My previous lawn care service no longer works in my area, so I contacted the Hernandez company, LLC to come out and give me a quote and mow my lawn that had really overgrown. To his credit, Francisco and his crew came out quickly and mowed the lawn. I asked them if they would do weeding and other services and he said yes, and so we agreed on a price for weekly lawn mowing and also for biweekly weeding. He quoted me $40 per weekly mowing and $30 for biweekly weeding to which I agreed. Then I did not hear back from him about the schedule, and so I texted him last Friday (4/3/20) and asked if he could tell me when he would do the first weeding. He finally responded on Sunday to tell me that he would do the first weeding with the next scheduled mowing on Wednesday and that the price would be $70 for the first round! I was surprised and told him that I don't believe that was our agreement, and then he became quite argumentative and embarked on a back-and-forth with me, telling me repeatedly that I was "confused", that I did not understand the conversation and claimed that I had told him what the other company was charging me! We had never discussed what my previous company had charged me which was quite frankly less than what he was asking for. Ultimately it came out that he had confused another company that had given me a bid with my previous lawn care company. So I asked him to send me his prices in writing so I could understand what he was charging.
On Monday morning he texted me and asked if I wanted him to send me the quote, and I said yes I had asked him for that, so he should do it. He promised to send a quote that afternoon, which never happened. At 10:14 PM he sent me a text telling that he wanted to send me a quote but he didn't have my email address, apparently he could not text me the prices. So I gave him my email address and he sent me a two-liner quote which could've easily been sent by text. So we agreed to have the first weeding done today, Wednesday. Next I received a text from him again, telling me that he could not do the weeding today because of the rain at another place that he had had to stop work and he had to go back there to finish their job, And suggested we do the wedding next Wednesday. Meanwhile the weed in my garden are growing and I told him that was not the way to honor the contract, that I should not be put second to someone else if he has already made a arrangement with me and that if he cannot weed this week so he should wait until next Wednesday to mow and weed together. In response I received a snapshot of a texting between another client and him, complete with client's phone number, to show me how understanding she is and that I am intolerant and not understanding, and that I should look for someone else for my lawn care services.
Francisco seems to suffer from an acute case of mismanagement of schedule and time, he cannot keep his word and gets combative and unprofessional. My experience is very similar to the other negative review that was left for him and so I will make sure that I will never deal with this company again read more