After one too many abysmal customer service experiences at the Chevy dealer service center down the street (a review of their antics will be written after this one) we finally decided to ditch our Chevy Traverse and purchase a Subaru Ascent. I had been putting this off for years because buying a car is generally such a pain. I am happy to say this was not the case at the AutoNation Subaru in Hunt Valley. From the first online request for a test drive to the gas tank fill up before we drove away, it was a pleasant and easy experience. We were greeted warmly by the general manager, Kevin, and Ellie, our. Both were kind and genuine. The process was easy, painless, and well-executed. Ellie was wonderful! I can't even begin to say how much of a difference it makes, as a female customer to have a female saleperson. Where has this been, car dealers of the world?! We were given a fair amount for our trade-in and are pleased with the purchase price of our 2026 Ascent. Highly recommend this dealership and especially Ellie! read more

AutoNation Subaru Hunt Valley - Car Dealers Near Me - Cockeysville, Maryland

It took five trips to have a warranty repair completed. I had to go there once when they told me I was scheduled for the repair but couldn't find the necessary part. They changed the estimated time to do the repair. No one would take responsibility for the delay or ever offer an apology for my inconveniences . read more

I have been AutoNation Subaru Hunt valley, customer for past 8 years, i have done every single Oil change with them even when they were charging a lot for this service, in November my Subaru outback was not starting so i was close to another shop , they fixed it for me, but they also noticed that i have valve cover Gasket leak and exhaust system is totally down. i was with Subaru Hunt Valley in August, They could have seen these issues but seems like they didn't even noticed it, that leak could blow up my engine, i even got second opinion with Good Year they told me the same thing. I'm not going back to Subaru Hunt valley for Oil change ever again. any entry level mechanic could noticed that leak and the issue with my exhaust system!! Save your money, go with local mechanics. read more

Pierce was a calm, knowledgeable, helpful sales rep to work with. It was my first time walking into a Subaru dealership anywhere, and he made me feel at ease. No hard pressure, no rushing...he took his time. And when he didn't have the answers, he sought them out. We were both frustrated we couldn't find my first choice in inventory at that time: a green Forester Hybrid Touring, but he did find my second choice, the new blue Hybrid Sport...and I am very happy for that! Love the car (previous Audi Q5 owner). read more

$800 doc fee lol. State of Maryland caps doc fee at $500. Yes it was a small thing but hot dog. Plus I know all car salesmen are like that but you don't have to make me feel like I'm in Goodfellas when I say I don't wanna buy a car today. read more

Update 11/26/24: It took time, but Kevin Quinn, the new General Manager of the dealership, worked with us and helped us get the work covered! I'm glad that he was there to help us, and that they are doing the work. Wasn't easy but I'm glad they are honoring the warranty. Definitely an example of how important it is keeping records, as we could show the timeline. Thank you Kevin read more

Had an easy used car buying experience at AutoNation. Saw the car I wanted online. Called to ensure it was still available. When we got there, was seen promptly to test drive. It was towards the end of the afternoon, and they came back with financing numbers which were higher than what I knew I could get. Secured my own financing that evening. Went back the next day, and was in and out in about an hour, and drove home with my car. The no haggle pricing on used cars isn't for everyone, but it worked for me in this case as I felt like the car was priced right. read more

The worst service department of any dealer anywhere! Absolutely horrible, unable to schedule even a basic appointment. The person that answers the phone is extremely rude and unprofessional. Untrained and without an ounce of class or manners. Truly deplorable. read more

It's been a year, and I am back at AutoNation Subaru Hunt Valley for some recall repairs. I drove right in the garage this morning and was greeted by George who took an inventory of my car and checked me in. I really enjoyed my time here today. They even had a desk available for me to sit and attend meetings which I really appreciated. The restrooms are clean, there is food, coffee, and water available. Even my office chair was comfy. Ladies, this is a chilly waiting room-- bring a sweater! There were a couple of other items that needed repair that they found while inspecting the vehicle. I definitely wanted to get a front-end alignment because my shop doesn't do that. So I had a few hours here but was very comfortable and happy. Bonus points: The mix of music that was playing was all 80's. I loved hearing "Dance This Mess Around" by the B-52s at the Subaru dealer as well as The Ramone's classic, "I Want To Be Sedated." Super 80's mix! Just fun. When my car was complete, George even took the time to put the key back on my key chain. Thank you, George, and everyone at Subaru for a great experience today! Apologies to the people that had to listen to me talk (quietly) in meetings. read more

I received an apparently autogenerated follow-up email from the general manager, Allen Burrill, of this dealer after my unsatisfactory visit two days ago. Here is my review in the form of my reply: I'm guessing these emails are autogenerated - after our encounter, I can't imagine you don't already know that I was wholly dissatisfied with my visit, but for the salesman, Steele. You failed to give me the information for which I asked, a breakdown of what constituted the documentation charge of $500. And your reading to me the definition from a dealer association did nothing to inform me about how your dealership came up with that $500 charge. You must have thought you were dealing with someone dumb enough to have accepted your non-explanation. You weren't. And your first misguided attempt at an answer that invoked the State of Maryland is nothing more than a boiler-room sales trick. The reality is that the charge is simply an additional markup. The further reality is that you couldn't answer the question for one of two reasons: 1. The charge is completely arbitrary and you were unwilling to admit that, or, 2. You didn't do your homework in order to know the answer. Lastly, your doc fee not surprisingly was the maximum that State law allows, $500. Moreover, State law specifies: "The processing charge must be included in the total advertised price of a vehicle, unless 'the dealer clearly and conspicuously discloses the amount of the dealer processing charge and freight charge in at least 10 point and bold font within reasonable proximity to the advertised price.' This is the case whether the car is being advertised in-person or online." Your online ad is clearly not in compliance with State law. Bullsh*tting your way through your answer to a legitimate and important question from a customer is no way to do business. Attempting to jam that same bullsh*t down a customer's throat, as you did, will cost you lost business, as it did. And I was embarrassed on behalf of your salesman, who did an excellent job answering my questions to the best of his ability and was pleasant to deal with. read more

Lots of people say they hate the car-buying experience, but I really mean it. Decades of past bad experiences contributed to that, but AutoNation Subaru has been a refreshing surprise. After I reached out through their website expressing interest in a new vehicle that was in transit to them, Lawrence Adamski responded with specifics about that car as well as with a suggestion to consider a comparable used care that had just come into the dealership. That car ended up being PERFECT for me (and saved me $$$), and Lawrence kept me updated on the status of that used car while I was waiting for it to be checked out and made available for a test drive. If I sent an email or left him a message, I could count on a prompt response. We set an appointment, and three hours later I was driving home. The finance person, Vincent Gross, explained the extended warranty thoroughly but when I declined it, I was not subjected to the typical guilt trip nor ominous warning. I can't say enough positive things about how pleasant and easy this whole process was, and I highly recommend this dealership if you're looking for a Subaru without the hard sell or pressure you might expect from other dealerships. read more

AutoNation Subaru Hunt Valley - Car Dealers Near Me - Cockeysville, Maryland

Jen in sales made the experience pleasant and was helpful and courteous. Please seek her out for a great experience. We bought a new Forrester. read more

Unethical! Deceptive! Anne lies and is an exemplary example of what gives Car sales a bad name! She deceived us from the start when we came to buy a preowned auto. We offered to put a deposit on the vehicle to secure it prior to it "being ready". She said it was ours without a deposit being necessary because she could reserve it for 72 hrs. She then sold the car within the 72 hrs when it was finished mechanically to end her month. She lied to her superiors saying she tried to contact us, which she didn't! Obviously the culture there is to say anything whether true or not! After I complained, the General Manager gave me his passive aggressive BS rhetoric which of course was worthless. read more

Super easy to set up and receive great service- Checked in in 2 minutes, work was done fast, a video was sent to me of them working on the car...and best of all they only made 'suggestions' on legitimate service recommendations--no BS and no pressure! Great product, great company! read more

I bought my November of 2021.My windshield had a stress crack and i drought it to AutoNationSubaruHuntValley to fix. i was expecting it will be covered by the warranty .The service supervisor would not do it under warranty , Finance that tried to sell me three years extended warranty on my brand new car recommended to go to subaru.com and file a complaint and the salesman who sold it never retuned my calls even though i had provided the with a letter from auto glass experts stating it was a defective windshield .They are so cheap . I love my my car but I WILL NOT RECOMMEND THIS DEALERSHIP read more

we have bought three cars in two years here. EVERY single transaction has been pleasant, stress free and professional. I have been a fan of this dealership for years. but they have stepped up their game and been even better during these trying times. BEST place to buy a car!!! read more

Decided to test drive some Subarus to see why so many people really seem to love them, and if I would possibly be interested in purchasing one. The front desk person and salespeople were very helpful and friendly. I took a Forester and an Outback for a test drive. The salesman I spoke with was very knowledgeable about the cars and was very helpful with getting some sales information and figures together for me. I felt that the Forester was not very comfortable, but the Outback was definitely a smoother ride. Subaru offers AWD as standard on all of their cars. While I did not end up choosing Subaru, I did feel that their cars were safe and had many features that I was looking for in a car. read more

WARNING: this place is predatory. I went here and was assured that, should I chose to have the service done on my car, the $139.99 they charge for a diagnostic fee would be used towards completing the service. Sounded like a good deal. A few days later I went to pick my car up and got an itemized bill for $405.99. The $139.99 diagnostic charge was listed as its own line item and didn't go towards lowering the remainder of my bill. I pointed this out to the sales associate and he refused to change my bill, even though a few days earlier he had promised that this money would be used towards the service done on my car. I tried to ask him to change my bill, and pointed out that he had lied to me earlier since he had promised this wouldn't happen, but he was completely rude and unhelpful. PLEASE stay away from here unless you also want to be scammed into paying a $139.99 diagnostic fee that doesn't, in fact, go towards any part of the service. read more

AutoNation Subaru Hunt Valley - Total charges of 405.99 including the diagnostic fee - Car Dealers Near Me - Cockeysville, Maryland

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My sales person was Lance Sullivan and he did a TERRIFIC JOB explaining the features of my new forester and was extremely professional and thorough ! read more

I had such a great experience getting my first car here!! Annie and Brian stayed late to help me and made the process really easy, thank you!!! read more

Beware of the service department. Enough warnings already about it in other reviews, and it looks like the sales department isn't any better, again judging from other reviews. Brought in the car to fix a problem I described in detail and is perfectly reproducible. More than $1K later, they return my car without even checking if they fixed the problem...which it wasn't. Complete scam. To top it off: $30 mandatory (??!) charge for "cleaning" the car interior due to COVID, leaving dirt in plain sight in the driver's seat. Complete joke. $60 "shop charge for repair order". Must have used lots of supplies for working on a l lot of things that did not solve the problem. $40 to attach a perfectly working battery to cables to top off charge Beware! Get the estimate in writing, not over the phone, as they do not mention all the extra charges. They abuse their customers. Will not be back, and be wary! Luckily my Subaru has overall needed very little service in its lifetime, but our next car will be purchased online (and likely not be a Subaru). read more

Honestly I can't recommend ever going back to this place. 2 out 4 times I've had a bad experience. Those two times my car was perfectly fine when I took it in and sounded like garbage after service. Matter of fact after taking my car in for 90,000 mile service, it was returned to me and wouldn't start the next day. I had to get AAA to jump it so I could take it back in. Than they had the nerve to say it was a battery issue and tried to charge me an extra 200 bucks it. Luckily one of the a service advisors named George overheard me talking to supervisor and did the right thing and didn't charge me for that new battery. After having issues I went online and saw previous bad reviews and similar issues that I had. I get that these places don't want to take responsibility for bad work on the cars. But people need to own up to it and do the right thing. read more

This place is just the absolute worst. I did buy a car from them, but I would never ever suggest this place from anyone. I actually regret not backing out of the transaction. They claimed they had acquired the vehicle I wanted from another dealership in PA and took a deposit from me. On the day I was supposed to pickup the car, at 7 pm, after stringing me along all day that the car would be ready for pickup after work, they admitted they had no such agreement in place with the other dealership and they had no car to sell. Finally two days later they acquired a car, causing me to shell out a few hundred extra on a rental. In the end they offered two free service appointments to make up for the absolute horrendous service. Hardly enough to cover the bad service. I made my first service appointment for 11 am on a Saturday: a simple oil change and rotation. 4 hours later and the service still isn't complete. This place does not have their shit together. They show no regard for their customers, and even when they attempt to make up for their horrendous service they still screw up. I'll probably just pass on my second free service appointment because I don't like spending my entire Saturday in a dealership waiting room. This place is awful. read more

I go in for a $159.99 " engine diagnosis" to see if I have a cylinder head gasket leak. I'm a DIY old school mechanic so basically, that involves taking the spark plugs off and hooking up a vacuum gauge and testing the compression. Not very high tech and not a lot of brain power involved. While I'm waiting, they do a multi point "free" inspection and determine I need my rear differential oil topped off and noted that the differential seal was compromised. They topped off/flushed the fluid, which they charged me $35.20 for (40 percent markup) plus one hour of labor at $59.99, so that's a total of $100 plus the $159.99 right? Wrong! The bill was $450, and when I looked like I was feeling nauseous, the rep went "wait, let me see..." And said, "Yeah, looks like I made a major mistake. You're going to see a big difference now." So now the bill is: $428.64! The actual invoice says $159.99 plus the $35.20 and the $59.99 and a "shop charge" of $10.72. Somehow, it all adds up to $428.64. If you double the $159.99, then you see where they get that figure. I thought it was a mistake, and pointed that out. They explained that the "engine diagnosis" is $159.99 and the labor just magically ALSO happens to be $159.99, so it's really $320.00. Add the Diff. oil and the $59.99 half hour labor and---voila!--- Common core math education at its best. I just hope they actually paid the mechanics that extra $159.99 for the 30 minutes involved in taking off the spark plugs and hooking up the vacuum gauge and starting the engine. This appears to be a case of a verbal lowball, creative math, and sticking it the unwary customer. Very courteous, pleasant staff and nice clean salesroom but doesn't hide the fact that there's some abuse going on here. I'll follow up with them to try to get a straight answer, but it's pretty obvious they know what they're doing. read more

This review is long overdue. I Purchased a 2014 Mercedes Benz E Class Wagon. The car was immaculate. Everything was in great condition and the car was priced well under market value. I also received a competitive price on my trade in. Working with Ty was great. He is responsive and very helpful. He had a majority of paperwork ready to go before I got to the dealership. The closing was quick and easy. No strong armed closing tactics were used. And to boot when I got i home I realized the head rests for the 3rd row were missing and they ordered and mailed me a replacement. Highly recommend Auto Nation Subaru Hunt Valley. read more

So disappointed with a dealer relationship that started well but tanked in a hurry. After finally locating (online) a Crossfire SRT-6 up there, I conversed with Lance, who could not have been more helpful. I was eventually dealt to another salesman, and then a sales manager regarding the car. I made it clear I was several hundred miles away but was an experienced online purchaser (Acura NSX, Lexus SC, etc.), and that I was seriously interested. Apparently it was when they learned I was not local, they ceased all communication--even as they continued to lower the price of the car. As it had only 33K miles, I was willing to pay original price to get this specialty automobile. Nevertheless, I somehow 'ceased to exist' and eventually they sold the car without working with me further. They assumed I was an inexperienced 'looker', and could not have been more wrong. No way to treat any customer, much less an experienced one who was willing to pay more than the 'discounted' price they continued to drop. read more

Appears to be very RACIST which is ironic because Subaru, I thought, was a different kind of brand. They show you the lower price online, but tack on TONS of FEES beyond tax, title and registration. So, if you are in a market to be discriminated, and deceived AutoNation Subaru is a place for you. If you don't believe me, check it out yourself. read more

Disclaimer: Came here for service, not for purchasing a car. I brought my car here twice and wouldn't go back again. The first time was for an oil change and a recall on an airbag in my seat. The oil change was fine, but after the work on the airbag, they failed to reinstall the clips that held the foam in place on the seat frame. I didn't figure this out until 6 weeks down the road as the foam gradually split apart from wearing on the seat frame. I spent $250 to buy a new foam insert for the seat. While I was switching it out, it was clear that the metal clips holding it in place hadn't been replaced after the airbag work. I brought my car another time for an oil change and a complimentary inspection. I had a coupon for the oil change, which turned out to have been expired, otherwise I would have likely thought twice. 2 1/2 hours and $100 later I walked out with oil, rotated tires, a car that smelled like cigarettes inside, and a mediocre complimentary carwash. Unless you've got a service contract with Subaru, you can do better elsewhere. read more

Service advisor Justin helped me out tremendously and went above and beyond all of my expectations. He definitely made a stressful situation an easy one! read more

Our subaru hadn't been serviced for a number of years, and need quite a large number of repairs. We also had to make financial arrangements that took some time and several phone calls. Justin and the team were respectful, prompt and caring through the entire process. I cannot say enough wonderful things about them. It was a very difficult situation that could have been made worse by uncaring staff, but they were absolutely incredibly kind, patient and understanding and worked with us as well as ensured that we had a safe vehicle to drive through out the time our car was in the shop, no questions asked. I am extremely appreciative. read more

The worst service experience ever. I have a 2015 Subaru Impreza with 30000 miles that I purchased for another dealer. About 2 months after I purchased the vehicle the check engine light came on. Great I still have factory warranty...I took it to Hunt valley. After having the vehicle for 2 weeks it was finally ready...until till I started to dive home. The car was shaking and the light was back on. I returned it to Auto nation and was told it would be fixed right away. NOT! The service manager Eric promised the timely repair and then will not answer the phone. He is always in a meeting according to the employees that work there and cover for him. After 3 weeks I finally received my car back. You can guarantee my next service WON'T be done at Hunt Valley Subaru read more

Consistently have had to wait long hours for service to be completed after being quoted shorter time frames. Most recent service appointment was booked online because I couldn't reach anyone to schedule over the phone. I didn't get a reminder and when I showed up for my appointment they asked me what I was bringing my car in for. There was clearly no planning, poor time management, and really shoddy communication. Given this dealership lots of chances because it is close to my house, but I'll drive farther for a better experience next time. read more

Beware of service dept in the past 6 years have bought 4 brand new Subaru cars not from AutoNation but because I live near this dealership take our cars for service here. 6 out of 4 Times always have major issue where issue wasn't fixed or car isn't ready in quoted time beware In the meantime I will be contacting the Subaru corporation to file complain please be very carefully with autonation read more

Dishonest and rude. Inexperienced sales people. Do not recommend buying a car here. Offered us 25% of what Carmax on York road offered us for a trade-in. Our 22 year old sales person promised us features in our new car package that were inexistent, and the manager offered us a few tanks of gas to make up for it! Property trained and experienced sales people are a must when making a big purchase. Many other reputable places in the area- avoid at all costs. read more

Excellent experience with their service team. Joyce was able to fit us in quickly and was incredibly courteous. We were having a strange problem with the gear shifter, as well as several other random issues with our newly acquired used Subaru Impreza (purchased elsewhere). The team was thorough and knowledgeable, and our car is now running great. Was expecting to pay more at a dealer, but was pleasantly surprised at the cost savings they found for us. They even helped us with our other car, a Toyota we drove there to pick up our Subaru, filling two low tires while we waited. Thanks!! read more

Extremely disappointed with this dishonest dealership! On Saturday I had an appointment to look at a 2012 Toyota Highlander. I arrived at noon, was introduced to Ty (who I found to be extremely nice and a pleasure to work with). He showed me the vehicle and I took it on a test drive. I was very interested in purchasing it, and afterward I asked if it could be held for me for 24 hours so I could speak to my wife and get back to him. He informed me that he would normally do that but there was another appointment coming in at 4:15pm so he could not hold it beyond that point. I said I understood and that I would get back to him before then. It was about 1pm when I left to go speak with my wife and I was assured that I had until that time to give him an answer. I called him back at 2pm and told him I would like to make the purchase. He then informed me that another appointment was made, that person was on their way to the dealership, and they needed to let that appointment happen. If the person chose not to purchase, they would let me know. I could not believe what I was hearing. I told him that I didn't understand. I was there first! I was agreeing to purchase the vehicle before this other person even arrived! I was assured that I had until 4:15 to call back! Needless to say, I was very upset! I called back a little while later and asked to speak with a manager. I'm not sure if I remember his name correctly, but I think it was Andy. I explained the situation to him, and he told me he would find out what was going on and call me back in 5 minutes. I waited almost at hour and did not receive a call. So I called back and asked to speak with him (It was almost 4pm at this point). I was told that he was with another customer, he knew I wanted to speak with him, and he would call me as soon as he could. He never called! Instead I received a call from Ty about 10 minutes later informing me that the vehicle had been sold. My wife and I have been looking for the right vehicle for several months and this was the one. We fell in love with it, and they stole it from us. They went back on their word, and the manager was too much of a coward to talk to me himself. This was extremely dishonest and a terrible business practice in my opinion. read more

I bought my car at Autonation Subaru dealership (then Valley Motors) in 2005. That is the only place I have ever gone for service since I bought it. 17 years. I have been a faithful customer and spent thousands there and was planning on buying my next Subaru there in 2023-2024. In July, I took my car in for some work and one of the things they fixed was one of my tires had a nail in it. Since I mostly work from home I do not drive much. So a couple months later something did not seem right with the way it drove. So I took it in, and all they found was that the same wheel THAT THEY HAD REMOVED to fix the nail the lug nuts were only hand-tightened, and over time they had worked their way looser since it was never finished off with the wrench. When I go to pick my car up and they want to charge me the $150 diagnostic fee for that. Had it been any other issue it would not have been a problem to pay that. I should not have even been there in the first place. Had they put the wheel back on correctly in July I would not have been coming in til December. After a discussion with the manager they agreed to not charge me that fee. I am lucky my wheel did not come off. Had I drove more it would have manifested itself sooner. I feel this is a particularly egreious and negligent mistake, but I was ready to put it behind me and continue being a customer. Then out of the blue, the manager said he'd put a $350 credit on my account for the future. It was after 5pm, and the person who knew how to do that would help him do that the next day. He said he would call me to confirm it was there. He never called. If he had no intention of following through on the credit he would have been better off just keeping his mouth shut. He was probably doing that to "mess with me", and as soon as I left he and the other guy likely had a good laugh at my expense.. I feel this whole incident reflects how poorly they treat female customers. First, the wheel THEY removed and supposedly put back on in July had hand-tightened lugnuts. But they wanted to charge me the $150 for coming back and fixing THEIR mistake. I don't know if they thought that in my spare time I take the wheels off my car or what, or if I am just too stupid to comprehend they screwed up. That was bad enough, but making a false promise for whatever reason is the final nail in the coffin for me. It was not an easy decision to cut ties after such a long time doing business with them. But unfortunately businesses that were once good turn bad. I will get this car serviced elsewhere, and in a year or so when I buy a new one it won't be from them. I am not even sure if I am even getting another Subaru at this point. Trust is important to me. I trusted them to fix my car professionally, and they did not. They put me in a potentially dangerous situation. And I obviously cannot take them at their word for anything. They offered the credit. I did not ask for it. Maybe mistakes happen, but lies are deliberate. AND DON'T LEAVE A CANNED RESPONSE SAYING "CALL OUR MANAGER". He was supposed to call ME. BS I guess I just need to thank God that their screw up did not kill me or someone else and move on. read more

Of all the many, many dealerships my husband and I visited in the weeks leading up to buying our new Forester, AutoNation Subaru Hunt Valley was the only place we didn't feel overly pressured into making a rush decision. We worked with Josh Wenderoth, who was super patient with us as we came and went multiple times asking to test drive different models and go over trim levels in great detail. When we were finally ready to make a decision, we got a great deal and everyone that was part of the buying process made it go smoothly and painlessly. We definitely recommend AutoNation Subaru Hunt Valley! read more

It's crazy but don't call the service center. As many people that work there there's no one to answer the phone. First time I called I was connected to a switch board person. Even though the automated switchboard asked me where I was calling she then asked again. I was transferred to a voicemail. I immediately called back and sent to another voicemail. I then left a very detailed message and then never got a call back. Two days later I called again. I spoke to someone who took my appointment and info. On the day of the appointment I needed to come in early and called three times before getting someone on the phone. They said it didn't matter and to just come in. Now all this happened within a one week period. Once I was there I was greeted and helped right away, no issues. I was out with an oil change in about an hour. I would suggest to just do a walk-in and forget making an appointment. If you need more than an oil change, good luck. read more

terrible service. Brought my son's car for a vibration issue. Charged a lot of money, did not fix the issue. When I brought it back for fixing it the car stayed forgotten in the shop for a week without any response. At the end the sales person gave me a real lame excuse and told me the car is safe to drive despite the vibration. I will also write to Subaru of America. read more