Yesterday I leased a 2026 Honda HRV from James at Anderson Honda. It was my first time going through this process (I had my 2004 Toyota Highlander for 10 years) so I was a little nervous going into it. James was friendly, professional, and upfront with me the whole way through. It came down to the Honda HRV LX and the Honda HRV Sport (just a slightly fancier trim). When it came time to compare the out the door costs, I was pleasantly surprised with the numbers. Pretty much everything from the selling price to the doc fee to the state fees was right where I expected it to be. Even the money factor they gave me was acceptable to me based on my credit. This was after I had already looked at OTD costs for a Toyota RAV4 down the street and the numbers they gave me were totally inflated and the entire conversation consisted of so much back and forth between the salesperson and the manager. It took hours and I ended up walking away. At Honda, I told James I fully expected to have to put up a fight but he assured me they did all they could to get everything as low as possible from the start so there was no need for time-wasting back and forth. And based on my EXTENSIVE market research about this car, the numbers checked out and it seemed like a fair price. I know most of the negative reviews on here are regarding the service center which I can't speak to (yet) but if you are in the market for a new car, I can't recommend Honda and James enough. Thanks to the entire team here who made this experience easy and stress-free! read more

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First-time customer; no one attempted to get me in the waiting room after the tech's review; I had to leave the waiting room to inquire; I noticed an item was missing from my front seat - sun visor worn over my eyeglasses; it was underneath a cloth on the passenger seat. I reported the missing item 2 ways - (1) to the service advisor (via email) with whom I scheduled my appointment; (2) to the dealership completing its form on-line. No one has contacted me, despite them having my phone number plus my email address. Am I impressed with their service? You can guess my answer. read more

Went in to test drive a used 2025 Pilot on Saturday. Were put off as the "manager" was using it as his "demo" ? My wife happened to look into the vehicle and it was filthy, food wrappers and more... She refused test drive after they offered to detail it. I have enjoyed company cars over my career and it was expected that the vehicle be kept clean and neat.... Amazing as this vehicle was subject to test drive or sale at any time. We test drove and expect to purchase new at another dealer. read more

The service at Anderson Honda is excellent (Scott does great work). However you need to be careful /check the pricing on the parts they charge you. Many times the prices for the parts are above MSRP prices. I needed a rear bearing for my brakes and the price for the part quoted was $258.89 (part no. 42200-T0A-951). The MSRP is $223.57 and it can purchased online for $152.92. (https://www.hondafactoryparts.com/oem-parts/honda-hub-and-bearing-42200t0a951). These are the same OEM parts. Even with the the cost to ship at $22.14 you are better off sourcing the parts yourself. Anderson's Parts Department is very expensive on just about everything I have been quoted. In today's environment and the cost for auto repairs I think Anderson's parts department is "tone-deaf" for loyal customers. read more

Just went to Anderson Honda because the AC in my Fit is not working. Their estimate was too high and the said they found other things that needed fixing, so I declined the service. Then they tried to uncharge me $32 on the $185 diagnostic fee after I got text saying we just owed the $185. Total rip-off. I won't be going there again. read more

Service has gone downhill....service here is more about figuring out ways to separate you from your money. This time, it's a $160 diagnostic fee that doesn't get credited to the repair. Last time, it was redoing an alignment....500 gentle miles after they did another alignment on the same car. I'm sitting here 20 minutes after they told me the car was ready, waiting, an hour and 20 minutes into an hour service. read more

I came in looking for a vehicle and the customer service was horrible no one greeted me and they didn't look interested in selling at all

I have purchased several Hondas from Anderson Honda and have been 100% pleased with the dealership. Everyone I have encountered has been courteous, knowledgeable and interested in my feelings and concerns. I am so happy I have gone to Anderson. I love my new Honda hybrid. read more

I had a wonderful buying experience here and it was pretty swift. Most car dealers keep you there forever and people do not want to spend 4 hours buying a vehicle. I would come here again and Chris my salesman was great and friendly and knowledgeable. read more

Anderson Honda - Truck - Auto Repair Near Me - Cockeysville, Maryland

Recently just purchased a 2020 Honda Hr-v from Mike Fiore. I love my new car! They were very friendly and listened to my budget and helped me find the right car. I was referred by my brother who brought a civic in December. The finance guy was very friendly and helped me get an extended warranty this was the first brand new car I ever purchased. read more

Anderson Honda - My Honda HR-V and my brothers Honda Civic - Auto Repair Near Me - Cockeysville, Maryland

We went here to Anderson Honda Togo to their Parts Dept. Our 2016 CRV. ONE of the Remotes stopped working. I bought a new battery for it. I went to put the battery in but when I opened it the contents of the Remote I found there were just random parts in it like a bag of junk! This is the 1st time we ever needed to replace the battery. I went to this Dealership & showed it to them. They said they did not want to do anything about it! Their alternative was to repair it. Their price was $108.00! I told them that they were Nuts. He didn' t give a damn.I told him if they were going to stick to their guns WE would NEVER EVER BUY ANOTHER CAR FROM THEM EVER. AGAIN HE DIDN'T GIVE A DAMN ABOUT THAT EITHER. HE SAID HE WOULD HAVE THE MANAGER CALL ME IN THE MORNING. OF COURSE THEY NEVER CALLED ME BACK. MY NEXT THING IS TO TAKE IT UP WITH HONDA DIRECTLY. AGAIN HE COULD NOT GIVE A SHIT! Worse yet. My son went in there a few months ago to buy matching paint for his Honda. He paid then in cash.Then they refused to give it to him. Already he had Mae two trips there twice. They told him without the receipt. ( he paid cash the day before. THIS DEALERSHIP IS NASTY & MEAN! TWO STRIKES AND YOU ARE OUT! WE WOULD TELL EVERYONE NOT TO DO BUSINESS WITH THEM AT ALL. read more

Lee ferguson did an outstanding job fixing my minor tire issue yesterday and he is a wonderful person to speak with and he deserves a raise

Great experience buying my Accord. Everyone I dealt with was courteous. Drove away with my car after only 2 hours.

First time I took my Accord here and I'll NEVER return! Dreadful experience + dreadful service! They supposedly did a multi-point inspection with my oil change but missed several very obvious things (wiper blades + light bulbs that needed changed). They also failed to fix one of the the things that I came in for and specifically asked them to fix. The next week, I called the service manager, Lee, and reported my experience. He told me that my experience was unacceptable and that he would get to the bottom of it and follow up with me by, and I quote, "noon tomorrow." Ten days passed before I finally called him again, only to be given a half-baked apology and told that "things have been SO crazy." He assured me that he would follow up with me in the next few days. At the time of writing this review, it's been more than two weeks and I still haven't heard from him. Ugh!!! read more

I want to thank Anderson Honda for going beyond the "Call of Duty" these past three days. Jerard Sweetwine, Service Advisor; along with Scott Reda, went out of their way to keep me calm and cool with their professionalism and stewardship. They *honestly* cared for me and my vehicle. To William Arbogast, Automotive Technician; who oversaw the tire installation, and repair - the best! There were two other staff members who helped me: I can't recall the names, but if they are reading this - they know who they are. Thanks to ALL. I swear Anderson Honda is the best dealership I have ever experienced - in every way possible. read more

Anderson Honda - Auto Repair Near Me - Cockeysville, Maryland

I had an excellent experience at Anderson. Mike Fiore helped me trade in for a Honda Pilot and it was a very smooth experience. He's super professional and not pushy at all. read more

I didn't think car purchasing could be a 5 star experience until working with Anderson. Everyone there was so friendly, eager to help without being caresalesy, and beat all prices when we purchased. Jim Kelly was such a pleasure and genuinely took care of us. Bonus: our dog was very well loved by all there and we appreciated it! read more

I was at this dealership the other day for maintenance they were supposed to send the shuttle to get me, he never showed. i endded up walking there. I saw him standing around when i got there. i guess no one told him then when i pulled off my low tire pressure light came on i went back they checked the tires and showed me how to reset the light and in morning it came back on. My complaint is they were not kind. I was forgotten and treated bad I thought they would call me to see how my experience was but nothing what happen it's not the way it use to be read more

I brought my car from here 1/10/2020 and had a great experience! Joesph Benjamin was my sales consultant. I already knew what car, I wanted from looking online. He showed me the exact car, we test drove it and we did all the paper work. I didn't feel pressured into getting anything, I already had my mind set and all the questions were answered. I'll recommend everyone to visit Joesph! This was my very first car purchase as an adult and I felt really confident about it.It's been 2 months so far and I love my Honda Civic, proud to be apart of the Honda family! --Today I went in for a oil change and it was very fast and quick. I came a little early then my appointment and they still accepted me. All the sales reps were nice and informative. They have coffee, tea of assorted flavors. Along with that they have a breakfast bar where you can get cooked food for a decent price while you wait for your car to be done service or just car shopping. read more

They had the car I wanted. I had the cash. It should make for an easy transaction. One problem, I am 410 miles away. Could the car be shipped???? Heck all the time I see new cars, old cars being shipped when I am driving down the highway. We even shipped our Miata to San Francisco. In 2003, I bought and shipped a new Thunderbird from a dealer in New York. Nope, not only won't they ship but I felt dismissed. If I wanted the car I had to come get it and what time could they expect me. Then a few weeks later, they follow up. Do I still want the car? Yes please....shipped. No follow up to that response and it has been a few weeks. The car is still on the lot. Was I expecting too much to think this dealership might be knowledgeable in reliable ways to transport a car from their dealership to Ohio? Like I said, it would have been an easy transaction and they wouldn't have had a car sitting on the lot for months. read more

This place has the worst customer service. They will not answer their phones. They will not call you back if you left a message. They will not care whether the service is done right or not. Service personnel up front just sit there and do nothing, service will not help you but get your money. The receptionist, no brains. Sales folks are just sales, they are good with what they do but will not help you with anything other than sales. They can't, don't know how. Management could care less. You complain to them, they would just look at you like "You don't yet?" They have bigger and better things to do but to attend to a customer. Just to be fair, there are good things that they do.. Service techs know what they are doing. I have never had an issue with repairs and it is done well. Car is clean when you get it back. It is just the people up front that is the incompetent ones. I would not want to be working for them. Totally not worth it. The people who provide customer service and have contact with the public is a disgrace to the Honda Community. Go some place else. read more

Bought a used car from them and it turned out to be a lemon car. I returned to them 3 times and the couldn't fix the problem. The mechanic advised me to go to Lexus dealership and Lexus told to return back to Honda as it has a major problem with rack and pinion which costs $3000 to repair. I went back to Honda and they refused to repair or do any thing. Contacted Serg, a salesperson, although he is a nice person but did nothing. Tried many times to contact the manager Dave, but no answer. I filed complaint in a federal agency and State Consumer Protection, and will file a lawsuit against them shortly. DON'T BUY A USED CAR FROM THEM. read more

It's a shame we couldn't agree on price but oh well. Anderson Honda has very nice inventory. The dealership is very clean as well as their restrooms. They have a free coffee/hot chocolate/latte machine which is great! They have a children's play area so you can bring your kids while you arm wrestle with the salesmen. (Sanitary wipes were empty FYI) But they also have annoying sales tricks. Here's one to look out for. Trick number 1 If you're in the middle of negotiating the price and the salesman says he'll be right back to show another customer a car, it's most likely bogus. (I could be wrong) I was there and it was virtually empty yet my guy had 2 appointments to himself. After my salesguy "showed a car" to the "buyer", the "buyer" started filling out "paperwork" while sitting in the desk RIGHT NEXT to me. (This tactic is called indifference in the sales world "Buy if you want if not, I'm gonna sell to this guy") Like I said, I may be wrong but it seemed far fetched since the place had no customers. After we couldn't agree on a price, which was a shame because the car was breath-taking, I went to the back of the store to get my niece who was playing in the play area. I guess the salesguy and the "buyer" thought we left because when they saw us they were both very shocked and the "buyer" asked the salesguy "is this the way to the bathroom?" RIIIGHT. Trick number 2 They will bring you a piece of paper which has the car info on it with a price in bold. They will say their price is correct because the piece of paper says so. Any grade schooler with microsoft word can make a one page paper with a number and a dollar sign on it unfortunately this is not enough proof to discredit Edmunds.com, Truecar, and KBB's Fair Market Value Price. Two dealerships I went to did this exact pitch. All in all very nice dealership. Extremely clean and their inventory seemed very well kept. They lost 2 stars however. One for each sales trick. I don't judge though. I know sales is a hustle and you gotta do what you gotta do when you work on commission but I refuse to overpay I don't care how nice the car is. There are plenty of nice cars reasonably priced out there. read more

I had a good faith offer accepted and 24 hours prior to picking up my vehicle, they sold it for more money. Their quote was "sorry man, business is business". If this their idea of business, they shouldn't get yours! Stay away, unethical and unscrupulous! It's because of deals like this, car sales people deserve their despicable reputation! read more

This was my first visit to Anderson for service. I used online reviews to make my decision. While the repair took longer than I anticipated, the service team was in contact with me explaining why it was taking the time required. It was a complicated and time-consuming repair and doing it properly took some time. I'd rather it be done right than fast. I'm very pleased with the communication and the ease with which the service was scheduled. Drop off was very convenient and the team communicated well with me. I'm also impressed that when my wife attempted to pay with my credit card which had a note on the signature line saying "Check ID" they called me to get my verbal permission for her to use the card. Good anti-fraud process. I've only had the car back for a day but all seems good so far. read more

Do NOT trust this dealership! They lied on the phone about the condition b of the car and after driving 2 hours to get there the car had several dents, dings, scratches, etc. They apologized for the condition of the car and after taking a $1,000 deposit they promised to fix all of the issues. Well, a week later and another 2 hour drive back they only fixed 1 dent and tried to pretend they had amnesia regarding the other items on the list. After reminding them of their promise in writing, they said there was nothing they could do and we could walk away from the deal. They also said they would auction it for their list price, which is a lie because the book value was $2K less then their list price. Tom Cook, manager, is the person that made the promise to make the repairs but failed to keep his word, blaming it on his management. Do NOT trust Anderson Honda. Do not buy from them. Jason, however, is a great salesman. Too bad he's not a manager. read more

On Monday, 9/29/14, I went to Anderson to have my Honda Element SC appraised and see if they had in interest in purchasing my car. The sales people were cold and distant and couldn't have cared less if I were there; and it wasn't because that they were that busy. I was the only one in the showroom! The sales manager seemed like it was too much trouble to take the time and appraise my car and just gave me a ballpark figure and told me to come back when I was ready to sell. I had just the opposite experience at another Honda dealer who gave me a price on the spot and said how much they really wanted the car to put on their lot because of it's great condition and such a rare find. Even though Anderson is my neighborhood dealer, I'll never go there again and will drive out of my way to avoid them! read more

Horrid experience. After waiting for 3 hours for a scheduled service and an Auto armour clean-up; I was told on enquiring that someone in their sales team informed them that I was leaving with my wife and so my service was pushed out till 5 pm. That is when I was sitting intent of them in the waiting area for 3 hours. The worse part here is that the service manager had the audacity to blame this on me rather than taking the ownership for this goof up. They don't offer loaner cars and neither have the mannerism to treat their customers. Not sure how my car is going to turn up after the service as I am sure they with do a quick hotch potch job. This was my first service since I bought my car from Anderson Honda 3 months back. Next time it's definitely going to be a different dealership... Even if Anderson Honda is free. It's a complete no-go for me !!! read more

Don't just don't. Anyone else but them. Read the previous negative reviews, they are all true and worse. Too embarrassed I wasted my money with liars. Definitely do not buy any warranty, especially the "extended warranty" from them. You can get it at Saccucci online for 1/4 of the price. They lied and told me I had 30 days to buy an extended warranty from them or lose the chance to ever buy an extended warranty, that's a lie I did find out about. They are so rude at every turn and good luck trying to even get your car delivered after you've paid. read more

Had to wait 6 hours just get a tire replaced and an oil change. Very frustrating experience when I was told that it would be ready in 15 mins just to have it not ready even in an hour. Just going somewhere else next time. They did do a reasonable job so that's why I didn't give a 1 star. read more

Just bought a brand new CR-V from Anderson Honda. This is the second car I have bought from them, mostly because I like the dealer and because of their salesman Serge Valenti. He is a true professional and gentleman. I had many questions and he never hesitated to answer my questions and show me everything I needed to know about the car. He offered me an excellent trade in on a used car and went out of his way to get me the best price. I have two Hondas and I service both of them at Anderson. I have never received rude treatment and find the staff to be completely professional. read more

Jim Kelly and the Daves made sure that I was really taken care of when i bought my Fit this past Monday night! I bought my first Honda from Anderson when it was located on Howard street and the kindness and professionalism displayed then and during visits to the service department have made me a returning custome read more

I just bought a Honda CRV hybrid and had a terrific experience with Anderson. It is my third Honda and first SUV and I am thrilled with it. The salesman I worked with, Serg Valente , was really knowledgeable, helpful, nice and very respectful of my budget. I feel like I got a very fair trade in for my Accord and was able to upgrade to the CRV hybrid with relatively little pain financially. I would not hesitate to recommend Anderson and Serge in particular for anyone interested in buying a Honda. read more

Fantastic place to buy a car from. We've bought two cars from here and both experiences were great. Hassle free competitive prices, and great customer service. Raj in sales was great to work with. read more

I just bought a car and was looking for a dealership to follow up with service needs. I reviewed Anderson thru yelp and made the choice to come here. I don't have any regrets. All staff were respectful of time, cost, and safety. They followed up that day with an email and then called within 24 hours to make sure everything was still satisfactory. I would recommend Anderson for your Honda needs. read more

My first time here. Took my 2008 civic for a regular service. The service was reasonably fast. The service area was full of other customers meaning they are good at what they do. The only additional thing they added to my car after inspection was ATF. I knew I wanted that, so that's cool. I was expecting more replacements as I am about to hit 100k, but surprisingly my car is ok. I will be changing all 4 shocks along with my next service here. Overall nice experience. Great lobby area, can easily spend time while waiting on car looking at the new cars in the showroom. read more

Very rude service department. I asked the service manager to point out the hole in my condenser - next thing I know he was in my face demanding that I do not speak to him in that "tone". Seems like the service manager is full of himself. I walked into his office and first thing I see are his feet up on the desk, leaning back in the chair like he owns the place. I ended up getting "kicked out" AVOID AT ALL COSTS!!!!! THERE IS A BETTER DEALERSHIP RIGHT DOWN THE STREET LONG DUE UPDATE: I went to Heritage Honda a couple of weeks after this incident and they replaced the condenser under warranty. Unbelievable. read more

Jeff actually KNEW about the Pilot and specific model we were after. It bugs me like crazy when I walk into a dealership and I KNOW more about the vehicle than the salesperson. If this is what you sell, then you study and know everything about the cars, options, and more - exceed the customer expectations! Jeff was the first in many years and many car purchases who knew what he was talking about and earned my business. read more

Best dealership experience I've ever had. Always a pleasure. I bought a certified preowned vehicle no hidden fees, very transparent, no regrets after signing. High integrity and customer satisfaction. They definitely set an example of how car dealerships should operate. Service Center has great customer service never any issues always willing to help. read more

Thank you, Christine Schuman, for expertly selling us our two Hondas and offering free oil changes for a year at Anderson Honda in Cockeysville. I've always owned Hondas and have been a big fan of your service for years, due to their friendly attitude and expert service. Your waiting area is pleasant and your free beverage service is a great touch. I am a huge fan!!! read more