I got a watch for my birthday recently and needed some links removed. Brisa was able to help me…read morevery quickly with the process and did not charge me for the service! Thank you so much Brisa & the team!

Highly recommend Siegel Jewelers to anyone in the Grand Rapids area. Family owned, incredible…read moreservice and a fun and knowledgeable staff.

I cannot recommend Almassian Jewelers enough. Incredible customer service. I came in for an…read moreappraisal and they went above and beyond. If you are looking for the best jeweler in Michigan look no further.

Excellent company and people to work with and gain knowledge…read more Trent and Shannon are honest, sincere and professional. Appearance of the store was immaculate and friendly.Every time I walked in I was greeted. My outcome was more than expected, I highly recommend them for your jewelry needs. Tom

I've visited Paul Medawar Fine Jewelry numerous times throughout the past few years. Every time I…read morewalk in, the staff is quick to offer a friendly greeting along with their expert level assistance and knowledge. I've mostly worked with Adrian who is a total expert on their wide selection of watches. His knowledge on the style and craftsmanship of all their luxury brands is beyond impressive. I often find myself having a great time just talking with him and learning about the intricate details and history of the different brands they carry. This ultimately resulted in me purchasing a Grand Seiko with the most amazing "snowflake" dial and brilliantly polished metal. I'm in awe every time I wear it. Throughout my visits, I've seen all of the staff eager to help every customer. From walk-ins who just need a simple battery replacement to customers with complex custom jewelry designs, or couples looking for the perfect engagement ring, the staff at Paul Medawar provide the highest level of customer service. If you check out their Facebook page or Instagram account, you can also see the pride they take in their profession. Adrian and Dan often post short watch review videos explaining the history, style, and quality of many timepieces they carry. It's a great way to learn about these pieces in your free time. Shopping at Paul Medawar will leave you with a beautiful, high quality collection, as well as a new found knowledge of the jewelry you will wear for years to come.

The service and professionalism of the people at Paul Medawar Fine Jewelry have made me a customer…read morefor life. I came in with a vintage 1978 Rolex Datejust that has been in the family since original purchase. It needed serious TLC to just be wearable. I was not an established customer, I had no previous experiences with this store. They could have easily said "Sorry, this isn't fixable, but we can sell you a new one." But they didn't brush me off. They took the time (about an hour) to explain what was and was not possible - and why. Ultimately, I just asked David 'What would you do?'. His advice was perfect. Rather than spending thousands of dollars to dramatically alter the watch with new parts etc., he said he could bring it back to wearable condition for the cost of an hour of his time. David did what he said he would do, delivered more than I expected, and I doubt they made a dollar profit from it. This place is the definition of 'class'. My vintage watch is in great shape now and will be worn on special occasions to preserve it for the next generation. In the meantime, I'm in the market for a new daily driver Rolex - and I hope to buy it here.

amazing service and could not be more impressed with this place! needed a pearl bracelet strung and…read morerepaired for a gift for my niece and everyone there was speedy, friendly and helpful! would highly recommend to anyone

Called a week before my wedding needing a prong moved on my engagement ring as I noticed it had…read moreshifted. Sent pictures through email and they said they could do it no problem! Took it in and they fixed it in under 5 minutes and many other jewelry shops were booking 2-3 weeks out for repairs which I did not have time to wait! They were SO awesome and helpful! Really appreciate their work!!

Couldn't repair the clasp on a pearl necklace? Claimed they are unwilling/ incapable of repairing a…read moreclasp? Have purchased other items from the store. Very impersonal. What you would expect from a chain jeweler.

My husband had worked with Kesslers to get a stunning engagement ring for me and the whole process…read morewas amazing for him. I've since gotten my ring resized a few times, solders the wedding band on, lost a diamond and had it replaced, and gotten it cleaned as many times as I can get in. The service is always exceptional and everyone is so kind. We went back 2 years ago for a diamond necklace for valentines and had yet again, great service. I recommend Kesslers to anyone who asks as their service and the amazing warranty are so worth it.

Devries has been our family jeweler for three generations, and we won't shop anywhere else! They…read moreare reliable, friendly, and very reasonable. I've always been impressed with their prices which are well below the chain stores in the area. We appreciate being treated like regulars and welcomed into the store like old friends. We have purchased several wedding and engagement bands at Devries as well as gifts for nieces and friends. Each item was patiently selected with the staff and stored safely until we were ready to purchase or bring the item home! We often stop in to have our items cleaned or repaired, and the turn around is FAST! We just love Devries and will continue to shop there for years to come!

The staff is always so polite and courteous. They go out of the way to help me every time I go into…read moretheir shop.

My wife and I recently visited Jensen Jewelers to purchase an upgrade to her original wedding ring…read moreand band. My wife visited alone the first time to get an idea for what options were available, and get some pricing information. My wife came home with tons of information, and was very impressed with the level of service that she received during the 60+ minutes that she was in the store. The sales person she was dealing with, Jerene, was super helpful, and even communicated promptly through email many times to answer questions my wife had. When she had narrowed down her selection we visited Jensen's together, and talked with Jerene for probably an hour. We talked about how we could incorporate parts of her current ring into the new ring. She discussed stone options, and never tried to push us outside of the budget we had given her to work in. It isn't very often that you go to an establishment these days, where the sales people are looking to do what is best for the customer, and not what is best for their wallets. Jerene was wonderful in making sure that we got the ring that was exactly what we wanted. An amazing experience, thanks to the wonderful service we received during our visits.

Went in to look at engagement rings and Heather was amazing! I feel so much more confident in this…read moreprocess and got so much good information! These people are great at what they do!

My Fiancé and his mom custom designed a ring here and it turned out beautiful BUT after less than 9…read moremonths of daily but careful wear, the band bent and a diamond on the band fell out. I do not wear the ring to workout, shower, do dishes, garden, or sleep and do not have a very hands-on job (sit at a computer most of the time). The metal is gold but we were never told of any precautions or concerns with the type of metal or design. We were never told to be cautious with wearing the ring daily or any risks associated with the design of the ring. Since this happened, multiple other professionals have told us the design and quality is poor, there is not enough support or prongs, all of the other diamonds were lose. Additionally, it was voiced by all the professionals we talked to that even with those concerns, what happened should never have after only 9 months and if it did, the fault is on the manufacture. Upon going to address these concerns with Herkner, we were told that the damage is "wear and tear" and they will not cover any repair costs. The associate we talked to said the damage was my fault and I should have known to not wear that ring type so often. She also did not know anything about how to utilize our insurance to cover the cost of repair but warned of the likelihood of our premium increasing so we should just pay the repair cost out of pocket now. We are very displeased with our experience, customer service, and the quality of a VERY expensive ring. I would NOT recommend this business and will be getting my ring repaired and likely redesigned elsewhere. Update to this originally review: We never did receive the information we requested from Herkner. We did get the ring fixed at a different jeweler. We also got the ring re-appraised and it came back significantly different than what Herkner appraised it for (it was adjusted to match the value at the time they completed the appraisal). The new jeweler proved we were not given the quality that we paid for and were guaranteed. It's one of those situations that we could not have predicted but want to share so it limits the people that it happens to moving forward. A shame that a local business scammed us on such a meaningful and special symbol.

I've had a few poor experiences with Herkners and would not recommend them…read more I brought in 2 watches (1 very old, 1 Rolex) that had stopped working properly. They guessed that a battery replacement was the fix for both and a few months later, both were back to having the same issues of lagging (old watch) and stopping entirely (Rolex). I needed a custom wedding band made with my own diamonds, and they quoted me $1200 in the store, but changed the pricing to $2500 after creating the CAD images, saying I must have misheard them. After some consideration, I ended up bowing out which they were very salty about given they had gone through the trouble of creating the images. I ended up choosing Craft Revival Jewelers downtown to make my band, which I'm SO glad about...they made me a nearly identical ring.. WITH added rubies for $1180 total! That's half the price of what Herkners offered me!

Love going here! Truly unique and stunning jewelry! The family has run this for many years and…read moretheir exceptionally accomplished in their field.

Craft-revival jewelers customer service is outstanding! Brandon and Jayson pay close attention to…read moredetail and their craftsmanship is stunning! I highly recommend Craft-revival for all your jewelry needs! Cindy T.cYNDEMEYER@SBCGLOBAL.NET

Texted to see if they had an X-ray assay device. They promptly answered 'Yes, stop by'…read more I stopped by 4 hours later, at 4:15 during their posted business hours. (Closing time 5:30) They were closed. Locked up. Nobody home. 30 minute drive each way. Bummer Dudes. Won't be back.

They are very friendly and courteous. I came in to sell some jewelry and they gave me a fair price…read more I highly recommend if you are looking for a honest and nice place to buy of sell also they do a great job fixing your jewelry too.