We ordered new custom living room furniture in February and it was delivered in 3 months…read more However one of the leather chairs was damaged and needed to be sent out for repair. It is going on 2 months and I still don't have my chair back. The quality of furniture is great as long as it's not damaged. However their customer service is NOT so great! I'm not sure I would ever buy from them again, nor would I recommend them!!

Thressa Hylok helped me with an online design consultation. She was superlative - very helpful,…read morecourteous and knowledgeable. She went above and beyond the specific transaction, giving excellent design guidance - the best design experience of the 25+ similar transactions I've done at Ethan Allen, Pottery Barn and Restoration Hardware over the few years

This is a great store/cafe to get you in the holiday spirit! Their window display is so beautiful…read moreand festive every year. They have a great selection of home decor, knock knacks, wreaths, candles, etc. It is priced according to their quality, everything lasts a long time and holds it's value. This is where I go to find capsule pieces for my home. The team members are great with helping you choose what's right for your home. Adding to the Hallmark value- they have a coffee shop attached! The baristas are artists with their foam art, and my Eggnogg latte was delicious.

Stoffer home is at the top of my list for interior design and home decor store in grand Rapids…read more When I went in over the weekend, they were switching the store up for more spring stuff and I can't wait to see it all fully out. The vibes are perfect and I could spend the whole day wandering around in there. It is on the higher end side in terms of price but so is their quality and I think you get what you pay for with them in terms of value! Make sure to stop by their cafe if you go in, it is the ultimate french cafe vibes all while here in GR!

I have shopped at Northwestern many times over the years. Their service and products are the best…read more There is not another furniture store in Grand Rapids that even comes close. Amy helped us on are last visit. She is very professional with outstanding design skills. We were there maybe an hour and purchased two couches, two recliners, an ottoman, a rug and two lamps. Amy guided us through the process. We couldn't be happier with our new furniture. I have to add that the cost came in under my expectations! we will no doubt be back!!

They get two stars because they carry great furniture...but do you remember that store on Rodeo…read moreDeive that was mean to Julia Robert's in Pretty Woman, this is that place but they sell furniture, not clothes. The only one who was nice to us when we were shopping there was chastised in front of us by her coworkers; we decided to buy a very expensive chair from her. When it was ready, 9 months later, we had just replaced our furnace to the tune of $15k, and then our car needed $5k in repairs, and then my husband lost his job, so they generously allowed me to make monthly payments. Fast forward to a year past the time it was ready, a year of making small monthly payments that I couldn't afford with just my salary supporting the family of 4, payments that only added up to about half the full price, i got a call and was told I must pay the remaining balance or pay a restocking fee with the payments I've made so far. They said it was taking up space in their warehouse...its not a large chair, at all, a round swivel rocker, fits one butt...It's a great chair, but next time I'll go directly to the manufacturer, make sure these people don't get any of my money.

Just picked up 3 stools for our new house and we're thrilled!…read moreNancy was a huge help. She encouraged us to step out of the box and we couldn't be happier with our choices.

Great gift ideas with their other merchandise ! Staff very helpful ! I drive from South Haven for…read morecollegiate things for a golf outing and other events! They deliver to my car !

Me and my friends were just walking around, testing furniture, and waiting out the rain. Then we're…read moretold that we had to leave because it didn't look like we were buying anything. When I said we were just looking around we were told that this isn't the store to do that at. Since thats the case I thought I'd let everyone else know that this is a store where looking around is apparently not wanted ? Whatever that means! I just thought it was weird and rude to kick people out who weren't causing a disturbance. December prices might've bought something if the guy wasn't a prick !

If I could give them zero stars I most certainly would. The wife of the owner stated she would…read moreorder us a couch set and if we did not like the color we would be able to get our money back. There was no other sofa & loveseat set that resembled the color we wanted. Therefore she said our money would be returned. I asked her numerous times so there were no misunderstandings as this has never been an option at any other furniture store we went. She reiterated if we paid half up front, the money would be returned if the color was incorrect. Not once did she say it would be store credit. Clearly she knew we would not be able to use the store credit for our sofas as they did not have another option for us. When we went in to see the couches we told the employee about the situation. He was very kind and tried to help us find a set the color we need. He stated, "we have nothing like that right now." He sent us home with no refund and no answers as the owners did not pick up there phones. I spoke to the owner and he refused to return us our money. He implied my husband and I miss understand even though he was not present during the sale. I was not allowed to speak to the wife who "sold" us the set which I believe is very inappropriate. I would understand if a customer was being rude and disrespectful to her but I am very respectful and would never yell or say anything inappropriate to any employee. The moral of the story is we still need to go buy couches elsewhere. We have a store credit with a business that does not own up to what they say. I am basically forced to do business with a company that lacks communicate skills and organization. Train your employees to communicate appropriately because communicate is key in their role. (Also, the owners wife stated the set would take 2 to 3 weeks max to arrive and it took 11 weeks to arrive.)

Purchased a full sized set today. In and out in a half hour. Satisfied all around with the process…read more Zero pressure and supports a local store that isn't part of a chain.

Marks Mattress is great-- he worked with my wife and I to find the perfect mattress for our body…read moretypes and likes.

We are a repeat customer of Spine Align. We previously bought a queen mattress and just recently…read moremoved up to a king mattress. In addition to providing a great product, Spine Align staff worked with us in the store to supply a pillow that put our spines in proper position along with the mattress. Additionally, they were very prompt in re-scheduling delivery when the initial schedule did not work out. This was truly a superior all-around product and customer service experience.

I have purchased multiple mattresses from Spine Align over the years and have never been…read moredisappointed. My wife is a nurse and after her long shifts she enjoys to rest on our bed as the mattresses are so comfortable. These mattresses are well made, and hold up very well. The staff was very helpful and went above and beyond to help in any way possible. Not only have I purchased mattresses, but furniture as well. You will not be disappointed.

Just got back from the local hardware store, man do they have a lot of merchandise…read more I was greeted upon entry and even though they were busy they took the time to take care of my request They employ a kinda older gentleman (I think his name is Tom) that knows his stuff Sad that he only works 20 hours a week but when he is in his knowledge shows This is the kind of service that a big box store ( Menards, lowes, etc) are lacking So with that said I'll be back sure as something else will need to be fixed or a part is needed Thanks guys

Their prices are very competitive and I always enjoy going here, and the only reason I don't give…read moreit four stars is because it's not got a huge selection, but it usually has all the little things you could need Ace also has a great rewards program that works at any store Every time I walk in this place they are super friendly and always willing to help me with just about anything I am doing around the house. They are a lot nicer and a lot more helpful than your average small hardware store Definitely worth the stop before going to Lowes and wandering around for an hour before you find the section you need Shop Local First