I came in for the first time - a friend who's an artist in the ceramics community recommended this…read moreplace and gave me some direction on what to look for, but left the final decision to me and said the staff would help me figure it out. Unfortunately my experience with an associate named Jess made the whole thing pretty miserable. When I explained I was new and needed help choosing clay, she would just stare at me blankly when I asked a question, like she was waiting for me to figure it out myself. It was incredibly frustrating to stand there and try to puzzle out what she wanted from me - a simple "what are you trying to make?" or "what look are you going for?" would have gone a long way. She cut me off mid-sentence more than once, and when she walked me over to the clay wall she made a spectacle of it - speaking loudly and drawing attention from the whole store. It felt less like help and more like being made an example of. I went back to the counter a second time and tried to ask more specific questions. Same thing. At one point I straight up said "I'm not trying to waste your time." She eventually pointed me to something, I bought it, and got out of there. I get that this place has a great reputation and I'm sure a lot of that is deserved. But walking in as a beginner and leaving feeling humiliated is not okay. If you're new to ceramics and need actual help, just hope you don't get Jess.

What a great store! They have everything you need for clay work. It seems morning was missing…read more I went in with my daughter and she was looking around. I'm a newbie to clay but my daughter is more experienced. I was just wandering around waiting for my daughter. The staff explained what everything was while I wandered. There is also a chair for those who want to settle in and read while they wait for someone to finish shopping. We got everything my daughter needed for a reasonable amount. I'm sure we'll be back.

This is a working warehouse with a small store that's open a couple of days a week. If you don't…read moresee what you're looking for on display, they can get it for you from the back. There's a small make and take desk to try out some products. They also have some discounted items for sale, too.

Hero Arts produces high quality products that I've always liked but can't always afford! Today I…read moreexperienced really excellent customer service from them. I called about two stamp pads I purchased on vacation last July as a splurge which were defective. I expected a run around that would require me returning them to the place of purchase. I called and started to explain the issue, but the person in customer service just wanted the product number and... the address where she could send replacements. Tomorrow. Wow. Great customer service!

For whatever reason, I am slow reviewing businesses in my own backyard. I take for granted that our…read morelocal shops will always be here, so it is sad when after ten years they shutter their doors. Kelly Nicolaisen and her husband Jacinto Castillo, owners of The Mom & Pop Shop have been vibrant members of our community. The shop was a destination for an eclectic collection of art, greeting cards quirky items, jewelry and other hand crafted items all sourced and curated from local artists. They also functioned as an art gallery. If you needed something in particular that wasn't in stock (a set of acrylic paint pens for example), Kelly was happy to order them for you. There was always so much to look at and take in. Our community wishes them all the best in their future endeavors!

A lovely art shop with tons of supplies, art, trinkets, gifts, and more. Great in-store service and…read moregood prices. Great community location.

I've only ever written a few reviews in my lifetime, and after unexpectedly arriving in San Rafael…read moretoday and finding ARTT, I just had to do it! They had a really impressive, quality, and fun assortment of art supply this and that in their funky and cool shop, and In no time I had a basket full of amazing treasures, and a head filled with new ideas and inspiration!! I also had the pleasure of chatting it up with the very welcoming, charismatic and fun owners! I sincerely look forward to my next visit there! They make art supplies accessible, affordable, fun, and non intimidating. It's important we support their mission, because they're doing great work! I'll definitely be back to donate and to shop!

10/10 HIGHLY RECOMMEND! We randomly stopped at this cute…read morelittle creative hub of a store! What a GEM!!! We absolutely loved connecting with both of the co-founders! We loved the variety of art supplies and random thrift items they had to offer. The clothes were also soooo cute! I also love that they have art classes on certain days as well and I hope to make it to their head piece making class! They are great people with a great cause! Thank you ARTT !!

I picked up 8 new bald guy card a couple of weeks ago (mainly restocking my Father's Day and…read moreMother's Day reserves). but the only card I've had occasion to use so far has been the New Baby card ("Cuter Than Expected"). I thought it might be a little too mean for new parents, so I added some gentle reassurance inside the card, assuring them that I would never say anything mean about their child, no matter how funny-looking he was. Bam! Ground rule double! Thanks, Bald Guy, for setting me up so nicely. And you can't beat the cost of shipping or the discount (if you're willing to buy a supply of 8 cards at once).

Hilarious cards and GREAT customer service! I highly recommend Bald Guy Greetings. You won't be…read moredisappointed.

Zak is amazing!!!! My vase arrived with a broken leg and I was panicking. I found him on yelp and…read morehe was so helpful. He gave me a few different options on repairing the vase and I went with the most cost effective one which still came out amazing and is very sturdy!!!! I'm beyond thrilled and grateful for his help as he literally saved my beautiful glass vase!! Don't hesitate to reach out to him, he's very friendly and highly skilled.

I had a housecleaner break the ear off a treasured Murano glass sculpture horse head that i had…read morehand carried back from Murano ,Italy, and i was devastated. Everyone told me i was basically S---t out of luck because the cleaning person also threw away the broken ear---so no gluing it back on! And then Zak the glassblower to the rescue! You would not believe what he did---this artist literally blew a glass that is a PERFECT match to the horse's other ear and attached it to my Murano glass sculpture---i would HIGHLY recommend this guy for ANYTHING to do with glass---he is YOUR MAN!!! -Janna in Tiburon