them to make this right by buying all new windows or would have been to bring them to court. So we just accepted it and let them move forward. Next, every single window was the wrong size. They never sent a tech to measure our windows and instead relied on the measurements from their sales person who never measured windows before. They were suppose to be custom replacement windows, which means they are only suppose to be 1/2 inch smaller to shim them in place. They were 2-4 inches too small one way and 1-3 inches the other way. When I brought this to Shawn 's attention, he kept trying to say that it was normal, although any window professional would tell you normal is only half inch total deviation for custom replacements. Shawn and his partner Eric refused to order the correct size windows. At that time we had our 50% deposit on our windows and siding contract so it was either except the windows, or I would have been in court for years trying to fight them. We were left with little choice but to let them put them in. His subcontractor had to reframe around all of our windows to shrink all the rough openings and had to re-sheetrock around the windows. The workers tried to just fill in gaps that were not covered up by the trim with spackle instead of using sheet rock. Then they tried adding sheet rock without a tape coat which would have cracked a few months after they were gone. I know construction standards and after bring all their mistakes to the attention, they finally spackled and performed that work correctly. These windows were only suppose to be replaced from the outside with no work done on the inside of the home. The final part of the window contract was a sliding glass door which was 4 inches shorter than the one they needed to replace. We fought with them for about 2 months saying we would not except having to duck through the door. After ghosting us for about a month they came back with they would replace the door with another brand but for some reason they would not replace it with the door we wanted. Only after getting our lawyer involved did they agree to deduct the price of that door from our contract and we had to get a different company to come in and install the right size door.
Then came our siding. It went somewhat smoothly, however Eric, who is Shawns partner, kept trying to get us to pay sooner than what the contract stated. They removed our old siding when they first received the windows so our home had no siding and a dumpster sitting in our driveway for 4-5 months, Most days they only sent 1 guy to perform the work and a week job took about 4 weeks to complete. Nails were everywhere and they never used a magnet to pick them up. At the very end they needed to put on new gutters. At that point they had already taken off our old gutters. When their subcontractor showed up to install the gutters they said the contract stated gutter guard system and not gutters. They said tried charging us an extra $3,000 for gutters. We refused to pay more than what was on our contract. For one, gutter guard system could be interpreted to include the gutters, and second they had already threw away our old gutters and were responsible to know their scope of work. Eric threatened to come to our house and rip off our new gutters if we didn't pay the extra $3,000. However, because the work was completed, we won this fight and they didn't have choice but to except the price on the contract. There are other companies out there that are cheap, that are not this irresponsible. Please do yourselves a favor and stay clear. P.S. our lawyer was able to check and this company had multiple law suits pending against them. read more