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    Hertz Car Sales Baltimore

    1.6 (19 reviews)
    Open 9:00 am - 8:00 pm
    Updated 2 months ago

    Services - Hertz Car Sales Baltimore

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    Hollenshade's Auto Service

    Hollenshade's Auto Service

    4.3
    (102 reviews)

    I'll never forget an experience I had here. I brought in a vehicle that technically could have been…read morerepaired, but the cost would have practically exceeded what the car was worth. Instead of taking my money, the owner honestly advised me to donate it. That level of integrity stuck with me. I've always appreciated businesses that put people over profit. Experiences like that are why I've confidently recommended Hollenshade's Auto Service to friends over the years.

    Hollenshade's, what happened? I've been a solid customer for 20+ years, I take good care of my…read morecars, and I've always trusted your shop to do honest work. Like everybody, I waited patiently in your thimble-sized office, navigated your comically undersized lot, and quietly appreciated the humor of your staff through the years. Thank you for that. So why today was I met by two new faces at the service desk with such a strikingly different attitude? I was surprised to hear oil changes require advance appointments, and you now prefer online. I mean, sure, I can do that. But when did that change? And why was a technician I've never seen before so condescending about it? He was downright hostile. Then the other guy chimed in and accused me of interrupting him. Honestly, gentlemen, I asked myself, "Is it worth it to schedule an appointment with you, if I know it's going to be you calling me to tell me any additional work that may need to be done? Do I trust the two of you?" The answer in that split-second moment was no. The arrogance, sarcasm, and belittling behavior by this pair made me realize I wouldn't trust these two to be the communicators of my mechanic shop. When I asked where the two old guys went, Kyle said with a smirk, "They went where all old guys go." Um, did they die? No, they retired, thankfully. Old guys from the desk, you are missed by your customers! Maybe it's the same great mechanics working behind closed bay doors at Hollenshade's, I don't know. Two guys I've never seen before told me things about how the business works that I've never heard before and treated me in a way no one at Hollenshades ever treated me before. Which leads me to the conclusion that this is not the same Hollenshade's I've trusted for over 20 years. I'm genuinely disappointed that I need to find a new mechanic. I honestly don't know what's happening at Hollenshade's anymore.

    Jerry's Toyota

    Jerry's Toyota

    2.2
    (338 reviews)

    I've gone here for several years, and it's been a good experience. They're fairly honest in their…read morepractices, which is refreshing for a car dealership. I've had a range of work done here, from routine maintenance to recall work, and I've been consistently satisfied.

    I used to love and exclusively shop w/Jerry's, and we seem to trade in vehicles every 2-3 years. No…read moremore. I walked in shared I wanted a used pickup truck, and I expressly stated I did not want a car, sedan, hatchback, minivan. I was trading in a lower mileage Highlander w/ extra back row seating. After test driving, I got out and said to my salesman, "Done, I want it, where do I sign." He immediately began high pressure, "No, no, you don't want that." His actual words to me. "No, you want this instead. See, while you were gone (test drive), my manager gave me a deal especially for you." Then he brought me to a RAV4 brand new. The entire walk there I told him no, I was there for a pickup and never wanted a RAV4, but he said I would "be an idiot to pass this deal up," that anyone who didn't consider it, he would consider them to be a fool. When he brought us to the contrast person's office and shut the door and left, I turned to the guy and stated I was glad the salesman left, I didn't want to hurt his feelings, but no, I would not be buying a brand new RAV4 because I came for a used pickup, and then I told him pull the contract for the pickup, they'd still make a sale, and we'd all be happy. He refused, point blank. Said he didn't have the "ability to pull contracts" and that they'd "already transferred" my Highlander and I couldn't take it home, though the keys were in my possession and I had at that point only signed a trade-in value form, not a single contract for purchase of the RAV4. He even went further and stated "Lyft is closed for the night," and he wished he could help me, but all I could do was start to sign for the vehicle I didn't want and then being it back and they would "make it good" and "do whatever it takes to make it right." I was sobbing, big snot bawling. I told him five separate times "No, no, no, no, no," I did not want the RAV4, bring me the contract for the used pickup. Seeing I was vulnerable and my 6y/o kid was with me and I couldn't walk home as they claimed to have transferred my own vehicle away from me, then and only then did I sign upon being given to oral promises that they'd make it right for me. He kept insisting I come back over tbe weekend, but I was there the very next morning right after opening. I asked to see the manager; they directed me back to my same salesman instead and never let me see the manager. I explained what happened and was able to get the used pickup but as a trade-in for the same cost as the RAV4, even after I repeatedly insisted it was not my error, it was not me changing my mind, I repeatedly insisted the previous evening that I very expressly did not want the RAV4. My $28k Kelly Bluebook value pickup cost $44k value of RAV4. Also, they threw the expensive tracking system into the final cost somewhere even after I said no, we've got $30 AirTags instead. I was told they put trackers on all vehicles at Jerry's and I didn't have a choice. Additionally, 4 times out of 5 their car wash will be "under maintenance" or "closed due to staffing/weather," so don't let that influence your decision to buy from Jerry's. I'm including a flippant response their General Manager gave in response to my Complaint. I'm sorry I ever shopped at Jerry's and never will again. I still owe $13.5k on a vehicle I only had for 13 hours and put 12 total miles on, the RAV4 I never wanted.

    Buy Here Pay Here

    Buy Here Pay Here

    1.0
    (7 reviews)

    If you have the down payment they're asking for--don't give it to them. They are not trustworthy. I…read morespoke with them over the phone, and Tony wasn't even willing to hear me out. All he kept saying was, "Just come in, bring your paystub and license, and we'll get you out of here." I already knew it wouldn't be that easy, so I didn't go in expecting much. I was pre-approved by another lender who works with this dealership, so I figured it was worth checking out. Unfortunately, I ended up dealing with the manager since Tony was with someone else. I guess he thought being the manager gave him the right to be rude. He didn't check my income or anything--just took my license, walked to his office, came back, and asked how much I had down. I told him, because it was already on my application. Then he hits me with, "I can get you approved, but you'll need $7,000-$8,000 down. Do you have that?" And he didn't even sit down--he was standing behind me, clearly focused on another customer. At that point, I was done. I just pulled out my phone and called my ride. He shrugged, said "OK," tossed my license back on the desk, and walked off to help the other customer.

    The dealership was closed down. I went there to surrender a car due to the fraudulent loan they set…read moreme up on. They pocketed the down payment and the vehicle is a terrible price of garbage. Barely drives up hills. Dim headlights that they promised to fix and never did. 6 month trade in not honored and lied about. Good they closed down. Should've not been scamming people! West lake financial is even worst that's backing them.

    Hertz Car Sales Baltimore - usedcardealers - Updated June 2026

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