Well over two decades ago, I purchased book shelves from Design Quest. The shelves are from…read moreDenmark with special pegs. I contacted the store and within days they sent me a few replacement pegs. That's customer service! I won't buy new furniture from anywhere else. High end furniture and high end service! Thank you Tom and Inna!

Such a cool store. I found a sofa in the dimensions I've been searching for! The owner himself…read moreassisted me, and the rest of the staff was friendly, helpful, and available when I had questions as I browsed around getting inspired by the thoughtful design of each item. An inspiring place with reasonable prices considering the high-quality furniture you'll receive.

One of my favorite places in GR! It's a consignment store with beautiful, high-quality furniture…read moreand knick-knacks. Their furnishings are artfully arranged and priced fairly. And it's not all furniture; there are lamps, (new) candles, objets d'art, (new) throw pillows, bookends, etc. Basically anything you could find at Pottery Barn (save linens and tableware) but higher quality and certainly more unique. It's such a comfortable, warm place that my husband and I enjoy just popping in every few weeks to see what's new. Unfortunately (or fortunately!) we've run out of spaces to put furniture. Rick, the owner, has a great eye for quality and style and is super friendly, to boot. Once he offered to lend us his SUV so we could haul a piece of furniture to our nearby home! We declined his very generous offer :-) They do deliver for a fee, for things that can't be wedged into a standard vehicle.

We tend to shop at Windsor Cottage and always find many treasures! They are very knowledgeable…read moreabout their products, helpful and the prices are very reasonable. I really like the Uttermost brand and they always carry great options. Rick and his team are exceptional. I'd highly recommend this store to anyone!

Great experience and even though my husband and I thought we were just going to check out the…read moreoptions and gather information, we ended up purchasing a mattress. First off, Mike, the regional manager was super helpful and very knowledgeable. We didn't have any experience buying mattress or even know what we wanted. He gave us statistics, research information, reviews from previous customers, and personal experience (been working in the industry for 14 years) . He also said if we decide on spring mattress he'd would gather information such as our sleeping habits, alignment, etc, to help us pick the best fitting mattress. He truly was there to help and make sure we picked out a mattress that was the best fit rather than "making a sale". All my questions were answered thoroughly. In conversation Mike mentioned that the store is family owned, so glad we were supporting local business, and they did not work on commission, which really took off the pressure of "making a sale". We left learning so much more about mattresses and sleep, Looking forward to sleeping on our Temperpedic. Another note, because they had the mattress we wanted in stock they could do the delivery same day, since it was their delivery day.

I had a hollowed out area caused by a sachet on a bedroom dresser. I love the bedroom set. I…read moreGoogled furniture refinishers in the Grand Rapids area and found Progressive Furniture Refinishing. David did an outstanding job (honestly it looks better than it did new). He really knows his craft. I would absolutely recommend his work to anyone I can. He is reliable and answered quickly to my texts. He picked the dresser up and delivered it when it was done and it only took a matter of a few days. -Kathy

Courtney is AMAZING! Wow! Such an amazing furniture find! And finally, a store that has their air…read moreon during a hot summer -we didn't want to leave and definitely took our time looking around. I have particular tastes (expensive, gorgeous furniture) and this place rocked my expectations!

I travel the Mid-West, Mid-Atlantic coast, and North East mystery shopping retailers of durable…read moregoods [Appliances, Furniture, Electronics, and mattresses] for manufacturers, retailers, and marketing companies reporting how a guest is treated in store. I report the entire in-store experience...from the parking lot to the rest rooms, many facets are rated including the people. Are the employees engaged with the guest, are they helpful, knowledgeable of the product and services offered, can the clearly explain the finance options, do they "speak at my level" or do they use the business-babble that guests really don't understand. Sleep Doctor Mattress does a great job on all aspects.

About 8 years ago I worked with Amish Oak Warehouse to design a platform bed unique for…read moreme....style,wood, and stain colors were selected by me. From day one I was impressed and the whole process went extremely well. Super happy to this day with my bed and the quality! Recently I ordered new bunkie boards for it. Worked with Jeff again. He was outstanding again. I would definitely work with them again! Customer service is excellent!

Dan made a coffee table and end table for us out of barn wood. He was great to work with…read morethroughout the design and construction process. Since we live in Hawaii, he also had to prepare the pieces to be transported over the ocean. The tables couldn't have turned out nicer! And my word, the shipping crate was incredible! My husband said Dan must have been an engineer. He even got the tables faster than promised. You will not regret giving any project to Daniel Chase!