I've gone here for several years, and it's been a good experience. They're fairly honest in their…read morepractices, which is refreshing for a car dealership. I've had a range of work done here, from routine maintenance to recall work, and I've been consistently satisfied.

I used to love and exclusively shop w/Jerry's, and we seem to trade in vehicles every 2-3 years. No…read moremore. I walked in shared I wanted a used pickup truck, and I expressly stated I did not want a car, sedan, hatchback, minivan. I was trading in a lower mileage Highlander w/ extra back row seating. After test driving, I got out and said to my salesman, "Done, I want it, where do I sign." He immediately began high pressure, "No, no, you don't want that." His actual words to me. "No, you want this instead. See, while you were gone (test drive), my manager gave me a deal especially for you." Then he brought me to a RAV4 brand new. The entire walk there I told him no, I was there for a pickup and never wanted a RAV4, but he said I would "be an idiot to pass this deal up," that anyone who didn't consider it, he would consider them to be a fool. When he brought us to the contrast person's office and shut the door and left, I turned to the guy and stated I was glad the salesman left, I didn't want to hurt his feelings, but no, I would not be buying a brand new RAV4 because I came for a used pickup, and then I told him pull the contract for the pickup, they'd still make a sale, and we'd all be happy. He refused, point blank. Said he didn't have the "ability to pull contracts" and that they'd "already transferred" my Highlander and I couldn't take it home, though the keys were in my possession and I had at that point only signed a trade-in value form, not a single contract for purchase of the RAV4. He even went further and stated "Lyft is closed for the night," and he wished he could help me, but all I could do was start to sign for the vehicle I didn't want and then being it back and they would "make it good" and "do whatever it takes to make it right." I was sobbing, big snot bawling. I told him five separate times "No, no, no, no, no," I did not want the RAV4, bring me the contract for the used pickup. Seeing I was vulnerable and my 6y/o kid was with me and I couldn't walk home as they claimed to have transferred my own vehicle away from me, then and only then did I sign upon being given to oral promises that they'd make it right for me. He kept insisting I come back over tbe weekend, but I was there the very next morning right after opening. I asked to see the manager; they directed me back to my same salesman instead and never let me see the manager. I explained what happened and was able to get the used pickup but as a trade-in for the same cost as the RAV4, even after I repeatedly insisted it was not my error, it was not me changing my mind, I repeatedly insisted the previous evening that I very expressly did not want the RAV4. My $28k Kelly Bluebook value pickup cost $44k value of RAV4. Also, they threw the expensive tracking system into the final cost somewhere even after I said no, we've got $30 AirTags instead. I was told they put trackers on all vehicles at Jerry's and I didn't have a choice. Additionally, 4 times out of 5 their car wash will be "under maintenance" or "closed due to staffing/weather," so don't let that influence your decision to buy from Jerry's. I'm including a flippant response their General Manager gave in response to my Complaint. I'm sorry I ever shopped at Jerry's and never will again. I still owe $13.5k on a vehicle I only had for 13 hours and put 12 total miles on, the RAV4 I never wanted.

Josh and the service team impressed me for my first visit to get a major recall done and some odds…read moreand ends fixed. Online scheduling was excellent (though it doesn't seem like the description of the issue forwards properly to the service advisor), and communication--especially over text messaging--has been stellar. I've received follow up calls and Josh gave me options throughout the repair to save some money. The waiting room is not fancy, but decent, and everyone has been very helpful and polite. I hope they offer their concierge service long term... I'd love to try that out next time!

Service department is always straight forward in their treatment of us. We bring our diesel truck…read morein for oil changes here. Between coupon mailer and GM points we actually find going to the dealership quite affordable. The oil our truck uses can be difficult to get changed at a drive through because most oil change garages don't carry it. Customer service is polite and accommodating. Wait times are reasonable.

THIS IS FOR THE SERVICE DEPARTMENT:…read more I brought my Honda Prologue here because I received a recall notification. It was a safety issue of the infotainment system blacking out, which negates the ability to access the rear camera, speed, etc. I hadn't had any specific issues, but... that's what a safety recall is about, right, a preventative measure. I've read several things on the Prologue threads about the recall and how some dealerships were having problems uploading the updates necessary to achieve the end result of the recall. There were also non-safety-related updates involved. I dropped it off on a Tuesday and was pleasantly surprised that I was able to get a ride home. I have another vehicle, so I just wanted to get back home as I knew, or figured it would take longer than the 1-day Mr. Artez Scott advised. I also requested a tire rotation as I was scheduled for a road trip in the coming weeks. The service area is nice. It's only a year old. I remember it was being built when I purchased my car. The waiting area is nicely equipped with a TV and a laptop charging workstation. Day 1, Artez calls me to explain the car was rejecting the updates. He couldn't understand as the Prologue before mine had updated in a few days. They wanted to keep it overnight. No problem. Day 2: What's going on? Again, I have a car so that's not the issue. I just need to know the status of my Prologue. I had to call and leave a message to get an update. Day 3: Still no updates. My car is rejecting them, but they will continue to try. Okay. Day 4: No update, no call, no text, no E-mail. I told Artez he didn't even have to talk to me. He sent me an e-mail the first day, so I kept responding to that. He could've texted, E-mailed back just COMMUNICATE. What part of customer service don't people in that industry understand? So, I drove there. An unnecessary waste of my time, but I JUST wanted an update. My car is still rejecting the updates. I asked, what do you recommend? Should I take it to another dealership? They'll try through the Memorial Day weekend. Day 9: Send me the shuttle, I'd like to pick up my car. This was after hours of attempting to contact somebody in the service department. I ended up calling the gentleman who sold me my car to attempt to contact them. This whole interaction could have been 100% better if ONLY the lines of communication had been maintained. Artez could have texted me with updates. Something short, I'm still working on it. Can we keep it for another day? Easy Peasy. At one point, Artez asked if I wanted to speak to his manager. What? Did I ask for your manager? Then he stated they didn't have any rentals? Did I ask for a rental? I was not hostile; I didn't raise my voice or anything during any interaction. What happened to customer service? smh. He could have at least had them rotate my tires.

I traded in my Subaru Crosstrek for a Honda CR-V Sport Touring Hybrid. My salesman was Kyshawn…read moreCherie. He's was a very nice guy. You can ask him a million questions and he was so patient. He even gave my wife a ride home since we were at the dealership for so long. The entire transaction took roughly 4 hours. Mohammed the finance guy was also nice. I had to slow him down with all the extras you can add on, the usual bit. I found the lobby accommodating. The vending machines could use some different items. Overall I would recommend this place.

Dean Fawzy was a fantastic sales person! We felt like Dean was truly advocating for us the entire…read moretime, from going the extra mile in selecting the right vehicle to helping us get the best possible deal. This has to be the best buying experience we've had at any dealership, ever! Most of the time, once you buy the car, that's the end of it, but not here. Dean followed up to make sure we had everything we needed and we were 100% happy.

At this point I'll just take it as an L. The Hertiage in Owings Mills closed in March for whatever…read morereason. I bought a 3 oil change service package from them in January and used one. Since they closed I thought I would just be able to schedule an oil change at this location and use my package. The one time I was able to talk to someone they told me they had to transfer me to someone else in the service department but no one answered so so I left a message. I've left multiple messages over several days and received 1 phone call back but missed it and called back only to get a voicemail again. Then I made the mistake of trying to book the oil change online and the system automatically includes services that I don't want and can't uncheck. Looking at the previous reviews and the horrible follow up I'll pass and suggest everyone else to as well.

Came here with a friend who was looking to purchase a rental car that he found on the app AutoList…read more Unfortunately, it took many hours until we actually got all the paperwork finalized and was able to drive out in the car. There happened to be a mixup on their in the application for an initial car that we were interested in. The staff here is very kind and knowledgeable and they do have a wide variety of vehicles you can purchase. They also detail the car but unfortunately the detail was not as "detailed" as I would like it. another negative was that the electric vehicle we ended up purchasing was not fully charged. In fact, it had less than 50% charge on it.

The customer service here disappears the moment the know the sell you a car. After agreeing the…read morepurchase, they had me sit there another 2.5 hours while the sole finance person flirted in the back room. They claim to take responsibility for submitting the title/registration for your new car which you do pay for, but I had to go to the dmv to complete it myself. Any time you have a follow up question or ask about status they (specifically G and Ed) fake their customer service again and neglect to get back to you despite multiple calls and emails.

Jerry's Scion was fantastic! Antwan and Polly were great! I purchased a new 2016 Scion iM and…read morecouldn't have been happier. Thank you Jerry's!

I've always enjoyed my service experiences at #Jerry's! I understand how busy the service…read moredepartment gets so I make sure I prepare myself by dropping off my car a little before my appointment Time and make sure my service advisor Sheena has my cell and work number so she can notify me when my vehicle is ready. I appreciate Sheena's professionalism and take advantage of Jerry's coupons I receive monthly. Thanks Sheena and Jerry's! I'll see you on the next go around! #JerrysScion #JerrysToyota #ronmadmax

My wife and I recently purchased a new SUV from Ahmaya made the car buying experience enjoyable and…read morewas extremely easy to work with. If you go here, ask for Ahmaya.

Took my new Nissan Kicks SV in to get help on the infotainment system. My infotainment system isn't…read moredisplaying any radio station information. The service advisor told me that the Nissan Kicks does not do that. The advisor also mentioned he has the same car and his doesn't do that. The advisor then contradicted what he said after I told him that I had researched and learned that this vehicle is supposed to display this. The advisor then said only the higher models of the Kicks display the information. Again that is not true. Incredibly deceptive. Also the tires in this car were at 50psi. That should have been fixed prior to giving us the car when it was purchased. Driving around on 50psi in tires is unsafe. I am so unhappy with this purchase. Forget about contacting Nissan consumer affairs because they lie too.

They are honest and don't try to sell you things not needed. We had taken my son's 65 Mustang we…read morerestored to get it inspected. It just needed new brake drums, which they found at a very reasonable price.

I would not take my car anywhere else BRAD the owner and Mechanic is the Best in the business took…read morecare of my Front end issue at a very, very good cost. they are the best in the business. Highly recommend you need any kind of car repair take it to Klausmeier & Sons they are super GREAT AND HONEST the two hardest things to find in a car repair SHOP! which means Integrity!!!!! What are 5 integrity traits? Honesty. This means telling the truth, being open, not taking advantage of others. ... Respect. ... Generating trust. ... Pride. ... Responsibility. ... Keeping promises. ... Helping others.

I bought a 2006 Honda ridgeline from these criminals and they lied to me. While we were going over…read morethe paperwork, my friend said oh we forgot to check the air conditioning and the salesman whose name was Mike said oh don't worry about that the air conditioner works. You probably could've been a little smarter about it, but I have a tendency to trust people And we later found out halfway home that the air conditioner didn't work and it cost me $550 to get that fixed. When we took it for a test drive there was a noise coming from the wheels and Mike the salesman said that was just rust on the rotors and once it wore off that would be fine and that was another lie, Carr had something wrong with the ball joints and that was another $500 to fix that. The car had been inspected by somebody equally as crooked as they are and the tires were dry rotted and had to replace for another 500+ dollars altogether I spent over $1700 to get the car on the road because I have to have it inspected in another state. When I called GM automotive and spoke to Mike I asked her to send me a check only for the air conditioning considering that he lied about it and he suggested that I drive back two hours to Bel Air and have their guy look at it and I thought is there guy, the criminal that passed the inspection for them too and I told him no and asked him to simply send me a check and I sent him a copy of the invoice and he could speak to mechanic as well if he liked, but they refused and they're criminals and they don't deserve to have honest customers that's for sure. Do not buy a vehicle from these people, don't be stupid like I was

G&M Automotive Sales & Service continues to be my preferred Harford - N Baltimore Co car repair and…read morecar dealer. They have done both routine maintenance and larger-scale repairs on my cars through the years. Currently they help me maintain three cars for my family - they keep thorough records of the service done, and make helpful recommendations for upcoming service. The respond quickly, and their prices are very fair. I've also had good experience w/ the cars I've bought from them - the whole process from my initial questions to sale to paperwork after. I strongly recommend them.