Excellent customer service from Eddie. Showed me many options and didn't rush me. Wide variety and…read moreselection. Excellent fair prices too.

Great customer service however they sold me expired THC oil, which is very unprofessional for the…read moreprice that was insane. I paid $100 for this oil and it's been expired now for over a year....

Great to buy Gummies for sleep and also perfect selection of vapes …read more Fair prices and kind customer service. Recommended:)

Bought a torch that would normally cost 5$ for something between 12-15$. A small, nothing special…read moretorch that was way overpriced. Torch goes out on me after lighting just 3 times. I feel like the merchant kinda took advantage of a new customer on this one. If merchant wants to correct this issue, I will consider updating my review. Update: Merchant replaced the lighter and made sure butane was in the tank but ONLY after I took down the review. I'll upgrade the rating slightly however - it is absolutely apparent, not only in my exp here, that he has a habit of talking down to customers.

Always consistent friendly service, with a great selection. Thanks for the great serviceread more

Very helpful staff, great selection, low prices, overall the best smoke shop experience in the area…read morehands down! Never been here before but I came back two days in a row! Super happy both times, and I'll definitely be back! Save your money and make this your first stop, no X'ceptions!

I was referred to this little shop by a friend after discussing cigars with him…read more This shop is nice and clean with a great selection of cigars, pipes, and loose tobacco. It also carries quite a few accessories related to pipes and cigars, but I'm not familiar with the prices enough to comment on whether they were decent. As far as cigars (my reason for being there), they had a decent sized walk in room and carried a good selection. I chose 2 cigars from Drew Estates which were both excellent smokes. As far as service goes, the person that helped me could have been friendlier (reason for 4 star rather than 5 star review). Being a small shop, I expected to be greeted (welcome in, hello, how are you, ANYTHING), but there was no greeting. Also, upon checking out, no "thank you, have a great day, come back soon, ANYTHING". I really didn't feel like a valued customer or that my business was valued there. Come to think of it, I should be giving this place 3 stars instead of 4 just on the service alone. If you are in need of cigars or loose pipe tobacco, this place likely has what you need. But, don't expect stellar service. Personally, I like to support business where my business is valued, if possible.

My go to spot for cigars. The staff are always helpful and friendly. They have a wide variety of…read morecigars and they price them fairly. They also sell lighters and ashtrays and other smoking accessories. Even if you don't smoke it's a great place to find gifts for your friends and family who enjoy a good stogie! Check em out!

Best smoke shop in Ontario. Very clean. They have everything. Kevin was very helpful. Great…read moreexperience. Best prices in town

I started coming here like 2 weeks ago and this place has been my favorite smoke shop out of the…read morehundreds I've been to, they hook it up, work with you, and have crazy selection of products! Oh and they are super funny and friendly, I feel welcome everytime

Just got helped out by the homie Carlos, helped me pick a HiSi Bong, couldn't be happier with my…read morepurchase, great shop and great staff!!

I've been coming to Up in Smoke since 2018 at their Costa Mesa location. Their selection is wide…read moreand offer a great variety at the best value compared to other stores I've been to. They are awesome. The whole staff is very courteous, but one specific individual, Howard, stands out more than the rest. He provides excellent quality service, is always courteous, is on top of reordering when irems are out of stock, very friendly, and provides such an overall great customer service experience. He always takes care of me when I need something at the store. Thanks to Howard for all these years of amazing service!

I went to go buy a bong. Bought a bong. Came home to try it and the fucker was clogged. Why was…read morethere a pinhole??? I went back and asked for an exchange or anything and they told me they could't because I put water into it and tried it. BARELY. The shit couldnt even go down the stem. I made him try it and he finally believed me. Then he tries to sell me another bong on a discount. a bong with no bowl piece for 5 dollars less than what i originally already paid. NO SHIT!! THE BOWL PIECE COSTS 5 DOLLARS. Whatever I pay for the SECOND bong and I was allowed to try it??? So I can try the first one and not get a refund or anything but now I can try whatever bong I want in the store???? Okay. I get home again. Tell me why this shit is scratched asf. I didn't see any cats in the store but I would definitely think that they have some in the back waste of time and money.

Absolute thieves. They charge almost twice what the competition does on novo pods and juice…read more They're ridiculous here. Avoid them. Their prices go up all the time, and they're skeevy up sellers too. I'll never go here again. $20 for novo pods? You're out of your mind. Even the most expensive stores charge $12-14 tops.

just wanted to shout out to Ruben for being so knowledgeable about the products I was interested in…read moreI found this place to be a good place to get your vape smoke cigarettes or whatever you have or even lottery tickets to so once again shout out cool dude Diane

I called at 10:28pm on May 28th 2017 and asked if they carry a specific product and the man on the…read morephone said He didn't know and to come in and take a look for myself. Now I've worked in Customer Service for over 6 years and not ONCE have I ever been SO UNinformative to a customer as this man was to me! Due to his very rude comment this shop lost out on a FORSURE sale ! The only reason my review is rated with a star is because you have to at least rate it with 1 star. I wish I would have asked for his name so I could direct this review towards him solely but unfortunately I have to direct it to this Shop in all. Hopefully this isn't the way every employee at this place acts.