My car needed emergency service while in town from Atlanta. I had a GREAT experience with Nationwide Nissan. They were responsive, professipnal, knowledgeable and kind. Shout out to Miss Linda and Dayla, and Joseph (service advisor)! read more

They couldn't handle a simple tire factory warranty tire replacement call them several times nobody responded than went up there and was told we don't do that even though that's where the car was brought took my car to Jones Nissan they took care the problem read more

Tried to charge me $610 for a battery replacement on top of a $190 diagnostic fee. What more is there to say? Stay far away from this place. Got the work done at another shop for less than $200. Everyone knows dealerships are somewhat higher, but this place is highway robbery. $610 for a battery! read more

I was told I had an EGI harness issue that would cost 8k. I went and got a second opinion and this was not the case. I simply needed corrosion cleaned off and it cost me about $200. please be sure to do your research and to not trust these large dealerships. This place also told me I needed a new key fob battery, charged me $200 claiming that this was the proper way to do it (since I allegedly needed it to be done at Nissan)and the battery died within 90 days. I'll never go back to this place again. They also like to delete reviews from Google so don't trust those... read more

Would not come back here. Came here for maintenance under warranty and mentioned that my air conditioner sometimes blew warm air. I purchased the car less than a year ago from a Nissan dealership. It was $399 for an AC recharge, just to find out that there was no leak and the Freon was just low. Just be mindful, the costs are high. They will, of course, try to upsell you on worthless things as well. I was told I needed to get my transmission serviced for another $430 which I declined. It's very scummy and deceptive. The only upside is that the maintenance was completed same day. They do offer a shuttle service. read more

I went Nationwide Nissan in Timonium, Maryland this morning. I bought a new phone and needed to have it programmed into my Nissan Altima. A service employee named Eric helped me. Eric is a great person. Eric is a very nice and friendly person, who provided outstanding customer service. When i bought my Nissan almost 2 years ago, the sales person didn't take the time to show me what all the buttons were for on my steering whee. Eric took a lot of time out of his busy day to assist me with this.I had no idea my car can be used as a manual and I now I know how to use the cruise control too. I can't express my gratitude enough for what Eric did for me. I'll be taking my car back there now for oil changes too. Thanks again Eric!! read more

I was dreading my car buying experience because you hear so many negative things about car salesmen at dealerships. My first time car buying experience was with a Toyota dealership and it was great. I totalled my Corolla and had to look for a new car and I was dreading this process with a different dealership. I was interested in an SUV without the SUV price. My research helped me to decide on a 2019 Nissan Rogue Sport and brought me to Nationwide Nissan. They had great deals for the Holiday and the Rogue Sport SV was on sale for a price that fit my budget. Chris was a pleasant salesmen to work with. I never felt pressured to choose a more expensive SUV or purchase add ons that I didn't need. They even offered a free $50 gift card for doing a test drive. I walk away with my brand new Rogue Sport last night. I was very pleased with my car buying experience at Nationwide Nissan. read more

I thought this was a great experience back in March when I bought the car, but little did I know they titled the wrong car to me. It has now been 3 months and this still isn't resolved. My advice to you is actually check your VIN that is on the paperwork to the car you picked out. read more

Wanted a specific make/model of a car with leather seats. We called and they said they had that exact vehicle with leather seats. Their website said the same. Drove over an hour there and it did not have leather seats. They said they made a mistake although the car was in the showroom and they could have easily verified whether it had leather or not. Very deceiving and willing to say anything to make a sale. read more

tokk car to nationwide after sitting for 5 hours i was told they cant fix the car but it would cost me almost 600$ for diagnostic work mgrs. name is chris tried to lie and make me feel like i was a complete idiot they couldnt fix it and did not want to fix it as it was a 2006 the man literally told me the car was done running good and not a scratch on it ,imagine this ,so i did get a small discount i should not have been charged at all,nationwide kia service is the most unprofessional and employees look like they couldnt wpass 3rd grade math. sorry but my experience there was pathetic read more

The place suck they rude and unprofessional Nissan cars are crap. Went there for service it took forever for someone to come to me and ask me what i was doing there. Never again read more

So today, I had the absolute best experience with a car dealership in a long time. I took my car in for regular maintenance, but I also needed a headlight replaced. Two weeks ago, I got a citation for that issue, so that has to be corrected or MVA would be my next problem. Kysha was my service rep. Not only was she friendly with utmost professionalism, she made things happen. Fridays in the Nissan's Service Department seem to be considerably busy, but I was in and out the door within two hours. Maintenance work and a reasonably-priced light replacement were completed. Kudos to the service tech for their work, but a BIG ups to Kysha for bringing a pleasant end to a crazy week. read more

If I could give this place 0 stars, I would. Be warned when you take your vehicle here, you may come in for something minor like an oil change and leave with paying thousands for something that wasn't an issue, until their technician touched it. I will NEVER return to this place! read more

Visited Nationwide Auto World at 2070 York rd. and thoroughly enjoyed our experience with Bruce Bollino. We appreciated that Bruce was very professional without ever seeming pushy or like he felt burdened or exhausted by a lengthy list of questions and requests for him. Bruce was very fun to talk to and work with and was the highlight of our experience at Nationwide. There was a great deal of inventory to test drive and choose from and the facility didn't feel overwhelming like the "vehiclemax" experience that can sometimes make you feel like you're in some car mill being rush processed. Any time I can walk away from a car buying experience not wondering if I just got swindled or like I could've / should've gotten a better deal, is a good day at the dealership for me and we left Nationwide without any doubts or remorse, so I would recommend them for car buying as well as return again for future car buying needs. read more

Cannot believe they are still in business! Lots of hidden fees and charges that are "not" discussed until they quickly go over the drawn-up contract to be signed. Purchased a vehicle with "personal information" of the previous owner!! Surely there was no detailing before selling! Seemingly un-concerned by sales folks--- General Manager even lied to us when we tried to reach out, worst experience ever with any business. Spent over 4 hours in showroom to end up being screwed with the 5 minute contract-- lots of difficulty contacting them for any help. Would NOT recommend. read more

BUYER BEWARE I have watched as the "management" of this dealership have lied to, disrespected and dismissed my sister following a VERY unsatisfactory purchase at this dealership. I listened as "Baz" told me my sister was lying about her car buying experience on 5/27/17. I listened as the General Manager spoke over, dismissed, raised his voice to, and was completely disrespectful when both of my sisters sat down to discuss the horrendous experience she's had. I currently own my 4th Nissan Altima, and NEVER have I EVER had a car sales person speak to me, or should I say down to me, like the individuals in this dealership. I will support my sister as she pursues having this situation rectified in any way possible, and I will tell everyone I know to NEVER do business with them. If you are a female in search of a Nissan, DO NOT do business here. read more

I have pages of written notes about the terrible experience I've had here. I will not return. I will discourage everyone I know from going here. And sadly, I don't think the people at Nationwide care. At least that's the impression I got when I went back to express my concerns, twice. Since there's not enough room for everything, I will just give you the gist. I stopped in on a whim after going by a couple of Carmax locations. I'd been looking at a specific type of car - Nissan Versa Note, Honda Fit, Toyota Yaris and Prius C. Obviously used ones, given that I was at Carmax. On the way home, I thought I'd just stop by a Nissan dealership to see what could be offered as far as Memorial Day discounts and trade-in value for my Civic. Just to do some homework. Well this was a huge mistake that turned into me getting pushed into a new Sentra, which, though there's nothing wrong with that car, it's just. not. me. It's not what I wanted or want now. And the way it went down left such a bad taste in my mouth that I get irritated just looking at the Sentra. Anyway, when I was there I sent my sister a text saying I regretted stopping and wanted to leave, but then realized that they never returned my Civic car key from the appraisal and they took out the Carmax form from my car without asking. Everything was rushed, I felt out of the loop and uncomfortable, and then there was paperwork being drawn up for a car I didn't want and hadn't even test driven at that point. I wanted to take the weekend, but was told the sale only went through that night, when in fact it went through the end of the month. I never had it explained why everything shifted to this other model of car, when I'd expressed interest in the Versa Note. I didn't get numbers explained to me until I was with the guy who was ready for my signatures. And then the salesmen left with me still transferring things from my old vehicle and leaving with a car that wasn't even cleaned or detailed. It still has all the adhesive on all the doors and windows, the front license plate wasn't put on, and even the floor mats were still in the packaging in the trunk. This was my first ever new car and I wasn't excited about it, I was so stressed and frustrated that I left crying. Today I went to a different Nissan dealership and found the exact car that I want, and even though I couldn't pursue it (I had no idea Maryland doesn't have a grace period), those salesmen still displayed much better customer service. To the point where my sister, who went along with me today, said she would drive up from Virginia to go to this other location after seeing how they treated me. But Nationwide? No way. After speaking with the same guy I had the issue with the other day, my sister said she was so angry she was shaking, because of his attitude, arrogance, and the fact that he just wasn't listening. (A second guy came out to try to help and explain the deal, but only aggravated me further with some patronizing comments. First he likened my situation to going into a store for one thing and then spending $100, then suggested that whether I knew it or not, when I walked onto that lot I intended to buy a car.) I'm continuing to pursue this and will follow up on as many levels as necessary. At this point it's less about the car than the experience. I will amend this review with if and how my concerns get addressed. Update 5/30: I called the GM twice and had to leave VMs. My sister called several times as well, and could not get the GM on the line. I went after work and waited until I could sit down with the GM. I wish I could say I felt heard and that my concerns were acknowledged, but this conversation made me feel no better about the situation. Again, it's the way it was handled. I was talked over and interrupted, called an "actress", and was generally the recipient of some of the worst customer service I've ever experienced in my life. His tone and body language gave the impression that he had no interest in hearing what I had to say. From the GM. I'm supposed to get a call tomorrow on my lunch break from the COO. Update 5/31: No call. I left a message each for the GM and the respondent to my Yelp review. Update 6/1: Still no calls. I left a message each for the COO and the respondent to my Yelp review. Update 6/2: No return calls to any voicemails I left. Called and spoke with a Sales Manager who had been out. He said he would call me back in 30 minutes, but no call ever came. Instead, I got an email from the Marketing Director stating that she investigated things and telling me that I was happy with the car. She also said she called me and left a message on Tuesday, but that never occurred. I've had my phone and notes by my side all week. Update 6/3: My distrust of this place is enough that I decided I'm not comfortable with anyone there touching the car, so a family member and I finally detailed it. read more

I Recommend this dealership. The sticker price was 46.8 and I walked out the door at 43. The salesman was great and not pushy at all, very relaxed atmosphere. I just had my first free scheduled maintenance, in and out the door in one hour. Not sure what else you could ask for from a dealership, thanks Nationwide! read more

Nationwide Nissan - Car Dealers Near Me - Timonium, Maryland

I absolutely love this Location of Nissan Service Center. Nikki R. Has been an absolutely a true advocate, and a fantastic representative of the company. She will treat you like family., get things done in a very timely manner, always goes above and beyond. The true definition of Great! Customer Service! Christina G. read more

I was recently in the market for a new 2019 nissan frontier midnight edition and contact a bunch of dealerships. I originally wanted to deal with my local nissan dealership in dundalk but we had a terrible experience with them playing numbers games with us during the price negation. This ended up being a blessing because we ended up at nationwide nissan in timonium who happened to have the guy color in the model i was looking for. Our salesman Eyan greeted us quickly when we walked up to the truck outside and within minutes we were test driving. I already had a price in mind that I saw them offer online so I knew where I wanted to be but realized that the model I was driving was actually upgraded with a spray in bed liner and lo jack system. Eyan ended up getting me the upgraded truck at the same price i originally wanted which was incredible! The entire being experience was enjoyable, low pressure and maybe the best dealership experience we could have imagined having. This was the first time I didn't have that weird "I just got taken" feeling after buying a car. They made our deal quickly and the finance guy ended up being just as cool. We finance through Nissan, got a better interest rate than we anticipated and he even through in optional upgrade plans at no charge. These people were amazing and really made this entire experience as good as it gets. I simply can not recommend nationwide nissan in timonium more! read more

Nationwide Nissan - Car Dealers Near Me - Timonium, Maryland

Most honest car repair folks I have ever experienced. My 2009 Maxima (good car) broke down at night. Had to have it towed there. They correctly diagnosed an intermittently bad alternator (took some time) and charged a fair price to fix it. And best yet... they did not make up a list of recommended (but unneeded) repairs. Hey Nationwide.... GOOD JOB ! read more

Could not imagine a worse car buying experience. They will absolutely take advantage of you. Whatever you do, do not go here.

I got a first full-synthetic oil change in my 370z with a coupon for $40 dollars. It took almost 3 hours and I was waiting onsite. Is that reasonable for a customer waiting? I don't ever recall it taking this long... -Invoicing had to be re-done as "internal", which took another 15-20 minutes. Note that the mileage wasn't corrected... I didn't see this until I got home. -Excuse for delays was due to 2 people being "fired" / "let go" -Mileage and e-mail address were both entered and invoiced incorrectly. Brand new car was listed as having 38000 miles instead of 3800 miles. -I overheard an adviser telling a customer to make sure to give them all 10s on their survey... I wasn't told anything about a survey. I'll give nationwide another chance and update my review accordingly... I was very frustrated. read more

I called this company 4 times in the setup my service for my Kia Optima software update. I chose this location because it was close to my job. Bad choice. I called the main number 4× (2x on Saturday, 2x on Monday and today Tuesday) and was told that I could bring my car in at anytime between 7a-7p without an appt. It didn't right so I called 4x and even got a text to bring the car in. Today I arrived at 445p and after 1hr drive in rush hour, I was denied service. They said that I had to have an appt. I explained what I was told and replied that all Kia techs leave at 5pm. I was highly disappointed so I asked for the Manager Mr. Gram. He verified the text messages recvd today but said that all Kia techs leave at 5pm even though I got there at 445p. So we left. Wasted time, bad service, wrong information and nothing resolved. Beware dont go here because you will get denied service regardless of your service issue. read more

If you are an elderly woman and a widow, you are in for it at Nationwide! I leased a car for 42 months, but was charged for 48 months. If you are vulnerable, they will jump all over that with pseudo concern, telling that for your own self assurance, you need to load your lease with services in case of a tire blows out, you are alone in the care after an accident, and anything else that might scare one. The lease for an inexpensive Nissan was almost $550 a month. And on top of that, their concern of my wellbeing was their prime objective. I was dumb, first time car purchaser, naive and believing. How stupid! This is an update: After the above Yelp was posted, the general manager for Nationwide Nissan called me to set an appointment for us to talk about my uncivil treatment that was addressed in my Yelp. We made an appointment for today 7/12/18 at 2 pm. I left work early and drove out to Timonium,which is not around the corner, to be there at 2 but found that Brian Schaffer was not there. In place, he had one of his salesmen meet me. I told him I had an appointment with Mr. Schaffer and that is who I want to see. I waited until 2:30. No General Manager. I left. Another example is this dealership's lack of respect and civility! read more

We purchased our brand new Nissan vehicle from this dealership, and the purchase process was about average. The Nationwide for life, is a myth, we had to sign paperwork stating, that all we get is two free oil changes. When I asked about the ad, I was told: that's not us, that's Infinity. However, post sales / service, has been below par. Bottom line is that I would not recommend this dealership. read more

Service manager was incredibly rude and unhelpful, refused to even talk to me. I'd suggest any other service department but this one.

This is the worst service and parts department ever. You wait forever, and employees act like your bothering them. Most recent experience set me over the edge with this place, ordered parts for a manufacture fault and parts guy was not helpful. Said they call when parts came in, never called so I did and was told they were in. Went to pick them up, waited 10 minutes for parts guy to get off phone, waited another 10 min for him to pull my order to only have him come back out and say we only have 1 part in. This place is a waste of time and money. read more

** update/response to the manager:** It says I'm from Los Angeles because I am. I moved to MD 3 years ago. What's your point? Look at my reviews of businesses in the MD area. I live here, and your staff needs to learn basic customer service skills. Nothing to discuss. Garbage. I called over the phone to inquire about a vehicle, and the sales person was.... 'rude' isn't even the right way to describe it. He acted like I was inconveniencing him, talked so fast I couldn't even make out what he was saying, didn't even bother to elaborate more than "yea we have that car"..... I said "ok? Can you tell me what color? Year? etc..." and he hurriedly said something I will never know. Why the heck would I even bother going here for a car to spend my hard earned money? T R A S H. read more

So, I had already spoken with two representatives from Nationwide, but took the advice of Betty M. who responded to my complaint. I did call and has to leave a voice message with this manager over a week ago and still haven't heard back. Don't be fooled by her comment, they don't want to help me, they just want it to appear as they care by commenting on my complaint. So, I still say BUYER BEWARE!! NOT HAPPY ABOUT SPENDING $600 LESS THAN TWO WEEKS AFTER PURCHASE OF A CERTIFIED VEHICLE. read more

Dishonest dealership I wish I had read these reviews before purchasing a vehicle at Nationwide Nissan in Timonium. I brought a pre-owned 2018 Ford focus on 2/3/2023 just to get to and from work. After three weeks I noticed the car shuttering after stopping and accelerating. I took it to the service center and they kept it for three weeks during that time they stated that they were sending it to Norris Ford service center. When I got it back I was told by John Roe that it only need a software update. That took three weeks? After having the car back a week and a half the same issue occurred but worst. I took it back today and was treated like I had no idea of what I was talking about by the manager Ryan Greenidge. He called their service department where I left messages that were not returned let alone by the salesman Chris Collins who claimed to be looking out for me at the time of the sale. Once the manager got through to someone in the service department, I found out that they sent the car to not one but two Ford service centers while it was gone for those three weeks. Yet it still wasn't fixed and worst then when I dropped it off. After doing some research online, I found out that the make and model is on the Maryland lemon law list of defective vehicles with a high number of complaints. This only gets worst, they tried to act like they were going to help me get another car. All I was asking for was another make at the same price range. Instead they tried to put me in a 2023 Nissen Versa and ask for a $5000 down payment. Seriously, like if I had that kind of money would I have brought a pre-owned one. After I told the salesman Airion Rice l didn't have that kind of money and will not use a cosigner his whole demeanor changed to a gtfoh attitude and walked away from me. I went back to the managers office where Ryan Greenidge and Joh Diehl were and was now told that my only choice was for them to send the car to another Ford service center. Apparently the first two weren't good enough. The manager acted as if there was no such thing as a lemon law even through it was talked about in my paperwork at the time of purchase. He even had the nerve to tell me there was nothing on the Carfax report about a problem with the car. How would there be if it wasn't reported or taken in for service in reference to the problem? I was so upset and had to force myself not to curse them out to the point that I began to cry. They took my trade in that literally had just gotten 40,000 on a 2013 Hyundai and sold me a 2018 piece of crap. I have a loaner for now and I still wouldn't trust driving that car when I get it back for fear of it stalling or being slow to accelerate in traffic and being hit from the rear. My only option is to consult a lawyer or possibly surrendering the vehicle once it's returned to me. I honestly can't see myself paying for a car that's not safe to drive. I'll have to take public transportation after that which will be difficult because I am a floater on my job and work different shifts and at several locations some of which are not on public transportation lines. I would not recommend this dealership or the service center to anyone. They are dishonest, unprofessional, and liars only out to take advantage. I wish I could give them zero stars because they deserve less than that read more

A bunch of clowns! Horrible dealer! Purchased a new vehicle and absolutely every department was deplorable especially the finance guy. Don't trust him! Sales manager seems sheisty to me. Service department is slow and overwhelmed. There's like a million flies in the waiting room, staff walks around like they don't give a damn.. Nationwide, please don't ask me to call you to look good in front of potential customers. Nissan is a quality car, this dealer is a complete joke! Wow... Also watch them people with just one review here. I'm an expert at customer service, I've been reviewing businesses across the country for years! Nationwide Sucks Ass! And that's exactly what you will get here, smoke and mirrors with bullshit on the side! read more

Buyer beware. Please please read this review and read the rest of them. They all are pretty much saying all the same thing. Listen do your self a favor and do not come here do not buy any vehicles here. I logged a complaint with a lot of people and currently working on an issue with an attorney. I'm telling you. These people are shady..... they will do shady crap. Promise you the world while Screwing you in the back side with no lube! When you confront them, "your a liar, no one said that!" I have the proof. I purchased a car from this place and they altered the car fax. I have the original and there's (the one that came on the car) doesn't match. Once you walk in they all swarm you and are willing to help you and once you tell them the issue the all scramble and go hide.... now it's like a ghost town and you wait and wait and finally someone comes to help and they send you over to a different location. I am going to sue this place.... it's in the works. Do your self a favor and dont purchase a car here...... go else where. Do what you want it's your money. I learned a valuable lesson. This place should be shut down. There are 2 people I met there that are really nice and agree with me. Only two..... they feel bad but they can't say anything because they work there. A birdie once told me "this is. It the first time they done this, this is a common practice, and they don't care, they have to sell to make money so they will do what ever it takes to sell a vehicle" just saying. I have to give a rating they deserve negative 100 but I have to give them 1 star. They dont deserve that! It's your money...... it's your life. You've been warned! read more

So after arriving home from a vacation to California I noticed my car was making some really strange noises. I scheduled my appointment for 11:30 to have it looked at... I came in a little late unfortunately but no one said anything :) thank god lol... I dealt with Donna and she was very friendly and helpful! She found the problem which was a lot minor then I thought it was going to be! She hat it fixed and had me on my way in an appropriate amount of time! She also let me know of some maintenance that I needed to have done and gave me her information for when I have more time I can bring it back in and have them fix my car all up for me! It was a very pleasant experience and I highly recommend the service department to people. read more

Great selection and service and most of all I did not feel pressured to purchase. Very clean and open sales floor and my salesman new his stuff! Of all the dealerships I have been looking at I appreciate that the price on the internet is actually what the price is in the dealership, no crazy up fees. read more

I buy all my cars from here. The salesman Chris is so friendly and so helpful and answer all 110 question I had before buying my first truck. I'm so glad I went there and I'm now a proud owner of my very first truck!! read more

Went on 10-19-2018 to cancel a warranty on my car, call nationwide twice still waiting on the call back. Only two(2) steps left, letter to dealership and letter to Nissan corporate office. You can not do business and expect to make money like this. There is no rating for poor services. I have to give one to post. So do not smile, and don't count my 1. read more

What a beautiful dealership. Well worth the drive from anywhere in Maryland. Only a hop skip and jump from PA down I83. Same owner and not part of one of those high pressure dealer groups. They will actually take you on a test drive before trying to close you on the deal. Service drive is nice and clean. read more

Professional scammers! This was the worst experience of my life. Save yourself the time and don't even think about going. Without getting in to all the details, here are the highlights. - we shook on a deal that they later refused to honor claiming they misheard us. - They pushed for me to take the car that day with a hold agreement, promising they would not touch my credit or put anything in motion (This is actually called predatory lending) - FIVE credit checks later they lied about the deal we made - they did not complete everything in the we-owe agreement (including a recall) - Stuart, the salesman, was rude and sexist every time I needed to return to get something done We closed the deal since they said we had no other option and paid cash. I am done with this company, this dealership, and the horrible people who run it. Don't waste your time. read more

I went in a few days ago for a routine oil change and tire rotation. I am normally comfortable with going to a Nissan dealer for service and do not check Yelp for reviews. I made a huge mistake this time!! Stay away from this place!! Before going in I made an appointment for 1130 figuring I would be in and out because I scheduled an appointment and this has been the case in the past with other dealerships. I also found a coupon on their website for a $39.99 oil chane and $19.99 tire rotation. A little more expensive than what I normally pay at Nissan service centers but I was doing a lot pf travelling and needed it done. I arrived 15 minutes ahead of time because I was ahead of schedule that day. Upon arrival I pulled into the service bay and waited for a few minutes for someone to approach me. Finally, after waiting long enough I got of my vehicle and had to find someone to help me. I gave them my info and they could not find my appointment even though I showed them a text and email confirmation. Finally they found it and showed me to the waiting area. The waiting area was ok except for the flies that would not leave guests alone. People were constantly swatting away the flies and walking outside to get away from them. After a few minutes, my service advisor showed up to explain the costs, etc. I informed him about the coupons that I had and he said they were already in the system. He showed me the sheet with the charges, with everything included the price would be $79.98. I was immediately shocked and confused, and he explained that there were things such as a $5?confidentiality fee? Disposal fees? And some other fees that he rapidly spoke about. I told him that something didn't sound right, but to go ahead and do the service while I figured out the math. I also told him that I have never paid this much for service at a dealer. After they took my car, I was able to do the math, and the numbers still did not add up. After I did the math, I went to find the service advisor and told him that things did not add up. His response was that I should've told him that before I signed for them to do service. I told him I needed time to do the math. He had no response. After speaking with him I went to the cashier and informed them that the numbers did not add up and I would like to speak to the manager. they told me that I had to wait until the service was done in my service manager brought the invoice. Fine. So I waited, and waited, and waited. After approximately 1.5 hours they pulled my car back into the bay. After waiting another 15 minutes the service advisor came in with the paperwork. Again, I went to the cashier and told her I wanted to speak to the manager. The manager finally came into the waiting area and brought me to a small office where the service advisor and another person were waiting. I explained to the manager that I had never paid this much for an oil change and tire rotation. I had two receipts with me from prior service at other dealerships, and explained that I had never been charged for thingls like a confidentiality fee and all of the other BS fees they were trying to add. What a RIP OFF scam. They must've thought that because I had out-of-state tags that I was born yesterday and they could rip me off. I travel around the country for work and have never heard of these BS fees. The manager explained that dealership prices may vary, which I am very aware of, but if they are going to add all of these scam fees they need to advertise that. The manager finally removed a $14.95 "shop fee" and could not explain the meaning of the "confidentiality fee". Are you kidding me? I should have read the yelp reviews prior to showing up at this referral dealership.I have been a Nissan and her for quite some time and have never had an experience like this. Now I am worried whether or not they did something in my car or even change the oil and filter etc. My advice to you is to stay away from this dealership. that day I had also planned to look for a new vehicle to trade, but I am glad that the lot was separate from the service center, because it save me being ripped off from the sales department. Stay away from this place no matter how far you have to drive extra to not be ripped off. What a poor excuse of a service center and a bad representation of Nissan. This dealership should be ashamed of themselves!!!! read more