I've been trusting Herkner with my Jewelry needs for 20 years now. So over half of my life. Last weekend they REALLY followed through on their tradition of excellence. I had a 1910 Edwardian Era Filigree ring that needed significant repair and sizing. On very short notice the weekend before Christmas. Roxanne took the challenge and delivered. I couldn't be more grateful. Awesome customer service and value are why Herkner is still #1 in Grand Rapids for well over 100 years. read more

Herkner Jewelers - After - Jewelry Near Me - Grand Rapids, Michigan

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My Fiancé and his mom custom designed a ring here and it turned out beautiful BUT after less than 9 months of daily but careful wear, the band bent and a diamond on the band fell out. I do not wear the ring to workout, shower, do dishes, garden, or sleep and do not have a very hands-on job (sit at a computer most of the time). The metal is gold but we were never told of any precautions or concerns with the type of metal or design. We were never told to be cautious with wearing the ring daily or any risks associated with the design of the ring. Since this happened, multiple other professionals have told us the design and quality is poor, there is not enough support or prongs, all of the other diamonds were lose. Additionally, it was voiced by all the professionals we talked to that even with those concerns, what happened should never have after only 9 months and if it did, the fault is on the manufacture. Upon going to address these concerns with Herkner, we were told that the damage is "wear and tear" and they will not cover any repair costs. The associate we talked to said the damage was my fault and I should have known to not wear that ring type so often. She also did not know anything about how to utilize our insurance to cover the cost of repair but warned of the likelihood of our premium increasing so we should just pay the repair cost out of pocket now. We are very displeased with our experience, customer service, and the quality of a VERY expensive ring. I would NOT recommend this business and will be getting my ring repaired and likely redesigned elsewhere. Update to this originally review: We never did receive the information we requested from Herkner. We did get the ring fixed at a different jeweler. We also got the ring re-appraised and it came back significantly different than what Herkner appraised it for (it was adjusted to match the value at the time they completed the appraisal). The new jeweler proved we were not given the quality that we paid for and were guaranteed. It's one of those situations that we could not have predicted but want to share so it limits the people that it happens to moving forward. A shame that a local business scammed us on such a meaningful and special symbol. read more

I've had a few poor experiences with Herkners and would not recommend them. I brought in 2 watches (1 very old, 1 Rolex) that had stopped working properly. They guessed that a battery replacement was the fix for both and a few months later, both were back to having the same issues of lagging (old watch) and stopping entirely (Rolex). I needed a custom wedding band made with my own diamonds, and they quoted me $1200 in the store, but changed the pricing to $2500 after creating the CAD images, saying I must have misheard them. After some consideration, I ended up bowing out which they were very salty about given they had gone through the trouble of creating the images. I ended up choosing Craft Revival Jewelers downtown to make my band, which I'm SO glad about...they made me a nearly identical ring.. WITH added rubies for $1180 total! That's half the price of what Herkners offered me! read more

My husband and I have been customers here for many years. The sales staff is very nice. The selection of jewelry and gifts is very good. Recently I worked with their jewelry designer and it was a very different experience. She was difficult and her process is unprofessional. Because of her, and the owners failure to remedy the situation, we will no longer shop there. read more

When it comes to buying jewelry, do yourself a favor and avoid any vendors in a mall. This store is a great local business that emphasizes customer service. I purchased an anniversary gift for my wife and the sale's staff proved to be very helpful and knowledgeable. The selection is great and the quality of the merchandise is solid. They do offer custom engraving of most types in-house, but will send out for engraving on materials they don't (such as titanium, steel, etc.) After shopping at different stores in the GR area, this place will has my business. read more

Herkner Jewelers - Jewelry Near Me - Grand Rapids, Michigan

Herkner Jewelers is the Best in Grand Rapids! This jewelry store is still family owned and takes pride in their beautifully appointed store. Whether you are going in for a gorgeous statement piece, wonderful engagement rings, estate pieces, your own jewelry repaired, buy and sell old pieces, you will find the staff and owner knowledgeable, trustworthy and always making you feel welcomed and not rushed. It is my go to place in Grand Rapids for years and I recommend it highly. Thank you Herkner jewelers for always giving your best service and highest quality. read more

I came in with a unique jewelry problem, and the associate behind the desk was very helpful, and willing to find me a fix. I have not actually bought anything here yet, but this will be the first place I go to find my wife a present. Customer service couldn't have been better. read more

The best jewelry, the best staff, and the best customer service! Consistently amazing and I continue to go back for the past twenty years!

We could NOT have asked for a better experience with Herkner! They took care of us with picking out our wedding bands, and also made some custom jewelry pieces for wedding gifts. All of the staff, specifically Randy and Roxanne took such time and patiently guided us through the entire process. They have been excellent with communication and had everything completed in a timely manner. And most importantly, all of our items are GORGEOUS and better than we could have ever imagined on our own! Thank you, Herkner! read more

Excellent repair and price! The prongs on my engagement ring were loose and a diamond fell out of my wedding band. No way would I trust anyone in Chicago to fix my ring. Brought it home to GR and Roger not only fixed it but buffed out the scratches!! Could not be any happier! read more

My fiancé and I have had such an incredibly positive experience with Herkner. The staff is warm, knowledgeable, but not pushy at all. Jessica was fantastic - she worked with us to find exactly what we wanted, and I could not be more thrilled with the way my engagement ring turned out! read more

One bad apple spoiled the barrel. We were eating lunch at twisted rooster when my wife discovered a crack in one of her rings. After lunch we walked ned door to Herkner Jewelry. They agreed to repair the ring for a set amount. When my wife attempted to pick up the repaired ring they doubled the amount quoted. Herkners said my wife would have to talk to the owner who would be gone for the two days. After a considerable hassle the "out of town" owner came out from in back of the store and admitted to the original quote, and apologized. I told him I thought they had handled the hole matter poorly. Once again the employee who had attend attempted to jack up the price interrupted the conversation and said "thats your opinion." I don't know who the jerk employee is, but I believe he still works there, so we won't be back! read more

I walked into Herkner Jewelers and was greeted immediately with a smile and a firm handshake. The staff was amazing in helping me pick a beautiful engagement ring, which was reasonably priced. What was most impressive is the fact they went the extra mile to ensure I had the ring before Valentine's Day to propose. Hands down the best jeweler in Grand Rapids. They even offered to gift wrap the jewelry box to make the moment even more special. I honestly can't say enough about the staff, the whole entire experience was just incredible. Ah yeah, she said, "yes". Thanks Herkner for being professional and providing quality service, I will recommend all my friends. read more