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    Heritage Hill Club

    5.0 (3 reviews)

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    Bella Collina Club

    Bella Collina Club

    3.8
    (56 reviews)
    4.7 mi
    $$$$

    Me and my fiancé went to tour Bella Collina Club as a location to host our wedding. We made a…read morereservation about 2 weeks out. We drove by but couldn't get in since the area is gated and private. We got to meet Melanie after going back and forth via email. We loved every minute of our tour of the Bella Collina Club. Amazing Tuscany style venue for the wedding of our dreams! Everything was Top Tier!

    Yelp Review I rarely…read morewrite negative reviews, but I feel obligated to share this experience because I don't want another guest, especially another woman of color, to leave feeling the way I did. I originally booked this appointment after attending Bella Collina's Girls' Night Out event. The event itself was wonderful, and the spa offered special pricing if services were booked that evening. My mom and I both booked treatments, so I was genuinely looking forward to this visit. Instead, I experienced one disappointment after another. From the moment I called for directions after my GPS brought me through the wrong entrance, the tone of the interaction felt cold and unwelcoming. When I arrived, I immediately noticed the difference between Bella Collina and other luxury spas I have visited. There was no warm greeting, no orientation to the facilities, and no one escorting guests from place to place. I was simply pointed toward the locker room and later told where to go for my treatment. Those details may seem small, but they are exactly what separates true luxury hospitality from an average spa. The interaction with my massage therapist made me especially uncomfortable. She asked whether I wanted the complimentary scalp massage. I explained that I was wearing a wig and would prefer not to have it. Instead of accepting my answer, she continued asking me the same question multiple times. As a Black woman, that exchange felt deeply uncomfortable. Black women wear wigs and other protective styles for many reasons, and I have never before had someone fixate on my hairstyle during a spa treatment. Whether intentional or not, the repeated questioning demonstrated a lack of cultural competence and left me feeling othered rather than cared for. The massage itself was unfortunately the worst I have ever had. Instead of relaxing, I became increasingly tense. I found myself asking to stretch throughout the session because my muscles actually felt tighter as the massage continued. That has never happened to me before. The facial was excellent, and I want to acknowledge that. My esthetician was knowledgeable, professional, and gave me thoughtful advice about my skincare goals. She was the highlight of my visit. Unfortunately, the problems continued afterward. I asked if I could pay before changing into my swimsuit so I could enjoy the spa pool, but I was told no because someone would have to walk me outside. After changing, I returned wearing my swimsuit underneath the spa robe and was immediately told I could not wear the robe outside. At that point, it felt like every interaction centered around another rule or another correction. Instead of feeling welcomed or accommodated, I felt policed. Hospitality should make guests feel comfortable, not constantly worried that they are doing something wrong. Eventually, I decided to leave instead of using the pool because I simply did not feel welcome anymore. The most disappointing part of this experience was not just the poor massage or the lack of luxury service. It was leaving feeling that the staff lacked the cultural awareness necessary to make every guest feel respected and included. That feeling stayed with me long after I left. Bella Collina markets itself as a luxury destination. Luxury is not just beautiful buildings or expensive treatments. Luxury is exceptional hospitality, thoughtful service, and making every guest feel comfortable and valued. Sadly, that was not my experience.

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    Heritage Hill Club - countryclubs - Updated August 2026

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