I've been looking for a new mattress for a few months, using Mattress Firm to kind of start my…read moresearch but originally ended up buying a box mattress because I liked the free shipping and free return policy, plus it had a 365-trial period! Unfortunately, that first mattress was not the best and I felt like I was sinking into the bed and opted to get another box mattress with the recommendations from various friends, and finding that mattress way too stiff. Finally, I decided to go back to Mattress Firm and try various mattresses! The Knapp store I originally tried was much much larger and more spacious than the East location, but they still had a lot of variety. I probably laid on 3-4 types, with the help from the sales associate, I found myself being much more aware of how much shoulders and hips hit on the mattress. I thought I was more of a medium-firm person, but come to find out, the mattress I liked the best was considered a plush pillow-top! Gregory was very knowledgeable and provided guidance on the bed needed, walked me through a couple beds and their various price points and even educated me on the adjustable bed frames! Ultimately, I decided to just purchase the mattress and before I decided, I probably laid on the bed for a good 10 minutes, playing on my phone, moving around (with my boyfriend taking a cat nap) to see how we both liked the mattress. The check out process did take quite a bit longer than I anticipated (probably closer to 30 minutes than what I thought would only be 15), due to availability of the mattress and delivery windows. The value was fair, and I got $500 off with their discounts and coupons, but they do charge a $99 delivery fee for in room delivery and a $200 return window and restocking fee. So I'm hopeful that I do not need to return it or exchange. But I do recommend them, mattress shopping is stressful and they did a great job educating me!

Went here to get a new mattress for my apartment. I was pleasantly surprised on how fast and easy…read moreit was. We were helped by Nesha and she was fantastic! I would highly recommend going here for all your mattress needs!

They love to sell, but service and delivery? No way. Chair delivered on Thursday. Realized it's not…read moreinstalled correctly on Friday. Customer serviced closed until Monday (unless you're buying something). call Monday-can't send anyone til NEXT Tuesday from 3-5pm. They call at11am that day to reschedule for window 1-3pm. I finally call at 3:30pm and they say the deliveries(mind you this is service call) were cancelled but they must have forgotten to call me. Reschedule for Friday 7am-10am, then woke up to text sent at 11pm night before that NEW window of time is 11am-1pm. Showed up at noon and service took less than 5 minutes. Unbelievable

Store experience was top notch…read more Terrible delivery contractor. Scheduled the delivery 2 weeks from purchase, understandable, didn't follow the nearest crossroad that we told them, took a wrong drive, got stuck in a 2track within quarter mile, would not allow alternative / correct route same day & pushed delivery out 11 more days. Terrible when you've removed all furniture from your living room. Told by customer service it would be expedited and then they tell us delivery 11 days out.

Brands available in all price ranges. Friendly service. No…read morecredit check promotion available.

Able at Mattress firm off Comstock Park was very helpful when it came to finding my new mattress!…read moreWould recommend!

I travel the Mid-West, Mid-Atlantic coast, and North East mystery shopping retailers of durable…read moregoods [Appliances, Furniture, Electronics, and mattresses] for manufacturers, retailers, and marketing companies reporting how a guest is treated in store. I report the entire in-store experience...from the parking lot to the rest rooms, many facets are rated including the people. Are the employees engaged with the guest, are they helpful, knowledgeable of the product and services offered, can the clearly explain the finance options, do they "speak at my level" or do they use the business-babble that guests really don't understand. Sleep Doctor Mattress does a great job on all aspects.

From the owner: Tempurpedic, Sealy, Serta. Sleep Doctor is the right…read moreprescription for good night's sleep!

We always start with Nawara brothers for our appliance purchase. They have a great selection and…read moreinstallation. We needed a service call for our stove. Gabe was knowledgeable and did a great job fixing my stove. We knew they were a great store for value, but great for service too!

Our dryer died right after my husband had surgery-they had a great one in stock (and on sale),…read moreinstaller were prompt, friendly and totally problem-solved a pre-existing issue in our very old house. Highest possible recommendation!

We received excellent service from Doc Johnson at Brummel's ! We had a very difficult closet…read morewasher/dryer space and Doc ( and even another salesman ) spent many hours on 2 different days of trying to find something that would fit AND meet our needs! He was patient and very tolerated of our mess that we were working with! I would highly recommend Doc and Brummel's for your appliance and furniture needs! Thanks Doc!!

I went in and purchased a gas dryer from them today. The staff were very friendly and professional,…read moreDoc was great and quickly helped me find what I needed. The entire visit was maybe 25 minutes and I WILL be going back there for my future purchases

Great help! Fast and efficient! Had what we wanted in stock. Very nice and welcoming.read more

Customer Service and Kyle came through. They picked up our latest bed and refunded 100% of original…read morepurchase. Good to know they cared enough to reach out after I contacted them one last time. The transaction while nearly 11 months in the making ended with a fair and mutual agreement that it wasn't working for us and restitution was given in monetary refund. Thank you for caring and doing the right thing for this unhappy, now satisfied customer.

Got couch loveseat and recliner from them with the warranty yeah didn't last long seams came apart…read moretried to use warranty and I get gonna call us back or whatever bs excuse they could come up with. Couch back boards broke to where boards put hole in back of couch and messed up my wall. Loveseat wasn't as bad but seams on front bottom came open and the recliner omg seams in seat and lower part came apart and the material was unraveling. Lesson learned never will buy funiture from there again. And never that material pay a little more and get something that will last more than 6 months before you have to replace it

Brice helped us out so much and we got everything that we needed. Thanks!…read more The rest of the staff was so helpful. We got a large sectional, dining room table, and who knows, we may get more!

My family and I have purchased all of our bedding from Aacaway for over 20 years. Mike is awesome,…read morehas only great deals, and will literally close the store for 15 mins to help a single parent in need of help moving a new bed.

We bought a custom mattress about a year ago. I was looking for natural materials that would be…read moreflame resistant without the off gassing chemicals. They worked with us to find the best combination of natural latex and wool that would breathe and be naturally dust mite resistant. After sleeping on this for a year I am still amazed at how much better we both sleep. I never feel my husband moving in the night and I always wake up refreshed. My custom made mattress was comparable to a good mattress anywhere else and they had it delivered within a week. Great non pressure sales and outstanding value. This is as green as it gets. Thanks.