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    Heritage Mazda Towson

    3.4 (90 reviews)
    Open 7:30 am - 9:00 pm
    Updated a few days ago

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    Waiting service area
    Tamara M.

    What can I say? I'm now a member of the Zoom Zoom family. I was in the market for a new vehicle and I already knew it was going to be a Mazda. I went to the sister dealership in Catonsville and received absolutely no attention until I was walking out the door. I had the exact opposite experience when I walked into this Towson location. Not more than 5 mins after walking in Mike (I think) the manager, walked over an introduced himself. He then let me know that Austin (my fantastic salesman) would be over to assist me shortly. Austin came over introduced himself and went right to work looking for the car with the specifics I was looking for. He let me take the car out for a test drive alone!!! At no point did I feel pressured to buy but clearly after the one on one I was ready to show them the money....smh!! I arrived at the dealership at around 2pm, I left after 8pm, they close at 6pm on Saturdays. I ate jerky (provided by Austin) and drank bottles of water while singing my life away with Steve (finance man). My whole experience was smooth from beginning to end. I'm happy I choose this location to purchase my new ride.

    Adam W.

    Unempathetic services manager. As she said "I'm not emotional and never embarrassed ". I came in noticing my brakes had an emasculate repair from 3200 mileage difference. Needless to say I had my brakes done at MR TIRE in laurel by an awesome service manager. Dora tried to pawn me off on another service department with which I replied "good try". I asked for something well within her abilities and her response was "that's between you and the service department " i replied "you should be embarrassed " which she cackled and i thanked her for a "very unproductive meeting " which she passive aggressively dismissed with a "have a great day Mr. Sanchez"... noted Mrs Norman.

    My new 2021 Mazda 6 carbon edition!

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    2 years ago

    I purchased my cx30 turbo, and was very pleased of the overall help I received. Will be back

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    Page 1 of 3

    Ask the Community - Heritage Mazda Towson

    Review Highlights - Heritage Mazda Towson

    We bought our 2016 Mazda CX3 from Heritage Mazda and a great salesman named Bo.

    Mentioned in 8 reviews

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    Anderson Honda - 2026 Honda HRV LX

    Anderson Honda

    (77 reviews)

    Yesterday I leased a 2026 Honda HRV from James at Anderson Honda. It was my first time going…read morethrough this process (I had my 2004 Toyota Highlander for 10 years) so I was a little nervous going into it. James was friendly, professional, and upfront with me the whole way through. It came down to the Honda HRV LX and the Honda HRV Sport (just a slightly fancier trim). When it came time to compare the out the door costs, I was pleasantly surprised with the numbers. Pretty much everything from the selling price to the doc fee to the state fees was right where I expected it to be. Even the money factor they gave me was acceptable to me based on my credit. This was after I had already looked at OTD costs for a Toyota RAV4 down the street and the numbers they gave me were totally inflated and the entire conversation consisted of so much back and forth between the salesperson and the manager. It took hours and I ended up walking away. At Honda, I told James I fully expected to have to put up a fight but he assured me they did all they could to get everything as low as possible from the start so there was no need for time-wasting back and forth. And based on my EXTENSIVE market research about this car, the numbers checked out and it seemed like a fair price. I know most of the negative reviews on here are regarding the service center which I can't speak to (yet) but if you are in the market for a new car, I can't recommend Honda and James enough. Thanks to the entire team here who made this experience easy and stress-free!

    Went in to test drive a used 2025 Pilot on Saturday. Were put off as the "manager" was using it as…read morehis "demo" ? My wife happened to look into the vehicle and it was filthy, food wrappers and more... She refused test drive after they offered to detail it. I have enjoyed company cars over my career and it was expected that the vehicle be kept clean and neat.... Amazing as this vehicle was subject to test drive or sale at any time. We test drove and expect to purchase new at another dealer.

    Bill Kidd's Timonium Toyota - The main entrance to our newly-renovated Toyota Service Center

    Bill Kidd's Timonium Toyota

    (87 reviews)

    Anyone who knows me knows I don't like to leave negative reviews (and if you enjoy leaving negative…read morereviews, what's wrong with you?). To be fair, my experience at Bill Kidd's could very well be a fluke too judging by the other positive reviews on here. So take what you will from this review and hopefully you have a better experience than me! I came in to have a routine oil change and the check engine light diagnosed. What was supposed to be a one hour visit, turned into almost two hours. In the end, I was quoted almost 3k to replace the front brakes/rotors, back brakes, replace the oxygen sensor in the engine, and fix the back brake light. Sheesh! I know my car is old, but almost 3k? I asked to just go through with the oil change and have the back brake light fixed before jumping to complete the rest of the recommendations. I walked out paying about $300 and half of that was just for them to diagnose the check engine light. Afterwards, I realized they didn't actually fix the back brake light either... The trouble is, the receipt they give you is like trying to interpret Egyptian hieroglyphics. They list out every single thing they recommended, the cost, and lump all the other services they *say* they did that day in the same list. From this list, it's hard to tell what service was simply recommended and what service was actually performed. Ultimately, I chose to go to a different auto shop down the street who didn't charge me a penny to diagnose the check engine light. I ended up paying half of what Bill Kidd's estimated for the same services (for reference, Bill Kidd's estimated fixing the oxygen sensor for around $600 and the other place did it for $370). Plus, it didn't take nearly as long.

    I had a great experience getting my car serviced. Check in was smooth, fast and prices were clearly…read morestated. I received updates along the way from Shannon was very helpful and detail oriented. They walked me through recommended add one and other options. Not sure why there are so many bad reviews because I had a great all around experience

    AutoNation Chevrolet Timonium

    AutoNation Chevrolet Timonium

    (83 reviews)

    I had a great experience with AutoNation. I initially spoke with Ron, the sales manager, who was…read morevery friendly and was happy to hear what I needed. He put me together with my salesperson Dylan, and while I came prepared and knowledgeable in what I was buying, Dylan was sure to find some info that I didn't already have and I appreciated that he didn't try to oversell me on anything. The standard offers were laid out but he accepted that I knew what I wanted. In the finance office I dealt with Josh who was very personable and we had a great time exploring our shared musical interests which really helped the mundane process of the 175 signature blocks. I'm absolutely positive that everyone there met me with a smile and nobody was afraid to stop and have a conversation with me about the music we were listening to while I waited. It was just a really friendly, fantastic overall experience for me.

    I brought my car in to have the AC checked as it was not blowing cold. Also, check to see why the…read morepassenger window switch wasn't working. After 2 days I received a text telling me that I owed then $407.98 for the inspection. The AC problem would require another $537.00 to give me an estimate of what it would cost to do the repairs. So far I am down $737.00 and STILL don't know what the problem is or how much it will cost to do the repairs. The window switch would be another $653.00 to repair. I have been a loyal customer for many years but as of now, I am finished with this dealership.

    Nationwide INFINITI Of Timonium - My car AFTER my service in which they were supposed to vaccum and clean.

    Nationwide INFINITI Of Timonium

    (45 reviews)

    I could not wait to get home to write this review.. in short, Excellent customer service.. Full…read moreStop! Denise Mills and the service department were beyond words. Not only, were they friendly, helpful, smart, professional, and kind. I didn't know why my vehicle was making a rattling noise coming from the left side, but they located the problem, changed my oil as requested and the car is running the way it should, no thanks to JBA in Ellicott city who btw supposedly fixed my brakes in January of this year. Here's the amazing part, they fixed the problem at no charge! While JBA wanted to charge me $210 to just look at my car!! Ridiculous!! Nationwide restored my faith in a company that stands behind Infinities regardless if you purchase it from them or another Infiniti dealership. As a recent retiree from government service , I had to give Denise (service person) a big hug! She was just simply amazing, not just her, but everyone i encountered today! Kudos to the service management team, from John Roe (the service director) on down. One day, I will get another Infiniti, I will be purchasing a new car from them!! The owners of the dealership should be extremely proud of their team!! Donna

    I had the worst experience within 15 minutes of being there! I was scheduled for 4:00PM Friday for…read morea trans flush and refill. I was told everything would be fine and it would be done before 7:00PM. The young man notified the service tech AMANDA her response was " I don't have time for this s*** .. and then she comes back into the service bay and is cussing and making a scene, after that we didn't even want to have our car worked on by her. The older women with blonde hair acted clueless as to why we were there. I would not recommend my worst enemy to this place. Poor communication through their office and horrible customer service. Amanda is 100% the reason they will not be getting business.

    Heritage Mazda Towson - car_dealers - Updated June 2026

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