We wanted to give our sweet senior dog a peaceful passing. It was definitely time. At home, laying…read morein her bed, amidst the chirping birds, enjoying her favorite bacon while we talked to her and gave her all the loving words and petted her was perfect. Couldn't be more grateful for the option to do this at home. Service was professional, the process was explained well, and we never felt rushed. Definitely would recommend.

Couldn't have asked for a nicer vet or better experience saying goodbye to my beloved lab. Dr. G…read moreexceeded my experience and expectations with her kind, professional, caring demeanor. Not something I'd ever want to do again but if I had to, Dr. G is the only person I would call.

From the first day I called Deana at the Heritage Funeral Home in Matthews, after they had left me…read morea beautiful message confirming that my husband had been transferred to their care, to our memorial service yesterday with Robin and her team attending to every detail with empathy and anticipation of every request, I felt so grateful that we had chosen them for my husband's final journey. My sons and I were clueless, and they guided us through every decision, every idea, often taking last minute requests with no hesitation and giving us time we needed to agonize over details. The service yesterday was flawless, the preparation, pictures, flowers, and military honors all orchestrated by our team and the day could not have been more beautiful. When my time comes, my sons both know where to go, and who to deal with, and they will be in good hands.

Karen and Kat were absolutely wonderful. They understood our culture and religion and helped guide…read moreus through the entire process with care and compassion. The ceremony was clean, warm, and peaceful not cold or unsettling like some other funeral homes. Planning a funeral is never easy, but they made it much more manageable by clearly explaining all the rules and regulations. Everything was well-organized and thoughtfully handled from beginning to end. The location and cemetery were also beautiful. We're truly grateful for their support during such a difficult time.

Very nice. Compassionate, understanding and respectful. Very reasonable. I didn't ask, but I would…read morebe willing to bet Austin has had pets all his life.

Paws Remembered provided exceptional care for me and my cat during a very difficult time. Their…read morecompassion, professionalism, and attention to detail meant so much. Not only was their service outstanding, but their price was also far more reasonable than the additional $350 quote I received from the animal hospital I was at--plus I would have had to drive 45 minutes one way to pick my cats ashes up. Paws Remembered made the process easier, more affordable, and treated my pet with genuine respect. I'm truly grateful for the care they provided. Highly recommended.

I highly recommend Pet Passages. They treated us and my dog Pebbles with love and respect. They…read moreguided us through the procedure with compassion, empathy and kindness. There special touches with the paw prints and nose prints just melted our hearts. They were quick to responded back and affordable. Pet Passages exceeded our expectations during this difficult time. We couldn't of had a better experience. Thank you for giving me and my family peace of mind and kindness in the hardest moment in our lives. Your pets are in truly caring hands when going to Pet Passages. Judy and Mike Stines

If I could give more than 5 stars, I would. Unfortunately, after 10.5 years together, I had to…read moremake the tough call to part ways with my best friend, Bruno, on 5/1/23. Fortunately, I happened to connect with Sam, from Pet Passages, after working with Dr. LaVergne (from Home With You) in the process. Sam coordinated directly with Dr LaVergne on the appropriate timing to show up to my house, shortly after Bruno had been euthanized, and Sam entered the scene as an extremely compassionate and professional person. He downplayed the 'transactional' nature of the job and focused primarily on putting my mind at ease and treating Bruno's body with dignity. When he came to the house, he had a purple blanket with him, and explained to me that purple was the color of royalty, and that's how Bruno would be treated by the folks at Pet Passages. We wrapped Bruno in the purple blanket and he allowed me to help carry him out to the transport van. A minor detail, but the van itself was clean, professionally marked, and climate controlled--just the small things that put me at ease during all of this. Within 48 hours Sam brought Bruno home to me, in a custom wooden urn/box (see the photos)--he hand-delivered the box, and again was extremely professional and compassionate. All in all, working with Sam during such a tough time was a blessing and I'll forever be appreciative for his exceptional handling and care of Bruno.

My baby crossed over the rainbow bridge. I would recommend Gentle Waters to anyone that finds them…read moreselves in this position. April met my son with in the hour and placed bobo in the van left Bobo wrapped in his blanket. Then a few days later delivered the ashes to my home with a paw print. This was an excellent service for such a terrible time.

This isn't a service you want but it's a service any pet owner will eventually need. And Gentle…read moreWaters is who you want to work with. I wanted to find someone to work with where it was more personal. Where I'm not just a number. April really makes it personal. She walks you through the process and keeps you updated on each step. The facility is right there on her property and she's very open about letting you see it. She loves hearing about your pet and, honestly, makes everything a little less sorrowful. I loved both the personal aspect and the transparency.

Heritage Funeral Home and Cremation provided truly exceptional care for our family. From the very…read morebeginning, they were compassionate, responsive, and incredibly considerate. They walked us through every step of the process with patience and respect, making a difficult time feel far more manageable. My mother was cremated, and everything was handled with dignity and professionalism. Their kindness and attention to detail did not go unnoticed. We are deeply grateful for their support and highly recommend Heritage Funeral Home and Cremation. They did a wonderful job.

They didn't have availability so we chose to go somewhere else. They were shocked we left and held…read morethe body for an extra day unrefrigerated out of pettiness. Terrible corporate owned business. Would never recommend.

Pet Pilgrimage 494 E Plaza Dr…read moreMooresville, NC 28115 Pet cremation advice & experience. Yesterday we lost our most beloved 2nd daughter our 15 yr old Chihuahua. When this happens at home it's so sad, hard to think, your emotional and sad it's hard to make arrangements on weekends. We had to come share our experience with cremation it was beyond professional, compassionate, they treated us and our beautiful baby like we were the most important people in the world. We found Pet Pilgrimage located in Mooresville. It is located behind Cavin-Cook Funeral home building they have Pet Pilgrimage onsite. They are located in the far rear left of the parking lot behind the funeral home. This was by far one of the best decisions we've ever made. We did not want to use a commercial "pet crematory". We wanted a use a locally owned, compassionate company and wanted to support local business. Cavin-Cook.com was incredible. The prices that are posted are exactly what you will pay. Unless you add on other items. They are no pressure upsellers!!!!! We officially love these people, we were so grateful for them being open on a Sunday. Our baby is now back home in less than 24 hours after she was taken out of our arms. 5 all the way Top notch compassion and very comforting! Beautiful private rooms to stay with your baby as long as you need. They do not rush you at all. They are very patient, informative, and caring. We asked for a heart to be cut from her blanket they did it without a problem. Her remains and presentation returned to us was the most beautiful thing I've seen. https://petpilgrimage.com/ We chose the Remembrance Cremation Collection $240 PRIVATE CREMATION INCLUDES THE FOLLOWING: *A wood or biodegradable urn *24 Hour personal assistance *A comforting environment for final goodbyes and memorial services *Imprint of your pet's paw set in ceramic clay *Keepsake fur clipping *Remembrance wildflower seeds *Rainbow Bridge bookmark *Digital images of your pet's nose and paw print archived at Pet Pilgrimage for memorial keepsake items *Online pet memorial *Cremation certificate *Your pet is returned to you within 48 hours Whatever you do don't use GPS for pet pilgrimage use GPS address for Cavin-Cook Funeral home. Drive straight back behind all the buildings it's in the back left corner.

Losing our Buddy was losing a family member. I wanted to give Buddy the send off he deserved…read more There are not a whole lot of options in the metro Charlotte area. But I was able to find Pet Pilgrimage. From the moment I called to speak with Becky my heart was a bit lighter that he was going to be taken care of the way would have. Our Buddy declined quickly and we had to make the difficult decision to have put to sleep on the Friday after Thanksgiving, 2022. Our appointment at the vet was not until 4:30pm but the folks at Pet Pilgrimage were so accommodating. Our vet had put Buddy in a box for us which we hand delivered to Pet Pilgrimage. I wanted to make sure Buddy was wrapped in his favorite blanket he had since he was a puppy, his favorite toy nestled in his arms and pictures of our family with him. When we dropped him off Lisa told us to take our time saying good bye. We spent some final moments with our little guy. I was able to cover him up, give him his Lamby, and kiss his sweet face. Lisa set our expectations to say I would receive a call first thing Monday morning to pick him up. With it being holiday I completely understood that it would take longer than the estimated 48 hours. Due to my own impatience of wanting Buddy home I called around 9:45am on Monday. Becky said I was going to be her first call at 10 - because she wanted me to have time to wake up before getting the news Buddy was ready and not open up a raw nerve. Thoughtful beyond words! I loved how she referred to him as my baby - because he is my baby... When we picked him up we were given a beautiful bag - and the living tree urn with Buddy's remains. The paw prints were perfect. What I realize now and I didn't at the time - was how anxious I was to get Buddy home. The folks at Pet Pilgrimage understood that for me. This was well worth the money we spent - it was the perfect was to honor Buddy and we are so blessed to found these folks - they truly are doing a wonderful act for people. Thank you all!

My Honest Experience With Pets Best Pet Insurance…read more I don't often write negative reviews, and this one is especially difficult because for many years I truly believed I had found one of the best pet insurance companies available. When I first researched pet insurance, I spent countless hours comparing companies. I wasn't just looking for the lowest monthly premium. I wanted a company with good coverage, fair reimbursement, and--most importantly--one that wouldn't dramatically increase rates simply because my dogs grew older. After all that research, I chose Pets Best. For many years, I was incredibly grateful that I did. They helped cover veterinary care for both of my beloved long-haired Dachshunds. Most importantly, when my youngest girl was suddenly diagnosed with IVDD, the medical bills exceeded $15,000. I honestly don't know what I would have done without insurance. Pets Best helped pay for surgeries, medications, follow-up care, and even helped cover the cost of her wheelchair. Their claims were generally processed within about a month, and for years their customer service was kind and helpful. For all of that, I remain sincerely thankful. Unfortunately, over the last three years, everything changed. When Ella turned eight, her premium increased by roughly 25%. The following year it increased again, so I began making sacrifices just to keep coverage. I raised my deductible from $250 to $500 in an effort to make the policy affordable. This year, I opened my renewal notice and was stunned. Her premium has now doubled, bringing the annual cost to more than $4,000 per year. When I called to ask about lowering the premium by increasing my deductible to $1,000, I discovered something even more troubling. I was told that if I ever wanted to lower that deductible again in the future, it would essentially be treated as starting over with a brand-new policy. That means anything considered pre-existing or chronic could be excluded from coverage--even though Pets Best has insured my dogs continuously since they were puppies. That was heartbreaking to hear. I know Pets Best was originally founded by a veterinarian, and I truly believe it began with a genuine desire to help animals and the people who love them. But somewhere along the way, something seems to have changed. The greatest tragedy is that premiums are increasing the most at exactly the stage of life when our pets are most likely to need medical care. Many families simply cannot absorb increases of this magnitude. No one should have to decide whether they can afford health insurance for themselves or keep insurance for the companion who has been part of their family for years. That isn't a choice anyone should have to make. I haven't yet decided whether I can afford to renew this year, and I honestly don't know what next year's premium might be if I do. That uncertainty is incredibly discouraging after years of loyalty. So, if you're considering pet insurance, my advice is simple: Read every detail of the policy. Ask how premiums have historically increased with age. Ask what happens if you need to adjust your deductible. Don't just compare today's monthly payment--try to understand what your costs may look like when your pet is eight, ten, or twelve years old. Pets Best was there for me when I desperately needed them, and I will always be grateful for that. But I'm equally saddened that the cost of staying insured has become so overwhelming that long-time customers may be priced out just when their pets need coverage the most. I truly hope that one day there will be a pet insurance company whose long-term pricing reflects the same compassion it advertises--one that genuinely puts both animals and the families who love them first.

the communication is top notch. And quick. Insurance is usually frowned upon as a negative word but…read morethis company is really awesome and customer focused.

Dan was so pleasant to work with. They made everything easy for me and were able to handle…read moreeverything virtually.

If I could leave more than 5 stars I would! Doug was professional, caring, and so very helpful…read moreduring the whole process when my father passed. They are up front with their pricing, which is why I chose them in the first place, but so much more than that, Doug was there when I had questions and made the whole process smooth and easy. I didn't worry about a thing and was kept up to date every step of the way. I can't thank Doug and Robertson's enough for making a difficult time a whole lot easier.