This Avis is a small satellite location, staffed by a single person. The single staff is…read moreresponsible for returns, rentals, and cleaning out each vehicle before a new rental, making even a small line of 3-4 an easy 30-60+ minute ordeal. Cars that are reserved are often not waiting for you upon arrival, and sometimes never arrive at all. Getting through over the phone is similarly difficult. Ive tried renting here twice. The first time I had to leave after waiting 90 minutes in line before being told my vehicle wasnt here, the second visit took a full hour to get through a 3-person line. If you're renting on an off-hour during the week, the convinient location makes returns easier than a trip to the airport, however if picking up, especially on a Sunday or the day after a holiday, skip the line and pick up at the airport - you will save yourself time and grief.

Extremely frustrating experience -- credit card charges with no documentation months after rental…read more This is a follow up to a previous review to reflect new, fraudulent charges. I rented a car from the Budget/Avis location in Beachwood for 9 days in July. When I returned the car, I was told to simply leave the keys on the counter and go. The car had a full tank of gas and was in good condition. No inspection was performed and no damage or cleaning issue was mentioned. Four days later, I was charged an additional $207 in miscellaneous fees. When I called, I was told it was actually a $250 cleaning fee. There were no photos or documentation to support this at that time. I disputed the charge and was promised a manager would contact me, but no one ever did. Several weeks later, they charged another $250 to my card. Customer service initially told me this was a cleaning fee. Now, they suddenly had pictures allegedly showing grass in the car. After I disputed that explanation, the second charge was refunded. They refused to take my credit card out of their system, so I cancelled it to prevent further fraudulent charges. Then, on September 12, I received a $790 invoice for alleged vehicle damage. No photographs, inspection report, repair estimate, or other documentation was provided. When I called customer service, the representative told me she could find no record of damage in my file other than the invoice itself. I have repeatedly tried to resolve this directly with Avis/Budget and have been repeatedly told someone would contact me, but I have received no meaningful follow-up. The amount of time and energy that has been spent disputing these charges is ridiculous. I have lodged a formal complaint with the Better Business Bureau. Based on my experience, I do NOT recommend Avis Rental Cars, particularly this location.

I had a slight issue and they went above and beyond to make me happy above even though I told them…read morethat they need not do that much

I've been to the Bedford Enterprise location four times in the last three months (all thanks to a…read morenightmare truck I purchased), and every single time the team here has been incredible. Carter G., Asap Matt B., Dan S., and Ron M. have gone above and beyond to make the process smooth, professional, and quick. They're not only efficient but also genuinely friendly and understanding--every time I walk in, they take a weight off my shoulders and leave me feeling better about the whole situation. This has honestly been the best rental experience I've ever had, and I truly appreciate the way they treat their customers. They hooked me up with a beautiful jeep to drive while my vehicle is being serviced. And a message for the manager, Promote this team ahead of peers! If you need a rental in the area, I highly recommend this location.

Zachary is super unprofessional! Every reservation I've had…read morewith enterprise over many years, is given a courtesy phone call to confirm it. Things happen and I ran late but never received my phone call and my call wasn't answered when I called the Solon branch. I arrived and askEd about my reservation but Zach says no cars. I then asked why no one called to confirm and he tells me he was too busy. Disappointed in that response, I explained how unprofessional that was and now I'm left with nothing. He then described my situation like dr appt. Lol, that was unnecessary and really aggravated me! He's not polite, professional nor caring!

No stars for the Enterprise airport location at Chicago O'Hara airport. I tried getting a rental…read morecar next week for a day (9/13-14/2023). This location will only rent cars for no less than 4 days. According to this Enterprise location the city of Chicago is forcing them to do 4 day rental as a minimum. If true, shame on the Chicago Mayor and gov't leaders! This would have cost over $700 on a 4 day rental. I was able to get a rental at a different location in a nearby neighborhood Enterprise for one day. It'll be a short Uber ride to pick up a $100 rental car. No wonder Chicago is a hot mess and losing population due to crime and mass exodus!

I took a chance on this location and am very glad I did. Reserved through Priceline. Was helped…read morepromptly by Randy. I was probably in there for 10 min. The transaction was easy and pleasant. Would recommend

DO NOT -- I REPEAT, DO NOT -- RENT FROM THE BUDGET/AVIS LOCATION ON LEE ROAD IN SHAKER HEIGHTS…read more This was hands down the worst rental experience I've ever had -- and I've rented cars all over the country. This location is a filthy, disorganized, and unprofessional disgrace to the Budget brand and should be investigated, if not outright shut down. The office smelled like a mixture of Black & Mild cigars and stale air, and the carpet and interior were coated in dust and grime. I had prepaid for my rental and was given a car that was completely saturated with the stench of cigarette smoke -- so strong that both my clothes and my daughter's clothes smelled after just one ride. These are supposed to be non-smoking vehicles, but clearly, this location doesn't enforce that policy. I called immediately to report the issue and was told to return the next day for an exchange. When I arrived, I was met by Presha, who claimed to be the manager. She told me she only had two cars available and that they were being held until 5 p.m. for other renters. If they didn't show up, I could maybe get one. If they did, I would have to drive myself to the airport to exchange the car. She refused to offer a refund, a gas credit, or any kind of apology or compensation for the inconvenience and health hazard. I asked if she could at least call the airport location to explain the situation ahead of time so I wouldn't have to wait in line and re-explain everything. Her response? That Budget employees aren't allowed to call other locations directly. That sounded suspicious , and I was right. When I finally got to the Cleveland Hopkins Airport Budget counter, I was helped by a professional and apologetic manager who immediately confirmed that Presha was not telling the truth. She explained that if Presha was truly a manager, she absolutely had the capability and authority to call another manager at a different location to assist with a customer issue. So either Presha lied outright or she is woefully unqualified for her position. Either way, it's unacceptable. To make matters worse, I am immunocompromised, so being forced to use a car that reeked of smoke is more than an inconvenience -- it's a serious health risk. Budget's complete lack of concern or accountability is outrageous. Thankfully, the airport team was everything the Shaker Heights team was not: professional, kind, and capable. But the damage was done. I will be filing a formal complaint with corporate and encouraging everyone I know to steer far away from this location. This Budget office on Lee Road in Shaker Heights is a joke -- dirty, dishonest, and completely unfit to be serving the public. DO NOT WASTE YOUR TIME, MONEY, OR ENERGY HERE. DO NOT TRUST THIS LOCATION. AND DO NOT BELIEVE A WORD PRESHA TELLS YOU. This experience has soured me completely. I will never rent from Budget or Avis again.

First, this is our go to Rent-A-Car for visitors from out of town. We were a bit disappointed, not…read moregetting the car that we rented however, they were very accommodating in that they made sure that we were satisfied with an alternate. Isaiah and Chris were very helpful. The rental delivered and was reliable. I would recommend going to enterprise at this location.

It was a pleasant experience renting a car this morning, thanks to the service representative,…read moreChris. She is skilled, efficient, personable. She made sure I was familiar with all the operating features of the car.

Awful experience - rented a vehicle for a week while car was in the shop; upon return, the two…read moreattendants tried to say we put our dog in the car and were trying to charge us $250 for a pet cleaning fee. Absolutely ridiculous as we have not even put our dog in our own vehicles since he is old, let alone a rental! Will NEVER use this facility or brand again.

Great customer service - Ahmad always goes beyond expectations. He waited for…read more My wife and helped her after hours He always takes care of our vehicle needs. Thanks !

this place has terrible service. Avoid at all costs. Went for service and the service manager was…read morevery inflexible and he basically told me I could go somewhere else for service.

Faith is awesome! He helped us out alot to get our 2017 land rover sport. Great Selections of…read morevehicles to choose from.