I do not recommend this Dental rip off facility!!!! Upon entering and being given many forms to fill out, I was asked for a $100.00 deposit. I was told my Medical Insurance was accepted 100%. When it was my turn the assistant took Xrays, Then the dentist came to explain what they saw on my films. The Dentist then told me my xrays showed I needed deep cleaning. Dentist did a deep cleaning. He informed me I need a root canal and I had a cracked molar which needed to get fixed. When I went back to receptionist's desk She hands me a bill for 3 future services that totaled $1,005.00 They already had a copy of my Bank card so As soon as I left I called my bank and requested that they not pay $1,005.00! to that Dental storefront facility Which might've tried to get my money read more

I've been a patient of Dr. Alvatez for over 15 years and he is honest and not aggressive with treatment. His office is clean and staff is very efficient. I highly recommend him if you live in the area and need an honest dentist read more

My wife visited Dr. Eric Alvarez at his office in Coral Springs for the second time. Returning from a lengthy vacation the day before my appointment she arrived on schedule but waited 35 minutes to be called. After her cleaning Dr Alvarez came in for her scheduled exam and said because I failed to "confirm " my appointment he was running late. Dr Alvarez then refused to check her teeth and said he was "done" with her. He was very unprofessional in his speech and negligence of exam. Needless to say we will not be returning and recommend you find a different more professional dental office. A). She was punctual for her appointment, and B). A scheduled appointment is for treatment, not for a confirmation. read more

I've been coming for over 15 years now, I find the staff is very professional and the doctor always impresses me with his knowledge and recommendations. He is very honest and not agressive when it comes to treatment. read more

If I could leave less than one star I would leave zero. My wife and I are both busy professionals and we both had our first appointment on the same day, just checkup and semi-annual cleanings. My Xrays and cleaning took 2 hours! As I was walking out my wife walked in for her cleaning and she was in the chair for 2.5 hours! 4.5 hours for 2 cleanings, I have never seen such a thing. This wasn't a deep cleaning or any other procedure, just the regular checkup. We were also told we need the 'medical rinse' which other commenters have mentioned seemed like a scam. After this complete waste of time, we decided to go to another dentist for additional work my wife needs and we were told that they weren't set up with email or any other secure way to send her records/xrays to the new dentist. When I asked if they could give me a digital file on my memory stick they told me that their system couldn't download the files. So they just gave me a print out on paper of pictures of the xrays, and said that that's all they are legally required to do since the xrays legally belong to the dentist. I told them how unprofessional they are based on everything above, and was told that if I didn't like it, to go to another dentist. When my wife got upset about this they threatened to call the cops, dramatically pointed to the resume on the wall and told me that I HAVE to respect the office because he is a DOCTOR. This is the most unprofessional joke of a dentist office that I have ever encountered. AVOID THIS OFFICE AT ALL COSTS. You would be better off having a racoon behind a dumpster check your teeth than this quack. At least that wouldn't take all day. read more

My bad experiences are too much to write. This place taught me when I give a business a second chance, I should consider so much more heavily. I should not have given them a second chance after their staff was rude to me a couple of years ago. After 13 years as an easy good client, I was treated so badly and it's been very off putting. For me the nasty treatment is the cherry on top, not the mandatory rinse they didn't properly explain except that it's policy... nor the deep cleaning they tried to have me pay for full out of pocket and sent me away ... which shocker, I came back and my insurance paid it in full. Wonder if I even really needed that deep cleaning after what happened this last visit. There's so many good dentists AND awesome support, no reason to risk it on this one read more

We have been coming since opened. Dr Alvarez is very gentle. Office staff nice. Office hours are pretty good open some Saturdays

Misleading pricing, over charge for procedures covered by insurance, the reasoning being that Heron Bay uses special rinses and desensitizers not mentioned before hand. Won't use porcelain that's covered but will use 1000$ zirconia that isn't. Dental offices like this are a turnstile for money, they are there to line their pockets. If you easily make over 6 figures then this may be the dentist for you but if you fall anywhere below I highly recommend against this office. read more

I've been going to HBD for few years and have been very pleased with the attention to detail, customer service and the 1:1 you get from the team. read more

Warning: Do not go here. My husband recently moved to the area and went to have a basic six month cleaning this week. Based on his insurance coverage a six month visit is a very small co-pay (he made sure to find a dentist in network). Without asking or informing him, Heron Bay Dentistry decided to do a "deep cleaning" and charged him over $200. When checking out he showed them his insurance coverage information and they said "Well, because it was a deep cleaning and took more of the dentist's time, this is what it costs. Without your insurance it would have cost over $900." EXCUSE ME? My husband was taken advantage of 100%. If you are going to do a "Deep Clean" that will cost someone a significant amount of money, you should at least tell them first. This is shameful and infuriating. read more

This place has been a nightmare to deal with. Customer service doesn't exist. Do yourself a favor and go anywhere else and save yourself the future headaches. read more

Move to Florida and needed a new dentist. Rolled the dice with someone in-network with my insurance. The staff was friendly, fast and efficient. The doc was thorough in the cleaning and let me know the status of my years and years of fillings. I'll be going back. read more

I had the same dentist for 20 years who recently retired. I went to Dr. Alvarez for a routine check up. 6 months prior I had x-rays yaken by Dr Alvarez' s office so this time when they told me I was required to have them again I refused. I did not see the need in having radiation near my face once again. After my cleaning, the hygienist told Dr Alvarez I refused x-rays. That is when he refused to give me a check up because I did not want x-rays. he didn't even have the bedside manner to come and speak with me. I had to call him into the office where I was and ask him why I needed x-rays after 6 months. He was snarky and rude and told me the ADA recommends it. I told him I have never had x-Ray Ms after 6 months. He cut me off saying "no, no,no. That is not correct. No x-rays then no exam.". Honestly I was astonished at how he was refusing a check up and how rude he was about it. I left the office and called my insurance company where they informed me it is not standard practice to have x-rays every six months. The doctor is clearly a liar and looking to bill insurance companies. Everyone should be aware of Dr. Eric Alvarez and his practices. read more

I am fairly new to this coast and decided to go to Heron Bay Dentistry with a awful tooth ache. I went this last Friday. He did X-rays and couldn't see anything that would be causing the pain. He found a cracked filing on another tooth and fixed that. I was still in awful pain all weekend so went for a second opinion today ( Monday ) and that aching tooth did need a root canal read more

I hate going to the dentist. When I found a dentist I like I stuck with him for YEARS (ie, 15+). I needed to find a place closer to home and this place ended up being fantastic. I've never experienced a more gental cleaning -- I was suspicious that they were not doing a good job it was so "pleasant", but in the end my teeth felt super-clean and stayed that way for a long time. In the office they have TV's you can watch while cleaning, everything is spotless, staff is friendly. Highly recommended. read more

The best dentist my whole family has being doing to him since 2013 They are super professional nice and always helping

I have to say, what is usually an uncomfortable situation- going to the dentist, it was not at Heron Bay Dental in Coral Springs. Not only did they rearrange their lunch schedules to accommodate my lunch appointment, but the entire experience was painless and easy. Dr. Alvarez is patient and gentle. He ensured little to no discomfort for me. Even with no dental insurance, their prices are very reasonable and with quality care. I highly recommend this dentist office. read more

I have never had a good experience when it comes to dentistry! Dr. Alvarez was great!! He was gentle and completely understanding of all my fears. I went in with fear but left feeling great! I already scheduled my next appointment. I HIGHLY recommend him!!! read more

I was very pleased with this dentist office and with Dr. Alvarez. I received a very thorough cleaning by Dr. Alvarez himself, opposed to the dental hygienist. He seemed very honest with his report and did not try to charge me for things that were not wrong. I would highly recommend Heron Bay Dentistry. read more

Nice place to go to if you want to watch a movie while getting your teeth cleaned or bleached, hope you don't mind waiting over 45 minutes past your appointment time to finally be seen. Awful place for any real technical work to be done. The dentist was even nervous when trying to figure out how to deal with my situation. All I needed was an old filling to be replaced which shouldn't be a difficult thing when you're a dentist. He was more concerned with his upcoming vacation and wanted to give me antibiotics for an infection I never had and pain pills so I could eat instead of actually fixing my problem. Then he wanted to perform a root canal a few weeks later after he came back from vacation, never mind the fact that I can't eat anything and am in constant pain and all I needed is a simple filling to be fixed! It took a whole month to finally get an appointment scheduled to fix the problem, only for Dr. Alvarez to cancel the day before because he didn't want to offer his services to me anymore. Frankly he didn't know how to replace my filling with a new one. No worries though, I went across the street to Gentle Dental the same day and they were amazing! They changed the filling like I asked for the past month without a need for a root canal and I was able to finally eat a decent meal the same day. I almost hugged the dentist who finally fixed my filling because I felt better immediately. Thanks a lot Dr. Alvarez for doing nothing, and causing me to be in pain for a month too long because you didn't know how to fix my problem, which is what a dentist is supposed to do. I would have respected him more if he would of admitted it on Day 1 and saved me a lot of time and pain. read more