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    Heritage Masons

    3.0 (2 reviews)
    Closed 8:00 am - 6:00 pm

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    10 months ago

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    2 years ago

    Driver was extremely rude. Not worth the cost. Had to call back multiple times to correct mistakes they made.

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    Bricks and More A Masonry Company

    Bricks and More A Masonry Company

    1.0
    (1 review)

    Company reached out in response to the review indicating they don't "pay for" Yelp. The outreach…read morewas done via a form on their REAL website (not the site on the response, which doesn't work). Initially, they said they didn't get it. Sent a second to see if it was a communication problem (trying to help them here). Then, they "magically" found the first one (it's a Google Form. Google Forms send you an email. So basically, they weren't paying attention to email like businesses should, that's why they missed it. They were expecting text messages or something, which we don't do (and shouldn't have to). Gave a half-hearted "shrug" apology over it, didn't make any attempt to make it right, instead sent an email refusing the job with no reason given (chances are they got salty over the review). No further replies on the message. Bottom line: technology is a challenge for them as is customer service. So we still don't recommend them and won't. Not until they work to fix what they got wrong. Feedback: When YOU drop the ball, own it, and do right by the customer to earn their business. Also, if you don't know how to work your technology, get help. We actually do it for a living - it's not that hard, but it's rather important you understand how to work your tech to make sure you're not losing potentially valuable bids.

    From the owner: At Bricks & More, we specialize in high-quality masonry, restoration, and hardscaping services…read morethroughout SE Wisconsin. With decades of hands-on experience, we bring expert craftsmanship, attention to detail, and lasting results to every project—whether it’s brick restoration, paver pathways, fire pits, retaining walls, or waterproofing & sealing. Brick & Masonry Repair – Tuckpointing, window sills, chimneys, and structural restoration. Paver Walkways, Patios & Fire Pits – Custom hardscaping that enhances your outdoor space. Waterproofing & Sealing – Protecting your masonry from damage and the elements. We take pride in precision, using only the best materials to ensure durability and longevity. Whether you're restoring a historic home, updating your outdoor living area, or preventing long-term damage, we deliver expert solutions tailored to your needs. Spring Openings Available – Book Your Free Estimate Today! Serving SE Wisconsin – Residential & Light Commercial Masonry See our work & request a quote: bricksandmore.carrd.co Call Now: 414-519-1900

    Kapsa Monument

    Kapsa Monument

    4.0
    (12 reviews)

    Kapsa Monument Co did a beautiful monument for me and my late husband a few years ago and placed it…read morein a Hillside cemetery. The monument has a vase on each side. Recently one of the vases has become loose. I've tried to reach out to Kapsa a few times. No one ever answers the phone. I've left 3 messages in over a week and half stating my issue and asked for the favor of a reply. I've yet to hear back from Kapsa. This monument wasn't cheap. I've reached out to two other monument companies in the area in the meantime and they are willing to help but say Kapsa should stand behind their business and take care of this. If they can or can't, either way the courtesy of a reply is expected for such an expensive monument. I can't rate them good in the service area as they are non responsive.

    Buyer beware. This place is absolutely awful. They will screw you on the contract and they are very…read moredisrespectful. They will intentionally and purposely omit IMPORTANT and KEY things from the contract, and this can screw you in the end. When I caught these items, owner refused to correct them. Here they are: 1.) They verbally said that ALL inscriptions and design are included in the price, but when you get the contract it does not say this, and when you ask the owner to add, he refuses. Don't ever sign the contract unless they clearly write in text that ALL inscriptions and design are included in the headstone price, just like they verbally say. 2.) Draft of the drawing, design, and inscriptions was not attached. How else will you know what the heck you are getting?!?!? Don't accept without this! 3.) Full names of the deceased were omitted. This contract is also combined into the application for the cemetery. Are we just trying to get the cemetery office to guess? 4.) Memorialist didn't sign the cemetery contract on the back, which is required before you can even place any headstone in the cemetery. The cemetery has its own rules which we all have to agree to. We don't own the cemetery. These are all normal procedures for all cemeteries. 5.) Approximate date of delivery was missing. You can't just put a season like spring or summer. The owner was very disrespectful. When trying to resolve this in a calm manner, he talked over me. I tried talking to the owner nicely on the phone, but all he did was hang up on me. Avoid this business, and go to others in the area that will: actually put in writing what they say verbally, are willing to actually fill out a contract completely, and treat you with respect. After all, if you are paying them thousands of dollars for a headstone, I would think that you would at least have the above taken care of. This place is absolutely awful. STAY AWAY.

    Heritage Masons - masonry_concrete - Updated July 2026

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