I live in Connecticut and drove almost 8 hrs one way and back. They had a one of a kind grey on…read moregrey Mercedes Benz GL450 SUV, from start to finish Jason Suminguit was a pleasure to work with, I loved his very straight forward approach , he didn't over promise and under deliver. I loved the entire process straight thru. filled out credit app online, gave him my credit approval finance bank offer reference number, gave my trade info 2007 Jeep Grand Cherokee, came in and everything was ready for me. Very good turnaround time, Thank you again Jason Suminguit ! It was a pleasure working with you. Best, Leyla

This place was just awful! I called and asked for the parts department. They took my name and…read morenumber and said they would call me back. After two weeks I gave up for the return call and traveled out to the location. Once I got there there was nobody in the service department reception desk, but there was a sign that said parts I went back to the parts room which looked like somebody's storage area behind a garage and waited. Nobody came three empty desks. I finally found an employee who said that somebody might be in the break room yelled over a wall for them and a young guy came out... With his lunch. I apologize for interrupting his lunch and asked if he could look up if a part was available for me and he said that their system will not allow him to search anything without a VIN number even though it's a general part. After that, I explained that I needed a key for the locking lug nuts on my vehicle And he stated that he recently ordered one for a customer with a similar problem, but then was unable to find it online today, stating that it looks like Mitsubishi may have stopped, producing them or making them available, which didn't make any sense. He advised that one of the guys who works at the facility has one, but he's not back until the following week and everything is under lock and key so he could not help me. Unprofessional, disorganized, not a very impressive facility at all will not likely be taking my vehicle there for service. Would not recommend this place only as a last resort as it just doesn't seem like a professional or capable service company.

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

Worst dealership ever! Overwhelming smell of weed the entire time I was there. Finance guy kept…read moreswitching up the price on me, bait and switched. He was also the rudest person I've ever encountered in my life.

Before I start, I want to say that I did not purchase a vehicle here. But that did not stop Josh…read morefrom giving us the most amazing customer service experience I have had at a car dealership. I rented a Jeep Grand Cherokee and was having some difficulty with the technology. Most car sales guys are going to try to push and prod and make you feel uncomfortable unless you go in a test drive and do the whole song and dance with them. Josh spent almost 30 min with me and my folks going through the technology and pairing our phones, setting the memory seats and making sure everything worked before we left. If I am ever in the market for a Jeep, I know who I am going to come back to! I trust Josh will make sure I am fully comfortable with whatever it is I buy before I leave the dealership!

I purchased a car from this dealer via a trade-in. There was a problem with a missing spare key and…read morea new one costs $2500. Asides from slow responses, things picked up quickly after I applied some pressure. Particularly noteworthy was the outstanding service provided by Kara after I defined some very clear parameters of expectations. She did a great job and showcased her true abilities. I suspect the management team have not been so instrumental in bring out her true potential. Perhaps, if she gets promoted, the dealership can achieve a new level of customer satisfaction. Jasbinder Singh.

Service department damaged the car before handing me the keys. They have failed to follow through…read morewith repairing the car for two months and do not respond to messages. I would go to any other Hyundai dealer in the area, there are plenty!

Mike sumpter sold my elderly mother a car with a payment of 800$ per month. A good salesman would…read moresell what would satisfy the customer and be with a reasonable amount for the customer budget. The purchase was a 2023 RAV4 basic edition. The purchase was on a Saturday we went back on Monday and was told there was nothing they could do about her not being satisfied with the purchase (I understand not all dealerships have a 3 day rule). When I tell you this SUV is so basic.

They screwed up the paperwork. They lied about damage to the drivers door. They didn't get me the…read morepaper work i needed to get plates until 10 days after the temp tag expired. (most dealerships get your plates for you.) they were extremely hard to deal with. i even asked for my money back before they shipped it to me and they blow me off. had to make the first payment a week after it was delivered. from the salesman to the manager not one person has done anything to make this right. beware of this dealer.

New Don't waste your time by going to this dealership. I…read morebought A 2020 Ford Ranger from Jason a sales person there two weeks ago. Since then, my truck has had transmission, steering , suspension problems, and then the brakes they said they just replaced startedpulsating and the vehicle was extremely hard to stop. When I called Jason to go over the brakes, he said, " well, The brakes were working fine when the truck left here and you'll have to pay for a diagnostic fee." He basically insinuated that it was me and the road conditions not the fact that brakes are bad. I've been driving for 30 years. I've had lots of vehicles. I've never had one like this where the brakes pulsate this badly after just being "replaced." I took my truck to my local mechanic and found that Car Connection had put new brake pads on my truck, but put them on very warped rotors. I had to have all new rotors and now new brake put on the truck. The brake the dealership put on weredestroyed by putting them on top of bad rotors. The mechanic checked my truck out and found that my oil was basically black sludge (Jason had said they just changed the oil ) and the air filter was so clogged that it was starting to have major engine performance problems. I would think changing the oil and an air filter are pretty basic things to do to a vehicle that had just been "serviced and ready for sale." if they didn't do that, what's the likelihood they did anything on my truck?? . On top of that, my sales person was extremely arrogant and condescending and has had a chip on his shoulder since I made them discount the truck $2000. And by the way they do discount vehicles, even if the sales people say they don't. They absolutely will, you just need to be tough and be ready to walk out. What a horrible experience, I had told Jason of the financial I was in when I bought this vehicle. He my problems 100 times worse. Do not go to this dealership. They are the typical used car lot that's in it for a buck; nothing more.

When I bought the car, they literally said nothing was wrong with the car at all. The very next day…read moremy check engine light came on and not only that. My sunroof didn't work, my windshield tank is broken, the automatic start doesn't work, the heat works when it wants to, the heated seats don't work, my oil gasket broke the first month of me having the car and they charged me 900$ for it. So they basically sold me a broken car and lied about everything in my face. My check engine light is still on till this day. So i advice not to buy a car from here it's very bad business.

Updated review at the bottom !!!BEWARE!!! If I could this place 0 stars I would . So I made an apt…read morefor 9:30 am for Oil and tire rotation I got out of there 3 HOURS LATER. they say they are short hand. I made a apt my car should be worked on . They the oil change and tires come to $130 and then they hit you with a 3% c.card fee. I know thing are going up but if its going to take 3 hours with an apt give a discount. I had this P.O.S guy Jerry take care of me wow talk about VERY RUDE. I can go on about this guy but I don;t want to make my blood boil any more than it is. I then when its done I get in it a pool of water on my mats and it STINKS LIKE CIGS SMOKE. had to drive home with window down. The service manager is a another P.O.S VERY RUDE also after I called. I dont know where the found them at but they should let them go. I will 1000000% not be back and will tell others and will get a hold of the BBB. This place is a JOKE . P.S THEY MOSTLY WONT SEND ME A REVIEW OF HOW THE WORK WAS DONE BECAUSE THEY KNOW HOW BAD IT IS AND THEY WONT TO GET GOOD GRADES FROM HYUNDAI AND MOST OF THOSE SERVICE WILL TELL YOU TO GIVE THEM A GOOD GRADE BECAUSE THE WILL LOSE MONEY IF YOU DONT OR THE PLACE WILL SEND YOU A NEW ONE TO PROTECT THERE GRADE AVE FROM THE HYUNDAI BIG SHOTS. Update 2 week later I had to take my car to a new dealership b.c my oil light came on and they told me I was short 3 Qt oil i call hyundai corporate office made a case

BUYER BEWARE!!!…read more Awful dealing with!!!! Some person named Kailyn insisted they could do better than the low ball offer that KBB offered. They offered way below even the trade in value. She kept saying come in and they'd be able to offer a lot more. I told her to stop wasting my time but she kept saying stop in and we'll take care of you. So I finally stopped in and they just offered the exact ridiculous offer as the online KBB below trade price. A complete scam. So then when I tried to text this person they ghosted me. Stay away from this terrible dealer!!!

No pressure at Dealer , was very good at developing a deal that convinced me to buy. Right price…read moreand Right Vehicle; everything went very smoothly!!

Definitely do not buy a used car here. Sold me a car with a blown engine.. Cleaned it up, dressed…read moreit up and said nothing. Should have been a red flag when they had me sign so many disclaimers.