PWC , which stands for Public Works Commission is the water utilities for much of Cumberland County…read moreI've lived in different parts of the nation and this utility Comisson has got to be the best Customer Sevice is on point J love it Services Outstanding Others above and beyond Thanks you for alll you do Faypwc

PWC is price gouging…read more Since the new rate increase for 2026, I have been receiving bills for water usage for my 1person household as a residential customer for 5080 gallons of water. My normal usage usually fluctuates between 800 to 1200 (rarely) gallons per month. I have no leaks or plumbing issues. I have been communicating with PWC regarding this issue with no resolution. I do not have a pool, water my lawn, wash my car or have massive amount of laundry. My usage is routine. And has been for the last 13 years at this home.

This company is the worst They ask for you to pay on line…read morewhich I do Then on the due date they send a new invoice saying you are late I know this review will not change their method of insulting their customers but I needed to vent

I rate Duke Energy three stars. It's OK…read more We've been Duke Energy customers in Chapel Hill since June 2020, so for about four years now. I also have a residence in Atlanta and have been a Georgia Power customer there since 2001, at two different Atlanta homes. My three-star rating for Duke Energy is based on comparisons of my experiences between Duke Energy and Georgia Power. It comes down to two main things: 1. I've experienced way more power outages with Duke Energy than with Georgia Power. It's not even close. There have been more outages in four years with Duke Energy than in 23 years with Georgia Power. I know there are many factors that can make some homes more susceptible to outages than others. The places I've lived in Atlanta are more urban and dense than where we live in Chapel Hill, but Chapel Hill isn't in the boonies either. In Chapel Hill, we live close to I-40, apartment complexes, shopping centers, and office parks. Also, the terrain and weather in Chapel Hill and Atlanta are similar. Therefore, it comes down to Duke Energy's grid simply being not as reliable as Georgia Power's. Duke Energy also has a lot of random power blips, which is annoying. 2. When there's a power outage, Duke Energy's mean time to repair is poor. I've experienced multiple outages where it took several hours per outage for power to be restored. On August 15-16, 2023, it took about 24 hours for power to be restored. I lost over a full workday because of it. Because I've experienced so many outages over the last four years, I've grown accustomed to the company's outage alerts, their online outage map, and I even follow Duke Energy employee Jeff Brooks on X (Twitter) for outage information: https://x.com/DE_JeffB Again, in 23 years with Georgia Power at two different homes, I can't recall experiencing any sort of extended outage. If there even is an outage, most of the time, it's just a blip. And I haven't gotten familiar with any of Georgia Power's outage alerts or tools -- because I haven't had to. As a retail customer, Duke Energy has had slightly lower electricity bills than Georgia Power. However, the difference is on the order of magnitude of about 1¢/kWh (not significant). Also, Duke Energy sent us a "free" box of 16 energy-efficient LED light bulbs (9W soft white, 60W equivalent) for being new subscribers back in 2020. That was nice. After four years, I've used seven of the 16 bulbs. We live near the Chapel Hill-Durham border, which is also near the Orange County-Durham County border. These two Triangle cities and counties, along with other Triangle cities and counties (e.g., Raleigh, Wake County, Chatham County) are in Duke Energy Carolinas and Duke Energy Progress overlapped territories. Duke Energy Carolinas is the old Duke Power that I grew up knowing in Guilford County. Duke Energy Progress is the old Progress Energy, which was the combination of the old Carolina Power & Light (headquartered in Raleigh) and Florida Power Corporation. The old Duke Power was and Duke Energy today is headquartered in Charlotte. According to our apartment's management, our complex is served by DEP. This Yelp listing is for Duke Energy's headquarters in Charlotte. It's where we've sent our payments. There's also a Yelp listing for Duke Energy in Durham here: https://www.yelp.com/biz/duke-energy-durham

I'm a new client and the quality and customer service was exceptional!!!!!!…read more Will went above and beyond to walk me through the process and explain their services. He taught me to read the gauge and when to call for gas. Thank you Will, Jack and the staff for all your help especially (Will)! Dena Dagnan

Raeford oil has been providing exceptional service for years at my rental property. Delivery is…read moreseamless and reliable. The price is fair and affordable. Amazing service from the team. Thanks to everyone that makes the business run smoothly.

Poor costomer service. They charge higher than other companies like pwc,... …read more Representative is not even willing to fix my high bill problem. I always pay around $150 in average with PWC. Now it's $240 in average with the same electricity usage with lumbee river. I can't wait to see these high bills reducing!!!!

By far the absolute worst electric company ever and I've had Unitil! don't trust their "automated "…read moremessages and them don't expext any help or sympathy of you do have an issue. if there was another electric company in the area I would sell my first born to switch to them. thank you for showing us how much your company cares about its customers, and don't worry I'll be sure to tell anyone who will listen.

I don't even know where to start. Tech "showed up" while my wife and I are sitting upstairs waiting…read morefor his arrival. We get a call 5 minutes after 8 (the scheduled arrival time) that he had showed up and nobody was home? What? I asked, "did he ring the doorbell?" to which the customer service rep says "yes, it says he rang the doorbell twice". Bewildered, I run downstairs and test my doorbell, and at which time the doorbell chimes and both of our dogs bark wildly. Hmmm, so my dogs didn't hear the doorbell either? Now, 3 weeks later, following our honeymoon, we finally get a tech out to our rental and turns out, the furnace is broken! Snow it's cold inside and I have to wait for heat even longer while a tech comes and fixes our furnace. It's almost like I scheduled this 3 weeks earlier JUST IN CASE there was an issue. Now, I'm left in a cold townhome with no heat and no idea what the hell I'm supposed to do. Thank you to the USELESS technician that never even showed up to my house. Thank you for making sure the day we show up back from our honeymoon can be so frustrating. PSNC, make your people have some damn accountability and stop using this stupid monopoly as an excuse to not give a shit about your customers.

I have PSNC for 5 years at my old apartment. I moved out August 1 2017, and set up the account to…read morebe canceled on that day. I used their online service to process this. However, 6 months later I notice that I've had $15 charges for PSNC taken from my bank account each month. I didn't notice before because I don't use the account as much and it's such a small amount. Well, I called them and said I closed my service 6 months ago and moved out, why am I being charged? Low and behold, they have no record of my scheduled closing! Shocking! I got a final bill for $58, I have spent $150 on gas for the current tenant. Can't get my old landlord (Gaskill Realty in case you wonder) or the current tenant to return my calls or pay me back. Those idiots didn't apparently think it was their responsibility to put their utilities in their own name. So, I'm eating the money because PSNC is a bunch of incompetent idiots, just like my old landlord. So glad that my new home I'm buying doesn't use gas, I'll never have to pay these morons a cent again.