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    Hero Mold Removal - Richmond

    3.4 (5 reviews)

    Services - Hero Mold Removal - Richmond

    Damage restoration

    Environmental testing

    Environmental abatement

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    Commonwealth Restoration Specialists - New state-of-the-art technology and equipment

    Commonwealth Restoration Specialists

    (8 reviews)

    University of Richmond, Near West End

    Do not do business with this thief. We had part of our roof blown off in a storm in Sept of 24…read more Water leaked into interior walls from top floor and went into ceiling and walls of main floor. We needed a new roof, drywall repair and floor repairs; two bathrooms needed repair as well. Insurance was involved- this turned out to be the bait. We engaged Kevin Ayescue and CRS, who promised to start in a month and be done in 3; they advised us to find a 3 month rental. It started 2 months later than scheduled. Roof replacement went well despite late start. Slow but progress was made and CRS hired movers to move, clean and store our contents out of the house on April 1 to commence interior repair. We never did get a contract from him for the complete job even though we asked repeatedly. Work was intermittent, generally 1-3 weeks of work getting done then no one would show up the next Monday. Work then stopped entirely in July with drywall, paint and trim still needing to be installed even though we had paid for that. Thank heavens we hadn't paid for the bathroom installation yet. Kevin didn't respond to calls or emails for weeks then came back with a new project manager each time he showed up. In July we realized he had been using different subs, paying them to show up to work but never paid them again so they didn't come back. By the end of August, with no progress since July, we hired other contractors to finish the job. We asked to have our contents returned, which included all our living room, dining room, office and 3 bedrooms. All of which we had paid up front over $25k to have cleaned. When we finalized the repairs with different builders, we asked for the contents to be returned. He required additional payment to return our contents, which we agreed to pay just to be done with this nightmare. Finally the first load came in early December and it was clear nothing had been cleaned; in fact contents were dirty and damaged. Turns out the movers he hired was a shell company in his name and he used his own guys who are not professional movers; nothing was properly padded or packed let alone cleaned. When we pointed out that that we had paid for the cleaning and that it wasn't done and that cost was more than the remaining fees, he didn't address that and started threatening lawsuits, demanding more money and holding our contents hostage. When we refused to pay more, noting again the scheduled of payments made and what they were paying for, he cut off communication, saying "thanks for the contents." We had the receipts so we were confident of our position but didn't want the hassle. We had negotiated for 2 months to get our contents returned and his demands kept getting crazier so we walked away from it. He stole our dining room furniture that included antiques, our couch, 3 bedrooms worth of furniture, office contents, and even my mother's china. We finally looked up reviews and have found there are multiple legal actions against him and his companies and his license has been withdrawn. Do not do any business with this thief.

    Under no circumstances should you use this company. The subcontractors they use are unprofessional…read moreand the work performed is not satisfactory. Work is not performed in a timely manner and the company is not responsive. Avoid this company!

    911 Restoration of Richmond - 911Restoration-answering-inquiries

    911 Restoration of Richmond

    (2 reviews)

    Upper Shockoe Valley, Church Hill

    Rich came out to evaluate our house. He was very thorough, friendly and professional. He was kind…read moreenough to show us the data he was collecting and explain every step in his evaluation process. There was no hard sell or pressure to make a decision, he just gave us the data and what the data meant then let us decide on next steps.

    Attempting to be objective review of my experience. I had a leak in my house so I quickly googled…read morethe first company that came up. 911 Restoration seemed legit enough. They were helpful and came the first day with a few air blowers (looks like a snail and it works like a fan) and dehumidifiers. They also recommended that I talk to my insurance company (Travelers) to have them help cover the costs. I agreed. However, then there was a dispute between the insurance claims person and 911 Restoration where the insurance guy said they should rip out the piece of wet drywall and cut open the flooring in the bathroom (where the leak started) so the dehumidifier could get inside where it was wet. 911 restoration ended up cutting 4 holes that isn't where the wet piece of drywall was. They also didn't cut open the flooring in the bathroom because they said that the insurance guy wasn't willing to pay them since they didn't do what the insurance guy had asked them to do. Also the lady I spoke to on the phone was unwilling to promise that they would directly work with the insurance company to collect payment. So it felt to me that if the insurance company wasn't willing to pay, I would be stuck footing the bill. I guess that's common practice for contractors dealing w insurance, but for a new homeowner without a lot of money sitting around, it wasn't the answer I was hoping to hear. It also didn't help that the lady who was working with the insurance guy continuously called me asking me to talk to the insurance guy even though I assume they have each other's contacts. I think overall they may not have a great relationship with Travelers insurance. I've learned now that I need to call my insurance company first to find a list of recommended providers before doing the repairs... On a side note, I think the guys who came out to did the repairs were nice and patient with me.

    Hero Mold Removal - Richmond - damagerestoration - Updated September 2026

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