I am disappointed with Klingman's Furniture in Holland, Michigan. I got the run around so many…read moretimes from the staff at that location. My small furniture item that was custom ordered (a small corner cabinet), and way-overpriced, took months longer then it should have to arrive. After waiting for 2 months for the call it was ready to pick up, and hearing nothing, I reached out to the store and was told that the item was still sitting at another location and that it was damaged. I would never have heard or known about this status, without me checking on it. Then there was zero contact for another month and half. I called several times asking for a manager so I could get more details - and NEVER heard back from her. I did get a call from the sales girl that said it hadn't arrived yet. There were no apologies for the inconvenience, or effort made to make it right. Finally, I tried reaching out again a few weeks later, this time in person! I showed up and the assistant manager Bob was there and was great; but all he offered was to have this small cabinet delivered to my house (could easily fit in my vehicle, so this was not very beneficial to me.) But I accepted, and he was a pleasant, nice man who was making an effort to help in the bad situation. Unfortunately, on the day they decide to deliver the following week, I am at work and they give me a 2-3 hour timeframe for delivery. It was conflicting with my work arrangements, but I tried to keep those hours clear. Sadly, they came after the timeframe and I was not able to be there to inspect the item. They offered to leave it outside. I called Bob to see if i could just pick it up from the store, and he said no, they already had arranged it for delivery. I would have preferred to receive a discoun/refund on my item instead of this massive headache and additional stress I received. My son ended up going to the house to be there to let them in. All in all, I paid too much for this item to begin with, and then horrible customer service from the beginning, from most of the staff. I would have expected better from a high end furniture store. I won't be shopping here again and suggest you don't either.

I recently went to this furniture store looking to purchase a new sectional. Let me tell you, I got…read morethe best customer service I have ever had in a furniture store. We were there for almost 3 hours discussing what we wanted with our sales person (shoutout to Lisa!!!!). Although the prices here are a little higher than a big box furniture store, it is totally worth it. The customization options, the quality, the customer service - it all makes it worth it in the end. 100% this is the best furniture store in the City.

The partnership between Estate Sales Warehouse and M37Auction has turned this location into a true…read moreone-stop destination. Whether you're a buyer hunting for unique finds or a client in need of streamlined liquidation, this alliance offers a high-efficiency solution for all estate sale services in Grand Rapids. It's a game-changer for the local market!

I am not impressed (however my wife bought stuff). This Place was dirty and everything was a big…read moremess. Nothing seemed to be organized. When I got there I had to use the bathroom. But decided not to after I entered and how dirty it was. What can I say if you want to go look through someone else's mess to find a treasure. Then maybe you should give this place a try, but if you are like me and at the very least expect the business to be clean. Then stay home. I won't be going back anytime soon.

Rob is an excellent sales person! He is not pushy but very helpful and accommodating!…read more Prices are great! Just frustrating to wait for furniture for multiple weeks.

My lift chair needed service for a loud motor, and serviceman Duwan not only improved the loud…read moremotor, but returned with generous fiber fill to bolster the lacking lumbar support. I LOVE the improvements and the polite, insightful service I received!!

Owner is nice. Many variety of vendors in the store love walking through often because it changes…read moreall the time.

The refinished furniture here is done to perfection. They have very original ideas for upcycling…read morefurniture. They do a very professional job. There are also individual booths with a huge assortment of treasures that are very artfully displayed. They just moved into this new iocation.

Store experience was top notch…read more Terrible delivery contractor. Scheduled the delivery 2 weeks from purchase, understandable, didn't follow the nearest crossroad that we told them, took a wrong drive, got stuck in a 2track within quarter mile, would not allow alternative / correct route same day & pushed delivery out 11 more days. Terrible when you've removed all furniture from your living room. Told by customer service it would be expedited and then they tell us delivery 11 days out.

They love to sell, but service and delivery? No way. Chair delivered on Thursday. Realized it's not…read moreinstalled correctly on Friday. Customer serviced closed until Monday (unless you're buying something). call Monday-can't send anyone til NEXT Tuesday from 3-5pm. They call at11am that day to reschedule for window 1-3pm. I finally call at 3:30pm and they say the deliveries(mind you this is service call) were cancelled but they must have forgotten to call me. Reschedule for Friday 7am-10am, then woke up to text sent at 11pm night before that NEW window of time is 11am-1pm. Showed up at noon and service took less than 5 minutes. Unbelievable

Well over two decades ago, I purchased book shelves from Design Quest. The shelves are from…read moreDenmark with special pegs. I contacted the store and within days they sent me a few replacement pegs. That's customer service! I won't buy new furniture from anywhere else. High end furniture and high end service! Thank you Tom and Inna!

Such a cool store. I found a sofa in the dimensions I've been searching for! The owner himself…read moreassisted me, and the rest of the staff was friendly, helpful, and available when I had questions as I browsed around getting inspired by the thoughtful design of each item. An inspiring place with reasonable prices considering the high-quality furniture you'll receive.

What a great store!!! We have purchased many different items for our home from UBU Home…read moreFurnishings and we absolutely love it! The store is well laid out, stocked with such wonderful, and well made, furniture and accessories. Their design staff is very knowledgeable and friendly, as well, and my husband and I look forward to working with them again soon!

We bought 2 couches and love them. They are perfect in our home. The order took a long time to come…read morein but that was to be expected and no fault of UBU.

This shop makes me think of a real life Etsy store. They have a lot of different items, from…read moreclothes to bath & body products to things to decorate your home. Many items are from Michigan/Grand Rapids. You can find a unique gift or cool accent piece for your home here.

The salespeople are always nice and helpful. I can always find birthday presents for my friends and…read morefamily! They have amazing decorations and furniture. This shop is one of my favourite stores! The prices are right on as well. They're never too expensive, they're just the right price!