I wanted to put in a review for these guys, since I have seen some negative ones posted on here. I went in about two weeks ago, not sure I wanted to buy a new vehicle. I met Danylo, who was an amazing help. Very knowledgeable about cars and not pushy. Excellent customer service as far as I am concerned. Of course there was some haggling, but I reached a deal I thought was fair. Victor the sales manager was also great. I did end up signing for the service contract and reached a fair deal on that as well. I really enjoyed my experience and I am someone who typically stays away from buying cars and dealerships. Also, had a small prob that was overlooked during the purchase and Keller got me in the next day immediately and filled my tank up for the inconvenience. We shall see how the experience continues and if problems come up during servicing, but so far a great place to me. If you are going there, definitely ask for Danylo. He is an excellent resource and a joy to work with. Well done Heritage Mazda! read more

Went in to test drive cars and made it very clear to the salesmen that I was not purchasing any car today. Both cars that I test drove had no gas, and I had to drive both of them to the gas station so the salesman could put gas into the cars. After we got back they were very persistent in trying to sell us a car. I mentioned I am not from the area and needed to talk this over with my family - to which he said "can't you just call them right now?" One of the managers, Davyd, came over and was extremely pushy no matter how many times I said I was not purchasing the vehicle today. Finally he stormed off as if I wasted his 5 minutes, taking my papers with him. To add to my experience, they have been calling and emailing me nonstop. Why would I want to purchase a vehicle from this dealership when I had to drive two of your cars to the gas station and after dealing with disrespectful salesmen? I love Mazda, but this dealership was terrible. read more

Brought my year old CX5 in for second (complimentary) oil change. Technician put too much oil in engine and on a highway headed home extreme amounts of white smoke came out of exhaust and engine failed. Had to be towed back to dealership. Thankfully, was given a loaner car. Next day met with service manager who apologized and explained what occurred. IMO this episode confirmed what a poor dealership this place is. My vehicle delivery got screwed up. A simple oil change got screwed up. I'm not returning. Go there at your own risk. BTW, I love the car. read more

Helped grandson by co-signing for car about 3 weeks ago. This dealer did not forward loan paperwork to bank after a few weeks. Will not respond to our call and emails trying to figure out what is going on. A simple thing. Have purchased or helped purchase six cars since 2019. Have never encountered this type of issue before. Keller is sales manager. Why? I was industrial sales for 38 years, so I understand the buying process. Again, why? read more

The communication from your facility has been non-existent and unprofessional: June 20: I brought my vehicle in for a simple 30-minute report. June 25: The only contact I received was a single callback from Jesus, during which I had to correct the record that a loaner vehicle was never offered and request an updated status. July 1: Mazda USA confirmed you received the required parts. July 7: My vehicle was parked on your lot for nearly a week without a word, and I was notified it was ready only after corporate intervened. July 9: The original key fobs have been switched without informing me. When I tried to enter my vehicle using the original key fob I received when I purchased it, it didn't work. On June 20th, when I dropped off my vehicle, you were given the second key fob, which the sales department had attached to a Mazda keychain. Also, I have a time stamp of my burglar alarm going off on July 7th when the vehicle was repaired. I have been a loyal customer at this location since 2017. The current leadership under the current Service Manager, Service Advisor who was assigned my vehicle, and General Manager is, without question, the worst I have ever encountered at Heritage Mazda Catonsville. It is disgraceful that Danielle at the Mazda USA Consumer Experience Center received immediate replies from you, Mr. Martin, while I--the actual customer paying for your services--was completely ignored. read more

They have lost their customer service minds. I went in. They did not have my appointment. I actually said "There is my car, here I am, can I get my car serviced? " This led to questions like who did I talk to? And when did I call? In otherworldly, They ignored me issue in order to play 'pin he blame on the customer' instead of actually helping the customer. This after the entire check in was off kilter. I have never been treated like today at heritage. As far as I am concerned, I won't be back for service nor a new car if we decide to buy one. You folk need to rethink your approach to customer service. read more

I bought a car in this hole. They forced me to sign a service contract. According to the law, I wrote a letter to terminate the service contract. So after 6 month i did not get my monety back. They tell me only promises. The staff is only trained to deceive customers. read more

Had a car service appointment here recently. This is the first time we ever own a Mazda. Yes we purchased the vehicle at this dealership as well. Here is the review from both our purchase experience and service experience. Purchase: friendly, efficient, not very good at follow-ups. On the day, when we purchased the vehicle. Another car in the parking lot slightly Ryan to our car, before we completed all the paperwork. The damage was noticeable, but not too bad. The manager at that time told us, they have to order the parts, and when the parts came in, they will let us come in to replace it for free. But no one ever called us to follow up, even after we checked in with them twice. Service department: I had a Raymond as the person who took care of my vehicle's paperwork. He was very professional and thorough. The waiting area was fairly empty. They have free coffee, tea, and some snacks . BUT, that area DO Need a good cleanIng. The drink holders that they have for the sofas were nasty, so are the sofas, they need a good wipe down. Definitely hope to see some improvement during my next visit. read more

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After a bad experience with another local Mazda Dealership's Service Department, I decided to give Heritage a shot. They were able to quickly diagnose the problem (faulty key fob antenna) and replace it for a very fair price. Later on they also replaced a small part on my door that was rattling free of charge and I most recently used them for scheduled maintenance (oil change, tire rotation, etc.). Each time their pricing has been fair and and they haven't tried to upsell me on unneeded service. They also have a great waiting area set up, which has allowed me to work remotely while my car was being serviced. Matt, Ellerie, and most recently Dean were all top notch and great to work with and I plan on going back to Heritage for my next scheduled maintenance. read more

My mirror was damaged in a hit-and-run accident. Thankfully, I was able to drop off my car on the morning of my flight and pick it up when I returned three days later. The service team is absolutely amazing! They kept me informed through every step of the process and also communicated with my insurance company, which made it possible for me to enjoy my trip. Also, after your car is serviced, take advantage of the free car wash facility. You can also relax in a comfortable lounge with a TV and enjoy snacks, coffee, water, and free Wi-Fi. Additionally, you can explore the gallery area to check out new cars. read more

When I posted my original review I was in the middle of dealing with this issue with my CX-5 I was quoted 5k in repairs and wanted to use my extended warranty to cover the cost. After all the issues I posted about I went to ourisman Mazda in laurel who actually re-diagnosed the car and found that half of what heritage was not needed and wouldn't fix the issue of the valve cover gasket that needed repair. They worked with my 3rd party warranty who they actually told me was one of the easiest they ever dealt with. The service adviser actually commented on how surprised he was to call and get on the phone within a minute and have all the approvals he needed. They gave me a loaner vehicle at no cost and actually completed the repair in 48 hours. I'm leaving a follow up review because Ellen commenting asking me to call the dealership manager I spoke with in person at the time to further assist and understand the situation is pointless. Additionally the manager mentioned had all my contact information and could have reached out to me to rectify the situation. Customer service is about taking care of your customers not ripping them off. It's about being friendly and understanding and doing what's right for the business but also the customer. I suspect that they didn't want to work with my warranty company because they knew the repairs they wanted to do were not needed and that if they had to deal with a warranty company they don't sell in the dealership would want proof they couldn't provide. Be careful purchasing warranty's from dealerships they purchase these agreements for Pennie's on the dollar and Markup hundreds and thousands of dollars at point of sale that's actually how dealerships make large amount of the profit. On the backend they perform repairs under these warranties and often split the cost or mark down the necessary repairs for the warranty company as a kick back something I highly suspect is going on with Mile-one here. I've read many post here about missing parts after service and I wanted to add on that the cover on the wind screen under the car for the oil changes was misplaced during one of my many oil changes here and the dealership never would take ownership and replace I didn't worry about it to much because it's not a high priority or necessary part but it just again points to lack of customer service. Additionally is Ellen who I am assuming is the login account for responding to post on yelp is going to comment with generic call the manager post maybe they should do a better job by reaching out themselfs to managers at the location and getting them off their phones, off their desk and get them to take care of customers in a genuine way not a corporate automatic response to try and make themselfs look like they actually care. I looked through the over 100 reviews here before posting this and noticed a pattern of generic response with no actual resolution or customer service to try and save face. I have told dozens of people looking to buy a Mazda to run away from Heritage. I personally know of about 10 people who have purchased a CX-5 after my recommendation who have all drove the extra 30 minutes to laurel after I described all the problems I had. And I will continue to drive people away from heritage. Stay away you'll love the Mazda brand great cars but hate the heritage mile one auto group if you decide to go with them. read more

Yes-Adam is the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And I love my new car.

Purchased my new car from them a little less than a year ago. Had an issue with the car and the service center was very attentive. They provided me with a loaner while they took care of the issue. Richard was my service agent and he was kind and very responsive. He treated me like a friend and was very helpful and communicative. Things go wrong but I am glad I had Richard as my point of contact. read more

Pretty easy drop off process for services. They offer refreshments while you wait. Our appointment was for 10am at 2pm we hadn't received a call and was told it was gonna take 2 hours .... No one answer the phone in the service department but when we arrived 4 or 5 of them were sitting right there by the phones. Nevertheless we got what we came for but answer the phone come on guys . read more

Ellery Queen was an absolute delight. I highly recommend working with him if you ever find yourself in the service department.

I was having issues with my CX 50, originally purchased from another dealership and Keller, Danylo, and Dominick came to my rescue, resulting in the very best of outcomes and I am so very grateful. I will only have my vehicle serviced at Heritage Mazda Catonsville. read more

Now before starting this review, I want to say I would have given this dealership a 4 star but I was on a time crunch and waiting for almost an hour plus to sit with a finance manager. Now when I called and spoke to them over the phone they did great and beat my previous deal at my local dealership. This was a definite plus as this isn't my first purcahse and they played no games with me. Now im not the type to type out a long explanation so ill keep it short and simple the pros and cons of this location that affected my review. Pros My sales person Xavier was aboslutely fantastic and a great sales person with a good head on his shoulders. He deserves his position and i can see him going far. Beat my local deal and didnt let the deal slide over a few hundred dollars. Location was great and well maintained Our finalizing finance manager made sure he got us out quick and fast. Cons The one finance manger I spoke with over the phone (female wont provide names bec im not like that) had a terrible attitude and didnt come off welcoming but instead a major ego attitude. I instantly didnt want to deal with her over the phone and glad i didnt. After finalizing everything with the sales person we sat waiting forever to get to one. I end up seeing this manager im pretty sure is the one I spoke with just stood there laughing with her coworkers and in no way made a attempt to assist us on getting out when she was availble to do so. She even looked over at me and my family with a lack of better words "Stank face" defintily confirming my opinion of her (Only my opinion as I didnt speak to her in person and didnt want to either). I asked if the filters and oils were changed and the oil was serviced but the cabin filter was covered in a black substance and reeked after the hidden oil diffusers placed in the car wore off. Other than that I had a decent experience at this dealership and would reccomend this place to others just did not like the long wait time. read more

I recently took my car into Mazda on National Pike for it's routine maintenance service, George, as well as the rest of the staff, was professional, courteous, and knowledgeable. I was given in detail what I needed done along with a fair estimate before the work was started. They had my car ready on time, I was satisfied with the service and George even found me a discount, thanks George! read more

AVOID THIS DEALERSHIP!!!! Everyone was nice and polite until they get your money. We made an appointment with the Sales Manager as we were traveling from PA. He said that the paperwork would be ready to go when we arrived, but it took 5-1/2 hours for the sale to be completed. Endless time waiting and waiting for the Finance Mgr. grew tiring. We've owned the car 1-1/2 months and still do not have the registration or plate. They did not explain how the process would work for us to get a plate. It took our bank 2 weeks to get someone on the phone to try to resolve the situation because they would not pick up the phone. The car was supposed to come with a copy of the CarFax and we also requested a specific list of repairs made to the car but our emails and texts went unanswered. The oil was fresh however it was 2 quarts low. They also used after market brakes which are very noisy. read more

Well Heritage Mazda, one of your ignorant lazy salespersons lost you a sale. My wife and I was in your lot and saw a blue CX50 I was interested in. It was unlocked, so we looked inside. The vehicle had ALL the features we wanted. My wife wanted to see the hatch area to complete our deal on the purchase. As we exited the passenger compartment, both closing the doors behind us and reached the rear. Someone in the showroom locked the doors. (Clunk) Woooow. It upset my WIFE so bad, she insisted we leave because it was rude and disrespectful. NOT one of you salespersons came out to talk to us, but cowardly lock the doors. Great job Heritage Mazda. read more

I brought my car here for maintenance on what I assumed were major issues (engine rattling and shut off while idling, traction control always on and clunky response while driving). I was immediately charged $325 for diagnostics alone, which I thought was ridiculous but agreed anyway because I was already here and wanted the problems diagnosed accurately and addressed quickly. Unfortunately, I got neither of those things here! I met with an employee after the diagnostics test and was first asked how long I'd planned to keep the car (which is only at 125K miles) before I was quoted with nearly $10K in repairs. I then asked to only address the immediate issues that are preventing the car from being driveable and was still recommended a $5K clutch replacement and $500 mass air flow sensor replacement. In my "free" maintenance tech video inspection, I was falsely told that the clutch pedal was stiff and indicated a failing clutch system, which was assessed as the cause of my traction control and driving stability issues. I declined any further service and opted for a battery replacement at the local Autozone (~200), which solved the problem of the car dying while stopped. I also picked up an aftermarket mass air flow sensor from Amazon for $20 and replaced it myself with a screwdriver in 30 seconds. Why was I being charged $500 for this same service by the dealership? My car has been fine after spending $220 on a battery and plastic piece, which is over $100 less than the cost of the diagnostic test alone from this dealer. My experience at Heritage Mazda in Catonsville was very clearly an attempt to either scam me out of $1000's for unnecessary maintenance or trick me into buying a new car off their lot. The customer service was friendly which is why I'm leaving 2 stars instead of just 1. read more

Heritage Mazda Catonsville - Car Dealers Near Me - Baltimore, Maryland

My husband sold his car to Heritage Mazda in Catonsville a few weeks ago. He had purchased another car from another dealer and was simply interested in selling his old vehicle. The process was pretty seamless, although we kinda got the run around and on how the payment would be disbursed. Other than that, we had a good experience. read more

Heritage Mazda Catonsville - Car Dealers Near Me - Baltimore, Maryland

Unfortunately, this dealership has been a complete disaster. I bought a car from them a week ago on Friday and it broke immediately and we were stranded. After towing the car back to the dealership, I was promised it would be fixed on Monday. Nobody called. After I called them myself on Tuesday they acted surprised that I called and claimed that the car was being looked at and just needed a software update. I found that hard to believe as a lack of software update doesn't disable the car in the middle of the road but they told me they know what they are doing and implied I do not. The next day they claimed they needed another couple of days to fix it but it's not a big deal, then a few days later they told me they needed another week. So basically after cashing my very large check, they gave me a dangerous car pre-broken from the factory and are expecting to keep it for weeks or months on end without any explanation or even an estimate. Meanwhile, GM is hiding out and not returning calls. Nobody seems to be in charge and everything is always someone else's fault, there's very little to no accountability, multiple people I talked to were interrupting me and arguing with me on facts, saying how it's not true it has been 5 days, it has only been 1 day because Friday doesn't count as it was late (they were still open for 3 hours after I arrived), they don't work on weekends like other dealers do or can't deal with 3 inches of snow plus lots of other excuses, trying to gaslight me as if I imagined everything. I just wanted a straight answer, doesn't matter if it has been 1 or 5 days, but you cannot get one from this dealer, you will only get excuses, lies and will get ignored or gaslighted. Just the worst experience I've had related to cars in my whole life. read more

DO NOT BUY OR SERVICE HERE. Daughter purchased a 2021 certified used CX5 with 16K miles. Less than a year later, at 21K miles, there is a leaking gasket and the timing belt cover is leaking. Definitely things they knew about when they sold it to her. But it should be under warranty, right? Well ... the mechanic at Heritage Mazda Catonsville said it was "not leaking enough" to repair under warranty. If it was sufficiently leaking before the warranty was expired, bring it back in and they will fix it. If not, the cost would be $12,000 to fix it later, when it was leaking "enough". If she had been paying for it, I am sure the leaking would have been sufficient for them to fix it for $12K. I will not dwell on how outrageous this is. You can imagine how you would feel if this happened to you. Ourisman Mazda in Laurel fixed it under warranty. Carefully, conscientiously. And provided a loaner car. If you want to purchase or service a Mazda from a dealer, try Ourisman in Laurel. read more

This was the worst car buying experience I have ever had. I was in the showroom for over 6 hours. They said the night before they had the car I wanted and made an appointment for next morning. Get there and they dont have it. They say they will get another from another dealer. No its damaged. They get one from another dealer and its taking so long they will deliver it to my house. Its now almost 11 hours after going and actually buying the car and I still dont have it. They have more 1 star reviews then 5 stars. How do they stay in business? read more

I have never felt more disrespected when trying to buy a car! I called last night and set up an 11 am appointment, asked to see three cars and provided their stock numbers, and was told that the cars would be ready when I arrived to look at them. Instead, I waited 10 minutes simply to get shown to the customer lounge, then an additional 45 minutes to even see ONE of the vehicles. The vehicle in question? Scratched to hell, rusting in places, and dented on one side. NONE of the scratches were visible on the online pictures, but they were clear as day when we finally saw the car 55 minutes after our appointment time. The only reason we even saw the car was my mother-in-law complaining to the manager that they were wasting our time. I will NEVER return, and I will also warn my friends - not a good place to buy a used car at all!! read more

HIGHLY recommend this dealership! They are super helpful and truly appreciate your business. Everyone we worked with were super friendly and we made a deal that we're very happy with. read more

Worst car buying experience EVER! I bought a 2021 Mazda CX-30 with 41k miles on June 18th 2024, I even paid for the service and warranty options. By June 20th 2024, I had to take the car in for maintenance as the check engine light came on just 3 days after purchase. I only owned the car for 72 hours and drove it less then 100 miles. I was told a rodent had chewed thru my fuel line and that my fuel line/pump and gas tank had to be replaced. This "supposedly" happened while the car was in my possession for 72 hours. I personally believe their mechanics cleared the computer code on the car and had the check engine light wiped before selling me the vehicle. All of which is auto fraud, but I have no way to prove it yet. When purchasing the vehicle I traded in my 2013 Honda civic. I was initially offered $2000 for my civic. I was going to walk out, but when they upped the offer to $4000 with $250 in tax credit so I took the offer. The cost of the repairs for the gas tank on my Mazda was ironically exactly $2250! Funny how that worked out for them. To make matters worse they refused to honor the warranty I purchased and I had to file an insurance claim to get my car repaired. I also NEVER authorized this dealership to do the repairs on my vehicle! I was going to take my car elsewhere to be fixed since at this point I had to go thru my own insurance. However, they went ahead and repaired the car saying my insurance approved it, which to my knowledge I never told them I did, and I will be speaking with my claim agent as I was left with no choice but to pay them the $2250 for repairs I NEVER approved them to make. I did not want this dealership to touch this car again as at this point I have no trust in this establishment. Please do yourself a favor purchase a car elsewhere! Save yourself the headache of buying from this sketchy dealership. A 0 out of 10 experience. The staff were all rude and not helpful at any point in this process, once the car left the lot. read more

Luis Santos was amazinggggg!! He is sooo polite and professional! He assisted me in services with putting my license plates on and cleaned my tires!! I have experienced excellent customer service here ever since I purchased my vehicle one month ago. And I'm in love with my new car! Thank you! read more

This is the 2nd time I bought a car from Heritage Mazda Catonsville. The first time was 4 years ago and the process was smooth. I even go there for all of my service, which has been fine. So I thought I would give them repeat business. Never again. I emailed them the VIN of the three vehicles I was interested in - all new, CX5s, in stock, ready to go. Made an appointment for Friday afternoon. The sales person was not ready for me. The cars were not ready for me. One was parked in an upper lot and legit covered in bird crap. Like...covered. They had confirmed my appointment and yet made me wait 20 minutes?!? The woman who was handling my deal knew almost nothing about the car's features and the differences in the models other than one had an automatic lift gate and the other didn't. She was clueless. The other salesman tried the old line, "Hey, listen, I'm tired, so this is the best offer I have..." blah blah. Then he miraculously had a better offer. I knew the invoice price. I knew my credit score. I knew what I was willing to pay and I have excellent credit, and yet he still tried to scam me by saying, "This is the lowest I can offer you." Somehow, he was able to get it even lower. He tried to insist that the MD fees are a minimum $800. Folks, the MD fees are a maximum $800, not a minimum. Then, they misread my insurance card and said it wasn't valid until September instead of August. (It renews every September, but became active in August. You would think they know how to read an insurance card.) I was very patient for more than 4 hours. I seriously had the cars all picked out, this sale was a slam dunk, and yet they made it such a challenge. I literally wanted to walk in off the street and give them the money. They didn't have to do much! When I finally picked up the car the NEXT DAY - they had removed the rubber car mats that were initially included. Such a loser move. I mean, really? They were there the night before, but these sleazy guys took them out so they could make a couple extra bucks? For real??? I will never go to this dealership again and I would caution anyone else to stay far, far away. They are looking to make nickels and dimes. I love my Mazda, just not this sales team. read more

Their customer service has severely gone downhill since we purchased a car. From arguing about the warranty about the cars computer system to requesting them to call a different number since I'm unavailable via mobile during the work day (and they just wouldn't) , it has been a complete nightmare the past 3 weeks. I swear we would have been better off taking the car to another dealership. We will not be purchasing another vehicle from this place again. read more

After going thru terrible experiences with different Mazda dealerships - FINALLY one where the people are actually decent human beings. You MUST ask for Rick - he is fantastic! SO kind, SO helpful, and honestly was the best salesman I've dealt with thus far. They were transparent with pricing, and were willing to talk things out with us. If I purchase a new vehicle, I'm definitely coming here again! GO TO RICK! Best salesman! read more

Heritage Mazda Catonsville - Car Dealers Near Me - Baltimore, Maryland

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Our 2006 RX-8 was draining the battery in two days while sitting parked. After changing the battery twice, I brought it in. They proceeded to tell me that the battery I had was not measuring up to having the appropriate amount of cold cranking amps even though it starts the car just fine when it's charged. Their answer was to sell me another battery for $300 which I did not do. I brought the three week old battery back to AutoZone and swapped it for another. The same problem exists. That's because there's a short in the car. You don't need to be a genius to figure this out. I was just hoping to pay someone else to solve the problem instead of lying on my back with a meter on the fuse box to detect the draw. I pointed out to him that the cold cranking amps would have nothing to do with draining the battery in 2 days while parked. His answer "was we do this all the time". They still took me for the $325 diagnostic and solved nothing. The tag line on their receipt says "your satisfaction is their only acceptable grade" I wrote the letter F and circled it. So if your Mazda develops an electrical problem, drive it into a telephone pole and claim the insurance. Otherwise Heritage's answer is to rebuild the car, one piece at a time, until they finally figure out what was wrong. If you want a Mazda, I recommend driving over to Rich Mortons In Pasadena. read more

Great purchasing experience! First time taking both of our kids(6 mo and 2 yr old) to a dealership to buy a car, and the dealership was extreamly helpful. Our sales person was even able to entertain our toddler while we were signing papers, huge help! They worked with us on pricing and got a way lower apr than I though we could get. Highly reccomend this dealership! Great staff and modern amenities throughout. read more

This past week I purchased a vehicle from Heritage Mazda Catonsville. initially I had to dicker to obtain a price that I felt was fair to both the dealership and myself. Eventually we were able to agree on a mutually acceptable price. I'm glad that happened, since I really like the Miata that I bought. Sales Representative Jeffery Liwanag and Finance Manager Jordan Noble, made my purchase comfortable and pleasant. They were both very good at explaining my various options as a buyer. I would recommend doing business with them, and the dealership, again in the future. read more

There is something sketchy about the Mileone Autogroup that service vehicles at this location. I took my car in for an oil change and purchased a complete package for $139.00 which included a tire rotation. I just received an email from Carfax stating I need a tire rotation based on the report submitted to them by this dealership . When I contacted the service department they told me to disregard the carfax report because it's rarely ever accurate, interesting considering Heritage submitted the report to Carfax. Now question whether my tires were rotated. They told me I needed my rear brakes and gasket cover replaced and provided me with a quote of $940.95 for labor and parts. I contacted a local reputable mechanic who stated it would only cost $370 for both. Talk about inflation. Stay away from this place. I should have done stuck to Rich Morton instead trying to find a closer dealership. read more

For a number of years, this dealer had been doing all the service to my car with no issues. Recently it seemed like the service department had changed and not for the better. I had a brake job done in May. A few weeks later, the rear brakes got incredibly noisy. I tried to call to discuss options and kept getting sent to voicemail. Even the call center rep was unable to get patched thru to anyone in service. Finally raised enough hell to get directly patched to someone to discuss it and get an appointment made to have it checked out. Took it in and got a call the next day saying the vehicle was ready. I had asked for someone to call to give me a rundown on what was going on and never got it. Drove over to get the car and they stated that they couldn't find anything wrong from the rear brakes. Drove the car out of service and it started to squeal less than a mile from the dealer. Took it back and asked to speak with service director, Farzad 'Bobby' Aleem. I brought up the phone issue and he told me that it wasn't his problem. When I brought up the brakes, he looked me in the face and asked "what do you want us to do?" He even had the audacity to grab an ice cream cone from one of his coworkers and start eating it in front of me when I was clearly livid about the situation. After some words, he acknowledged that they would put "their best techs" on it in the morning. I told him to give me a call by 10am with an update. The next day, 10am came and went with no update. When I called, he was still aloof to the situation. When I finally got a call that it was "ready," I was unable to get any info on what was actually done. When I pulled up, they informed me that they sprayed braked cleaner and brake lube on it. The brakes started squealing 2 days later. After reaching out to Mazda corp, we agreed to get the car looked at by another dealer. The second dealer found the issue pretty quick. Catonsville did not install the brake pads properly. They left off the brake hardware that pulls the pads away from rotor. Catonsville also used so much brake lube that it was causing some issues. The car has been silent since dealer #2 fixed the brakes. Pretty annoyed that Catonsville messed up a routine brake pad job, couldn't identify the problem after I brought it back several times, were rude, and only wanted to help when I started a case with corporate and left a negative review through the Mazda portal. This dealer will never see me again in any capacity. read more

We could not be happier with our purchase and the service at Heritage. We had, Joe Summers and Tim cypress ( the finance guy) to help us, they are very easy to deal with and professional, no hard sell, no pushy tactics, strategy forward, it was a fantastic experience overall. During the whole process, The Manager, Mike, always check on us to make sure we're well taken care. will definitely buy again from them when we upgrade. Thanks for the great buying experience! read more

I scheduled an appointment over the phone with a service representative for a Saturday. After I arrived, I was told the specific service I had requested is not being offered on a Saturday. This is the second time this happened to me with Heritage Mazda. read more

I recently purchased a 2020 Mazda Mazda 3 AWD with the premium package from Heritage Mazda Catonsville. Joe Garner, Toshia Gray and Tim Cypress were great. They all made my first new car purchase an excellent experience. Tosh had the pleasure of taking us on the test drive (Hopefully I didn't scare you too bad, Tosh. Lol.). Afterwards, she showed me how to use the features, set up my service into the monitor and paired my phone as well. Both Joe & Tosh were a lot of fun. We had lots of laughs. Even my niece, AKA my Uber driver, had a blast with them. Tim was very knowledgeable about the warranties and helped us to figure out which ones would work for us. All in all, this was an excellent experience! Thank you all!!! read more

Heritage Mazda Catonsville - 2020 Mazda 3 - Car Dealers Near Me - Baltimore, Maryland