I should have paid better attention to the reviews. They will charge you unfounded cleaning fees and refuse to work with you. They are not concerned one bit about the car actually being clean, they are just a money grubbing company that doesn't care about their customers. I visit Chattanooga at least once a month and will 100% never rent from this place again. read more

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So after "Jacob" the manager, and wannbe lawyer, refused to help me, I escalated my complaint to corporate. They were totally understanding and offered a prompt reversal of the charge. I want to thank corporate for addressing my concern quickly and I am satisfied with the end result. I also think corporate should inform "Jacob" (the manager) that once a customer returns the rental car and signs a form that the gas tank is FULL and returns the keys to the desk agent and the agent accepts the keys and the form, the customer is NO LONGER responsible for the vehicle at that point. It is the responsibility of the the car rental company to do its due diligence and examine the car for damages and mark the gas tank level. Thank you corporate for reversing the charges. read more

Reserved a Yukon. Tried to give me a minivan and said it was "similar" bait and switch and horrible service

I wish I could give a lower review. They rented me a car with an improperly repaired tire. When I discovered the problem in another city this office would not help and because they are not actually Hertz, but a separate franchise the local Hertz office would not help either. I had to get the tire repaired on my own. I complained upon return and it was clear that the staff had no concern and less interest in the fact I had experienced a problem. I did get a pro forma apology with all the meaning and impact of a gnat buzz. Stay away! read more

This location basically scammed us out of money. We picked up our rental car from Atlanta airport and drove to Chattanooga but realized we needed to add damage and loss insurance to our rental agreement, which we were told by a Hertz representative was no problem to do at the Chattanooga location. They happily took our money for the damage and loss coverage (over $250 for the week) but when we got a flat tire, not only was it nearly impossible to get roadside assistance and we were stranded at a gas station from 9:30am to 3:30pm, including stranded there without our car after it had been towed 40 minutes away, with no communication from Hertz roadside assistance even though they had agreed to book a Lyft or taxi for us, but we ended up paying out of pocket for the taxi ($177 - they said they would reimburse us $50 but guess what, they never did!). When we finally arrived at the service station to pick up the rental car, the mechanic told us he could not get a hold of Hertz paydesk to pay for the tire even though they had told us it would be covered and they would handle payment. We called Hertz roadside assistance again who put us through to payments in the corporate office who told us that they could NOT locate our damage and loss policy from the Chattanooga office and that we would have to pay for the repairs ourselves (another $180). They said we could keep the receipts and try to get reimbursement from the Chattanooga office but guess what! We called and called but no one from the Chattanooga office ever responded. So we're out $500, never got anything reimbursed, paid for a whole damage and loss policy and never got to avail of it, just had to pay more. So if you don't want to get scammed or stranded on the side of the road, choose anyone but Hertz!!!! read more

I went to this location to pick-up an insurance covered rental. Upon arrival, I gave the clerk my ID and Credit Card and the clerk had to scan my ID to validate it. During this process, the clerk complained to the manager about the machine and claimed he wanted to "punt it over the dam" implying the machine was inaccurate in its capabilities to scan licenses. My newly issued real ID did not scan and the clerk informed me I needed a second form of ID. The manager said the scan could only be overridden if I was a gold or platinum member and I explained I was gold. She then refused to override the ID scan requirement and said, "I choose who I rent to and I am refusing to rent to you." I met another renter at the collision shop who said the same thing happened to her and she had to go get her passport to receive a rental. I left the location and went to enterprise half a mile away who graciously upgraded me and got me into a rental within 10 minutes. The enterprise clerk also told me this isn't the first time they've received a Hertz customer at their location because of their ID scan policy. DO NOT USE THIS LOCATION. The manager is rude, unhelpful, and their policy to scan IDs is ridiculous considering their scanner does not work accurately. read more

Reserved a car on line after having an accident and needing a car home. Had to take a taxi from 30 minutes away. Got there and the guy said no cars. Charge was on my card anyway. Guy behind desk called me a bitch because I was upset. Stuck in airport for six hours while we waited for someone drive from out of state to get us. Never ever trust these idiots!!!!!! read more

Had reservations for weeks and showed up and no cars available. Gave no options or solutions nor no apology. Do not use Hertz

Sorry to say but the other negative posts rhymes with my experience. Definitely try to rent somewhere else. I went to the counter to see if they had any availability and what pricing might be. One helpful attendant said yes and started to look for a car for me. The other attendant was irritated. Apparently he didn't want to have to go get more cars from the lot because a flight was landing soon and they had their quota for that flight already close. He told the attendant he would have to go get the replacement car himself if he rented it to me. He clearly wasn't going to do that work and pushed it on the helpful attendant. I wasn't too picky on the car and I asked if there were other options. The non helpful attendant proceeded to tell me how expensive it was and to go somewhere else. Like other people have posted, They do not want your business. You are burdening them to make them work or look anything up. Definitely save yourself the lack of hospitality and go somewhere else. Management should consider all the business they are losing. read more

I have never written a negative review in my life. I have worked in customer service, so I feel that I am particularly sympathetic and understanding. However, for these guys I am making an exception. NEVER in my life have I seen a business more shady and underhanded or with worse customer service. My husband and I went to pick up a rental car set up by an insurance company because someone rear ended my car and it was being repaired. Normally we use enterprise when we have our pick (PLEASE use them instead-they are great). Anyways, we were told by the guy assisting us that we could sign up for a "basic" or a "deluxe" insurance coverage package. To which my husband said, "is that optional? We have full coverage insurance." The guy replied, "no. It's not optional. If you save the bill afterwords, the insurance company will cover the charge since you were not liable for the accident." Then, he pulls out a piece of paper, gets us to sign it and then takes it away. Fast forward to a couple weeks later when I return the rental. There is a $270 charge on my account, so I call the insurance company and tell them what the guy told me about them reimbursing me for the charge after the fact, to which the lady tells me that the guy at hertz should not have told me the cost was mandatory and she suggests I call them back directly to dispute the charge. So, I call and speak to the manager, Josh, who was absolutely no help. He and the employee (TJ I believe) who signed me up for the rental basically told me I was lying. They offered to refund me $100, which led me to respond by asking "you are refunding me $100 of $270 for insurance that I didn't need (because I have my own full coverage insurance) that your employee blatantly lied to me and told me I had no choice but to get?!" He told me he was "doing me a courtesy." The audacity of these people is beyond me. I beg anyone reading this. PLEASE DON'T EVER RENT FROM THESE PEOPLE. After doing some looking through other reviews, I found a review for someone with a similar experience to mine who delt with the exact same two guys. I've posted her review here for reference. These people must be getting paid commission off of these insurance charges. I am amazed that they are still in business with these dishonest and deceitful practices. read more

Hertz Car Rental - Chattanooga - Car Rental Near Me - Chattanooga, Tennessee

Had a confirmation # but there machine couldn't scan my drivers license which I used all day to go through tsa etc... so I didn't get a car these backwoods make believe renta-fools are a joke!!@!!! read more

This place and the person that works is the worst experience I have I have ever encountered in my life! I had my official I'd from dmv I had just bought also had my ccard I was during the car that wreck with no headlights also with a paraplegic person with me and it was getting dark which was very dangerous ! I had my permit card also my license from the dmv which is valid and this reservation was for a insurance claim and he denied me a rental I am very discusted with this place the man on dutyHe said it he could get the manager to override but didn't even try to do it also the next went back I got same situation do not ever go to the place not to mention every vehicle filthy u would have immediately go to a car wash after one of them read more

From not honoring my online reservation to asking me to cancel my reservation so they wouldn't get a bad review...this place is a joke. No one inspected the vehicle with me, it was nasty inside. We were headed on vacation, so I couldn't change plans. But I would rather walk then to give this place my money. read more

Had a great experience dropping my one way rental off at this location. The receptionist was friendly and the service was quick.

I got caught in a south La storm and could t get car back to airport because of road closures. I called and asked if I could drive to my home airport and was told I could for a $172 charge. I drive 7 hours to my home airport and they will not accept car. cause they are not corporate. I have to extend rental and drive another 3 hours to a corporate location. my rental is now $700 for 2 days. bery disappointed in Hertz. read more

Horrific experience. Chose the prepaid option to get a better "managers rate" for a 4 passenger car and 4 suitcases and NOTHING was legit. took the car back after one day and still fighting a $499. prepaid fee that never was used. emails from China or India with syaing for 2 months now they were going to reimburse. NOTHING. this company Herrin to Dollar Car rental is a SHAM read more

Even after I verified my reservation and a shuttle pickup, they dropped the ball. I made several calls while waiting and was told each time that the shuttle was on its way and that it would arrive soon. The shuttle showed up 80 minutes later than the appointed time. By then, I had already decided to go with another company. read more

After a rough travel day that had commenced at 2:45 am, I was displeased to arrive to the Hertz at the Chattanooga airport to learn that I had some how managed to rent from this locale instead of the one at the airport itself. Despite having specifically selected the airport location, which my reservation stated, I was informed by the man at the desk of the airport that I would have to be shuttled to a locale that was 2 miles away. He called for a shuttle which was allegedly arriving in 15 minutes. At least 30 minutes later, none had arrived and a random Hertz employee had to drive us to the other location. Upon arriving at this new location situated cozily in a rickety trailer on the side of the highway, we learned that our car was not ready (even though there was hardly anyone there, it was near closing time, and the location was full of vehicles of the appropriate size). After 20 minutes of trying to determine what was going on, which no on seemed to be able to do, the man at the desk took our car which was "still dirty" around back to hose it off with another employee. After another 15 minutes passed, we told them enough was enough, we could deal with a car that didn't have an immaculate exterior, and we had places to be after already being an hour and a half later than we had anticipated. Hertz Chattanooga, if you check these reviews, you need to amend your online rental services. When someone's confirmation states that they have agreed to pay extra to rent from the location directly at the airport, you should seek to fulfill their request. read more

On 5/31/23 I rented a car from this location. On pickup, they issued me a car that was all scratched up and wanted me to sign the inspection without doing a walk around. I refused and during the walk around noticed over 5 issues. When I got into the car, it reeked of cigarettes which only intensified when I turned the air on. The CSR handed me a can of air freshener and told me that's all she could do about it. As soon as I pulled out of the gate, the check oil light came on and the oil life was at 4%. I brought it back and she issued me a new car which was not at all clean but I needed to get on the road. When I looked at my paperwork, I realized she never gave me an updated rental agreement with the new car information on it, so I sent an email to request a copy which went unanswered. I drove for a week without proper paperwork. The day of return, I called to request an extension. The CSR stated that she would let me know and call me back. She never called back. I knew that they had accepted the extension because my credit card alerted me to the charge. When I came to return the car the night of 6/6, the location gate was locked and there was broken glass on the access road so I felt uncomfortable leaving the car. I came back to the location the next morning 10 minutes before they opened and when nobody showed up 15 minutes after the scheduled open time, I called the number for Hertz customer service. The location was supposed to open at 7:30 and the CSR didn't show up until 8:15. Not only did he make me late for work, he then had the audacity to charge me a late fee. When I called to request a refund they put me off saying the guy who did my return would call me back. He never did so I asked for information of the franchise owner and they refused to give it to me. Unfortunately since the location is a franchise, the company can't do anything about it. read more

Do NOT rent a car here. The employees know nothing about insurance claims and they will charge you more than you owe. Cannot stress more. They have my debit card and have continued to charge me MULTIPLE TIMES. Even after returning the car read more

We were won over by this rental agency on price alone. This was the first time we've rented from this Hertz location and will be the last. When we walked into their facility we weren't greeted as the clerk was working with another customer. When we finally made it to the counter the desk clerk wasn't very pleasant. He was quick to advise how much the additional fee would be to add a driver. That's right an additional fee to add a driver but that wasn't the clerk that's Hertz. Then we find that the vehicle we rented was delivered to use with only an 1/8 of a tank of gas. This was not handled well by the clerk that kept saying there was nothing he could do about it. No empathy, etc. just nothing he could do about it. Based on this experience I would not rent from this location again. read more

I will never recommend or use Hertz rental cars again! We were in a head on collision while on vacation & needed a rental car to get home in another state. Hertz rented us a car and the location where we were scheduled to return the vehicle the next day near our home town was closed! We were running behind schedule and when I contacted the drop off location to let them know, this is when I found out they were no longer in business! We were then routed to the nearest location, appx 1.5 hours away, and it was closed until April due to the pandemic! It was difficult to contact customer service and when I finally got through to customer service, they were not helpful or informative. We ended up having to stop in another state on the way home and return the vehicle and get another vehicle from a competitor! They have offered me $100 gift card for my next rental for Hertz for my inconvenience! Um...No Thank you! read more

After sitting for one half an hour they informed us they didn't have the car that we were waiting for. The staff is not friendly and they were NOT helpful in anyway. Go someplace else for read more

The trailer is very dated. Kinda smells in there. I rented economy and got a go cart. Chevy spec I think. It was a Prius. Strange driving down the hwy. read more

Hertz Lee Highway, Chattanooga TN. - I had a reservation to get a rental. I called the day before to confirm my rental. I spoke with Cody. He told me there would be a pick up for me at the body shop the next day. I waited for over an hour and had to call. They put me on hold for an additional hour. I ended up having to call family out of work. When we arrived at the rental shop. Cody was in the parking lot. He shouted,"We're closed!!!" I didn't even get the opportunity to explain I had a reservation. He didn't even ask how may I help you?!?!? Needless to say, I did not get my rental through Hertz. Within minutes from leaving Hertz, Enterprise came to my rescue. Processed everything within minutes..... Enterprise was awesome!!! It is people like Cody that makes a business fail time after time. read more

When I was having my car repaired, they picked me up at the body shop. We went back to their office , did a little paperwork and they gave me a car to drive. When my car was repaired, I drove down to pick it up and left the rental car there. Hertz came and picked it up. No issues. read more

Worst rental company imaginable. We paid over $500 for three days. The car barely ran to begin with. We were then charged $150 for smoking in the car. My wife was the only person who used it and she doesn't even smoke. They charged us because a lighter fell out of her purse. After having someone smell the interior, the guy admitted he smelled NO smoke. So someone else was brought out to smell it. After just standing there for 5 seconds she decided, with no evidence, that my wife did in fact smoke in the car. We were also charged a late fee after returning the car on time but having to wait in line for nearly an hour. read more

DO NOT RENT from Hertz at the Chattanooga Lee Highway location. These have to be some of the rudest staff ever experienced with a rental car company. However, Enterprise was able and willing to step in and clean up their mess for a corporate rental. If only there were negative stars, Hertz Chattanooga would get them! read more

I had a great experience. I had just been F***ed over by Enterprise, and at the last minute, the day I was supposed to leave cross country, I needed a car. I explained my situation to Dylan J, and asked what he could do. He doesn't set prices for Hertz, so that's not on him. I ended up paying about $150 more for the entire trip than I would have with Enterprise, BUT.....he did manage to keep that amount down from what originally came up in the system. He worked with whatever he could and applied any discount he could find and probably saved me an additional $150 or so. They DID have cars, and they had the size I wanted. We looked at the options, and I picked what wanted most. He made sure it got cleaned inside and out and explained the option to prepay for the gas in the tank. No it wasn't full, but that's part of the deal. I could have taken it and filled it at local prices (10 cents a gallon more than Hertz's option) AND bring it back with the same amount of gas in it. Since I prepaid, I could bring it back on fumes I aid more than I planned for my rental, but considering that I walked in at 2:00 on a Friday without a reservation and drove away with what turned out to be a great car for the long trip, I can say I am happy with the experience, and am VERY happy with the job Dylan did to save my vacation. read more

My insurance company reserved me a vehicle with this company so I can get my vehicle repaired. I spoke with the guy on Thursday and I told him that I planned on dropping my vehicle off that following Monday (since they don't want you dropping your vehicle off at the end of the week). We scheduled my pickup time for Monday at 5 p.m. I get to the collision place on Monday and the receptionist called Hertz to let them know that I was there and ready to picked up and there was no answer. We soon found out that they closed the office at 4 p.m. I didn't receive a courtesy phone call or anything. What kind of customer service is that?! You would think that they would call and let me know that due to what's going on, that they were closing earlier. I could've possibly made arrangements at work to leave earlier to accommodate THEM, but I had no idea that they were closing. I was just sitting there in the office trying to figure out what to do. I called my insurance agent and let her know what happened and she couldn't believe it. I asked her if she could switch me to Enterprise and she happily obliged. I will NEVER use Hertz, even for personal use. That display of customer service was pathetic. read more

The manager Jason Ralston offered the worse customer service I've ever experience in ANY car rental transaction! I will NEVER rent from Hertz again! I'm a truck driver and I deliver trucks from one location to the next. I rent cars at least 4 days a week and to be dropped off 4 miles from the office at a Burger King in a city I know nothing about is unexceptionable! I was going literally 10 miles from the Lee St. location and was told that's to far to drop off. After waiting 45 minutes for them to take me back to the truck you would think they would be more accommodating! Enterprise has never had me waiting 45 minutes for a ride back to my truck and then refused to take me 10 miles! read more

I wouldn't dare rent from them again. I'd catch the bus before I rent another car from them. They suck. Extremely Poor customer service. I rented a full size car and paid online. When we arrived to pick it up, the guy said that they didn't have anymore full sized cars available even though I had reserved and PAID for it a week in advance. He called his manager who told him to just give me something else. He tried to rent me a frickin' pick up truck! I was driving 12 hours to florida and he tried to give me a pick up truck! I told him that was unacceptable and finally they decided to have me drive a smaller car to another location and trade it out. Then they wanted to charge me to add an addtional driver. It wasn't until my very frustrated fiance got on the phone with Enterprise,(who said they would waive the additional driver fee) that the "manager" decided that he could make some changes in my favor. On top of all this, they ended up charging me twice, because the first guy that was helping me was new(yes, there all by himself on his second day) and didn't know how to pull the reservation. The "manager" had the nerve to tell me that I should have called to reserve and that it happens all the time. He said, "you think you're the only person this happens to?" WTF?? Piss poor service here! Please do not waste your time or money. I wish I knew the guy's name so I could report him to the corporate office. Absolutely horrible. Can't believe this guy is supposed to be a manager. He needs to find something better suited for his sorry attitude read more